1&1 Ionos
Reviews and Complaints

I purchased web hosting services from 1 and 1 and after using them for awhile, discovered their services to be mediocre. Nearing the end of my contract with 1 and 1, I called and spoke with their cancellation department, who confirmed my cancellation request. Now, months later, 1 & 1 emailed me to say they are trying to charge my credit card and that I owe them money! They even threatened to send me to collections and charge more money for processing. 1 and 1 refuses to recognize my "confirmed" cancellation request and has no explanation for why they took months to request money from me. Their phone support is poor, but their customer service on this issue were very aggressive and over-talked me a lot, like i'd cave-in if I couldn't get a word in to defend myself. I feel that 1 and 1 is despicable for having the policy that "customers are always wrong. " do not use 1 and 1 without being prepared to proactively defend ourself, and be prepared to send a legal letter with signature requests to confirm your cancellation!

Wow! So, somehow my wife and I got involved with getting a "domain name" through these guys. I'm not a techie nor do I really know what a domain name is, I never used what they sold us, but we got it anyway. Every few to 6 months we would get a call from some polite sales guy trying to sell us more stuff that we couldn't use. I would always tell them, and make it very clear, that I didn't even know what I had from them or how to use it. I know, that is my fault and i'm not blaming them, I am the dummy here. What did bother me to the point of writing my first complaint ever is that one of the sales guys signed me up for something that I have no use for and I don't even know what it was and that I refused in the first place! Anyway I just got some kind of threat in the mail that they were going to send me to collections, I called them up and that's how I found all of this out. Yes, shame on me for not paying attention to my credit card billing, but shame on them for committing fraud. I called and tried to get to their cancellation department, it took over 15 mins of wait time. While I was on hold, I called using my wife's this time I pushed "new accounts" or "sales" and withing 25 seconds from dialing, I was talking to a human... Go figure. Also while on hold I googled " 1&1 scam and found this site and read a bunch of same similar stories of how this company is really not that ethical. So sad. Anyway, I hope that this helped someone out. This mistake cost me around $300. Fortunately, that's not going to break me, but it did caused me to write and publicize my first complaint ever. I'm sure that they are good to a lot of their customers, but this is how they were with me. I did end up talking to a nice young lady named stephanie who helped me cancel. Even though I was upset at the company she was polite and professional with me... It's the sales guys that rip people off that bother me, (Please don't discredit my complaint because of what I am about to write) but I hope that they die a slow painful death, like being chained to the bottom of an out house and slowly getting drowned by raw fecal matter and urine... And flies and maggots.

I saw an advert in the friday ad for Ivy Escorts. I applied online and within an hour they phoned me to process my application. They said that the fee for my membership should have cost £365 but because i am a student they would reduce it to £200 of which i paid. I then heard nothing for 2 months so I sent them an email of which the duty manager phoned me and said she had a VIP client interested but to upgrade my member ship would cost £2000 but as i was a student they could do it for £1000 but i refused. About three weeks later i phoned Ivy Escorts to see why i still had no work and a gye called kevin would look into my case. After a week he said i would be most successful on a Europian memebership which would cost me £650 but i negociated it to £350 becasue i was promised there were clients waiting to book me. All together I have paid £550 to Ivy Escorts with the promise of work and still i am waiting.

I had Yahoo email service for years, then all of a sudden in the past two years, I had nothing but problems, so I switched to an email service that is ONLY email service. I switched to gmx.com, it seemed pretty decent at the time I was researching it.

I have some friends who have not been able to send me emails, they keep getting "mailer daemon" when they try and email me at gmx.com. I have also never received two important emails, which cannot be resent, so they are lost and I am screwed.

I have been emailing thier "service" email and keep getting this stupid auotmated email about having to fill out a "feedback" form even to get help with website problems. Two things wrong with this...one, they dont list enough options on the form, and two, it doesnt matter what you write in the "feedback" form, all you get is an automated response which has NOTHING to do with my problems Im having.

Ive tried to look online for a phone number, but all I find are links to articles and complaints about this company/site. This company sucks!
There is NO customer service, and NO way to call them! Im sure if I write a letter, it will conveniently get "lost" in the mail.

DONT USE THIER SERVICES!

