Zong Pakistan’s earns a 1.5-star rating from 90 reviews, showing that the majority of customers are dissatisfied with service.
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complaint for fraud
I have been using zong prepaid for some time then I started using internet apps on my mobile i.e. google earth so I went to zong office to activate postpaid service with flat rate internet charges. There CSR (Aqib Shahzad) said that I should use flat rate package on my prepaid package saying that it will cost me same. This in fact would have cost me twice. I spend more than 10 minutes explaining him the same.
However when after activation, I enabled internet on my phone, next day all my deposit vanished and they told me that flat rate package was never activated.
I registered my complaint and Aqib Shahzad turned out to be a big liar when they told me that he reported his denied that I ever requested for flat rate GPRS package. I rarely make any call therefore postpaid package was worthless to me without flat rate GPRS. Why would a person use up all of his security deposit in one day? Plus forgetting a 10 minutes conversation is not possible therefore he intentionally lied to his company or zong itself in involved in robbing people.
After three months of my numerous complaints (during which I talked to many people at 310) Mr. Asim (from 310) said that although he agrees that the mistake was on their part but they are not able to refund my money. He also insulted me by saying that he can give my money out of his pocket. (I dont care about money, I want you to face consequences of fraud so that you may think before doing the same to other customers.)
I advise everybody either not to use Zong services or otherwise, do not trust zong employees because they don’t have complete information of their own products, they make mistakes for which customer has to pay and they also never refund even if it is their mistake.
CSC ID: CFISB00003
Date of sale: 25-10-2010
Location: (Blue area franchise) CMPak Limited, Zong Tower, TF Complex, 7-Mavue Area, G-9/4, Islamabad.
continuos false statements of chakwal frenchise office
mr.adnan sales manager is a lier .i got zong cell fone with package of 1000 minutes and 1000 smsai made the payment and got the set.after loading the pakage it was told to me that such pakage is restricted to 15 days which is quite non sense .i was infoemed abut 15 days restriction intemtionally after i got the set and make payment.afterwards my ceel stoped to wark and i reported to sales manager.he chaked and asked to to provide the paking box etc.and get new set.but when i produced the accessereis box, he then informed that cell cannot be changed and it will be sent to compny for repair.on my querry, he told me that it will take a week for repairing.i handed over my cell to him on 9th july 2010. after expiry of one weeek, he told me that it will take 14 days .but now more than 20 days have passed away, i m still waiting for my repared cell.now the said sales manager is not attnding my call as he has no positive reply.plz help me as i m facing hardship due to the continus lieng of the stff and manager of said zong office.
This Zong sounds like a scam...what is to prevent someone from messing with someone and typing in someone's cell phone number... I just had my 1st encounter with this shaddy company... $133.83(US) in charges.. and yes Hill Ferguson..all the individual charges are under 9.99, but as you can see they add up.. very very quickly.. plus it appears that the same things were charges for repeatedly over and over.. I did not authorize anything.. nor did I enter my cell phone number on anything... Calling Sprint.. to have all these charges erased from my bill... $133.83(US).. come on now..
3 Zong: Alerts - Zong MICROPAY @ $9.99/Alerts -11/08 $29.97
Zong: Alerts - Zong ALERTS -11/08 $6.99
Zong: Alerts - Zongpay TextNMore -11/08 $1.00
Zong: Alerts - Zong MICROPAY -11/09 $9.99
Zong: Alerts - Zongpay TextNMore -11/09 $1.00
Zong: Alerts - Zong MICROPAY -11/10 $9.99
Zong: Alerts - Zongpay TextNMore -11/10 $1.00
Zong: Alerts - Zong MICROPAY -11/11 $9.99
Zong: Alerts - Zongpay Quotes -11/11 $4.99
Zong: Alerts - Zong Dating Tips -11/11 $1.99
5 Paymo.com: Alerts - Paymo Alerts @ $6.99/Alerts -11/12 $34.95
2 Zong: Alerts - Zong MICROPAY @ $9.99/Alerts -11/12
therat/shameless/bad sms
I m Ehsan Ahmed Khan a zong user No.[protected] is threading, doing shameless SMS and also miss cals on my Telenor number([protected]).
The above mentioned Zong number user send Shameless and therating SMS at 17.43 PM Dated.30/01/2010 and do miss calls at at 17.24 pm dated;30/01/2010.
Kindly give me information about the zong user with full detail and also tell me about your action.
With best regards waiting your response.
Rana Ehsan Ahmed Khan.(C.N.I.C.No; [protected])
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized billing charges
I received a bogus charge of $9. 99 on my t mobile phone bill from zong. I never received nor requested any service from Them and my cell phone carrier says they can not remove the charge! What gives! Can anyone from anywhere now cost you money by simply calling your cell number? What a scam!
Read full review of Zong Pakistan and 32 commentsnever got my order
i orderd my pipe august 14th they said it was shipped the 15th i put 2-3 day shipping and never got my order. i looked up online and they are known scamers. i wish i looked erlier.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad and shameless calls
im Telenor user...but i have a complaint for zong user customar he is giving 2 me threat /& bad /shame full sms and his number is [protected] bcoz of his miss call /bad sms im very upset & disturb plz kindly /fastly take this compliant...
