4seating.com
Reviews and Complaints

I recently purchased two leather sofas from 4seating.com about five weeks ago. Unfortunately, one of the sofas had a scratch on it. At first, I didn't pay much attention to it because it wasn't very noticeable. However, after sitting on the sofa for a week, the scratch got deeper and more noticeable. I immediately called 4seating.com to ask for help, but they refused to assist me. They accused me of causing the scratch myself, which was completely untrue. I tried to contact the Guardian warranty company for a week, but I couldn't get through to them. Finally, I was able to reach them online, but they also refused to help me.

I called 4seating.com again and spoke to a manager named Richard. He told me to fix the sofa myself, but I'm 83 years old and I don't know how to do that. Besides, I shouldn't have to fix a brand new sofa. When I asked Richard what I should do, he simply told me to have a nice day and hung up on me. I was shocked and disappointed by the terrible customer service I received from 4seating.com.

I want to warn others about my experience so that they don't have to go through what I did. I wish I had read reviews before making my purchase, as 4seating.com has a bad reputation. I also want to mention that Clara was the person who took my order. She promised to be available whenever I needed her, but once she got my money, she stopped answering my emails and calls. This is the worst customer service I have ever experienced.

In the end, I had to purchase more furniture for my den, and I chose to buy from a reliable company called Raymour and Flanagan. I regret not buying from them in the first place, as their reviews are great and my neighbor who purchased from them said they stand behind their furniture 100%. I hope others will learn from my mistake and read reviews before making a purchase from 4seating.com.

I had a bit of a rough experience with 4seating.com. When my sofa arrived with a hole in the side, I called the company and spoke with Angela. She told me to accept the order and that they would replace the damaged part. I followed her instructions, but two days later when I called back for a status update, I was told that the replacement wouldn't arrive for another 3 months. This was after the original order took 4 months to arrive, so needless to say, I was frustrated. If I had known about the delay, I would have looked elsewhere for my furniture needs.

To make matters worse, it took two follow-up calls to get any information about whether an order for the replacement panel had even been placed. This seems like a basic thing for a company to get right, so I was disappointed that I had to go through so much trouble just to get a straight answer.

When I asked about the length of time it was taking to get the replacement part, I was told that it was because my sofa was a "custom" order. However, I didn't order anything other than the standard options on the site, so I'm not sure what made it custom. Other brands sell the same type of sofa on other websites, so I don't understand why it's taking so long to get a replacement part.

My main issue with 4seating.com is that I wish I had been given all of the information before I ordered or accepted the damaged sofa. When I complained about the lack of information, Angela's response was less than helpful. She told me that I shouldn't have ordered a custom sofa, even though she had just said that the delay would have been the same for any sofa they sell. It was frustrating to get conflicting information and not know what was going on.

Overall, I wouldn't recommend 4seating.com. While their style of sofa may be cheaper than other places, their service left a lot to be desired. I read good reviews before ordering, so maybe I just had an unusual experience, but I wouldn't want anyone else to go through what I did.

I recently had a less than satisfactory experience with 4seating.com. I was in the market for some theater seating and stumbled upon their website. I spoke with a sales representative named Joseph a few times and expressed my concern about finding chairs that were tall enough for me. Joseph assured me that the four recliners I was interested in would be tall enough and even told me that if I ordered all four, I could return them with no restocking fee on the boxes I didn't open.

Excited about my purchase, I eagerly awaited the arrival of my new chairs. When they finally arrived, I opened one box and tried out the chair, only to find that it was too short for me. I immediately contacted Joseph to initiate the return process. Joseph told me he would arrange return shipping on May 11th, but then stopped returning my calls.

After several attempts to contact Joseph, I finally spoke with someone on May 18th who informed me that Joseph had never requested the return. They assured me that they would take care of it and get back to me within two business days. However, I never heard back from them.

I continued to reach out to the company and spoke with a representative named Nissa on May 24th. She also assured me that she would request the return and get back to me within two business days. Once again, I never heard back from them.

