1&1 Ionos’s earns a 2.6-star rating from 132 reviews, showing that the majority of web hosting clients are somewhat satisfied with hosting services.
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fraudulent charges for services not needed or requested
I was charged $239.88 for a year's worth of internet services which I had never requested. A salesman had called to offer the service and I said that I was not interested. I thought that was the end of it. Then I got charged $19.99 a month for a year, before I noticed and when I questioned the charges, they answered that I had accepted to try that particular service which I never needed in the first place and never accessed. When I asked to ave them present me the evidence, the rep answered that I would have to produce a court order or subpoena before they would do that. When I got my credit card company to reverse those charges, they locked up my account and all of my domain names, prevented everyone from accessing my website and suspended my e-mail altogether. They then advised me that, in order get my account unlocked, I had to fax them a signed chargeback statement, stating that the charges were valid. I truly feel mugged. My advice to potential customers: don't walk, run as fast as you can from 1&1.
1&1 Internet is by far the worst service registrar I have had to deal with in 15 years. First, they charged me $60 four times for the 1&1 MyWebsite service which I had never requested. They refused to refund my money until I posted my dispute with them at the Better Business Bureau, at which point they became quickly responsive, agreeing to refund me the 4 fraudulent charges of $60 each for each quarter of 2012. But they then said that the only way their system would allow the refund was for me to fill out a chargeback form, which stated that they could deduct $20 for each dispute that they lost. I reluctantly agreed and sent the form to them. So they issued a refund but promptly charged me 4 fees of $20 each for the dispute they lost, as they applied the fee to each charge. Who ever heard that the losing party in a dispute had the right to impose fees on the winning side for having brought up a fraudulent charge in the first place? Fair warning: This 1&1 gang is to be avoided like the plague.
scam
I was charged for a service I did not request, and locked into a year long contract without my consent or authorization. When calling and emailing 1&1 internet about this, they refised to help me, and so I am reporting this company to the BBB, and to every place so that this doesn't happen to other people.
Read full review of 1&1 Ionos and 6 commentsdomain names had been deleted against customer will and without any notice.
Suddenly, my website become inaccessible, then found the related domain name registered at 1and1 was deleted from my domains list against my will and without any notice. I passed about two days to exchange emails with them to solve the problem. Tickets: c301486397 - c301525406 - c301554451. Imprecise answers unconvincing, sometimes vague shows a lack of...
Read full review of 1&1 Ionos and 1 commentthey charge money for domain I never use.
They charge money for domain I never use. Half year ago I had tried they offer for one month free domain. But it was absolutely not workable and I did not touch it anymore. They had forced to pay through NCO $89.97 and $18.85 on 07/27/2012. now they bill again $89.97.
The complaint has been investigated and resolved to the customer’s satisfaction.
When i complain the first unauthorised charge in April 2013, i told 1$1 staff to close my account with them, delete my credit card info from their record, stop charge me for any service because i am not happy with their service on unauthorised charging my credit card. I got my refund for that.
i got another charge in June 2013 I filed a dispute with the bank about 1&1, the bank gives them 60 days to explain, if 1&1 failed to explain, then i will get my money back.
I do not hear anything from the bank yet, but got emails from 1&1 about the charge is valid, i got all necessay disclosures, i need to pay or my credit record will be affected, they may send the case to collection agency...
I am asking them send me and the bank all their phone and internal records since my first email with them last night. I requested again this morning. I feel threatened in their emails that i must pay because they have all valid records otherwise they may send collection agents, my credit records will be affected.
Peter remove the acct number at the bottom of those images quickly.
I agree with you.
hiddenfees behind their low prices
Be aware of 1and1.com and their apparent cheap domain prices are so because they spate their initial cost of domain purchase price from their what they call registration fee which when combined with other charges such as what they call contract package which is where your domain is held you are in for a big surprise. Then if you decide to let a name run out and not renew it they will charge you $18 late fee and send the collection agency after you. In addition if you have a few names they will keep trying to bulk debit without you knowing or any prior invoicing to the effect. They stole 4309 from my bank . don’t do any automatic payment arrangements with them if you need to be with them. My advice is to stay away from these corporate Nazis. 1and1.com are ripp off merchants, 1and1.com are highwaymen, 1and1.com are robbers, 1and1.com are no good
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertisement
1and1 websites has kept my domain hostage for 4months after I tried to use their so called 30day trial
To attempt to change website like I wanted. I transferred my site from host monster and it has been a nightmare ever since. They were terrible, when it finally transferred after weeks of calling and calling it came over with lots of pages "missing". I was furious but thought I could re-build them.
