Menu
For Business Write a review File a complaint
Katapult (formerly Zibby)

Katapult (formerly Zibby) review: refuse to give refund 5

A
Author of the review
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zibby.com is a fraud. When I signed up, there was no indication or warning that they will charge my credit card $99. No "terms and condition" or "cancellation and return policy." and they refuse to refund me of the $99 after I told them on and on that I am not satisfied and I am cancelling.

Oct 22, 2020 8:39 pm EDT
Katapult (formerly Zibby) customer support contacts
Phone numbers
Address

500 7th Ave., Floor 8, New York, NY, 10018, US

Website
File a complaint Write a review
Hello Ariabel,

Thank you for contacting Katapult. We appreciate you for sharing your feedback with us. The proper steps have been taken to resolve this issue for you. We sincerely apologize for any inconvenience that may have been caused during the process of resolving this issue. If you have any additional concerns or questions, please do not hesitate to contact us at (833)-KATAPULT(528-2785) or online through our chat service at www.katapult.com.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

5 comments
Add a comment
B
B
bradjones
IN
Oct 01, 2012 1:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They never charge without confirmation, you are only charged for buying bid packages and registration is free on the site.

H
H
Hari23
US
Jan 23, 2019 2:50 am EST

I'm trying to pay my initial payment and it says error for more than 10 times with different cards. I'm worried that I might have to pay the penalty fee. Their customer service isn't responding

View 0 more photos
K
K
Kemmplen
Philadelphia, US
Mar 04, 2023 11:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I’m February 25, 2023 I was trying yo make a purchase on Wayfair using katapult, they took the initial fee then said payment failed! I don’t know why I decided to try my payment agency now I’m out of 90$ and they don’t help when you calm! I am very upset. Do not use this company!

A
A
Amanda Bentley
US
Aug 05, 2023 8:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've never heard of or used Katapault yet I just received this text message. Quite concerning. Not too thrilled about this. I have no idea what or who they are affiliated with or how they got my phone number but it appears as if someone is trying to make an account under my email.

View 0 more photos
Katapult (formerly Zibby)
Katapult (formerly Zibby)
Aug 07, 2023 3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello Amanda,

Thank you for contacting Katapult. We appreciate you sharing your feedback with us. Our hope is that our Katapult team has been able to successfully resolve your concerns. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. If additional assistance is still needed, please visit our chat support at Katapult.com, or contact us today at (833)-KATAPULT (528-2785).

Thank You,

Katapult Customer Relations

C
C
Cbme
US
Dec 10, 2023 3:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The seller never delivered a product and Katapult won’t do anything when I contact them about a retailer scamming them off their site. They are just saying seller sent item and they don’t need any proof. Almost a month now of this. They want me to contact the scammer (simpletronic) to cancel the order. They want the scammer to return money.

More Katapult (formerly Zibby) reviews & complaints

Katapult (formerly Zibby) - Beware omg beware! 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Katapult (formerly Zibby) - payment form
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Katapult (formerly Zibby) - Unethical behavior
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Katapult (formerly Zibby) - Wayfair Initial Payment Scam
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Katapult (formerly Zibby) - Katapult lease
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Katapult (formerly Zibby) - Payment duplicate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Katapult (formerly Zibby) Contacts

  2. Katapult (formerly Zibby) phone numbers
    +1 (833) 449-4229
    +1 (833) 449-4229
    Click up if you have successfully reached Katapult (formerly Zibby) by calling +1 (833) 449-4229 phone number 0 0 users reported that they have successfully reached Katapult (formerly Zibby) by calling +1 (833) 449-4229 phone number Click down if you have unsuccessfully reached Katapult (formerly Zibby) by calling +1 (833) 449-4229 phone number 0 0 users reported that they have UNsuccessfully reached Katapult (formerly Zibby) by calling +1 (833) 449-4229 phone number
  3. Katapult (formerly Zibby) emails
  4. Katapult (formerly Zibby) address
    500 7th Ave., Floor 8, New York, New York, 10018, United States
  5. Katapult (formerly Zibby) social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024