123-Reg review: Customer service, lack of support, no reasonable adjustments for disabled users.

We have a domain with 123-reg, we offer support to carers and disabled. We have two email addresses. The account was set up over 10 years ago. Usually access on phone rather than PC. Tried to pay invoice via phone as usual not allowed to. Called C/S told I could pay via phone but account was now closed need to pay via control panel, couldn't due to closure, then another c/s rep told me to use recovery system, but didn't tell me I would need to provide personal Government ID docs, so unable to access those at that time. Objected to supplying so much personal data. Called 123 told that a manual over ride wasn't available, to use the recovery system & that I couldn't complain via phone only via closed acc using control panel.

Recovery system didn't work. Contacted 123 won't help or escalate. Got very distressed explained disabilities asking for adjustments to help support me. Asked for a manager, asked for a complaint to be logged & escalated, these were not available to me. Eventually given an email of [protected]@123-reg, emailed several times no acknowledgement or response, no contact. Wrote to CEO Tim Winslow twice, still no answer.

I do not do social media, I could not find any email addresses.

Please can you forward email addresses for 123?

I am utterly disappointed with the service, lack of help, rudeness on the part of one call handler plus the inconvenience of not being able to use my emails.