I attempted to use the site builder and it was the worst program I could imagine, very difficult to understand and couldn't get the site even near like I wanted it. I immediately tried to transfer and they have held my domain hostage charging me $179-$200 (Worst experience ever and I hope this company goes bankrupt) 1and1 has cost me countless leads and money from those leads because they have had my website shut down. I am contacting an attorney and suing them...
The complaint has been investigated and resolved to the customer’s satisfaction.
canceling
I sighned up for just a domain a week later they called to add a service I told them I didnt need it they said they would give me a free trial for 30 days then I can cancel with no hassle I never used the service cause I didnt need it they charged me I got charged by my bank for over drafting and it wasnt even 30 days later I called to cancel and they said I couldnt yet cause it had not been 30 days wich it was by that time and they already charged me if it had not been 30 days why would they charge me I dont need the service cause I dont use it never have used it since I got it I would like to cancel immediatley or I will take further action complaint # [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
deplorable service
1&1 is singularly the worst company I have dealt with in 48 years in business. I hardly have the energy to detail what they have put me through in. After more than 10 years in business with them, paying each bill automatically on date of charge, they shut me down, shut off my email account so that everyone in my company is unable to use email. This because I had an outstanding balance of $29. Why outstanding? Because for some reason (later determined to be the number on back of the credit card)
my $29 charge did not go through. This action with no notice to me. Just one day...VOILA! No email. After speaking to and fighting with multiple staffers, my mail was "up and running, " and I wrote them the new security code.
TODAY I' am shut down again. No notice. Multiple non-helpful staffers finally told me where to make a change on-iine (the ONLY way we can take changes)...and told me their shut down would be lifted within the next two business day (later changed to "the next four hours.") and if I didn't like that (I didn't) I could reach their Complaint Department, but "ONLY BY EMAIL" That shut down, I have zero options. When I pointed that out, on a fourth call, the staffer told me before hanging up, "Have a nice day!" Again, no one in my organization is able to send or receive email.
How can such a company be in business?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been having problems with my 1 & 1 email service. It's been slower and slower getting email's to me, and now today I cannot even get on the email service at all. What is going on?
We initiated a DNS redirect of our domain from 1 & 1 internet ltd to a new DNS host. Meanwhile I also initiated a domain transfer request from 1 & 1 internet to the new registrar. This resulted in a domain registration error and consequently we have lost all our email and website access. This has persisted for 5 days despite our best efforts to re-initiate service.
The support staff are un-cooperative and un-helpful in dealing with this domain registration error which should be an easy fix.
We sent 3 emails per day to the support and transfers desk (support at 1and1.co.uk and transfers at 1and1.co.uk) and the response is woeful at best (an automated response informs you that they will respond in 24 hours, but I have heard very little). In 5 days I have received 1 email in return.
I contacted the support telephone number twice per day for the last 4 days. The call routes to the Philippines where the call centre staff are unable to perform any functions other than to record the details of the conversation on an email which is then sent to the technical team (in New York). In addition, the call quality is extremely poor (phasing in and out).
In summary we have found 1 & 1 internet to be extremely unhelpful and at best obstructive in our case. This has severely impacted our business.
I urge anyone thinking of doing business with 1 and 1 internet to be extremely aware of their terrible customer service.
This company has the worst customer service I have ever encountered. They are extremely egotistical, full of attitude, and refuse to look at the big picture...working to satisfy the customer. Very disappointing!
account cancellation
I signed up via the internet and at no time was in told or informed it was a years contract and could not be cancelled. I want to cancel and now I am told I can not. I do not beleive a reputable company wound not allow a prty to cancel in this economy. I do not want any oney takes out of my account my business is failing and I do not need to service. This is not a threat but if your company does not allw me to cancel I will write a unch of reviews via facebook and on your sight repeately your 1and1 dos not need anymore ba press. Give me your answer now and the reviews will not be posted.
refuse to cancel account
I have been trying to cancel my account with 1 & 1 internet ltd for about three months. They just keep fobbing me off with excuses. I had an email a few days ago saying I had insufficient funds in my paypal account. I wonder why! This morning I receive a letter through the post with the same information telling me to update my funds in paypal, so I can afford to pay. Do you think I can afford to do this, no. This is why I have decided to do some research, and was surprised to see so many people having similar problems.