At this point, I began to suspect that the company was not willing to honor their return policy. On June 3rd, I spoke with a supervisor named Richard. He informed me that no one had ever requested the return, despite my three previous attempts to do so. Richard then tried to change the terms of the return from what Joseph had originally told me when he sold me the chairs.

I tried once again to initiate the return process, but Richard hung up on me. It was clear that the company was not willing to stand by their promises and I had to resort to working with my credit card company to get the items returned and refunded.

Overall, I would caution anyone considering purchasing from 4seating.com to be wary of their return policy and to make sure that they are willing to stand by their promises before making a purchase.

My husband and I stumbled upon 4seating.com while browsing for new furniture online. He was immediately drawn to their selection of seats and insisted that we get one for our home. I called their customer service line and was connected with a representative named Andrew. I must say, Andrew was very helpful and patient with me. I initially wanted an all-leather set, but he advised me that the set I wanted was not leather. I appreciated his honesty and expertise.

When I finally placed my order, Andrew gave me a $200 discount and even went to his supervisor to get me an additional $100 off. However, I was disappointed to learn that the set I wanted was out of stock. Andrew assured me that it would be in stock soon and that I would receive it by the first of the month. Unfortunately, it's been over a month since I placed my order and I still haven't received it. Although it has shipped, I'm frustrated that it's taking so long to arrive.

To make matters worse, the shipping process has been a nightmare. Instead of using trucks like most companies, 4seating.com decided to use a train to ship my order from California to Georgia. I paid $400 for white glove service, which I assumed included shipping. However, I was surprised to learn that it didn't. I was also not informed that they would be using a company called Echo to ship my order and JB Hunt to deliver it. I thought they would use a more familiar shipping company like FedEx, USPS, UPS, or DHL.

When I received my shipping information, it showed that my order would be delivered on July 3rd. I called 4seating.com to confirm the delivery time, but they told me to contact JB Hunt. When I called JB Hunt, they told me to call back on the 5th because they didn't have my order yet. I called back on the 5th and they still didn't have it. I even contacted Echo, but they didn't have it either. I was frustrated and confused.

When I called 4seating.com to inform them of the situation, I was met with rude customer service. They accused me of not knowing what I was talking about and dismissed my concerns. I was so upset that I told them I would leave a bad review.

Overall, I would not recommend 4seating.com. While their selection of seats is impressive, their customer service and shipping process are terrible. If you're interested in purchasing a seat from them, I suggest doing your research and looking for other options.

This company is not worth your time or money. There are plenty of other furniture retailers out there who actually care about their customers and stand by their products. Let me tell you about my experience with 4seating.com.

Back in June of 2022, my partner and I ordered a leather power sofa from this company with White Glove service. When the install techs arrived, they noticed that one of the power headrests was defective. We immediately contacted the company and sent them the requested information and pictures. We checked back several times over the following weeks, but didn't get any updates. Finally, they asked us for the same information again (which we resent.) Then, they shipped us hinges for some reason. When we contacted the company, they said they would now order the replacement backrest. The next day, they contacted us again asking what needed to be replaced. It was a frustrating experience, to say the least.

Fast forward to November, and we still hadn't received the replacement. We tried to contact the company multiple times to get an update, but didn't get any response. Finally, the replacement arrived unannounced in mid-November. We were relieved, but then the repair company set a date for mid-December. On the scheduled date, after the appointment timeframe, the repair company called us to say that they had to cancel the appointment due to a "medical emergency." They said they would send new details via text message. When we got the text, the appointment was now set for mid-January. We called the repair company to see if they could do it sooner, but they said that was the best they could do. Meanwhile, we received an email from 4Seating saying that the repair company had told them we weren't available for our appointment. After we straightened that out with 4Seating, we received another email offering us $100 to do the swap out ourselves. We told them we wanted the repair company to do it so that it was done correctly and so that they could take away the defective piece. So, we waited some more.

