6 Day Dental & Orthodontics
Reviews and Complaints

Procedure date: 6-28-18
Doctor:
Desired resolution: Better customer care for future patients

My kids have been going to Six-Day Dental on their father's insurance for years. I had a bad feeling when my ex-husband was told our kids would need braces on their baby teeth, but didn't protest since he agreed and was covering the cost. Of course when their adult teeth came in, all three needed a second round of braces; I feel this is just one way the company routinely scams its customers.

Recently I had my first interaction with Six-Day Dental, when I took my daughter to have her wisdom teeth removed. We waited nearly an hour, with no one coming back to check on us and my daughter growing more anxious by the minute. It seemed they were very busy and might be rushed, so I went to the front to see about rescheduling. Finally, the doctor made an appearance at the front counter. I said my child was becoming very nervous, and he dismissed me with "She'll be ok. She'll be just fine."

Following the procedure, a technician wheeled out my daughter, who was of course still groggy from the anesthesia. As the front office worker rushed me through questions about after-care, I noticed my daughter was no longer in the building. The tech had already wheeled her outside and was headed down the ramp, accompanied by a 14-year-old friend who'd come along for moral support. I was shocked and exclaimed, "They're taking her outside? Don't they know I have the car keys?" To this, the person at the counter said rudely, "You'd better hurry!"

We never received the promised phone call from the doctor checking up on my kiddo post-surgery, and the pain meds that were supposedly called in at 3 weren't ready until nearly 9 p.m. Perhaps this was an oversight at the pharmacy but given our experience thus far, I wouldn't be surprised if it was called in late.

When I compare the care and compassion I am shown at my own dentist, Archstone Dental in Fort Worth, with the brisk, hurried, rude way the employees at Six-Day treated a 14-year-old girl and her reasonably concerned mom, I cannot believe this company is primarily in the business of treating children.

I relayed our experience to my ex-husband, who says he's finished with Six-Day. He will now be taking my daughter to his own dentist. It's unfortunate he didn't come to this decision before being gouged for six pairs of braces.

We recently had a consultation for my daughter. After initial consultation they made us sign up for $3000 treatment plan. The Doctor agreed to consult with peers before starting the treatment and informed us that there could be other alternatives for a young child. Wonder how they came with an cost for treatment with out knowing how they will be treating. We agreed, and the office was supposed to call us for next consultation in a week. Weeks went by and we did not hear from them. In the meantime they started billing for treatment without starting any treatment. We called and asked for clarification, they indicated it is part of treatment costs. Despite our requests to stop billing us until the treatment starts, they refused and kept pointing to the paperwork we were made to sign during first consultation. We insisted on a meeting with Doctor for the 2nd visit to discuss our options. They gave an appointment but in an inconvenient time and made it as though we have need to see the Doc on that day as a matter of urgency. This is after a month and we initiated the call since we did not hear from the office. In the second visit the Doc explained the option and indicated we could start the treatment. The irony is so far no treatment and the office was planning to bill us for the 2nd month. When we asked for them to stop billing they refused and pointed to the contract and CC info we gave at the beginning of the consultation. After further discussion, the office mgr agreed to bill for services up to that point and cancel future CC billing. Again for the record no treatment has started till now.

If we had not called them they would keep billing us for services they did not provide. Office visit experience was poor. It was like an assembly line. We waited for 45 min past our appointment time and no one bothered to let us know if we will see the Doc. In the mean time people who came later than us were being called in for further consultation. Frequently we saw new Doc's in the dental and Ortho office. It appears they have problem retaining good Doc's.

