360Training.com
Reviews and Complaints

I never received my card for the OSHA 30 course. I called to find out what happened and the guy in Manila, Philippines advised me that I would have to pay $20 for the replacement. I have not been able to get on the job since I don't have my card. I am losing money.

Hi Mr. Salerno,

In behalf of 360Training, I would like to apologize for the inconvenience.

The team takes each and every complaint seriously and would appreciate if I can get more details about your complaint so I can personally look into it.

If you can give me your complete name and your contact number, I would be more than happy to call you back. I would also like to get the details of the issue you had with our course, this will help me narrow down to the bottom of the issue and make things right. I will have our Content Development look into it as well.

I would like to offer a full refund for the inconvenience. You may email me at reden.martinez@360training.com

Looking forward to hearing from you.

Thank you.
Reden Martinez |Manager, Customer Support Group
Reden.Martinez@360training.com

I have also had problems with the real estate pre-license course. The sessions time out, the "correct" answers contradict what is taught in the lessons. The help desk is incompetent and can't help. I wish I had read these reviews before signing up for this course. I've wasted a lot of time! This company should be shut down!

HORRIBLE HORRIBLE - 120 plus hours to do 24 hours. I did all of the assessments and when i get to the end it says completed. Call to get my credits and they said the lessons each have a final of 68 questions and did i do the survey, i said no i skipped (which was an option) they said if I had done it it would've given me the final. They should be shut down. I could've gone to CE classes to do 24 hours and actually been done in 24 hours. Absolutely ridiculous. Not enough time to even tell you the rest of the problems! DO NOT BUY!

360training is the worst company in the world and run by the most evil and unprofessional man in Texas or Pakistan! Ed Sattar! HE IS A LIAR AND A THIEF! The content they sell is pasted together with glue and is incorrect information. I know I worked there for a long time and NO ONE should ever work there! Even if you are desperate, PLEASE WALK AWAY! They are being sued by everyone and OSHA hates them!

Dear Student,

First off, we’d like to apologize for this terrible experience and the frustration you experienced taking our online real estate class. 360training has trained over 300, 000 learners in the last year, and problems like yours represent a small minority of our students and every time there is a problem we take it very seriously, because we know in many cases, your livelihoods depend on it. This is why we have made a significant investment in support, with over 40 staff specifically tasked with fielding and solving customer problems via 24/7 phone and chat support. You may also visit our support web site at http://www.360trainingsupport.com

You are correct in pointing out that the pass rate requirement for this real estate course is 75% based on current accreditation standards and we have revised and republished 93% of our most commonly accessed courseware to meet this new standard (rather than the previous 100%). Unfortunately for you, you have accessed a class which had not yet been revised, but in a search of our records, we cannot identify which class this was.

If you would please get in touch with me directly, Paula Levy, I would be happy to refund the course purchase price. And with this information as to which course is affected, our production team can also change the course settings in short order to reflect the new 75% pass rate requirement.

Again, we apologize for this frustrating situation and hope we can help to fix it for you, and for any others who may encounter this issue. I look forward to hearing from you.

Yours sincerely,

Paula Levy
Director of Customer Experience
360training

I wish I had seen the negative reviews about 360 before I applied to them. When I applied for 360, I had attended the taster class which was basically an introduction to the course and a little a bit about the IT industry. I applied for the job guarantee programme silver package in 2018. The information at the taster class was easy to understand and the teacher we had was quite good. They made a good impression. However, when I started my course and started my first proper module which was installing and configuring windows 10, things were quite different. I did the silver package were you don’t need to have experience in IT to do the course, so nobody in the class knew much about IT, except for the basics. When we got into class we had to understand binary, remember how to input coding into windows powershell, learn how to manipulate the amount of storage on the C, D and E drive such as increase and decrease the volume of each drive. We also had to learn how to perform certain tasks as an administrator on Windows 10 professional such as changing what people could or couldn’t do when using the system, such read only or reading and editing documents. Things like this takes months to learn and grasp properly at university level, we had to do all of this plus more in 4 weeks and then after practice and do exams for another 3 weeks. Each week we learnt something different in class but never had repeat classes so we could learn particular subjects properly and thoroughly. In that period we were given nearly 100 videos plus pages of online practical tests we were recommended to do.

