ABCmouse.com / Age of Learning
Reviews and Complaints

As a parent, I had a mixed experience with ABCmouse.com. While the platform offers a variety of educational activities for children, I encountered technical issues and discrepancies in the service. The customer support was not as responsive as expected, and there were challenges with app compatibility and subscription management. Despite some positive aspects, such as engaging content and learning opportunities, the overall experience was marred by these issues. If you decide to use ABCmouse.com, be prepared for potential technical hurdles and ensure clarity on subscription terms.

i cancelled any kind of membership/trial membership for the app because my grand daughter just wasnt interested, as she has a small learning disability and app didnt hold her attention like I hoped it would! I called back in September to stop all funding from mastercard and its december and they DID IT AGAIN FOR THIS MONTH! 9.95 a pop for each month! I cant change my info on my profile or my google pay on my computer as im disabled and my bills are takin from same mastercard to pay my bills thru the month! That would REALLY mess me up AND I SHOULDNT HAVE TO CHANGE ALL MY SETTINGS BECAUSE OF ONE APPS INCOMPITENCE! What should I do...IM FEEL SO DUMB AND STUCK!

I purchased ABCMouse.com subscription one year ago when my granddaughter was going into kindergarten. I must have also purchased their Assessment Center subscription, as well, in order to test her abilities before she took the placement test. However, I do not recall these being 2 separate licenses and transactions.

These are subscription services which require a login when used. ABCMouse.com can see that neither subscription has been used in over 6 months. Instead of sending a courtesy notification indicating that they billing cycle was close to renewal (and confirming that I did want to renew although there has been zero recent activity), they hit my PayPal account which somehow had been set up as automatic approval for ABCMouse.com transactions! I was charged $59.95 and $39.95 on the same day-- August 4, 2019.

I contacted ABCMouse.com Customer Service on August 5th (as the 4th was a Sunday) and asked for a refund/ for them to reverse the charges. My Support Ticket is 3443800. It took 2+ days for them to respond via email with this:
"After you signed up for a monthly subscription plan you received a separate offer to upgrade to an annual plan, which provides a significant discount over your original monthly plan. You accepted that offer, and as explained on the upgrade page the annual subscription is charged immediately and 12 additional months are added to your then-current month."

To the question on 2 charges to my account, I received this:
"It also appears that you accepted a second upgrade offer for a subscription to the Assessment Center at the rate of $39.95 annually. As stated on the upgrade offer page, the $39.95 upgrade fee is also charged immediately.

Both offers provide a substantial savings over the standard pricing.

As stated in Section 1.C. of our Terms and Conditions ("Account Fees"), we do not provide refunds. However, you will have full access to both the Early Learning Academy and Assessment Center for your subscription period. Please check out the features of these subscriptions, and note that we regularly add additional content to Early Learning Academy, so the number and types of activities keep growing!"

This is a terrible business practice-- to auto-bill without any type of notification, especially when they can verify there product is not even being used. How shady is that? Regardless if this was the best learning product in the world and could increase children's knowledge multiple grade levels above their age, I would absolutely never recommend ABCMouse.com to any other person due to this. They may be proud of their product but they should be ashamed of their business practices and policies. What a terrible way to make money...off of unsuspecting families that originally invested in their services with excitement and support.

A reasonable resolution would be a refund of $99.90, which would be an honorable business practice.

I just got off the phone with someone from ABC mouse, I am upset my daughter used a card i let her use for something else. I was shocked i paid for it without consent on a high intrst card. when i asked they refund my money and bill my daughter, She said, no go through your bank and they can fraud her. What ? yes i want to kill her but ruin her life? NO. i said, may i speak with a manager?, she says im sorry they are all in meeting. Ok, i say ok i will call back later or tomarrow., she says, No you wont beable to call at all and speak to a manager. I say, what do you mean? Her response was, They are all really busy. I say, .. Really they are busy doing what? shouldnt they be busy with customers, Oh i guess i canceled and not a customer anymore, Right? I have gave you the responsible party and you are just done with me now im not paying your overly priced website. < NO NO NO she says . just go through your bank. A JOKE!

