ABN AMRO Bank
Reviews and Complaints

My Cibil Score has been disturbed because of the ABN Ambro Bank, Vidhan Sabha Marg, Lucknow-226001 Branch.

I was had an credit card account with ABN Ambro bank . I settled and closed that account 23 years ago. Mr.Sunil Pandey, the authorized bank personnel did all the needful settlement agreeing to remove unnecessary charges from the acccount & closing the account. I paid the said amount by cheque and then he insisted that I need to pay One Thousand in Cash which I Obviously did to settle things out. He assured me that I shall be receiving all the mail confirming that everything is settled in three days. which I didn't recieve. On Calling him, He assured me not to worry everything is done & then three years I received the call from bank for Non-Payment of pending amount. I went to bank and I was told Mr. Sunil Pandey is shifted from this branch. The, then authorized person heard the full story and confirmed that issue shall be resolved and I wont receive any calls. and I didn't recieve any calls. But again, after 20 years I recieved a call from kotak bank asking for payment. As anyone can guess we usually don't keep documents for 25 years once assurance that everything is settled & I heardly remember my account number. I told them the whole story and asked them to confirm the truth by account statement. But they are fixed to pressurize for payment.

I am complaining about abnamro's intention to close my banking accounts in 6 months time contained in a letter dated in september 2018 which I only received 6 weeks later due to our slow postal service in south africa. I have been with the bank for over 50 years and my late dutch mother who use to receive her dutch military pension in respect of my dutch father who was killed serving the allied forces during the second world war. The letter we received from abn was very insensitive and provided no reason why we had to close our accounts which we have been very happy to operate all these years and for which we paid our fees. When I phoned the bank and spoke to officials I received mixed answers that. Range from concentrating just on the european market clients to money laundering and fraud.

At my age of nearly 80, it is difficult to relocate to another bank and a lot of money as I would have to travel in person to open up another account in holland. I appeal to management to reconsider their decision and allow me to continue banking with abnamro until at least I die. My name is jan hendrik meijer and my account number is [protected] and all these years I have done nothing wrong.

I have a home loan with ABN AMRO bank since 2003 and this loan is ending in Sept 2009. I have been paying all my EMIs regularly. Since the last week I have been getting recovery calls and letters from the bank and they also sent a man called Anil Sharma to my residence in my absence. My loan ends soon and I really dont know why suddenly ABN AMRO is resorting to this highly unproffessional and derogatory behaviour. Everything was fine since the last 6 years and suddenly I am not sure why their behavior has changed, especially when the loan is almost at the last phase.

I was having a credit card of abn amro bank and there was a mutual settlement with the bank I suppose 20 months back. the card was settled in three equated installments.
I paid the two installments on time but due to some reasons when I was going to pay the third installment the due date as per the settlement later was over.
So when the bank guy called me after a month I told the problem to him and asked him for a fresh settlement letter or a covering letter with regards to the matter of due date being over but he refused therefore I didn't pay the final installment. now they are demanding 3 times the amount mentioned in the settlement letter.
Now from last 4 months a guy (b. k. rai may be his telecalling name) is calling from a phone number i.e. [protected] and his behaviour is so atocratic that it seems we are living in 17th century and he is a representative of a nirankush badshah of 17th century.
Things were bearable till the time he was calling me but somehow he started calling on my aunt's landline number and started harassing my mother who is 65 years old.
I was forced to call police twice but his behaviour with a delhi police sub inspector was so rude that I felt there are some special powers given to a abn amro bank's recovery agents that they do not fear even police officers.
I am not having job right now and I continously told him that as soon as things will be settled in my life we will mutually settle th issue but till date he is repeating the same things a smentioned above
Pls save me from this atocrasy of a recovery agency's employee of abn amro bank.