I was working a full time job at the time and so did other people and simply had no time in the day to complete watching that many videos in 3 weeks. It was MAJOR information overload and COMPLETLY UNREALISTIC for beginners who had not IT background.

The taster class I was told to go to actually doesn’t show what the real classes are really like.The way the teachers teach this course, is more at the intermediate level then beginner, so the majority of the people didn’t understand what they were being taught, at least not fully. Not surprisingly a lot of people failed their exams which lead to a higher number of retakes. What made it worse was some of the subjects that came up on the exam, were not covered in the classroom such as VPN virtual private network (VPN), which lead to confusion and increased the likely hood of failing.

The revision classes are not good and did not give students much clarity and wasn’t much help.

After experiencing all this, I just left and didn’t come back. The courses are poorly executed, with teachers not being able to teach as the level the students are at, leading in higher failure rates. There is a lot of information to take in which leads to major information overload and you’re not given enough time to learn things properly. Instead you bombarded with lots of information to learn at the end of the four week course before exams start. The most effective way is to learn through repetition, not through learning one new subject per week and then on to the next one.

The truth is, 360 courses are not for beginners, this is a BIG LIE. In order to be comfortable on the course and pass exams you need to have some IT background.

There were students on this courses that did not know how to use a computer because they thought this was a course for beginners. This type of marketing is misleading, but this is what they were telling us and were marketing their courses as such.

DON’T WAST YOUR TIME OR MONEY ON 360. It’s not what it seems.

I agree with the complaints. Support does occur, but follow up is still bad! Chat help does not appear to be one-on-one. Interface for administrators monitoring multiple employees is poor

Completely agree with bill2101: Bad choice for online training. OSHA 30 hour course is mind-numbingly slow! You are forced to wait...and wait... and wait... for the timer to count down before you can advance to the next screen. Add to that the inconsistency in the study material vs. the quick quizzes and final chapter tests - in trying to validate the answer. they repeatedly cite sections that do not exist! I wonder when the last time they actually had someone proofread/stress test this course! I'm only 11 hours into this course, and wondering what other unpleasant things it has in store for me.

after spending 4 hours working on course i got up from computer. when i came back several hours later i was logged out and none of my progress was saved. called customer support and was told i should log out correctly next time if i want work to be saved. i have taken online courses before and never had that issue. furthermore i can read faster than they can. it is very annoying to have to keep clicking next. i feel that my 63 hour course is going to be taking me a lot longer than that so i will cut my losses and take this course elsewhere. only reason i chose them was because they were cheaper but in the long run not worth it. the $20 i saved will end up costing me to many hours of my life.
in short i do not recommend this company

I agree with the above. I hope someone reads this before they take the courses with 360. I finished my course and they have yet to report my completion to the state. AND NOW my license is about to expire; and no one will return my calls.

worst online training/continuing education hours course website ever. PLEASE SAVE YOURSELF THE TIME, AND USE SOMEONE ELSE.

I would highly suggest NOT using this site. I got through 28 hours of the training and was locked out and could not finish. I contacted the customer service department who said they would get back to me but to not worry that they would unlock the class since I was so close to completion. I didn't receive a reply and inquired about the status a couple of days later and was told my request had been denied and that I'd have to start the class over. I asked for a manager to contact me and was given information, sent an email, and received no reply. I've since contacted the BBB and am awaiting a reply. This situation is ridiculous and as a result I will find any medium possible to disuade people from using their training site.

Just took the OSHA 30 class online. Couldn't take the final for 70 minutes at the end because I didn't have enough hours watching the presentation over and over. Spent 70 min clicking forward back button till it let me take the final. Quite a few technical difficulties with their site. Material is generally poor quality with occasional incorrest quiz answers (just find out what answers they want and go on...). Go somewhere else if you can.