I wanted to cancel my account originally because the site was not what I wanted, but now I don't want anything to do with the company ever again. Why do people have to scam others? How are other people to get on managing a business online with scammers like these and others. I think there should be some stricter rules on the internet, to find these companies out sooner, before ripping us off.
I have to cancel my pay pal account I have had for years because 1&1 websites will not cancel my account. I have made 3 attempts. They give me erroneous info on how to cancel. Another "foreign" voice with broken English told me after I asked to cancel on the second try- "ok, please hold and I will transfer you to the customer service ". When she transferred my call to cancel, a recording came on and said, " I am sorry you have called at a time outside of our business hours of 9-5 PM EST. " It was 4:30 PM EST. I am
not happy with their set up on how to build a website. It is extremely customer unfriendly.
Now, on top of the frustration of not being able to use their site they refuse to cancel my account by giving me the run around. On the cancellation webpage it won't take my customer number- keeps telling me it is wrong. When I talked to the girl she got into my account with it and I told her I was putting in the correct number before and it said it was wrong. They have it setup to not cancel so they can charge your card. I have not checked yet but I can assure you they have charged something on my card before the 14 day free trial. I would recommend everyone to stay away from these people and now after I signed up i find they are not in the United States. (UK). unedited for typos, etc.
avoid at all costs 1and1 free trial & tribulation.
Hi, please read this.
I have somehow received a free trial from 1&1. It may have been triggered from a sales call from the usa. It resulted in an e-mail welcoming me to a free trial. The e-mail ended up unbeknown to me in my spam folder. And there it stayed. I am now being charged & pound;70.00 per quarter for a service I did not ask for. I only became aware of this charge when I inspected my pay-pal account and saw the 1&1 debit. Incredulous as to the source of the charge I searched my mail account for 1&1 related e-mails. It was then I located the free trial details in my spam folder.
At the foot of the 'free trial' introduction was a number to call should one choose not to use the service offered. Failure to call the number to cancel the trial within the specified time period automatically gives 1&1 the right to charge for the service. As I have an existing domain 1&1 have my payment details.
I am pretty devastated this has happened and the sharp practice used appears legal.
So, my message is 1and1 are using stealth & sharp practice to sucker people into useless services at an outrageous cost. I call it white collared theft.
I asked for a refund as the package is unused, no contract has been signed and no invoice received by me. They rejected my request and here I am on this forum joining you as a disillusioned fellow victim. I am going to attack 1and1 in any way I legally can.
Watchdog next.
The cat
1&1 create your own web-page service is appalling, the service is amateurish. They pass the details on to a debt collecting agency who then chase. No contract signed, not even able to produce one either. Avoid 1&1 at all costs. Unless you actually want a money sucking website that is. Go to Big Commerce. I could not recommend that web solution highly enough.
Yep, bunch of scammers paying for tv adverts and desperate. The whole deal is absolute pants. The service is ultimately designed to keep you suckling at their commercial udder. Still fuming about it.
Exact same thing here. Seem's like theft to me, offering a free trial and then charging for the service even if you didn't use it or want it.
I am a victim too of this horrid bunch of Sharks 1&1 they claim I did not cancel my account within the trial period so I owe them over £50.00 for nothing. They took £18.00 set up fee even though I decided very quickly they are not good enough to be my webstie provider. Avoid them at all cost. All they do is harrass me for money for nothing, and insist I have to pay.
They need sorting out Watchdog next as well.
customer service
1and1.com is the worst company ever! I have never experienced a customer service with no technical expertise (Which you would assume they should have at this company). On the top of that that would put you on hold for a where long time. My record time with them pon the phone 101 minutes (Stayed with them out of principal) and they stil did not fix the problem. Let me rephrase... They still did not understand my question. The funny part they speak great english. Here is the solution for all of those who are tured of this company. Send an email or connect to the ceo of 1and1.com - oliver mauss - german guy and complain to him!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
Signed up for one month free spoke to a man who was supposed to help me get my web page up and running ...spoke to him about a hour and he told me all was good and people will be able to find my page...after a week I called to cancel my membership because I couldn't Google my own web page...a month later I got my bank statement and 1and1 charged my account 88$...I spike to my bank and they told me to contact 1and1 and before I could call a Rep called me asking me why I haven't used my web page and he could help me get it up and running...ugh no thank you I want out and I want my money back!