Poor service and attitude from office staff. I would not recommend this dental office. The Doc was very nice person. Called us personally apologized for inconvenience. He is sincere and caring, I don't think much of the office and professionalism of 6 day dental in Flower Mound, TX

6 Day Dental and Orthodontics is the worth place to get your braces done and even for a mere cleaning. The employees are rude and the company is only driven by money. They do not care about their customers only about the money they want to get from you. SO BEWARE! Make sure you visit other places and let 6 Day be your last resort so you do not end up regretting like i am right now. Ever since i started my treatment, I have being unhappy with this company. They drag their feet, they do not give you information about your treatment; they stare rudely at you when you come in for your appointment, when you ask a question, no one ever has an answer except you are giving them your credit/ debit card to swipe. At that point they will have a big smile on their faces and gladly tell you were to sign. DAWN, the supposed manager who I have spoken to at the Coppell and Flower Mound branches is the worst of all her employees. I asked her for the record of my treatment and she said " I will have it for you in 10 days only at the Coppell branch and I will not stress myself to get it available for you before then and even though, there is no assurance that your records will be available after 10 days. You have to call me to find out if it is available" - Her exact words. I paid for the services but she can not stress herself to provide me with my records. Interesting! Corrine another employee at 6 day who i spoke to at the Flower Mound branch, could not answer my question instead she said " I will have my manager call you back" and before I could respond, she hung up on me. There have been more instances of rudeness and greed shown by this company than I can put down on paper. If i finally get around to putting it down on paper, I would be the best selling author for the Book titled " 6 DAY DENTAL AND ORTHODONTICS - THE GREEDIEST & RUDEST DENTAL AND ORTHODONTIC PRACTICE IN THE STATE OF TEXAS. CUSTOMERS BEWARE! They never want to bill your insurance company but rather bill you first and then bill your insurance and later reimbursements months later. A tale thievery. They are never upfront with you about costs until a day before your appointment or on the day of your appointment. Again, I stress beware of the company. So many mistakes have been made during my treatment, the doctor leaves the placement of the wires and power chain in the hands of the assistants, which is fine BUT he never ever checks to ensure they placed them correctly. When I return a month later for my appointment, I am usually told at that point that the assistants made an error. *Shaking my head* What a company!

I have had a credit balance for two months. Lets just say the run around is endless. It is almost like a bunch of 10 years olds running a dental company. My last six month chekup required dental xrays. Only half were taken because she had a long day and was tired. A shock the insurance company was billed the full amount! I would not refer this Dental company to anyone with common sense. If they cut corners like this what elese do they do? Still have not received my money yet, do not expect a refund. When they go to put a dental tool in your mouth...Think about it.

This company is a joke, they told us we would be covered under both insurances and it would be filed quarterly. Of course the time came the girl that gave us the write up was wrong and she no longer works there. I have left at least 3 messages for their accounting person, and she still does not call back. Once they have your money you're screwed. The Ortho side can't help the dental side, they rarely answer the phones, if they do it's normally something like. "please call the other office" "ortho is not in today" " can I leave a message and have them call you" etc.
Absolutely the WORST dental experience. By the way we are a family of 7 for them to treat a family of 7 one of which is in full braces this poorly lets you realize they don't care about customer service or retaining business. They are the dental equivalent of a puppy mill only concerned about the dollar not health or happiness. Check the BBB report, over 24 complaints about them. That should tell you something!

Went into the office with a cavity. The dentist drilled for a while and then said she couldn't fill the tooth it had to have a root canal. No choice sitting in the chair with a drilled out tooth. they don't put on crowns there, they use an "onlay" which looked awful. 4 visits and the cost was over $2, 000. Within 6 months the tooth was hurting again had to have a re-root canal because 6 day dental did not put enough material to the end of the roots, another $1100 at the endodontist. Within another 6 months the wretched "onlay" cracked and peeled. Went to a reputable dentist and had a real crown, another $1, 000.00. I have sent letters and emails to the Six Day Dental Office as well as to their founder and no one has ever responded.

Kaitlin Wile

Hold on to your wallet when you step into this office. I know all dental work is expensive, but these clowns are really trying to set some records. I do not know where to start my complaint with these guys, I have so many!

My wife and I chose this Dental Office because they were supposed to have a great play room for kids? Well this consisted of a couple of old 80's arcade games. All the high scores on the games were from staff members?

