JDG Financial Services / JD Group
Reviews and Complaints

My cellphone number has been replicated across numerous JD Group clients. What this means is that I receive all sorts of calls and messages from Incredible Connection, Rochester, Hifi Corp etc. where the caller is asking to speak to someone I don't know, or when it's a message, it's addressed to a stranger. I have had my number since 1999.

I have no account with any of the entities in question and as such, have no credit facilities either.

I worked for JD Group very briefly back in about 2006 and I've purchased a handful of items over the years.

The issue, as I've mentioned above, is that I am being contacted by multiple different branches and companies in the JD Group for multiple people that I do not know.

Good day, 28/09/2023 - I purchased an Apple Watch Series 3 online for amount R4,184.10 with the Incredible Connection Revolving Card - Order number: [protected] 29/09/2023 at 10:39 complain ref number [protected] - instead they chose to reimburse and have no proof of this only received a resolved SMS.

Mpho (Incredible Connection Clearwater) called to tell me that unfortunately the item purchased is not available last one was purchased the previous week Tuesday and unfortunately they will have to reimburse me back my money. He said Apple no longer manufactures this item. I asked him then why was the online sale or website not update he said there was a system issue due to inverter blowing up. I told him I am not accepting this reason at all. is there perhaps no alternative that can be replaced for this error He then said how sympathetic he is towards me but unfortunately there is nothing that can be done.

I did an online layby at Russells in Dec 2022 and made my final payment on the 3rd of May 2023. I never had to send a POP and my payments always reflected on their side. I made my final payment, and heard nothing from them. Contacted their customer support and was constantly asked to send a POP, which I did. On the 16th of May, I requested a refund and was told that they still haven't received my final payment of R3000 and will only refund R9694. I sent the POP again, this time, directly from my banking app. On the 19th, they asked me to confirm whether I still required a refund and I confirmed that I did. It was only on the 31st that they informed me that they have allocated my funds and again asked me if I wanted a refund. They called me on they same day and again, I confirmed that I wanted a refund. On the 8th of June I received a notification about a scheduled delivery. I sent them an email and at this point they stopped responding to my emails. I called them and the guy I spoke to confirmed that I will be receiving my refund. I sent them a WhatsApp still on the same day and the consultant told me that the guy I was communicating with on email said that he is still trying to cancel my order. She promised that a refund request would be sent to their finance team. On the 10th, today, I received a call from a delivery guy wanting to confirm whether I am home.

Upset doesn't even begin to describe what I'm feeling.

I bought a couch at Rochester in January 2023 now the couch stitches are coming off and the cushion lost their shape too I logged a repair since February even now there s help I went to the store they gave me wats app no for their repairs I sent a message and the picture but there's no reply I bought it in Rochester mall of the north
It was bought by my wife
Boniswa sibanda
[protected]
Caiphus lefophane
[protected]
[protected]/61

Hi

I bought a headboard cash at Sleepmasters on the 19 December 2022, a credit inquiry was ran without my concern and this is affecting my score. They asked for my delivery address and signature only to run a credit check. This is against consumer rights and I’m irritated because all i did was but my items cash and waited for delivery. I meed JD group to remove this inquiry because i did not give concern of a credit check.

I have submitted my request to cancel my online layby on the 6/03/2023, however I did not receive my refund, how is it so difficult to get my own money back, very slow and unsuccessful service, every time I call for an update, they tell me that they have put it through the accounts department and I must wait 4 14days, however, they don't give me any feedback as to whether my request is being processed or maybe they require any further information.

I'm very disappointed in the service I received in regards with my online purchase, it seems like it's not safe to do an online layby!

In August 2022 my TV screen went blank, I contacted the store and they eventually sent out a technician after about a week. He fixed the TV saying the back light / LED had blown. On the 5th of December 2022, I've had the same experience, the store was too laid back so I logged a call, TV was fixed and returned, same issue today. I want my money back.

Complaint reported to JDG who the stove was bought from:

I am assisting Mrs Basson as she is getting the run around from JDG / Defy.