Yesterday, the repair company finally came and made the repair. However, they informed us that they couldn't take the defective part. When we contacted 4Seating, they said it was our responsibility to dispose of it. So, on top of waiting 6 months for a fully functional power sofa, we now have to pay to have the defective backrest disposed of that they originally sent us. White Glove service? More like a white lie!

I would strongly advise you to go anywhere else but this company. You'll be glad you did.

I ordered a recliner couch from 4seating.com on Monday, April 20th after speaking with Zachary from Seatcraft. My wife and I were originally interested in the Europa, but Zachary suggested the Anthem as it is made of top grain leather, while the Europa is made of gel leather. The price difference was not significant, and we appreciated the advice.

Zachary informed me that the item would ship on April 21st to a local mover near me, who would contact me in a day or two to schedule delivery. I decided not to opt for the white glove service, as I am handy with assembling furniture. Zachary assured me that although the couch was heavy, the backrests were not attached and could be carried individually. He suggested that two people should be able to manage carrying the base. Based on his guidance, I chose curbside drop.

However, I would strongly advise against curbside delivery. The couch is incredibly heavy, and if you need to carry it up or down stairs, it is worth paying the $199 for the white glove service. I ended up hiring local movers at the last minute to move it. Additionally, the love seat comes wrapped in lots of cardboard and is placed on a large wooden pallet. The driver did not take the pallet, so I had to break it down into many pieces to ensure it fit inside the trash bins. If I had opted for the white glove service, I would not have had to deal with all of that. So, I highly recommend the white glove service.

Regarding the delivery schedule, Zachary had told me to expect a call from the delivery company, but that never happened. The delivery person arrived on Wednesday, April 22nd, and I was not prepared. I had to sit outside guarding my new couch on the sidewalk while waiting for last-minute hired movers to arrive. It was a long and inconvenient afternoon, and I was not happy about the delivery experience.

As for the couch itself, it is pretty comfortable, and I enjoy it a lot. However, there are some annoying small defects. Firstly, there is a two-inch defect on the seam on the back of the couch where the threads are frayed or missing. Secondly, the leather is sagging where it should sit flush and tight under the center power console (on the fold-out middle table). Lastly, the post that secures the armrest table into the armrest kept popping out, making the table unusable.

The warranty support and customer service are excellent. They answered the phone on the first call and kept in close communication with me by email. For issue 1, they are sending me a new seat back, which will take a few weeks, but I am okay with that. For issues 2 and 3, they provided me with guidance by email on how to fix them myself. The fixes were very simple and quick, and if you can use a screwdriver, you can fix these issues in under 5 minutes.

If buying made in the USA is important to you, then you may be disappointed. Although Seatcraft appears to be a U.S. owned and operated company, it appears that my recliner couch was made in Vietnam (as per the manufacturer label affixed to the bottom of my couch). However, this was not a deal-breaker for me.

Overall, it is a very good product, quite comfortable, and the accessories are very nice. Some shoddy workmanship on the finishing touches is frustrating, but their warranty support and quick response have been very good. The delivery service could have been better, but I realize they outsource that part. If the delivery experience had been better, I would have rated it 5 stars. Overall, this is a great company to do business with, and I would buy furniture from them again.

I bought a sofa from 4seating.com in October of last year, but it turned out to be a complete disaster. The spring on one side was broken, and I had to contact customer service to get a replacement. They sent me another sofa, but it had electrical issues and wouldn't recline down. I was really frustrated and disappointed with the quality of the product, and it seemed like they didn't really care about their customers.

I had to wait for a long time to get replacement parts for the sofa, but even when they arrived, they didn't work properly. I tried to get a refund, but they refused to give me my money back. It was really frustrating and I felt like I had wasted my hard-earned money on a poorly made product.

I would strongly advise against buying anything from 4seating.com. They don't seem to stand behind their products, and their customer service is terrible. You'll spend a lot of time on the phone trying to get your problem resolved, but it probably won't happen.

In conclusion, I regret buying from 4seating.com and I wouldn't recommend them to anyone. Save yourself the headache and find a better furniture store.