After discovering that they automatically charged me for another year, I emailed them requesting cancellation and a refund. They wouldn't refund me any of the money. The automatic annual renewal is not clearly made aware to the customer and there is not an the option to remove the auto renewal upon time of purchase. The only way to prevent further charges is to email them about cancelling your account. The customer support number was extremely difficult to obtain and was only made possible upon 4 email requests. I never file complaints or submit negative reviews, but it is extremely concerning the level of intentional deceit of the auto-renewal policy and additional work required by the customer to cancel or even contact customer support.

ABC mouse is been robbing me out of my money with out my permission. For a year and a half the sad thing about this is that bank of America new a about ABC mouse been fraudulent and they still gave green light to ABC mouse to robbed me blind.in return the bank would overdraft on purpose. So that they can make .money them self. With my overdrafts. I contacted ABC mouse my self .and ask them for my money back. It's just fair I never signed up for this. I live on a fix income. I don't have little people living in my house it's just 3 adults in the premises. Jessie from from ABC mouse told me that. They'll got all my info from a 3rdparty entity. that he could not disclose the information. I ask who signed for this. He's response was.we don't really need nobody to sign as long as we have all you're information we can pretty much can everything. So I ask bank of America what happened to my privacy Act.agrement. I guess bank of America does not honor there clients on there privacy. What ever happened to are consumer affairs rights. Do they still apply or is it that the rule of law is out the window. I don't understand that this people get away with everything and take everything from you with no consequences. A couple of years ago this was call embezzlement. And it was a crime. Punishable by law.

I've tried twice to cancel my service using the instructions they provide and the next month I'm charged again. I've emailed with no response. I've informed them, after canceling again, that if I'm charged again next month I'm calling the Attorney General for Missouri. I should have read the reviews before I purchased this product. Most are about cancelling.

ABC Mouse just charged my account for a yearly subscription without notifying me in advance. I asked the account to be cancelled and for a refund via email, but they are saying that they refuse to cancel it until one year from now. I tried to contact them via phone and the number is out of service.

It appears that thousands of others have had the same issues. Does anyone know of a class action suit?

I logged in to cancel because I realized that my son was way too advanced for the levels available. I followed the instructions to cancel my subscription in the parent section and it just so happened that every link worked except "cancel account". I called the. 1-800# and have been on hold for more than 50 mins. And i'm pissed! This is the worst customer service I have ever dealt with. I would not suggest this product to anyone... It is my right to cancel at anytime for any reason and wasting my money is a valid one. So... Do not buy any subscription from abcmouse.com
Dollar tree has better learning books than they do!

Paid to get ABC Mouse nearly a year ago for my granddaughter nearly a year ago. She seldom used the online product and so I find it a waste of money. Apparently, ABC Mouse may have thought I had interest in renewing. I do not have an interest in this product. Please have ABC Mouse return my $59.95 withdrawn from my account without my permission on 11/22/2017. My name is Carla Wilson-Redden

I ordered this in September!
my card was charged $1.00 on September 27th
I received nothing! then again on October 27th my card was charged $7.95 again i still got nothing! then on November 27th
my card was charged again! and i still got nothing!
I tried emailing you with this problem and was told to send the first 6 numbers from the card I used and the last 4
I did that and still have heard nothing back!
I am so disappointed and I want my money back!
my name is roseann jimenez my address is 1701 kasser road elverta, calif. 95626 email is [protected]@gmail.Com
and again my card used first 6 is 485320 and the last 4 is 3917
this will be my last attempt to contact you...

Thank you
roseann jimenez
[protected]

This is a joke seriously my card was charged for 1.00$ from a 30 day free trail. the customer service sucks.. Please don't ever use this app. this is insane I feel scammed I thought this was a good app I was wrong I feel used. This app is no good and there's a lot Of horrible reviews wish I knew my kid loved this app but I cant accept this kind of treatment that abc mouse gives.

For a year abcmouse.com has been taking money from my checking acct. My son tried the 30 day trial. On the 10th day I went to cancel and nobody answers the 800 number and nobody replies the emails. I have been trying for over a year to cancel! They take $7.95 out every month. I have read reviews that a lot of parents are having the same problem. What do we do? I'm single mother and every penny helps me. Please help!