The stove is giving issues since the day it was delivered. It is clear that this is a factory fault and to keep on sending incompetent technicians out is not solving the problem. The guy that came out on Thursday, 17/3, job card no: 1597027 did not even have tools with him to do any tests. He just assumes that the thermostat is the issue because Mrs Basson told him she tested the oven temperature with a small oven thermometer, and the temperature is wrong. Absolutely unacceptable and pathetic from a Defy technician!?

I believe you now ordered a thermostat which is unacceptable for a stove that is less than 5 months old. The stove is still under warranty, and I would like your commitment per return mail that you will replace the oven with a new oven. If you do not replace the oven I will contact your CEO, Peter Griffiths, Defy, Hello Peter as well as the Consumer Protection Council.

The CPA clearly states that the customer’s rights are:

the right to equality in the consumer market; privacy; choice; disclosure and information; fair and responsible marketing; fair and honest dealing; fair, just and reasonable terms and conditions; and fair value, good quality and safety.

In terms of treating customers fairly (TCF) the JDG service is not close to acceptable.

Awaiting your confirmation of when the oven will be replaced by close of business, 22/3.

Response received:

As discussed over the phone, kindly note that I have just contacted Defy and they have advised that the technician has ordered the parts which is the thermostat and the C-capsule for the unit. Please note that in order for us to replace the unit we have to receive a credit authorization from the supplier.

It is now over a week again from last communication received and I tried to call Defy head office on Friday and am still waiting for a call from the manager.

We would like the oven to be replaced and all cost associated with the replacement to be carried by JDG or Defy as the stove is still under warranty and it would have been the 3rd time in 5 months that a technician had to come out.

I have complaint to you so many times.

You have been debuting my account in correctly for 3 months. You debited 2484 instead of R784! I want my money refunded. You said my account is in arrears for 2 month but yet you received a payment from me every month! How the hell and I in arrears, my credit score has gone down because you said I'm 1 month in arrears which is not true! You failed to fix my credit score information!

I want my money refunded!

To whom it may concern,

I purchased a laptop online on the 31st of January 2022. The unit ordered was not available and I was provided with the nearest available unit of which I am grateful.

It has been 2 weeks since I registered the laptop for warranty and as the invoice of purchase does not correspond with the unit received, due to above mentioned incident, I am receiving no answers to my warranty.

Matebogo from customer services refuses to pick up the phone and call me and keeps requesting that I send the invoice of purchase. I have sent that invoice when registering for warranty and as above mentioned, the unit received and invoice do not display the same information.

I have on numerous occasions sent the information of the unit received but for some reason no one can rectify this situation or even call me to discuss this matter.

I left numerous messages with Matebogo and the call center for her or the manager to kindly contact me over the phone but I am being outright ignored in that regard. Not even the manager is willing to take charge despite my calm, respectful and understanding demeanor with him over the phone yesterday.

I must have spent R 100 airtime thus far and am still spending nearly R 2000 at the Somerset west branch on upgrading the laptop as to not void the warranty which I do not even have.

I am shocked with this service and have spent thousands of rands already and continue to spend more thousands with incredible connection but still receive terrible service and a costly, unpleasant experience leaving me regretful of using incredible connection.

Please can someone who is willing to assist call me on [protected].

I applied for a layby at Russells on the 26th Dec 2021, i received a confirmation email with the banking details, i then made a payment of R1500 and forwarded proof to the email address as stated on the confirmation email. I have not received anything confirming payment or layby number, i contacted them and they said they will call me back as they have escalated to their online team, i wrote on their complaints board and still no call or email from them, now all i want is for them to give me my money back i will go buy a bed at a different furniture store.

26/12/2021
[protected]
Refund/Acknowledge that they received the money and provide me with a layby number and necessary steps from here

I bought a 55 inch LED Sansui TV at B444 Russell's Attridgeville last year 26 November 2021. It has suddenly stopped showing pictures. There's sound but the pictures are dimmed. We contacted Russell's for assistance about this since it has a 2 year warranty but none of them where willing to tell us when they going to help fix the Television.