I advise people to check out web hosts and domain registers very carefully before committing. I have come to the conclusion that I made the dreadful error of choosing a company because it had a 5 page ad in a popular computer magazine. I believe I have put my trust in a straw man.In my opinion 1and1, with ceo oliver mauss, is a horrible company and many customers have voiced a host of complaints on various blogs. It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from nco, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency? Patrick frey (Patterico) of the los angeles district attorneys office alleges his domain was high jacked and put up for auction on sedo. Sedo is an associate company of 1and1. Patterico: "i believe i'm facing massive incompetence, thievery, or very possibly a deliberate combination of the two. It feels like evil intent & mdash; but not for political reasons. It feels like cyber extortion & mdash; people going after the almighty dollar. Commenter's have pointed out corporate ties between 1&1, which can't seem to process my timely renewal, and sedo/domcollect, which stood to profit from 1&1's failure. Usually, corporate incompetence does not earn the corporation money & mdash; but 1&1 and its related companies have found a way to make money off of their own slipshod procedures. " patterico was able to regain his domain. Also investigative journalist, kelli jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: "1and1 should be shut down. " as of today kelli is working with the pennsylvania attorney general. I have filed complaints with the federal bureau of investigation, federal trade commission, eastern pennsylvania better business bureau, icann, and others. I recommend everyone else having a problem consider doing the same.

The washington dc, pennsylvania better business bureau has given 1and1 their lowest rating: "f. " read comments on the bbb why. Read some customer comments on red flag. Don't bother trying to access my 2 url: warthpublishinginc.com, migraine-abort.com they are gone with my money and hundreds of domains I had at 1and1.

I am now desperate for help on this problem with 1and1; they seem to have locked me into to their operation in someway. Please let me explain.

I transferred two domains of my own without problem to 1and1 in March 2010, and paying by my credit card. As my son was about to open his own business I though it a good idea for website presence with his own domain name, as a marketing tool for him. So I purchased a .com domain and two .co.uk domain names with a basic web hosting package.

I noticed that it was possible to made payments through PayPal, my preferred method of making payments over the internet. I did not like following the link for payment that 1and 1 provided to PayPal because I never follow links to make Internet payments. So I opened up my PayPal account and authorised the full payment for the invoice account for my son’s domains and basic hosting package.

PayPal paid the amount to the full invoice total required by 1and1. Acknowledgement of this was never mentioned by 1and1; instead we were being threatened with the bad debt collection agency. I have a 2gb USB Pen almost full of the letters and emails 1and1 ignored, or never really read my complaint, I became so frustrated that I believed, my emails where only being read by robots and well my posted letters never got answered at all, I even recorded a couple of letters but even they where ignored.

Now for the first time in our lives we where landed with the bad debt collection agency, for double the amount, this we paid instantly because we are aware of the trouble these organisations can cause you. I contacted all departments of 1and1 to explain that in fact this account had been paid out of my PayPal account and that I did have a receipt. They still kept sending me noreply emails explaining how to change my payment details, I had to kept sending letters and emails back explaining that the control panel would not let me change the payment details from PayPal to credit card, but the robots took no notice.

I am puzzled as to how they have my hotmail address when I have never registered this with them? They must have picked it up from their link to my PayPal account. Without informing me two months later they put back into my PayPal account the amount that I had authorised for payment I also have this copy on my USB Pen.

To date we still have not been able to upload our website best part of the time passwords are not accepted and you have to go into https://admin.1and1.co.uk, only to find I was not inputting the wrong password anyway.

And the problems start again this year, our .com account was due on 19th March I have been trying since then to sort the payment method out again would you believe they are still trying to access my PayPal account, and again I have been trying to change the method of payment from PayPal to credit card but still the control panel reports error.

So I sent them a cheque for the full amount and today an email received says payment of the cheque has been refused, this has not been done from my end.

I need to find out what a billing agreement B-38P55702VX867264K means?

I’m now just waiting again for the bad debt collector letter to drop through my door. They say I am on automatic payment, I do not want to be on this I like to pay as I go, yet I cannot find out how to make these changes.

The Control Panel does let me change address, phone numbers, email address but not the method of payment.

When reading the small print it seems when you pay by PayPal you have to have £350 each month in your PayPal account so that they can help themselves.

I do not have that kind of account and PayPal would not allow anyone just to go into my account and make deduction like a direct debit. I am really feeling too ill to cope with all this again this year can you please advise me just what I can do.

