Zulily
Reviews and Complaints

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping to me and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit, " Zulily. Don't bother with this site, it's not worth it.

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit, " Zulily. Don't bother with this site, it's not worth it.

I ordered Christmas presents for my girls 3 weeks before Christmas. 3 DAYS before Christmas I get an email saying sorry for the inconvenience but we aren't shipping you your item at all. You'll get a refund within a few days and a paltry $10 credit towards another purchase. We go out of town and stay with family for Christmas so I shop online and have items sent there. This is the first time I've used zulily, After getting this message I called to find out what has and hasn't arrived at my family's home and apparently only half has come. Hopefully the rest arrive in time and Christmas wont involve me explaining to my daughters why its a bad idea to trust shipping times online and to order months and months in advance if you want something!

I should have known better! As before- my order has not arrived in time. Oh, they took the money out of my bank account weeks ago BUT I have yet to receive my order. There is no phone number i can call and no website I can find to inquire about the whereabouts of my order. It's my fault, because I KNEW the promise of "receive before Christmas" did not state Christmas of 2011... This is the SECOND time and the LAST TIME I will order anything from this site. I will spread the word to my co-workers, friends and family to NOT order anything from ZULILY.
I'm NOT HAPPY AT ALL!

I ordered the item on 11/24 and expected it to ship within 10-14 business days as the email said. When I contact customer service the rep said it could take up to 4 weeks for the manufacturer and then an additional 10-14 business days for Zulily. Then stated that I could cancel my order. I replied, no resume the order and got no response. A week later I called customer service and they still couldn't tell me if my item would arrive in time for Christmas. They asked if they could call the vendor on my behalf and I curtly declined their offer. I called the vendor and she was "driving in her car while on the phone" and explained that the manufacturer had suffered from a widespread flu outbreak and a bad snow storm. She is supposed to get back with me to ensure the item will be delivered by Christmas. Still no word.

I wish I had the opportunity read the reviews on this site before ordering from Zulily on the advice of a friend. While it appears they have "really great deals" on paper, you really need to consider if the wait and potential for disappointment are worth the so-called "bargain". I ordered 4 items 2 weeks ago, and just received an e-mail saying 2 of my 4 items aren't available, and the other 2 are still in line for being packaged and shipped. I'm hoping I receive them before I'm supposed to gift them at Christmas time, but I'm not holding my breath since it's more likely that I'm going to receive another e-mail telling me my other items also aren't available. In the meantime, I've already purchased backup gifts for those two members of my family. In this day and age, that sort of turnaround time is absolutely unacceptable.

Then they try to give me a $10 credit at the website - like I'm really going to EVER use them again. No thanks, guys.

Placed 1st order on 10/8 and two other orders a few days later. Have received nothing as yet but credit card bill of $152 which I've already paid reluctantly. Now I find this site and read these horrible reviews. These are Christmas gifts but I wonder if they will even be worth given after reading all this. I feel sick! Work hard for my money and certainly don't wish to share it with a company of this type.

First/last order with them took over 1 month to fill. Book was warped, button misaligned on hat, stitching on a button of a shirt clearly not matched to other stitching. So clearly the merchandise is "rejects" from distributors. And no refunds. Stay far away!

If it seems to be too good to be true; it usually is. No returns. Duh! Wow. Just. Wow. My three year old daughter loves receiving packages. Not today. My husband and I had to explain to her that the clothes were unwearable. Did they go through a shredder? I'm serious. They 100% misrepresented the clothing on their site. The quality is lower much lower than expected. zulily's a complete waste of time and money. I have one more order on the way. I'll absolutely report back in a month or two. Trust the reviews. Don't disappoint yourself or a loved one. Sad.

I've ordered from this site a few times, and each time I've waited over 3-4 weeks to get my items, with no update communication from the website. I also DESPISE the no returns. Every single item I have been interested in during the 2 years I have been a member has always been non-returnable. This is just not possible with little kids. I'll stick with Hautelook and Gilt from now on. At least they have return policies on their kids items.

This company has the worst shipping policies that i have ever seen. My purchase (If they actually follow through with shipment) is supposed to ship 3 weeks after purchase. In this day and age this is just ridiculous. Wish i had done my homework beforehand and knew of how many wait for weeks and never even receive their items. This is a total scam because this company takes money for a purchase immediately - - - am i providing them with a loan or something? Really. If a customer pays for an item, they should not have to wait a month to "possibly" receive it.

Wow-this online store is one to avoid at all costs! I placed a order for 3 pairs of shoes-its took 2 weeks to process, finally called customer service and was told that two of the pairs were not available. Then it took me another 10 days to get my money back. Finally received the one pair of shoes-but it took close to a month! Very shady, great prices-but who wants to wait a month to receive your items?

I wish I would have checked out the reviews and their facebook page BEFORE ordering - No refunds - endless waiting - bad customer service they have it all!

I was shocked to find out they even have complaints against them with the BBB - what kind of place is this?

The shipping is outrageous where is the real discount? Some of the items are available on other websites at lower prices. I feel like I have been scammed. Its also very difficult to cancel getting their emails.

Save your time, money and happiness shop somewhere else!