This is what I wrote to abn corporate service department. the issue is still in not resolved state after filing i.e. june 1, 2009 : (I have doing numerous followups and very frustrated by abn people's attitude towards "making things happen". by the way, this also happens to abn's slogan after their merge with rbs : (

— forwarded message —
From:
Date: sat, aug 8, 2009 at 12:20 pm
Subject: how abn amro services its corporate customers? a pathetic story.
To: in. service. [protected]@in. abnamro.com
Cc: imran. javed. [protected]@in. abnamro.com

Hi,

Here is the summary of the problem that I have been having with abn amro.

I bought mf (portfolio having folio number 5013268/46 - ing optimix
Asset allocator multi manager fof scheme - divi) through abn
Representative for headstrong.
I sold this mf on may 4, 2009.
I filed a complaint on june 01, 2009 as redemption amount not received.
Complaint #r283200907033054, r2832009060115179, r283200906095686 (do
You know why you issued three reference numbers for the same issue?
You need to re-think on how you operate customer support system. may
Be you need to consult some it professional to take a look at your
Support system).
Dialog (email + phone) with customer support went on for more than two
Months with no sign of problem resolution from abn amro side.
While interacting with customer support, I realized that the support
Executives hardly take things seriously, do not carefully listen to
Customer's problem, lacks attention to details resulting to questions
On trying to understand problem again & again and most importantly
Lack of will to address the issue to the resolution.
Its now more than three months and I still did not receive my money.

So I am escalating the issue through this email and if this escalation
Does not solve the problem then I will have no choice to knock the
Doors of consumer court and notify the media (internet/tv/print) on
"how abn amro services its corporate customers?"

A frustrated and dissatisfied customer,
Rajesh gheware
Ps:
Cif number : 1427726

This is with regards to royal privilege club fee debit in to my captioned card.

In this regard I would like to inform you that one of abn's executive called me and told me the features of this offer as per below:

You will be getting two watches absolutely free (without any handling charges) with offer detail.
After that he told me about offer in detail.
Than he told me that you are going to receive all offer detail in written, first you need to read and when you feel its ok than call again customer care and confirm your booking for this offer and than finally bank will charge inr 4500/- against this offer.
I told ok but also told 3-4 times that this offer is not acceptable to me till I don’t receive watches and offer detail in written, he told ok, you will received shortly.

After all these conversation, on 10th of july 2009 abn bank charged inr 4500 + service tax, without any confirmation from my side, after 10-15 days I received a letter in which abn bank informed me that we have charged you inr 4500+service tax against above offer without my confirmation (even it was not acceptable to me at all).

When I received letter from bank, I called to customer care and made complain about this and requested to reverse immediately, somehow I made complain and confirmed by executive to get it reversed within 5/10 working days.

After some time, when I asked to abn's customer care about reversal, again they told me it will reversed soon, I called 4 to 5 times in last 2 months for confirmation about reversal of above charges but it not happened till today.

Due to this debit amount, my current month amount payable is become huge, which was not payable by me at all, accordingly I have paid inr 2468/- against my monthly emi, rest amount is against above unwanted offer fee.

Today I receive statement for this month in which you have charges late fee inr 650/- finance charges retail inr 182.24 & finance charges cash inr 0.04

The reversal of principle amount inr 4500/- + service tax has not yet made after 2 months of my request.

Now, due to overdue of my account their collection department calling me again and against and making harrasment to me.

Please do advise me in this matter

Regards
Vishwjeet maroti
[protected]

They informed me that, they will send a card were you will have unlimited purchase without any limitation, with 20 to 40 percent discount on every product, I refused for morethan a hour but they forced me to purchase just they stop the recorded conversaton and I was asked not to speak while pressing my cvv no in the mobile finally I agreed only after cancellation if not satisfied, but now they claim they have no cancellation for the product, the fee they charged me is 5460/-, I was genuine costomer for any bank that I have transaction now I am forced by them and now I have stopped pay ment from that day,

See the consumer fate

He has to under go all the terms and conditions for every products,

There are many easy way for payments but no way for cancellation if he dislikes

None of the system has an easy way for the costomer to over come this burdens

This bank has curved me to aragent maner of discusssing matters with any other product from any company,

Mostly I never buy any thing after this banks harassment.