I have tried looking at others who have had problems with 1and 1 but nobody seems to have got a solution what-so-ever. I have explained to 1and1 numerous times that I am deaf and cannot use the telephone to sort this problem out but no response. I now want to transfer all my Domains somewhere else but I will have to be careful after such a bad experience with 1and1. Please advise, Thank You

Update I have finally found the Companys General Rules and Conditions and searched for the B-38P55702VX867264K, but there is no such mention.

I have also sent an email to [protected]@1and1.co.uk to tell them I do not want hosting this year and that I intend to register my domain with another company. Since then today I find they have blocked amazongaragedoors.com

I advise people to check out web hosts and domain registers very carefully before committing. I have come to the conclusion that I made the dreadful error of choosing a company because it had a 5 page ad in a popular computer magazine. I believe I have put my trust in a straw man. In my opinion 1and1, with CEO Oliver Mauss, is a horrible company and many customers have voiced a host of complaints on various blogs. It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from NCO, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency? Patrick Frey (Patterico) of the Los Angeles District Attorneys Office alleges his domain was high jacked and put up for auction on SEDO. SEDO is an associate company of 1and1. Patterico: "I believe I'm facing massive incompetence, thievery, or very possibly a deliberate combination of the two. It feels like evil intent — but not for political reasons. It feels like cyber extortion — people going after the almighty dollar. Commenter's have pointed out corporate ties between 1&1, which can't seem to process my timely renewal, and Sedo/Domcollect, which stood to profit from 1&1's failure. Usually, corporate incompetence does not earn the corporation money — but 1&1 and its related companies have found a way to make money off of their own slipshod procedures." Patterico was able to regain his domain. Also Investigative journalist, Kelli Jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: "1and1 should be shut down." As of today Kelli is working with the Pennsylvania Attorney General. I have filed complaints with the Federal Bureau of Investigation, Federal Trade Commission, Eastern Pennsylvania Better Business Bureau, ICANN, and others. I recommend everyone else having a problem consider doing the same.

The Washington DC, Pennsylvania Better Business Bureau has given 1and1 their lowest rating: "F." Read comments on the BBB why. Read some customer comments on Red Flag. Don't bother trying to access my 2 URL: warthpublishinginc.com, Migraine-Abort.com They are gone with my money and hundreds of domains I had at 1and1.

1and1.com hosts the website for americandreamhorses.com. The site has a listing for a Stable we used to operate that closed over 3 years ago. Our personal home phone number (a no-call list number) is listed on the site. I have repeatedly, over a long period of time, used the contact form on the site to ask that this listing with our personal information be removed, but have never received a response nor has the listing been removed. I recently contacted 1and1.com to obtain the contact for the site administrator so I could go the next level to try to make this happen. 1and1 refused to provide me with the information, and ultimately replied with this:
Dear Sir,

Please contact [protected]@1and1.com. Thanks.

--
Sincerely,
Security Team
1&1 Internet, Inc.
I used to work for a Technology company that did web hosting. I'm not an expert, but believe that 1and1 must legally remove my personal information from this site or shut it down until it is done by the responsible party.
At any rate, even if they aren't legally obligated, it is clear that they have no concern for the damage being done and aren't going to do the "right" thing. Note - "[protected]@1and1.com" e-mail is returned as non-deliverable.

Bottom Line - I strongly recommend that you steer clear of any relationship with 1and1.com and any sites they host. You may be risking the same situation we are in.

I have been using 1and1 for some time, about 5 years and for a majority of the time with them I have had very little issues. However the last 12 months have become a nightmare.
The last straw was their "new and improved control panel" which was introduced in the last few weeks. I have been unable to transfer any domains on my account as it produces a "500 page error" I have emailed every one I can and I am always replied to 2 or 3 days (And several emails) later. With the "im sorry but it is now fixed" message. Every time I get this email I try and it still does not work.

