Zulekha Hospital
Reviews and Complaints

Dear Sir,

This is to inform you that, it might be deducted my money from my account two time as same issue by human mistake on Saturday 25th January at 6:10 pm and 6:11 pm.

is it possible to return money back at my account? (60 Dh. only)

if you have any quires please let me know.

waiting for your good response

Regards
Adil Ibne Shehab
Hospital Id ZHS0598597
mob-[protected]
mail- [protected]@gmail.com

I came here today 30.9.2019 and I took around 15 mins in the reception although there was no one in the queue then transferred to doctor mariane hindi paediatrician for around 45 mins and every time am asking they said she has something to finish, if she is not ready to meet patients why they send me to her and I took decision before not to come to this hospital and if u see last visit was around 3 months back bt my bad luck send me here today could you pleae look onto the matter and update me

Mobile number :[protected]
Name of patient:clara ramy soliman

I had visited Dr. Rajalakshmi (gynaecologist) for my PCOD issue. I also have high BP from a young age (genetic problem) but have been managing quite well. However, I had to mention about my BP problem to the doctor in case the two issues (BP and PCOD) are inter-related.

She very hurtfully said that I am too young to be having high BP (like yes, I know that already). And her nurse standing next to her starts 'tch-tch' ing to make me and my mum who was with me feel sorry. Such low- class and inconsiderate behaviour from both doctor and nurse.

This is not the first time. I have faced a similar situation with Dr. Anil Bansal (cardio) as well where the fellow was just looking at his phone continuously throughout our entire appointment with him.

Doctors are meant to make patients feel physically and mentally better despite their illness. But in Zulekha the doctors and nurses make the patients feel worse. Where do they get their degrees from?

Dear Zlekha Hospital Management

I had taken a appointment with the gynecologist Dr Rajalakshmi on 31st April 2019 for 14th June at 18:45Pm, I also received a confirmation sms.
31st April and confirmation call received on 13th June 2019. But I receive a call from the receptionist saying she has cancel my appointment due to an emergency and I have to come as walk in and saying that having appointment on Monday only.

This is not first time previously also happened the same and ask me come as a walk in, i went as a walk in and reached hospital at 1:00 PM and got time to visit the doctor at 6:30 PM.as a patient am waiting more than 5 hours and my health condition gone very bad.

Really had very bad experience and continuing, Management or authority should take action against it.

14 May 2019
Patient number ZHS 0752893
patient is waiting for 3 days in the hospital and waiting fr 2 days for an urgent surgery in the kidney, patient suffers a severe pain in kidney due to stone blocking the ureter and needs urgent surgery f

request need to communicate with the insurance to get the approval for surgery quickly and provide the needful

Dear zuleikha hospital management,
I want to raise serious issues which is actually not seen or even over-looked by higher management which are as follows:
1. Drop-off area for parking:
The drop off parking area is extremely congested due to the traffic mismanagement which creates chaos among patients.
2. Parking spaces for patients:
The parking spaces are very very very limited and this creates an indirect business and discomfort for patients who upon not finding the parking in a small car park and forced to park their cars at long distance from the hospital. This is extremely annoying and shall be looked dor more parking spaces.
3. Appoitments:
Whenever a patient does asvance bookibg dor an apointment, why he/she is not is not attended to its schedule. An appointment is generally taken to avoid any other schedules which are altered to see a doctor.

Pls look into these matters urgently

To whom it may concern,

I am writing this complaint with regards to discrepancy with room on what my insurance has approved and what the hospital is giving. I was admitted in Zulekha Dubai twice.

On the first instance I had to do a colonoscopy, they admitted me to a three bedroom place for they said there were no available private rooms and once there is an availability they will transfer us immediately. So we keep following up for the room before and after the surgery but still nothing happened.

Second instance is for a surgery as well, while I was in admission they informed me that the insurance approved both private and a ward room. I tried to clarify this instance to the admission clerk and she told me that rooms are full and the insurance approved a ward room as well. This was when I tried to call the contact center of my insurance and ThEy confirmed that the approval was for a private room. The insurance agent assisted me through this process and even tried to talk to the nurse in charge but apparently they said they will just contact the insurance department here in the hospital and will update us. I tried to follow up with my insurance and he said he called the hospital to inform them about this and they told him that I will be transferred once the operation is done. Unfortunately even after the surgery I was still put in the same room.