I feel shame on this bank,

I will advise my 5000 friends in online with proof of documents not to deal with this bank,

Including realatives, and other friends.

According to me, I need to pay only rs.14, 183.84/- but the latest statement shows that I need around 30, 000.00. I had already pointed out the facts in the customer care and launched complaint with the reference to this with the no.1696150 - customer care executive rajini. after that I gave the complaint again to the customer care executive mr. arul and the number is [protected] for which he told me that I will get call back within 24 hrs.

Till now I have not got any call from the banker.
Still after paying the outstanding amount promptly, I am penalized.

• there is no abn amro bank at coimbatore, so I pay through some agency for that you are debiting my account for late payment fee & finance charges for that again service tax etc…

• four times my account is debited for get set go offer and after so many discussions/calls to cust care, my account got reversed.

• for an already cleared emi worth rs. 2139/- it has shown till nov-08, for that difference amount we are charged interest, finance charges etc..,..

• I had not received statement for a couple of months for that I had launched complaints

• again for the reversal of charges I had made so many calls to customer care.

Really I am fed up with your card and people; I don’t want to continue and want to surrender the card.

Kindly do the needful immediately.

Hi I am a customer with abn amron bank, I was been cheated by the bank, I took smart cash the executive sold that loan and me offered 800aed samsung gift, when I went to shop to collect the gift, actual price is just 289aed I was really shocked seeing the worst camera, I remember that the agent promised me 800aed, I spoke to two more guys from abm amron bank, they told they can’t provide me promised 800aed gift, I am been cheated 500aed from the bank, the service form the bank is the worst I have ever, I want justice from the bank.

Note: all the conversation between me and agent is recorded; please help me to get back the promised 800aed.

Renold

I was receiving a call from bank again and again that they r providing me a credit card after telling no many times finally they convinced me and without my information they provided me 2 add on card 1 on my dadys name who is expired some years ago and mummy's name who is a simple house wife the cou8rier boy gave me one parcel and took sign 4 2 parcel which I was unknown of now the card is misused and they r claiming me 4 payment again and again the person who has used the card has made a cheque payment also I have made a complain to police and abn amro bank also no action has been taken and they r harassing me again an again 4 payment.

My mother who had a heart attack last october 2007 is slowly recovering from her illness. late last week, she received a long distance phone call from an arab man looking for me and telling her that I owe the bank money and I should pay back. he even told my mom that he will put me in jail. my mother was very upset and nervous for hearing this information. my mother is in makati medical center for mild stroke today. she was rushed to the hospital this morning by my daughter for mild heart stroke again. my mother is in the philippines and I am here in dubai. why do they have to call my mom in the philippines? today, my daughter called me and informed me that an abn-amro collector called again telling me to prepare 14,000+ aed to pay my dues for visa and al ameera. can somebody put a stop to all these harassments from abn-amro? their style of collecting and prompting people to pay is unreasonable. they can kill people with this way of collecting. I am still capable of settling the outstanding dues as I am still working in dubai. I see no logic for abn-amro to call my family back home just to get through to me when they almost have all the information as to where they can find me. they do not listen to reasons and they hunt people down like there is no tomorrow. they threaten people by telling them that the police will be after them and they cannot leave the country because the immigration department has been alerted. they threaten people by saying that they will speak with the managers about the non-paying employee then the employee will lose their job. how can that employee be able to pay them...

Dear sir,

Please find below pasted my first compaint letter copy. inspite of several correspondence to the bank
Till date abn amro bank not taken any action sort out this. but unfortunely they insisting to make payment for uncessarily charged on account.