Their support is laughable, I had a cloud server with them which was working reasonably well for some time, then it started to dissapear from the internet and streaming or large file use was impossible as the ttl was very poor. I upgraded the cloud to more ram and cores, and it never came back up. Not wanting to loose my configuration I called support, it took them 5 days to rectify the issue of which by that time I had to move my clients to another server (Another hosting company) and refund my clients for their outage. I was never given a refund for my problems, it was incurred that the server was "badly programmed" by me which was the reaosn for the problem. !
I have in my latest domain transfer issue emailed 28 times (I refuse to call a 0845 at 1&1 because I would rather speak to a person that is able to log my fault and with email I gwet proff of their incompetance)

For the love of god never use 1and1 or any of their services. You would be better of having a print out of your website and wave it around the streets than to hope their systems could promote your bisuness using their servers !.

Btw, I would have given them a zero in the star rating but would only allow me a 1 as minimum !

Email extracts available on request

Gavin

I tried purchasing a number of domains from 1&1/1and1.com. They took my credit card information and the site said the transaction went through and then nothing— no response from this company. I called them a little later and the stupid, stupid girl on the other end of the line couldn't understand letters or spelling for anything. After about 15 minutes of spelling out one of the domain names, she finally got it right. She said that there's a 12-24 hour delay in getting domains registered. I've registered tons of domains with other companies, and it's always basically instant. I'll be going back to these other companies, but I wanted to try 1&1 after hearing about them and seeing ads all the time in maximum pc magazine. So much for that.

Well, after about 20 hours I called them again and the people must be out of the country since they can't understand the english alphabet. They said my order was on hold by their security team, and i'd have to check with them after the weekend to get more information.

Overall so far, i've talked to 3 different people there and I get the feeling this company is 99% scam. I've talked with hosting and domain companies a lot, and I could tell almost right off that these people were shady and using canned, nonsensical answers that were having us go in circles. I was able to register my domains elsewhere before they got their paws on them thankfully, but people should know that this company is bad, bad news!

They offer low costs hosting options, which is what initially attracted me to their service. If your needs are fairly basic, and you need only the most basic support, this might make 1&1 a good option. However, I quickly encountered a number of issues with their service, not the least of which was simply how they treated me as a customer.

When I first signed up, they took a strong password that I selected and silently truncated it. Rather than informing me that the password was too long (And you really shouldn't restrict password length that much as longer passwords are more secure) , they cut it short. This guaranteed that I could not know what my password was, and would have to get it reset. Their password reset feature was also poorly implemented as it sent me the original password (Truncated in this case) in an email. This should never be done. As they rightly pointed out, email is not really secure and someone could have intercepted that password. Imagine if I had given them the password I use for online banking.In general, it is a good practice not to even store the user's password on your servers, but to use a salted hash. A competent it professional should know how to implement these additional security precautions. Instead of emailing the password, they should have used a temporary reset code, valid for a short time, to limit the risk from having the email intercepted.

When I reported the issues with their handling of passwords and password resets, I received this reply:

"dear customer,

Thank you for contacting us.

If you have any suggestions regarding your system, you are welcome to post it on forum.1and1.com. For complaints, please send an email to [protected]@1and1.com.

If you have any further questions please do not hesitate to contact us. "

I had very clearly explained the issues (And how to fix them) and it should have been forwarded to someone who could fix it, and I should have received a follow up explaining how the issues were being addressed. It should be obvious that a public forum is not the place to discuss security issues. The reply suggests they were too lazy to think about who should fix the problem, and may not have even really read the email, since they aren't sure whether I was "suggesting" or "complaining".

I further encountered issues with their server configuration. Ordinarily, the multiviews feature of apache allows you to use links to / page and if you have implemented it with php, apache will find / page. Php and use it when the link to / page is clicked. The advantage of this is that if, in the future, you decide to use python for this page instead, you replace / page. Php with / page. Py and the links to / page are unaffected (See "cool uris don't change", by tim berners-lee ). However, on 1&1's servers, this didn't work for scripts. So the link to / page would work for / page. Html, but not for / page. Php or / page. Py, etc.

In trying to resolve this issue, I found the first line of support was not competent to handle this sort of thing, in fact, they seemed to have a hard time understanding the issue. After carefully explaining the issue in detail, I was asked for screenshots. After illustrating the issue step by step with screenshots, and carefully explaining what was occurring versus what I wanted and why, I was told that I needed to add the ". Php" extension to my links. Of course, I had already explained that this was what I specifically wanted to avoid, why I wanted to avoid this, and how it ordinarily should work (As it did on my server at home). All together it took five emails before the issue was escalated to a higher level of technical support and eight days to get a reply from them. They were able to propose a work around using mod_rewrite, but this had been a lot of trouble for what should have been a relatively simple problem, and the delay in getting competent support was unacceptable in my opinion. If this had been an active business site (And it was supposed to be a business class hosting package) , this would have certainly been unacceptable.