This is completely a disappointing experience for your customers. We are not getting the service that our insurance has paid for. I wish you can look upon this cases because clearly this will make a big impact with regards to your customer satisfaction.

I had an appointment with Dr Mohamed mounier at 9 pm today. I have been waiting since more than an hour. People who missed their appointment and came late were given reference. First a walk in was taken as he was accompanied by Zulekha staff and then priority was given to the person who did not bother to be here on time. I was here at 8:45pm but still being made to wait. Is this a fair practice. When asked the nurse she says the doctor asked her to prioritize.

I had taken a appointment with the gynecologist on 24th September for 28th September at 8:45am, I also received a confirmation sms.
28th morning 7:20am I receive a call from the receptionist saying she has to cancel my appointment due to an emergency and I have to come as walk in at 10:15am where I will not be any particular time to meet the doctor but have to wait for my turn.
This is my first step towards confirming my positive pregnancy and I am waiting to get it confirmed but the receptionist doesn't even understand the emotions of a patient and has a very cold heart on saying if I need to meet the doctor I have to wait. I don't why couldn't she provide me a confirmed appointment to another time, is it so difficult to postpone an appointment and not cancel it?

We went just to buy one injection prescribed by the doctor at zulekha sharjah and then we had to go to nurse to inject it. First at the pharmacy there were only 5 people ahead us and the service was so slow and pathatic that we had to wait for 45 mins for our turn although we were paying cash not insurance. Then at 5th floor we requested the nurse for 1 hour to inject as advised by doctor but she was least bothered.
This pathatic service and attitude of staff is soo bad that actually irritates patients more and upset them more and i believe management doesnt want to do anything about it.

I will never come to your hospital. I can understand that ghabeya in Arabic means stupid and strange to hear it from authorities. Better look at your actions first, as calling me at night in the past asking questions about which feet of my child you checked. I will never advice to use your services nor I want to contact your complain service because it's all only words as I complained in the past. There are better hospitals where working people of respect. I can't respevt you any more.

I came ysterday to ty your campaign free second opinion and to my surprise, I was charge 15aed. How such a free eecond appt bcme chargeable?! We dnt bother to ask as probably the program ure offering is a bogus. Upon seeing the doctor dr zubair farooq, he just check my body and after 1minute blahblah, told us if I want to b treated, to set an appt and come as a normal patient?! What does it mean to come as a normal patient. We scheduled our appt, paid a service whch suplosed to be free and il only get treated and wil get proper medication if il come as anormal patient?! So those who are availingur free 2nd appt dat is not free at all is not normal patient?!

The aim of the hospital is to get more money from insurance cards, for that they will keep patients in the hospital for long time. Their staff is not well trained, doctor always suggest you to stay in hospital for more days. In my case, to keep my daughter in the hospital, the staff putted some sort of cloth on my daughters wounds, when it became dry they peeled of it and skin came out with it and it started bleeding. When I went to doctors and administrators, they simply denied. After that they said you have to stay in hospital till wounds heal.
Moreover they will do hundreds of test for getting more money from you.

I was interviewed for their upcoming project at Nagpur, India for the post of Head - Human resource by Mr. Imran ([protected]@zulekhahospitals.com) & Mr. Kiran Operation Head - Alexis Hospital Nagpur for the interview on 5th Feb 2016 . They had promised to reimburse the Travel Reimbursement within 1 week but even after 5 months till date I have not got reimbursed for the same.

Such a wired experience with the multinational groups of hospitial.
Contact Details:

Mr. Mohammed Imran
Asst. Manager - HR

P.O.Box: 457, Sharjah, United Arab Emirates
Tel: HUMAN RESOURCE Fax: +[protected]
Direct Tel: +[protected] Mobile: +[protected]
Email: [protected]@zulekhahospitals.com Web: www.zulekhahospitals.com

Careers Succeed @ http://www.zulekhacareers.com