The complaint has been investigated and resolved to the customer’s satisfaction.
Plese block these number ye kise larke ka number hay aur dhin rath misscall se preshan kiya howa hay kio call girl lahte hay [protected] [protected]
asalam.o.alaekum sir me lahore se hon hamre mobile shop ha hamary han zong k bohat zyada signal paoblam ha jab koi load karna hota ha to num dial kar k customor ko mobile pakraya jata ha k bahir ja k thori deer rok kar jab signal a jae to ok ka button daba dena ap ka load ho jae ga is se customor ko b aur hame b takleef hoti ha meharbani farma kar hamary ilake me zong ka tower lagwaya jae us k liye hum ap ko jaga b faraham kar sakty hen is k ilwa 3g aur 4g b shuru ho gya ha is liye uss ki soorate hal ko dekhte howe tower ki sakht zaroorat ha ye mera zati num ha 03214108241ye zong k load wala num ha [protected] so pleace sir conntect me
dear sir zong number distub me?
[protected]
I am a Jazz customer and this number of your company zong ([protected]) is abusing me whole the day. I am just fed up. please do some needful action against this stupid person. I am waiting for your act of kind.
Thanks
[protected] this number is irritating me.all the day long calling me.please do something.i m quite fed up.otherwise i wil change my number
these nbr disturb me
[protected]
[protected]
[protected]
salam sir, mara nam abdul karim & mara nic no, [protected] ha,
mara nam par 2 sim ha jo dono number mara isteghmal ma ha, mara dono, number, [protected] & [protected] ha,
muja ya number, [protected] wala bohat tang karta ha so pls ALLAH ke raza k lia uska number block karda (shukria)
i m zong user i complaint against zong num ais num [protected]
i m zong user i cmplnt many times my balance suddnly drop bt dy tke no actin n i m usng zng 4rm last 5 mnths bt uptil nw its nt registrd i cmolnt bt again no actn
i am u fone user but a zong number disturb me and sen me bad and samless sms and some time disturb me on call, the number is [protected]
weak signal
[protected] is my zong number and when light is off there is no signal and when there is light in our city then signals are strong in qaimpur kindly correct it
sajjad ahmad
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
We are having weak signals issue in aur area plzz fixed it immediately
Meo coloney chambar road tando Allahyar
IM QURBAN ALI MEMON. MEMON MUHALLAH THANA BULA KHAN/DISTRICT JAMSHRO NEAR HYDERABAD SINDH. IM REQUESTING 2 U FOR A TOWER IN THANA BULA KHAN. BECAUSE THERE R NO SIGNALS ARE AVAILABLE IN MY CITY AND POPULATION IS MORE THAN 1 LAKH. PLEASE CONTACT ME ON [protected]. I WILL PRROVIDE U ALL FACILITIES. I LOVE ZONG BUT I CANNOT USE MY ZONG SIM...
zong bad service and support
[protected] is the number who is always make a wrong and ambiguous calls and sms.. Their # manager and supervisor are always said for their policies I register their zong complain in the board of director of telecommunication and mqm sector 90 remember. I will diagnose all the details of that number soon and # up this # number to but remmember zong I will...
Read full review of Zong Pakistan and 44 commentsZong Pakistan Reviews 0
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Overview of Zong Pakistan complaint handling
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Zong Pakistan Contacts
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Zong Pakistan phone numbers310310Click up if you have successfully reached Zong Pakistan by calling 310 phone number 12 12 users reported that they have successfully reached Zong Pakistan by calling 310 phone number Click down if you have unsuccessfully reached Zong Pakistan by calling 310 phone number 7 7 users reported that they have UNsuccessfully reached Zong Pakistan by calling 310 phone number26%Confidence scoreFrom Zong Number+92 111 222 111+92 111 222 111Click up if you have successfully reached Zong Pakistan by calling +92 111 222 111 phone number 20 20 users reported that they have successfully reached Zong Pakistan by calling +92 111 222 111 phone number Click down if you have unsuccessfully reached Zong Pakistan by calling +92 111 222 111 phone number 11 11 users reported that they have UNsuccessfully reached Zong Pakistan by calling +92 111 222 111 phone number
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Zong Pakistan emailscustomercare@zong.com.pk100%Confidence score: 100%Supportcustomerservices@zong.com.pk91%Confidence score: 91%supportfarhan.khan@zong.com.pk89%Confidence score: 89%saleem.shaukat@zong.com.pk88%Confidence score: 88%
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Zong Pakistan addressCMPak Complex, Plot № 47, Kuri Road, National Park Road, Chak Shahzad, Islamabad, Pakistan
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Zong Pakistan social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 30, 2024
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I met with a zong sim seller on faizabad rawalpindi metro stop, who sold zong sim in 220 Rs having promo with 10 gb data for one month and 1000 minutes for a month but it was totallay fruad, its customer service also much poor.
Munir ul hassan Magray
Oh my god, thats dreadful I have problems with this company too!
From: GHALIB HUSSAIN
dear sir iam ghalib hussain from ghotki
site no3474 tower work not complete site incharge mustaq ahemd chann and janger ijza show there civil work was complete
there is many work remaing and alos many demges such like neibhour wall owner buling demge
contact number03243781828 ghalib hussain
PLEASE SIR