I eventually decided that I would be better off doing the hosting myself and just keeping the domain names registered with 1&1. I told them when I asked about this option that I believed that there should be no extra cost for the downgrade, based on what I had already paid for the initial package. I was given instructions on how to perform the downgrade via their web interface. The web interface clearly stated the cost of changing the package was "$0.00". However, I soon received an invoice for an additional charge. When I wrote about this, the reply I received bordered on being rude. It gave an explanation of the invoice and concluded with, "thus, the invoice is valid and is non-refundable. " it failed to address the complaint that I had been explicitly told in
Advance there would be no charge, and didn't even have the manners to throw in a "sorry for the misunderstanding. "

The lack of basic customer service and courtesy was a bigger issue for me than any of the technical issues. When I decided to leave their service entirely, I explained all of these issues to them, essentially offering them another chance to make it right and win me back as a customer. They didn't care enough to reply. They simply don't value their customers that much. I could not recommend their service to a friend, or to anyone, really. I might mention them as a low-cost option for someone with relatively basic needs, but with caveats about their poor customer service.

My daughter bought an internet 'package' from 1 and 1 in October 2008 (for an online retail business). This 'package' included a domain name. However, within a matter of days she decided that the 'package' wasn't apropriate and she arranged with 1and1 to switch to a different 'package' with a different domain name. The 1and1 staff member who dealt with this transfer advised her that payments (present and future) for the original domain name would be transferred to the new domain name.

However, the staff member apparently didn't log this transfer onto my daughter's account, so she has been continually billed for the unused/unwanted/defunct domain name. One would imagine that this would be an easy issue to resolve: not so! Unfortunately 1 and 1 are notoriously difficult to communicate with. They employ staff in an Asian call-centre who have a very poor grasp of the English language, and once they become 'confused' by what is being said to them they simply hang up. Writing to 1and1's London-based HQ results in non-replies.

1and1 have now transferred the alleged debt to a company called Arvato Finance Services Ltd (based in Hull, UK) I spoke to a member of their staff yesterday - I explained that the blame for on-going issue with regard to 'unpaid' bills for the original domain name lie squarely with the 1and1 staff member who obviously failed to log details of the transfer of billing from the first name to the second.

The Arvato debt collector refused to accept this fact. He said 1and1 had not provided them with information about the switch from the original domain name to the current one - so as far as they (Arvato) are concerned, my daughter still has two 'live' domain names - and she has failed to keep up the payments for one of them!

So our dispute is on-going. 1and1 have now stated that they are no longer dealing with 'the case' - they have transferred the entire matter over to Arvato - and unfortunately Arvato are unwilling to examine our evidence. (Actually, they like to portray themselves as a bunch of 'heavies' - they've already threatened to send 'agents' around to my house to confront me over the £25.56p debt!)

My advice to anyone considering doing business with 1and1 Internet Ltd is to keep a record of all dealings with them - phone calls, emails, letters - because at some point in the future you will need to refer to them as 'evidence'!

I had website that was transferred from another hosting service to 1 and 1. Upon the year it was time for the company to renew the web domnain name, which they refused. I contacted the old company, they refused becaused they were not hosting it, and I contacted tucows, who owned it and they refused to register the domain naem to me. I went through a circus between the 3 for several months and I finally requested in writing to cancel the account and services.

I didn't hear anything until I started receiving collection action from nco financial who started harrassing me even when I faxed them a copy of an emails where I cancelled the services.

I then called supervisor "damien" at 1 and 1, who then found my record and claimed that I had altered my request to cancel the services and so forth. Let's just say that I wasn't the happiest person.

I then sent emails to everyone I could think of at 1 and 1, some got bounced back, some did not. Some valid email address includes [protected]@1and1.com, [protected]@1and1.com, [protected]@1and1.com. And I sent one overseases wher they were based out of.

I also filed compalints with the attorney generals office in pa and the better business bureau against not only the practices of 1 and 1, but also their collections and such.