I recently bought the Seatcraft Stanza Black Leather 7000 Power Straight Row of 3 and Row of 2 from 4Seating.com. I had a chat with the salesman before making the purchase, and I asked him about the best leather to use since I am allergic to other plastic and vinyl materials. He suggested that I pay more for the LEATHER 7000 as it was all full leather seats. I trusted his advice and went ahead with the purchase.

However, after sitting on the chairs for a while, I started to get an allergic reaction. I was disappointed and frustrated because I had spent a lot of money on these seats. I decided to call their customer support to see if they could help me out.

Their response was not very helpful, to say the least. They told me that the industry standard is to have all touching body parts of leather 7000 and back or other areas vinyl. I was surprised to hear this because I had specifically asked for all leather seats. They also told me that the cup holder and tray design cannot be changed, which was another disappointment for me.

When I asked about returning the seats, they told me that there would be a stocking fee of 30% plus shipping, plus $199 per row, plus pallet and other shipping materials. I was shocked to hear this because it meant that I would lose a lot of money if I decided to return the seats.

Overall, I am not very happy with my experience with 4Seating.com. I feel like I was misled by the salesman, and the customer support was not very helpful. I would not recommend this company to anyone looking for high-quality seats.

I gotta say, my experience with 4seating.com was not a good one. I was expecting my delivery to arrive on time, but boy was I wrong. They made me wait for days and days, and when the delivery never showed up, I was left high and dry. No notification, no apology, nothing. I had to take two days off work just to wait for the delivery, and as a daily paid employee, that really hurt my wallet.

And don't even get me started on their customer care. They were no help at all. All they did was try to justify the situation and tell me that it was normal. But let me tell you, there is nothing normal about making someone wait for days for a delivery that never shows up. And to make matters worse, they were rude and unprofessional about it.

So let me give you a word of warning, folks. If you want to have a happy shopping experience, do not buy from 4seating.com. They will not have your back if something goes wrong. And if you do decide to buy from them, make sure you pay for customer service as well.

After waiting for two weeks for my delivery, which they promised would arrive the same week, I finally had enough and cancelled my order. And now, I'm even considering legal action to compensate for the two days of lost pay that they caused me.

So beware, my friends. 4seating.com is not worth the hassle.

I have to say, I was pretty disappointed with my experience with 4seating.com. I ordered one of their 24 hour products, thinking I would get it in no time. But boy was I wrong! It's been over a month and I still haven't received my order. Apparently, it's still sitting in some warehouse somewhere.

When I called customer care, they were no help at all. They just kept blaming the shipping company and said there was nothing they could do. I even took time off work to wait for the delivery, but it never showed up. And they didn't even bother to call and reschedule!

To make matters worse, when I tried to return the order, they hit me with all these ridiculous shipping and restocking fees. I mean, come on! I took a screenshot of their delivery page and called my credit card company to dispute the charges.

Overall, I would not recommend 4seating.com. Their customer service is terrible and they don't seem to care about retaining customers. If you're looking for a reliable online furniture store, I suggest you look elsewhere.

After conducting extensive research on various websites, I must say that my personal experience with 4seating.com has been quite disappointing. The company seems to be lacking in all aspects, and I have found that the reviews and complaints of other customers only reinforce my own sentiments.

One of the most significant issues I have encountered with this company is that their products are often shipped with defects. This has been a frustrating experience for me, as I have had to deal with the hassle of receiving a replacement part, which can take up to six months or more. Additionally, I have found that emails are not always responded to promptly, which only adds to the frustration.

Another issue I have encountered with 4seating.com is that their representatives do not always speak for the company, and their words are not always honored by the company itself. This has been a source of confusion and frustration for me, as I have had to deal with conflicting information and unclear communication.

If one has paid extra for white glove delivery to have the item brought in and assembled, that courtesy will not be extended to the replacement part. This company will send a video so one can do it themselves. This has been a significant inconvenience for me, as I have had to deal with the burden of assembling the replacement part myself, which is not something I expected when I paid for white glove delivery.

