One.com
Reviews and Complaints

I would like to give no stars but that isn’t an option.

Please, please do not join Onecom! Don’t believe these reviews. They do not care about you, they are rude, aggressive, unhelpful, they lie. You’ll be stuck between them and the network provider when you need help as each party says it’s down to the other.

The stress they have caused me since joining them in May 2023 is unbelievable. No one responds to you, you are constantly chasing them for answers. which usually comes across as them sitting on their high horse, not caring, knowing there right and can’t be wrong.

I’m sure they’ve breached some kind of data protection law, as every time I ring complaints (which is a lot) everyone knows my name before I even tell them?

They have breached terms in my contract and they won’t terminate the contract unless I pay the exit fee!

Please, please do not make the same mistake as I did!

A couple of months ago I tried to register a domain which is sandvikk.co.uk with one.com and through the process, I provided a wrong email address which was [protected]@gmail.com instead of [protected]@gmail.com resulting in me not received the email to probably activate my account but the payment for the domain was made. I contact support with the issue to see they could help me and I received an email from one of the support named John with a long list of requirements. I ended having to register a different domain elsewhere because it was needed and their process was much longer. Even though the payment for the domain registration was made, I did not follow it up and left it like that so meaning I did not even have a functional account with them because I could not log in due to the fact the I provided a wrong email address. now yesterday 14 July 2023 after a few months, I get debited nearly 4 times the amount I paid to register the domain and I have no idea why because I do not have an account in the first place. I do not owe one.com and I did not order any product or service because I am not having a valid account in the first place. Now I am being told to wait 7-14 days to know what will be decided over something that seems fraudulent.

Ive been trying to get out a 36 month contract. Ive only had it for 8 weeks or less after realising im paying alot more money than the £7 i thought i was agreeing to. The agent tricks tou in the second part of the conversation and you wnd up agreeing to other charges. The first part of the conversation i agreed to an £8 per month contract. The agent then takes bank details etc puts you on hold and then says "he will go through the plan again first without discounts then with discounts so you get confused and think you are still agreeing to the £8 contact but no you ate agreeing to other things. After realising my first payment was £154 i cancelled my DD until i could resolve this. I had no prior invoices and emailed them serval times to solve this situation which i had no luck in doing. Ive got my phone recorded conversations but they only gave me 2 of them. When getting the ombusman involved i started to receive pre dated letters demanding over £3100 for breaking my DD with them. I owe them £80 which they acknowledge then £3100 for termination of contract. In my eyes ive been conned. It was a verbal contract but because i said yes at the end of the conversation it stands i owe them over £3100 which i thought was the £8 contract. I gather now they will take court proceedings to get the money from me which i cant pay. I really do need help and advise

My dad bought their Enthustsic package which includes a lot of features. He then was diagnosed with cancer and all finances - income and bills was a mess. Onle ONE domain was ever used the past 3 years. He died last year. He was billed over £177 per year for the full package though none of the other features were ever used. Despite providing this data to one.com Admins, they're refusing to downgrade the previous years and refund the difference - stating that "services were provided" though they know full well they weren't. I will be taking legal action against one.com. awful company that have no compassion whatsoever.

This company advised there was a problem with the domain ownership email address.

It turned out that the registered address was an old EE Freeserve address, one of the millions of Freeserve/FSNet/Orange/Wanadoo email addresses that EE withdrew in - I think - 2018 and One.com were still sending emails to it.

You would think that a competent large scale provider would be able to purge its accounts when something like this happens and seek correction from its clients - but not this lot!

I was given a deadline date to confirm up to date details or my account would be suspended - so I did that and One.com confirmed that I had protected the situation and that service would be continuous.

The next day my email was dead - the problem is, that so is customer service at One.com

I have had every assurance under the sun from some chat line staff that they have the detail to keep the service running - others deny this outright.

Whatever, One.com are clearly in breach of contract, let alone decency and honesty.

If One.com are incapable of remedying the situation I will consider myself free to go elsewhere and will instruct my bank not to accept ANY further debits from this utterly customer unfriedly outfit.

One.com - over to you!

Dear sir or madam,

I have been having some issues with getting unnecessary charged by one.com. I am due for renewal and I have decided to leave one. Com as you guys are too expensive. I have been told this is fine and now I am being send invoice to pay all theses additional charges. I have spoken to your agent vai chat and explained their has been a small delay in responding as we have been closed due to covid. But dispite this one.com is still sending me threatening letters.

I would like to move to a different supplier. Please can you assist.