30/10/2021

[protected]

- 30 October went to pay my balance that was been owed to the the tv that i had lay bye
they took my payment and after me making a full payment they told about the tv license that i paid when i lay bye the tv 28/11/2020 they told me I'm not going to receive my tv and on top of that it was not available. The manage from Russell's in in Protea gardens mall was so rude as well as the cashier that took a payment and manger while she was speaking to me that she was been calling her friends while i was speaking to him when i requested for a refund they told me to send a proof of payment while they deducted on my account. Honestly and truly speaking i am not happy with the services that i am receiving from the yours and i would to have a new tv that come with a courtesy bad service that i received from terrible experience at that store
-application reference [protected]

I bought a lennox cnr couch cash on 25/06/2021 on 13/08/2021 they took it for repair on 27/08/2021 was delivered back and before 25/09/2021 it was broken again where it was repaired and on 01/2021 it went again for repair, till to date i dont recieve how far is my couch and i bought it cash, am disappointed in your service, i am now sitting down as if i didn't buy a couch, please bring it back i will fix it my self or give me my money back, when i call they are taking me from pillar to
post, I WANT MY MONEY BACK, YOUR SERVICE IS POOR.Reference is RO-ROCH-[protected]-5189

I bought a TV and washing machine last year at Russells Alex plaza and I was happy with them,

June this year the TV had two black line on the screen, I then went to the branch to report the issue and a guy Gcina assisted me.

I was told that I need to bring the to branch so that they get someone to fix it,

I did that and a few days later someone came to fix it, but he couldn't fix it because the TV had cockroaches inside.

I was then referred to Samsung in Rivonia when got there the guy who assessing the TV saw that there was crack at the bottom of the TV.

The guy from Samsung told he can't assist me because of the crack and also the warranty falls off as well.

They recommended that I get a new TV, as it is still new and under warranty.

I went back to the branch and no one assisted me except for the guy named (Gcina), the branch manager just didn't know what to do or say.

The issue I have now is I am still paying for TV every month and the TV is broken.

I called the customer care to lodge my complaint several times but no one got back to me with any feedback and it's been almost two months now.

The service I am getting from Russells is horrible to be honest.

Thanks.

A warranty claim had been submitted for the repairs on a Grafton Everest lounge suite in 2019.

The unit was repaired and sent back to me in an extremely poor condition.

I refused to accept the unit and sent it back to the warehouse.

I received a call from a representative at JD group and Grafton Everest assuring me that unit will be fixed to my satisfaction.

The unit was received and it was still not to my standard and a Grafton Everest standard but the representive from Grafton Everest "Pregga" assurred me that should I experience any further issues they will gladly collect and attend to the areas on concern.

Prior to this ordeal it had been a good few weeks with the to and fro on this querie therefore I decided to accept the unit on the pretense that should anything go wrong the service provider will accept liabillity and attend to my concerns.

in 2020 the lounge suit began to show signs of poor workmanship in the areas that were initally my concerns. Due to the pandemic and lockdowns I could not do much but as soon as I had the chance I contacted JD Group call centre late 2020 and was told to go to my branch with the complaint as it is to do with a warranty claim

I eventually got to the branch January 2021 and was informed that they cannot assist as the unit is out of warranty. I explained to the manager at Fleet Street Bradlows the above regarding poor workmanship on a warranty claim therfore the complaint.

After calls to the call centre and visits to the branch eventually the unit was collected.

A few weeks had gone by and my wife received a call from the warehouse that they cannot repair the unit as the material is not longer available and the unit will be delivered back to our home.

The unit was then delivered to our home and refuse to accept it as its not my fault the material is not available and the workmanship was done poorly.

I contacted the call centre again and was asked to deal with the area manager in East London "Donee" on the 18 February 2021 I emailed Donee, Prior to the we were dealing telephonically.

My mail as per below:

Please see the mail attached of the warranty claim that was submitted initially

The problem we are experiencing now is the poor workmanship done on these units,

I refuse to accept the 2 seater back on Monday in the condition I sent it, it was not possible to have these units sent in last year due to the lock down.

My concern is after the units had been repaired the condition of the workmanship was extremely poor as pointed out in the attachments, The rectifications as per my concerns we done quiet speedily
And it begs me concerns that this was done as a quick fix to get the unit of the warehouses hands and the evidence of this is now the condition and the deterioration of the repair work.

I trust that you are able to assist us and anticipate your response

Email end.

Since then I been liasing with Donee on this matter. I been assured that the matter will be attended to with no joy at the end of the day.
Donee provided me with her whatsapp number where I been messaging her on and with no avail the response was extremely bleak.