Ok, my wife and I needed our teeth cleaned, they took all the ex-rays first, then had a doctor look at our teeth so twenty minutes in this office and we need to all go to the "consultation office". Now in the consultation office we are told that our teeth cleaning will be $450.00 for the both of us and insurance will cover $120.00. My wife has a large cavity that will require a crown and a possible root canal, And all my fillings in my mouth will need to be removed and replaced as they are old! The funny part is my wife nor I did not have any pain or problems with our teeth. So now we are told that she needs a crown for her one cavity and a possible root canal 1100.00-2200.00 and to start removing and replacing my fillings would be somewhere around 1000.00 to get started. They spent so much time on this consultation shuck and jive game that we did not even have time to start our teeth cleaning, which was the sole purpose of coming to their used car lot. Well we decided to do the cleaning just because we did not want to find another office and they had already taken all the ex-rays that our insurance would cover. That's their first scam as they new this extended teeth cleaning price before they took these exrays and they knew they were going to require this type of cleaning and I say require because there is no negotiation with these clowns. Anyway, the major flaw in their scheme was they just left this cavity hole in my wifes rear molar with no temporary filling or temporary crown, nothing for 4-5 weeks between our extensive teeth cleanings. Granted it was not hurting her but it was a large hole that supposedly needed a crown/ build-up and a possible root canal. So, I was at this point just in disbelief and after our last teeth cleaning appointment 6 weeks later I asked how my wifes tooth looked and they told us it was broken? And if not fixed real quick it would be and emergency root canal. Anyway, here is the real interesting part. I am worried about my wife's broken tooth that needs a crown and root canal. So, the next day I went to another dentist for second opinion. He looked at her tooth, did an exam, ex-ray and put in a filling all in about an hour with no consultation! So what is a 100 dollar filling with one dentist is a [protected] dollar crown/root canal with 6-Day Dental. They will not get another dollar of my business, try them at your own risk. I think part of the problem is my wife and I have a decent insurance policy that covers $4000.00 per person a year. So from their first estimates they wanted to get half of that in the first six months and save the other half for whatever they could trump-up in the latter part of the year. Just my two cents, I am sure some people are really happy with 6-Day. But their office sure is always empty, with 5 times the staff to patient ratio, which I am sure why they feel the need and pressure to fleece every warm body that comes throught the doors.

6 Day has maintained an A+ rating with the Better Business Bureau since January 2003, a testament to our commitment to exceptional patient care and 100% satisfaction. It is our goal to preserve this rating through our Total Patient Care mission, ensuring every patient has an experience we can be proud of. If your experience was not to your 100% satisfaction, please contact us at [protected]@6daydental.com.

We appreciate your time and consideration,

6 Day Dental & Orthodontics

I went to 6 day dental in Flower Mound Texas to get my teeth cleaned and a crown re-glued. I was told I needed a root canal on the tooth that needed the crown reglued. I agreed to their fees and they did the root canal. My temp crown is nothing but a flat surface that doesnt even resemble a tooth or serve as a tooth. When leaving I paid 700.00 of 1100.00 bill (out of network ) on my insurance but I felt it was worth it because they were open on Saturday. I was told by their office manager, "you will pay the balance when you return or we will not put your permanent crown on". I refused to write post dated checks for the balance and this angered them. Then when I told them dental work shouldnt cost so much the office manager told me "you will pay the balance when you return or further collection effors will be taken against you". I didnt have a problem paying my balance when the work was completed or right before they complete the work. I had a problem in writing post dated checks and refused to do it. Demanding payment in full for unfinished work is outrageous. then I wrote an email to their corporate office to be ignored. AVOID this place! unless you have money to burn and love being disrespected. Have these people ever heard the expression "Dont shake the tree till all the apples have fallen"... Needless to say any additional work they claimed I needed will NOT be completed by them. I had co workers warn me about their bad experience with 6 day dental (at another location in Coppell) but decided to give them the benefit of doubt. I was honestly impressed with them and planned to return for additional services till the ridiculous encounter with the office manager changed my perspective entirely.