Quality control is another area where this company seems to be lacking. I have found that the disposal of the defective part is left to the customer's expense, which is not something I expected when I purchased the product. Additionally, while the company claims to stand behind their products, I have found that this only seems to happen when customers are throwing things at them and they are avoiding being hit.

Overall, I have not found one redeeming quality in this company. While I understand that mistakes can happen, I have found that 4seating.com seems to place most of the burdens on the customer after sending a defective item to begin with. As a result, I cannot recommend this company to others and would advise potential customers to look elsewhere for their seating needs.

I gotta say, I was pretty disappointed with my experience with 4seating.com. I mean, I only gave them one star because they didn't refund my money. I placed an order with them way back in January 2021 for two rows of four black leather seats from Seat Craft. They told me I'd get them in April, but the ones I really wanted wouldn't arrive until June. So I settled for the Seat Craft ones, thinking I'd get them by April. But April came and went, and nothing. I called them up and they said they'd be shipping on May 28th. But guess what? Nothing. No tracking info, no phone call, nothing. So I called them up again and they said it'd be the end of June because they were having problems with customers at Long Beach, CA. I mean, what does that even mean? And to top it off, when I asked why they'd be coming from Long Beach when the website said they were made in La Habra, California, they told me they don't make them there anymore. Now they're made in Indonesia! Can you believe it?

Anyway, I was pretty fed up with 4seating.com at this point, so I decided to call another company. And you know what? I got the same look that I wanted, with excellent quality, swivel trays on each seat, and LED lighting on the upholstery and underneath. And get this: I got them in just five days! I saved $3000, too. So thanks for wasting my time for five months with no communication unless I called to confirm the false shipping dates I was given. I don't know if I would have ever gotten those seats if I hadn't called.

I gotta say, I wouldn't recommend 4seating.com to anyone. I ordered some seats worth a whopping 5800+ bucks with white glove delivery on January 8th, and they told me it was shipped the same day. But guess what? It's been almost a month and I haven't heard a peep from their delivery company about when I can expect my seats to arrive.

Their customer service company is a joke - they don't take any responsibility for the delay and just keep telling me that the delivery company will contact me. And to top it off, their sales guy (Zack) seems to have disappeared into thin air. I feel like I've been cheated by these guys and their delivery partners (roadRunners, JB Hunt). They act like they have no accountability and it's like they're just passing the buck to their delivery partners (who I have no way of contacting).

Today, I finally heard back from them and they told me that part of my shipment got lost in transit. Can you believe it? And they don't even seem to care about the delay - they just blame it on the pandemic and act like it's not their problem.

If this was any other professional company, they would have taken responsibility and made sure my items were delivered on time and as promised. They might have even compensated me for the delays. But not these guys.

Honestly, I regret going to 4seating.com for my purchase. I've asked them to refund me for the items lost in transit and deliver the remaining seats, but I haven't heard anything back yet. I'll update this review if I hear anything from them.

We recently purchased a loveseat from 4seating.com in 2021 for a whopping $3200. However, when we received the product, we were disappointed to find out that the motor didn't lift the legs as it was supposed to. We immediately contacted customer service and spoke to a lady who was kind enough to give us a refund for the couch.

Despite our initial experience, we decided to give the company another chance in 2023 and purchased a different brand of loveseat for the same price. Unfortunately, our second experience was even worse than the first. The middle piece of the loveseat was broken and didn't fit properly, and the paperwork was not attached to the bottom of the feet rests on either care which made us suspect that it was a used couch. To make matters worse, one of the feet rests was bent and the other seat squeaked when we lifted the rest.

When we contacted customer service again, the Manager of customer service told us "basically tough luck." We were extremely disappointed with their response, so we decided to escalate the issue and contacted the owner. Although he did call us back, we missed his call due to being busy.

The company did send us a middle piece to replace part of the broken couch, but they never fixed the other two seats. We were extremely frustrated with the whole experience and felt like we had just purchased a used couch at full market value from criminals.