Kind regards

Ali
Www.lushhottubs.co.uk

My Name is Bashir M Aden, I would like to summit a complaint against One.com
These are historical context;
1. In August 2018, I and two of my friends tried to start a security service company.
2. We registered our company (amnisecurityservice Ltd) at Companies House, we opened bank account (Barclays), and we subscribed our web domain (amnisecurityservice.com) with One.com.
3. Unfortunately, we never succeed to start our company.
4. We voluntarily strike off our company from Companies' Register. We closed our bank account.
5. We could not cancel our subscription with One.com. The only we could cancel our subscription with One.com was through One.com's Control Panel, and we forget password.
6. Although, We paid over £57 fee for last year's subscription, we never utilized it.
7. In September 2019, I got a reminder of subscription renewal from One.com
8. I e-mailed to One.com more than three times, in my e-mails I asked One.com to help me to cancel my subscription, as I was unable to cancel it through One.com's Control Panel, the only replies that I got from One.com were same instructions about how to cancel subscription on One.com's Control Panel, which was not possible for me because I forget Control Panel, and I could not reset it either.
Kind Regards

This company are impossible to contact, kept financial records of cards and then attempted to use them without authority!

After initial signing of a product, they are then seeking to Increase the cost by 600% and take monies without any agreement

There are no
Phone numbers to speak with anyone on the issue, the response on this matter is beyond poor and what lies behind the advertised "blue chip company" appears a very shady operation
Where they can not be contacted.

The robot response or live chat is clearly not accurate.
A person can only ask 1 question.. then no more
Even to the so called live chat

discounts cannot be applied.I have to pay the full amount .I then receive a discount. this is the 21 St century! I am stuck in a contract I don't want.Felt pressured by sales team.Absolute rubbish contract and service!
And now apparently I haven't written enough to be acknowledged 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

this seems like such a great company at first, cheap services.. however, there is a catch, the 'cheap services' is just a facade. they do everything in their power to minimise the churn of clients (clients trying to terminate their service). I have tried to end my subscription and suddenly its impossible to do digitally and they have required a photo id etc. once i sent all documents asking them to terminate my contract they did not execute and would send me a new payment request next year. after several years of having to pay collector agencies I finally received a confirmation from one.com that my subscription was terminated - this, only after I threatened to contact the authorities.

I have received a letter stating that I must pay £44 for a web domain I have no idea about.
I have never used one.com at all.
I have never bought a web page.
The letter has my name and first line of my address but nothing else. The postcode is completely wrong.
The order number is 5812478
REF: nayifeng.com
The webpage states "for sale contact Email: progoody at gmail .com"
I do not have or never have had the email address ([protected]@googlemail) they state they sent the invoice to.
I am directed to one.com/pay. There are no contact details.

This has been reported to action fraud and the crime number given to one.com. They state they want a copy of the report. I will not give that to them as it has my personal details on it which I do not want them to have.

One.com is trying to invoice me for services I never authorized or used. I bought a domain from them and now they are trying to charge me an outrageous renewal fee and 1 year of web hosting - which I never asked for.

I was never sent any renewal information and when I tried to cancel my domain they told me it couldn't be cancelled until I paid my outstanding invoice - which I never authorized.

Thank you.

I hate this serviсe, it caused me a lot of headaches.
First of all, I stopped using it for some reasons.
1. Customer service is often unreachable. I don't want to spend my time listening to robots.
2. They did absolutely nothing to fix some issues I had but charged me every month.

Plus, all of my attempts to unsubscribe failed. At first, I submitted it, then they emailed me saying my membership was canceled, and 2 weeks later they charged me for the membership as if I didn't request anything. It's a daylight robbery!
Had to call and figure it out again and it took them 5 more days to resolve it. Horrible

I have been scammed by one.com they have told me that my package did involve a TV package they edited out part of the call when I raised the complaint. They have tied me into a contract which I did not understand. My internet goes down regularly, I have monitored this. There is no service support when this occurs.
I cannot leave the 3 year contract. I am paying both vodaphone and one.com and cannot get out of this. Vodaphone are not helpful and just refer me to one.com.
I do not know what to do.

One.com is a provider of web-hosting services that attract new users with low first year charges for its services. However, the charges rise considerably in thereafter. This complaint is about their practice of sending emails on their services and amongst them (although not clearly labelled) an opportunity to terminate their automatic renewal policy. If a new user does not spot this email and terminate their contract, the web-hosting service is automatically renewed with no opportunity to terminate before another 12 months payment. In an age of many junk emails, the chances for new users to spot that this is a request via email only are low. Of course, once they want payment, One.com has a policy of sending letters (as well as email) reminders to pay their invoices ! It is sad that new companies seem to be happy to adopt poor business integrity with their customers.