Brenda its nice how you come to his aid... but to the both of you harassment can happen even on a public forum... when someone ask you to stop or please stop that means stop even a 5 year old knows that...your not doing any thing butt making you look bad and 1@1look worse... I'm sorry you have nothing better to do with your life but to be on my post...I already told you I font need your help so please move on or you will have to find out the hard way... you really need to be more careful when picking a person to harasses on the internet you never know who might be on the other side of the comp...I'm done playing with you I asked you to stop 3 times told you I don't need your help 2 times now its time to press the issue...you will be hearing from me soon...I'm done fooling around on here with you...have a good day off. Walsh
Oh it will ...but I need for you to stop harassing me
.you may think your not but watch it because you are!
Contacting BBB and reporting on Angie's list
No thank you I don't need any help from you... I'm sure you could help me with my page but its how you came at me that was all ###ed up... you just might be very good at what you do may even be worth 5000 $ but your customer service skills suck. ;)
Ctfu..how much are they paying you...if you was trying to help someone you don't start talking about what a 5 year old can do... I see you have no life I will pray for you...please don't msg bk your starting to seem like a stalker
I wouldn't be here if the URL worked smart ###...don't add to the problem be a solution and get off my post thank you very much
billing practices
1and1 Internet has auto-renew of your registered domain names. If your credit card changes, they cannot rebill, so they send you an innocuous e-mail asking you to update your credit card. The subject line of the e-mail does not state that there is a payment owing or asking whether you do want to renew the domain names. Once it is sent to collection, the intiial collection fee (~$20)is larger than the renewal fee. In addition, the collection agency charges a $12 processing fee. This company has poor and unethical business practices. BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
web hosting - 1&1 internet ripp off they overcharge and lock account when you complain
This is the worst hosting company and they are a complete ripp off. When you first join your call is answered immediately
When you become a customer their wait times are over an hour and if you complain they lock your account.
Do not host with 1and1.com they also charge your credit card without austhorization and you cannot do anything about it
1and1q.com is a complete scam beware and do not join this lousy company for your web hosting needs
The complaint has been investigated and resolved to the customer’s satisfaction.
1AND1 IS NO GOOD. THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY. WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
fraud
Wow, so I saw my credit card was billed over $500 by this company.
The thing is, I dont have an account with them. I have never had an account with them.
I have never used them for anything. I have never even heard about them.
I have no idea how they got my cc info (Which ive already cancelled and reported them for fraud with)
I need to wait till monday to speak with their billing department, but needless to say, i'm livid.
The complaint has been investigated and resolved to the customer’s satisfaction.
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1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
1and1.com is the worst a ripp off dont host with them
1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
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1and1.com is the worst a ripp off dont host with them
1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
1and1.com is the worst a ripp off dont host with them
1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
they stold my website
1 and 1 Internet Inc has stolen my website; the design, the content, etc only they've added links for products that they make money on. I'm a doctor so it's as if I'm endorsing these products, I don't. 1 and 1 Internet ignores my communications and DMCA violation notices. I've had to contact the web host to take it down but they only put it back up after a...
Read full review of 1&1 Ionosvery bad company
This is what the past customers are saying
Http://www.complaintsboard.com/complaint…ia-c161434.html
Please read the link before buying!
My name is travis dominguez, i am a cancelled customer but my credit card is continuously being charged $29.97 when i have cancelled my entire contract and service! they have confirmed in writing that my cancellation was authorized and confirmed by the company.. so why does my credit card keep getting charged? do not i repeat do not buy this service! the company claims to be taking money out of individuals accounts (fraudulently) for cancelled services because they come up with bogus claims of it being part of the promo or that its in the terms of agreement, or whatever excuse they can come up with, they are stealing money! lets not put up with this and do something about it! we have the power to stand up say no i will not allow them to take my money without my permission or anybody else's money for that matter! we must not let them get away with this!
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Kal Uka, just yesterday, I registered a domain name /hosting known as; stankaypulpitblog.com at a total billing of $10/month and payment should start after 30 days trial. After they have taken my card details, I was asked to login into my account. Up till now, their line is not going either user name is not correct or the password is not correct. They promise to reset my password but for almost 24hours now, I have not received an email confirming our transaction. What do I do now before it is too late?
Doing a search for complaints about 1 and 1, and I found this site amongst others.
Pay attention people. This company will charge you until the cows come home. Oh, you don't have any cows? Whoa! You're in real trouble.
Use them at your own risk.