There is a charge to my paypal account for $.01, I know it's not a lot but the fact that it is there at all is troubling to me. The charge shows up on my paypal under this ABCmouse.com.
I've never had an account with these people, and after calling they can't seem to find any sort of charge in their system. I have no idea how this charge got set up as I've never used their website, never used their services, I'e never even heard of them.

My 17 year old son received a charge from abcmouse.com in his debit card. He has never been on this website and has no reason to purchase a monthly subscription. We believe his information was sold to this company. They will not let you cancel without an acct. he doesn't have an acct with them so how can we cancel? SCAM SCAM SCAM! Beware of this company stealing your information

Somehow my grandson signed out and I can't sign him back in. I've called numerous times but only got a recording that the office was closed due to a holiday. What holiday on February 22, 2017? Now I'm on hold and have been for 47 minutes.. Today is 2/24/17. I called a number I found in one of the posts above, but was told to call [protected]. Still on hold.

I signed up for ABC mouse under the 19.95$ a month plan that we had used last time but instead they took 59.95 out of my bank with no warning I tried to cancel the very next morning and they told me I had the service for the next year anyway but I just want my money back. As well as the site said the first month we get free but the charged me that absurd amount of money i never signed up for immediately.

Subscribed and cancelled free trial subscription same day in nov 2016 because it was a little to easy for my child. Yet abc mouse has charged me
(Successfully and unsuccessfully) over 10 times between nov 16 and jan 2017. How is this possible or even legal. Even sent cancellation emails and please come back emails to me in nov 2016. Very unethical practices going on.

Absolutely disgusting customer service or lack of. I set up an account today for a 30 day free trial and was instantly charged with a $59.95 fee on my bank card. I called ABC mouse and they told me they don't offer a free trial to which I said well that's not what your website says. They refused to stop the payment and wouldn't allow me to speak to a manager. I put down the phone and called back and this time spoke to a lady called Carol who told me that my card had been stolen and someone was using it and that it wasn't there fault.
I said no my card wasn't stolen I signed up for the free trial and you charged me she refused to refund and was completely un approachable. wish I had seen all the complaints about this company before handing over my card details to them I am furious. I have called my bank and have to wait for the payment to hit my act and be out of pending status before I can dispute the charge. I have cancelled my membership on the act and will be cancelling my bank card and ordering a new one in fear that they now have my card info and may charge it whenever they want to.
STAY CLEAR OF THIS COMPANY

Signed up for ABCMouse .com for my Daughter in Pre K. She was and is ahead of her learning skills. She loved ABCMouse. I didn't like it very much, because she was ahead of it all and it had too many puzzles and coloring pages. Coloring pages on a computer to me are useless. They gave us extra time for a bonus. (Now I think they like to do this to throw you off your due date) You can't just buy a year. They sign you up for automatic renewal. They periodically send you e-mails wanting you to extend your membership. This is another major point for me. They always send e-mails wanting you to extend your time, but do NOT send you one when they are about to automatically bill you. Automatically renewed for 2nd year. Daughter loved the songs, aquarium and pet hamster, so let it go. Then the school gave her a year membership at end of Kindergarten. (Had a year and this extended through 1st grade) In the meantime the credit card I had used had expired and I was issued a new one. Same number, but the security code was different. ABCMouse had the old expiration date, but still charged the account. Noticed charge to account 2 days later and went to site canceled and requested refund. Rec'd reply almost immediately stating that the membership is canceled as per request, but they don't refund any money that has already been paid. BTW when I went back to the site to see if I could leave a review I was still logged in and it said "Welcome back" and asked if I wanted to join back up (purchase another membership)

ABC MOUSE automatically billed without my knowing this. They didn't send an email or invoice. I just noted it on my bank page a day after they took the $59.95 out. I have sent 2 messages, and I finally got back a message "i'm sorry, but you have abcmouse for another year until 4/20/17. I don't want another year, I want my $59.95 credited back to my account.