Donee tried to source another unit of the same make and style but there was not stock of this unit. The other suggestion was that we recover the complete unit with a different material of which I was glad to accept but to date had received no response in this regard.

I have been following up on a regular basis and made many calls and on the days I do get a response I am told "we are waiting for the managers to make a call"

I dont understand what call there is to make when alternatives solutions have been suggested but then the progress and finilising these suggestions are never actioned.

I have been handlinf this matter with patience due to the assurance received from Donee the area manager in East London but I am been incovenience without this unit for 4month and counting.

This is the complaint ticket that Donee is dealing with BR-GE-[protected]-201 Mrs R Singh / Complaint

Mail sent on the 26 February 2021 in response the the unit been delivered without been repaired:

Good day Donee

It is with extreme concern and disappointment that I send this mail.

My wife had received a called this afternoon from JDG warehouse confirming if someone was at home as they needed to dropped of our lounge suit.

A few minutes later someone arrives at our place with the lounge suit.

As far I know and as per our telecom on Wednesday 24/02 you were waiting feedback from your head office as they were in talks with Grafton Everest regarding this complaint.

I find it totally unacceptable that this unit could be delivered without any proper action taken in rectifying this problem and to add to it the delivery note says "un repaired"

As mentioned on many occasions "I will not accept this unit un - repaired due to the fact that this is defective workmanship"

Until now I have been directed to and fro without any solid feedback and request that this matter be solved asap as I have lost patience and confidence in JDG and Grafton Everest.

Please contact me in regards to this as I forwarded you supporting information regarding the previous repair on this unit.

Regards

Email End.

Whatsapp messages sent to Donee:

2021/03/23, 16:03 - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
2021/03/23, 16:03 - Vishal:
2021/03/23, 16:03 - Vishal:
2021/03/23, 16:03 - Vishal:
2021/03/23, 16:03 - Vishal:
2021/03/23, 16:03 - Vishal:
2021/03/23, 16:03 - Vishal:
2021/03/23, 16:04 - Vishal: Good day Donee

Please see photos of the lounge suite.

I pointed out the flaws from the previous repair as well on this unit which I didnt complain about.

Regards
Vishal
2021/03/25, 09:42 - Donee Bradlows Manager: Morning Sir
this is a message that my furn exec send to Grafton last night, will update when I recieve a reply
Hi Sue,

Please see the below complaint on the Sabre LS

Please can you assist urgently as we need a way forward.
2021/03/25, 10:02 - Vishal: Good morning Donee

Thank you for the update
2021/03/25, 10:09 - Donee Bradlows Manager: 👍🏼
2021/04/01, 10:11 - Vishal: Good morning Donee

I trust you are well

Just doing a follow up to check if you recieved and further feedback regarding my complaint

Thanks
2021/04/06, 13:33 - Vishal: Hi Donee

Kindly advise if you recieved any feedback

Regards
2021/04/06, 13:53 - Donee Bradlows Manager: Hi, everything was closed during Easter, I will do follow up tomorrow as Im still in hospital today
2021/04/06, 13:58 - Vishal: Hi Donee

I hope you get well soon

Thank you
2021/04/06, 15:41 - Donee Bradlows Manager: 🙏🏼
2021/04/06, 15:41 - Donee Bradlows Manager: I should be back on Monday, doctor does not want me to stand and walk,
2021/04/06, 15:43 - Vishal: Not a problem

Take it easy

🙏
2021/04/06, 15:43 - Donee Bradlows Manager: 🙏🏼
2021/04/10, 12:52 - Donee Bradlows Manager: Hi Sir
Just an update that I am still working on your complaint
2021/04/10, 12:52 - Donee Bradlows Manager: I have been booked off for past couple of weeks, but will be returning on the 15th April
2021/04/10, 12:53 - Donee Bradlows Manager: I am still communicating with Grafton and as soon as I can give you a definite answer, I will do so
2021/04/10, 13:25 - Vishal: Good day Donee

Thank you for the update

I trust you are getting well and recovering speedily

I really want closure on this complaint as it's been extremely long now that my lounge suite is at the warehouse without any progress.