JUNE 4 2012-cancelled service after the scam billed me last year. They sent me to collections again. They have horrendous customer service and should be investigated by the FCC or dateline or somebody. CON-ARTIST SCAM
TELL YOUR CREDIT CARD COMPANY TO SEND A CHARGE BACK
SCAM SCAM SCAM SCAM 1AND1, COM IS A SCAM THEY ARE A COMPLETE RIPP OFF DO NOT HOST WITH THEM THEY WILL SCAM YOU TO THE MOON
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1and1.com is the worst a ripp off dont host with them
1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
1and1.com is the worst a ripp off dont host with them
1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
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BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
1and1.com is the worst a ripp off dont host with them
1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
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1and1.com is the worst a ripp off dont host with them
1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY
BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY
WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.
DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT
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billing and customer service
Unauthorized charges, foreign customer service agents provide inaccurate information, customer service agents ignore billing complaints and charges, system doesn't allow you uncheck auto pay even when you never authorized it, and finally they sent me here after I insisted on speaking to a supervisor. You know this company has BIG problems when their...
Read full review of 1&1 Ionos and 1 commentaggressive unscrupulous tactics by 1&1
Be ware of aggressive tactics by 1&1 preventing cancellation of services. Two years ago I cancelled services with 1&1 due to lost emails, in-bound and out-bound. After one year of documenting the lost emails, 1&1 blamed every one else under the sun and questioned my ability to understand what was happening. When I cancelled their services on a specific date, they continued charging me after that date. Even with letters to the bbb and reporting this to the arizona attorney general, I had to block payment at my bank to end the charges. Two weeks ago 1&1 sent an email informing me they changed my internet settings, which was done without my knowledge or approval, back to 1&1 servers. This action effectively blocked all inbound and outbound emails from the company I have been working with for two years. My guess is these aggressive and unscrupulous tactics by 1&1 are the only way they can keep clients as their services are deplorable. Solution? Stay away from 1&1. If you leave 1&1 and register your domain name elsewhere, make it private and change the password regularly.
The complaint has been investigated and resolved to the customer’s satisfaction.
Really upset by 1&1. I was trapped by 1&1 domain offer from 0.99 per month first year. That's gutted. I thought there is no harm to take a trial. After that trial period, we emailed them to cancel the trial as 1&1 is not easy to use. But they did not reply my email until I keep emailing them. Then they refused to cancel it for the reason as the trail period was expired. Actually I emailed them immediately after I found this is not kind of service I need within the trail period. Their service is even worse than any giant letter "B" companies. I don't think such commercial company can delivery any services, apart demaining money by settting up different kind of tricks. After 2 months, like most 1&1 users complaint, they start to increase the bills to 24.99GBP PLUS some wrong charges .
I'm keeping pay this amount of money every month without using them for a year now. Hidden charges, unfair trade. Hope someone can take action or regulation to stop this.
1&1 Ionos Reviews 0
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About 1&1 Ionos
One of the key strengths of Ionos is its commitment to providing reliable and secure hosting solutions. The company operates state-of-the-art data centers that are equipped with the latest technology and security measures to ensure that customer data is always protected. Ionos also offers a range of backup and disaster recovery solutions to ensure that customer data is always safe and accessible.
In addition to its hosting services, Ionos also offers a range of website building tools that make it easy for customers to create professional-looking websites without any technical knowledge. The company's website builder is intuitive and easy to use, and comes with a range of templates and design options to help customers create a website that reflects their brand and style.
Ionos is also committed to providing excellent customer support. The company offers 24/7 support via phone, email, and live chat, and has a team of experienced technicians who are always on hand to help customers with any issues they may encounter. Ionos also has a comprehensive knowledge base and community forum where customers can find answers to common questions and connect with other users.
Overall, Ionos is a reliable and trustworthy web hosting and cloud services provider that offers a wide range of services to meet the needs of businesses of all sizes. With its commitment to security, reliability, and customer support, Ionos is a great choice for anyone looking for a reliable hosting provider.
Overview of 1&1 Ionos complaint handling
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1&1 Ionos Contacts
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1&1 Ionos phone numbers+1 (484) 254-5555+1 (484) 254-5555Click up if you have successfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number 0 0 users reported that they have successfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number Click down if you have unsuccessfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number 0 0 users reported that they have UNsuccessfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number24/7 Support+1 (267) 481-7982+1 (267) 481-7982Click up if you have successfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone number 0 0 users reported that they have successfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone number Click down if you have unsuccessfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone number 0 0 users reported that they have UNsuccessfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone numberEnterprise Cloud customers
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1&1 Ionos emailsinfo@1and1.com100%Confidence score: 100%Support
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1&1 Ionos addressElgendorfer Str. 57, Montabaur, 56410, Germany
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1&1 Ionos social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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I had similar problems and will never deal with 1&1 Internet again.