I finally received an email from 1 and 1 indicating the following:
We understand that your your customer id #xxxxxxxxxaccount was passed to nco financial, the collection agency that we use.

We had transferred your domain (Xxxxxxxxx.Org) to another registrar. This domain was transferred from our system and is now currently registered and hosted with the service of your choosing.

However, the hosting service (Business linux hosting) and the second domain in your account (Xxxxxxxxxxx) have remained unchanged in your customer id #xxxxxxxx account. Neither of these services were altered or cancelled through our online cancellation service. If you had gone to http://cancel.1and1.com with your customer id and password, you can cancel any individual services on your account or cancel your service entirely.

Both the business linux hosting and the xxxxxxxxx.Net domain name remain active and billing under your customer id.

Although, we have since read through your complaint and understand that you wish to cancel these services immediately. As such, I have set this customer id #xxxxxxxxx account to cancel with immediate effect.In this, you will not be any further billed or invoiced for either of these services.

As well, we are removing your outstanding balance with nco financial. We are removing your account from collections.In addition. Nco financial will remove you from any list that they have. There will be no more money owed to either 1&1 or nco financial regarding this customer id #xxxxxxxxxaccount.

We apologize for any confusion caused throughout this process.

Thank you.

Joseph quinn
Complaints department
1&1 internet inc.
Http://www.1and1.com

When you have the complaint don't give up and don't give in until you get what you need done. The corporate office is in pa for the us and they are based outside of the us...In the end it was the better business bureau who ended up communciating with the company an who alerted me of the action that 1and 1 took to resolve the complaint by cancling the account and removing any "outstanding balance" that they were attempting to collect after.

Lesson learned, contact the better business bureau regarding any on line business to see if they are credible and if they have any complaints filed with them. You will save yourself alot of harrassments and disruption for doing this.

I have used 4 other domain registration providers with no complaints before came across 1&1 recently. I looked up their price and thought they should be ok just for domain registrations. On their ads they say they give a free e-mail account when you order a domain name. I ordered 2 names but was only able to set up the first one for the first domain name. When I called their tech support I was told that the free e-mail allowance was "contract based". That is, you will get only one e-mail account regardless of how many domain names you order, if they are all ordered at the same time. I asked the tech support if I had ordered the second one seperately would I get another free e-mail account and she said yes.

I went back to their web site and checked the terms and conditions, there is no mention of such "contract based" thing.

I see a law suit coming.

Stay away from these idiots - they won't even get your name right!

An it employee from my company was terminated. He stole and registered our company's website domains under his own name. My company paid for the website with a company credit card. When confronted with returning the website into my company's name - the ex-employee refused.

When 1and1 was requested to turn over the website into our company name - 1and1 refused.

These people are worthless - they would rather side with a two-bit thief rather than investigate and take the appropriate action that was warranted for a medium sized business.

When asked to speak with their owner / ceo - their customer service reps. Refused!

Stay away from these idiots - you have been warned!

This ridiculous company doesn't contact you when there is a problem with billing. Instead, they lock your account and forward it to a disreputable collection agency that fails to identify who they are looking to speak to and frequently makes hang-up calls. When I contacted 1and1 today to try and resolve the billing problem, noting the $18.95 late fee they have added, they told me they cannot process the payment and that I have to call nco financial services. What a bloody joke - nco financial services wants an $8 processing fee for over the phone credit card transactions. I am taking my complaint to the bbb.

I started out with 1&1 around 5 months ago. Recently I found a company offering better rates so I went to cancel my service. I removed my billing information from their site and then called support. They cancelled my service. When the renewal time rolled around (Last week) , lo-and-behold I get charged my normal monthly fee. I thought, "well, maybe it was a mistake. " so I called them and after being told that there would be a refund within 2 business days, they hang up on me. Its now been 6 days and I have yet to receive my apparent refund. This morning I called in and asked to speak to a manager, I was on hold for 10 minutes before someone picked up and asked what my problem was, when I explained the story, the manager said that they do not give refunds and hung up on me.

Stay far far away from 1&1, they steal your money and are horrible with their customer support.

1and1 internet is the worse provider in the u. S. There services is overpriced compared to the other providers listed on google.com, the owner of the company has no control over his employees.

Further more they do not understand the concept of running a business and they are incompetent when it comes to running their billing systems.

There customer service sucks.