Thank you for your assistance
2021/04/10, 13:40 - Donee Bradlows Manager: 🙏🏼
2021/04/16, 17:18 - Vishal: Hi Donee

Sorry for messaging you this late been quiet busy this and was meaning to message you in the week

Do you have an update on my complaint, a few months have gone by and I really want this sorted

I will wait to hear from you soon

Have a lovely weekend

Regards
Vishal
🙏
2021/04/16, 17:31 - Donee Bradlows Manager: Hi Sir
I will find out on Monday, I have been in hospital for a couple of weeks, only returning Monday
2021/04/20, 07:50 - Vishal: Good morning Donee

I hope you are well

Are you back at work?
2021/04/20, 07:52 - Donee Bradlows Manager: Morning Sir, I started yesterday, I will do some follow-up on your complaint today
2021/04/20, 08:17 - Vishal: Thank you
2021/04/23, 14:44 - Vishal: Hi Donee

I trust you are well

Just checking if you have any feedback for me

Regards
2021/04/23, 14:48 - Donee Bradlows Manager: Hi Sir
I sent the email to them on Tuesday, but I am expecting a reply on Wednesday as my Furn exec who has been assisting me with this will be back then
2021/04/23, 14:49 - Vishal: Ok no problem

Thank you for your assistance

Have a lovely weekend 🙏
2021/05/04, 07:45 - Vishal: Good morning Done

I trust you are well

Kindly advise the status and feedback on this complaint

It's been a few months now and I haven't received any concrete feedback

I'm really been inconvenienced and without my lounge suite for a long time now

I anticipate your urgent response

Regards
Mrs Singh
2021/05/04, 09:16 - Donee Bradlows Manager: hi Mr Singh, I sent a email yesterday, and will request feedback and come back to you
2021/05/04, 09:25 - Vishal: Thank you
2021/05/05, 21:27 - Vishal: Hi Donee

Do you have any feedback for me

I understand you are waiting for feedback from your superiors but can you please put pressure on them

I need to know how they going to sort this out because it seems as if they are not interested and just keep saying they will get back to me for the sake of it

Regards
Mr Singh
2021/05/06, 16:04 - Vishal: Good afternoon Donee

Please advise as per my message above

Regards
2021/05/06, 17:05 - Donee Bradlows Manager: Hi Mr Singh, I sent the email and requested feedback again today. I also involved my superior in order to assist me to get a reply as soon as possible. The moment I get a response I will communicate it with you 🙏🏼
2021/05/06, 17:39 - Vishal: Thank you
2021/05/17, 13:18 - Vishal: Hi Donee

Did you receive any response yet.

Regards
2021/05/17, 13:25 - Donee Bradlows Manager: Not yet ma. I am having systems issues 😭
2021/05/17, 13:34 - Vishal: You deleted this message
2021/05/17, 13:34 - Vishal: You deleted this message
2021/05/17, 13:36 - Vishal: Can you please copy me on all correspondence to your managers going forward.

I need to know where I stand and what is the way forward its seems as if this is falling on dead ears whilst I'm inconvenienced and left without a for the past few months
2021/05/20, 07:31 - Vishal: Good morning Donee

I trust you are well

Please advise if you have any feedback

Regards
2021/05/20, 08:59 - Donee Bradlows Manager: Morning Mr Singh
Are you available to see me todau
2021/05/20, 09:02 - Vishal: Hi Donee

I can try and meet with you today

Kindly confirm what time

Regards
2021/05/20, 09:05 - Donee Bradlows Manager: Anytime before 4pm
2021/05/20, 09:05 - Donee Bradlows Manager: Or even tomorrow I will be at Bradlows Fleet
2021/05/20, 09:05 - Donee Bradlows Manager: Next week unfortunately I am in hearings again rhe entire week in Mtata🤦🏼‍♀
2021/05/20, 09:07 - Vishal: Which store are you at today?
2021/05/20, 09:08 - Donee Bradlows Manager: The one on the corner of Fleet and Buffalo
2021/05/20, 09:08 - Vishal: Can I come in anytime during the course of today?
2021/05/20, 09:08 - Donee Bradlows Manager: Before 4pm
2021/05/20, 09:10 - Vishal: Thanks
2021/05/20, 09:14 - Donee Bradlows Manager: see you later
2021/05/24, 08:05 - Vishal: Good morning Donee