With regards,

N. shreekanth

Sub: discrepancy in my easy cash account emi amount

With reference to the above subject, I would like to bring to your notice that I have been billed excess emi for the above referred easy cash account from my 7th emi billed on 10/07/07. regarding the same when I contacted to your helpline officer ms. priya on 23/07/07 she confirmed me that there is a error in software due to which excess emi amount (i. e. rs.3083.75) reflecting in my statement. she advised me to make the actual emi amount of rs.2497.00 only and the excess billed in my statement (i. e. rs.586.75) will be reversed in my next statement.

After all this communications when I received my next month statement dated: 10/08/07 as told to me the excess amount has been reversed, but once again my emi amount has been billed for rs.3055.10. regarding this once again when I contacted to your helpline mr. abhishek-customer relations officer he told me to make the actual emi amount of rs.2497.00 only & assured me that the same discrepancy will not be repeated in future billing and the error / discrepancy
Will be sorted out at the earliest.

But unfortunately when I received my subsequent month's statements i.e.10/09/07 & 10/10/07. I was surprised to see that same discrepancy is still continuing and on top of it I have been charged late fees of rs.458.27 + st-rs.56.64 and rs.600
+ st-rs.74.16 respectively. when I contacted your helpline service the same assurance I am getting what was told to me 4 months ago. I would like know is this the way of working in a leading "multinational bank"? and is there is
Any value for your "commitments made to the customers"? and I am very much eager know is there is any "responsible person is working in this bank"? I am extremely sorry to say all this, but the experience I had
With your bank making me to question the creditability of this bank.

Kindly requested to look into the matter and do the needful immediately without any further delay.

Yours truly,

N. srikanth.
Contact no : [protected]

Sir,
Sub: discrepancies in monthly statement.
Ref: credit card # [protected]-xxxx-8163.
With reference to the above I would like to bring to your notice the multiple discrepancies incorporated in my monthly statement by abn-amro bank. first of all, i’ve availed a loan of rs.19,400/- on 23rd may,2006 (easy cash # [protected]) and the emi was set to rs.1834/- for a period of 12 months. every month i’ve been tendering more the minimum amount due and the afore-mentioned emi was completed on may 2007. but the subsequent statements (i. e., from june 2007 statemnets), has been reflecting some unknown charges of rs.7100.87/-. since june 2007, i've been complaining to abn-amro bank and also sent several reminders but they did not respond to my complaints. moreover, in the month of september 2007, the bank has transferred a portion of my credit card outstanding into easypay for an amount of rs.39,033.19 without my consent. I brought the same to the notice of abn-amro, and the charges were reversed on 10/09/2007.
Again in the month of october 2007, the statement was reflecting rs.7100.87/- towards easypay principal balance. I brought the same to the notice of abn-amro customer care and the above charges were reversed on 11/10/2007 vide statement dated 08/11/2007.

The following are the summary details of november month statement.
Date transaction details balance
Opening balance rs.46,326.71
11/10 easy reversal-principal debit rs. 7,100.87 dr
11/10 easy reversal-principal credit rs.7,100.87 cr
24/10 payment received rs. 40,000.00
29/10 call a draft rs. 30,000.00
29/10 transfer to easypay rs. 30,000.00
08/11 easy cash emi 01/24 rs. 1,455.00
08/11 easy pay processing fee rs. 100.00
Finance charge - cash rs. 413.15
Service tax rs. 109.77

Total amount due rs. 8,404.63

As per my calculation the total amount due comes to rs.8,404.63 whereas the bank statement is reflecting it as rs. 15,505.50. also they have charged duplicate statement fee of rs.800/- on 09/11/2007 without my consent. I have availed internet banking facility from abn amro bank long ago. as a result, i've all copies of past 2 years statement. so the question of duplicate statement does not arise at all. now I don’t understand why the bank has charged duplicate statement fee. the abn-amro bank is adopting unfair practices in their business.

I kindly request the concerned authorities to look into the matter and initiate complaint against the bank.

V. venkat ram