Overall, this has been the most horrible purchasing experience of the last 10 years. We would NEVER recommend these couches to anyone who can afford them. It's better to save yourself the headache and go to a more reputable furniture company.

I gotta say, I'm not impressed with 4seating.com. I had a Seatcraft purchase from them and one of the cup holders stopped working. I called them up and followed their troubleshooting "help", but now I have two cupholders that are completely worthless. It's a real bummer, especially since I spent a lot of money on this order.

To make matters worse, the second cup holder I discovered was defective from the moment I received it. It's enclosed with a cheap fabric that slides around when you remove it, and now I can't get the cup holder back in with the fabric where it's supposed to be. The cup holder that stopped working is enclosed with a stationary plastic wrap that doesn't move. When I called customer service, they basically told me tough luck - I'm out of warranty and I didn't purchase the extended warranty. That's not exactly what I wanted to hear.

I'm really disappointed in this company. They sent me a $2,500 order with defective products, and when I called them on it, they basically said "too bad". They suggested that I buy new cup holders, but I don't want to spend even more money on something that should have worked in the first place. Plus, why did my order come with old and new parts if they supposedly upgraded their manufacturing process?

I wouldn't recommend 4seating.com to anyone. It's just not worth the hassle. They won't stand behind their products or use high-quality manufacturing and parts. It's a shame, really. I hope this review helps someone else avoid the same frustration that I experienced.

Owner contact information:
Mr. Oscar Galvez
Cellphone: [protected]

Ordered a very nice leather sofa with all the bells and whistles on March 8th, shipping time was 6 weeks but I figured worth the wait. I called to confirm shipping on the estimated ship date, 4/19 and was told the ship date had been changed to June 11th, what?! They couldn't answer why and had never bothered to update me on the delay. Even though their website said ship time on the sofa was 6 to 7 weeks that was just not true, it's going to be 13 weeks.
Update.
4seating contacted me about this review and offered a credit if I would change it to a positive, I emailed them back to clarify credit/partial refund, that was 3 days ago and I have not received a reply. I know 4seating has many good reviews but that just hasn't been my experience, it brings to question if they're offering incentives for all the positive reviews.
Buyer beware - they are also affiliated with Theatreseat and Stargate Cinema... same parent company and service.
UDATE:
Delayed AGAIN. Never called to let me know, found out when I called to confirm.

Once you place the order you may forget about a good attitude. They really don't help when the issue occurs and you literally stay alone with no assistance. I personally didn't receive my order on time, but they didn't care, didn't offer anything to resolve this problem and were mean to me on the phone. I felt so terrible when talking to them. The tone of her voice brought me to tears, I'm not used to such a rude behavior.
So my complaint is not about issues upon ordering. I am unhappy with your rude service. Please, listen to recordings and find my conversation with Karen (I hope I'm not mistaken), September 29th, in the evening.

www.4seating.com is the worst site to buy from, I do not recommend them to anyone. I still haven't received my order and I can't even cancel it. People working for 4seating are just a bunch of liars and scammers, they are rude and unprofessional.
Delivery was taking too long so I called them to find out what was going on and they said that my order was shipped. Next time when I called I spoke with a different person who said that order was not yet shipped. I asked them to cancel it, they asked me to wait and disconnected. I called again and someone else picked up the phone and third person claimed that order was not shipped and that's why there was no way to cancel it! But like 5 minutes ago they claimed that it wasn't shipped!
These people are the worst, I want my money back and I'm already sick of this! Please, I need help!

I bought home theatre from the website www.4seating.com. I placed the order before The St. Valentine’s day and they promised to add the small present. I waited for the theatre and it took 2 month to receive the order. It was terrible, because I wasted a lot of time to get news or any replies from the seller. I don’t advise other people with these slow guys.

We purchased home theatre seats from the website www.4seating.com. We placed the order two weeks before our wedding anniversary. Everything was ok, because we have received the papers and documents, but the seller hasn’t delivered them till the deadline. All our emails about the order and requests to help us were simply ignored. They didn’t care about your problems and didn’t want to provide any help or support.