I trust you are well

Kindly confirm if you were successful locating another 2 seater from one of your other branches

Regards
Vishal
2021/05/24, 08:11 - Donee Bradlows Manager: Good morning Sir. Mtata does not have. I am still waiting on responses from Kokstad an Pe
2021/05/24, 08:14 - Vishal: Ok

Thank you
2021/05/26, 13:59 - Vishal: Good day Donee

Kindly advise if you have any feedback regarding the unit you are trying to source from your other branches

Thanks
2021/06/02, 07:42 - Vishal: Good morning Donee

Do you have any feedback for me

It seems you were not successful in sourcing another 2 seater

Can we please action your other options

Please give me feedback urgently

Regards
Vishal
2021/06/02, 08:02 - Donee Bradlows Manager: 👋🏼
2021/06/02, 08:02 - Donee Bradlows Manager: Morning will contact you later today
2021/06/02, 08:07 - Vishal: Thank you
2021/06/03, 16:18 - Vishal: Hi Donee

I waited for your call yesterday

Please let me know the way forward

Regards
Vishal
2021/06/03, 17:08 - Donee Bradlows Manager: 👍🏼hi Sir
I requested the price to have the entire suite recovered. Still waiting from the sales dept at Grafton
2021/06/03, 17:17 - Vishal: Ok thanks

Please put pressure on them

Regards
Vishal
2021/06/08, 07:57 - Vishal: Morning Donee

I trust you are well

Please give me an update on my complaint

Time is going by and it's almost 4months without my lounge suit

I would really appreciate if you could put pressure on the decision makers because we are really been inconvenienced

Regards
Vishal
2021/06/10, 07:15 - Vishal: Hi Donee

Can plase provide an update on my request above

Regards
Vishal
2021/06/14, 12:29 - Vishal: HI Donee

I trust you are well

Can you please provide me with an update as per our discussion previously

Thanks
Vishal
2021/06/17, 08:18 - Vishal: Morning Donee

Can you please provide me with an update as previously discussed urgently

Regards
Vishal
2021/06/18, 07:48 - Vishal: Morning Donee

Please provide me with an update on my complaint

Regards
Vishal
2021/06/21, 07:05 - Vishal: Good morning Donee

Can you please contact me urgently or give me feedback on my complaint

Regards
Mr Singh
2021/06/24, 08:13 - Vishal: Hi Donee

I see all off my messages that I have sent is been ignored.

You assured me that you would be the person to assist me but I am beginning to think otherwise.

I don't see what the problem and delay is when you were first looking for the same unit at another store to do a swap and which didnt materialize due to there been no stock and thereafter your suggestion was we recover the lounge suit of which you were to get back to me.
2021/06/24, 08:16 - Vishal: This is absolutely not acceptable and I think I have been handling this matter passively and patiently as per your assurance that it would get sorted but the fact that you fail to update me or give me feedback on my messages leaves me no other options but to exercise my consumer rights.

I have been in touch with representatives at your company and I was informed that you have the authority to resolve this complaint, So again why am I been pushed from pillar to post and got to keep on following up on progress with no answers?

Whatsapp Messages End

I would really appreciate if this matter can been attended to with urgency and this matter closed. I have been a long stand customer of the JDG group for years and least expected such treatment.

Regards
Mr V Singh

Morning Sameer

Please see below matter. I was called on Friday that they are on their way to the warehouse to pick up my bedroom suite. Round about 15h30 the sales lady called me and advise that all the suites are scratched that they can't give me one. More excuses if you ask me. They knew that there was no suite available but kept me waiting.

Now I must wait 7 to 14 working days for my refund that I think is ridiculous. The branch can swipe and promises are made. I did not stuff up, so why do I have to wait two weeks for my own money to be paid back.

Kind regards

Wendy Wilson

Sent from Mail for Windows 10

From: Sameer Fakir
Sent: Thursday, 08 April 2021 16:21
To: Marius du Toit
Cc: [protected]@GMAIL.COM
Subject: ESCALATION: DELIVERY COMPLAIN : REF 5527401/[protected]

Good day Marius

I do apologize for what has transpired in regards to this matter.
Please note that I have escalated the matter through to senior management within the delivery department and explained in detail what has transpired and as to what you require in terms of service.

I have requested that they contact you urgently to confirm the re-delivery.

Thank You
Kind Regards
Sameer Fakir
Customer Information Centre Team Lead
JD Group
Marlboro House
6 Eastern Service Road, Eastgate, Sandton, 2090
email: [protected]@jdg.co.za
Fax to e-mail: [protected]
www.jdg.co.za

From: Marius du Toit
Sent: Thursday, 08 April 2021 14:06
To: Sameer Fakir
Cc: [protected]@GMAIL.COM
Subject: DELIVERY COMPLAIN : REF 5527401

Good day

Please assist in this customer complain

We purchased a item from your Russel branch in Boksburg, account ref : 5527401 - WP WILSON [protected] / [protected]

Arrangement were made for delivery on the 7th of April 2021, when they arrived all the items were damaged and my wife send it back, she then called the branch and they first told her its not their issue as it comes from the warehouse, surely you the same company .
She then called the sales lady and they promised her that the new stock will be replaced and delivered today the 8th of April 2021 at 1300 hours, we cancelled all our arrangements to be at home taken day off from work, when we called them at the branch they informed her that they will only be delivering on the 10th of April 2021
We called the branch and even the customer complains department, what a joke, as a client you mean just nothing to you as a company, nobody willing to assist .

I want my items delivered today as promised or make arrangement for latest tomorrow Friday the 9th of April 2021, we are not at home this weekend, if this is not possible please arrange to have my money paid back to us during the working hours on Friday the 9th of April 2021, we paid cash and will not be pushed around like rubbish, to be told one story on another story, they told my wife that we must wait 14 Days for refund, what rubbish is this

I WANT MY ITEMS PAID FOR CASH ON THE 3RD OF APRIL 2021 IN THE BRANCH DELIVERED EITHER TODAY OR LATEST TOMORROW OR MY MONEY BACK IN FULL WITH IN WORKING HOURS

Marius du Toit

Hello
I took a fridge on credit at Russells in EL. Then due to defaults the account was handed over to Deb Collectors. Made arrangements with them then 2 debut orders went off for the same account. Sent an email to credit provider regarding their debit order, a refund ticket was logged around the 4th of March 2021 which was supposed to take 7-14 working days. 27th March I sent another email to follow up and I was told that the ticket was logged and I must contact ADRS. When I asked why refer me but you debited the money they never replied to my emails again. Is it possible to outsoutce an account and still debit whereas there are arrangements with third party in place?...My email address is [protected]@gmail.com

I took delivery of a fridge on the 29th Jan 2021.
The delivery guys were adamant to get through my front door when making the delivery, despite me asking them to go through the sliding door as it offered more space for the fridge to get through.
This resulted in them breaking the lamp outside my front door, along with pulling the security gate out of the wall at the bottom of the door.
I had them take pics of the light, however I only noticed the security gate later in the day.
I also called the Call Centre on the day, 29 Jan 2021 @ 10:02, to log a complaint, ref# [protected].I called them again on the 4th Feb 2021 as I had not heard back from them, only to find out that the issue has been marked as resolved 😡
I called again today, 10th Feb 2021, only to be told again that it has been marked as resolved. A note was left saying that someone came to take photos and it shows that the lamp is not broken. This is nonsense as no one has been here since the delivery.
I took pics on the day, pics when I called on the 4th Feb and pics today, 10th Feb to show that it is getting worse after the initial damage from just hanging there.
Someone needs to come out to fix or replace what your delivery guys broke!

I bought an Asus Laptop from Hi Fi Corp Kwagga Mall on the 12th of September 2020.It started making noise soon after and when we went to wanted to return it the followimng week we found the store closed.As the only store near was witbank or pretoria about 90km from kwaggafontein i only got time to go to Hi Fi in Atterbury who took the laptop for repairs and it came back and did the same problem.i again went to witbank hi fi corp and told them of my predicament and was told that they will ask for a credit and today(01 february 2021)they told me the credit was rejected and they have repaired it.Is it my fault that i bought from a branch which later closed down and ultimately have to drive all these kilometres to be told that its my fault i did not come within the stipulated time.Its having the same problem it had before and all i am getting there is nothing we can do, it has to be taken for repairs again.