Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

I HAD MY TRIAL WHICH COST AFTER SHIPPING £19.00, THEN WITHIN A MONTH OF ME ORDERING MY TRIAL I HAD TWO SEPARATE AMOUNTS TAKEN FROM MY BANK ACCOUNT TOTALING OVER £90.00.
THE TERMS AND CONDITIONS ARE PRINTED SO SMALL ITS RIDICULOUS.
THE ONLINE CUSTOMER SERVICE CHAT IS ALMOST USELESS, GIVING YOU PHONE NUMBERS THAT COST THE EARTH, SO I WENT BACK ONLINE TO CHAT AGAIN AND WAS INSTEAD GIVEN A FREE PHONE NUMBER WHICH IS ONLY IN USE DURING WEEKDAYS 9AM TILL 5 PM, IT IS [protected], FOR UK ONLY I ASSUME IT WILL BE FREE.
IM TOLD I WILL GET DETAILS FROM SOMEONE FROM THE CALL CENTRE ON HOW TO RETURN A PACK OF PILLS THAT ARRIVED IN THE POST TODAY.
BY THE WAY, NO THEY DONT EVEN WORK IN THE FIRST PLACE EITHER.

Ordered the trial offer only. Authorized 4.95 for shipping. Since have been charged over 450.00 of unauthorized charges on my acct. 2 are from acai burn and the rest are from companies I have never heard from. Attorney general been notified n Better Business Bureau. My bank told me that this has happened to other people who ordered this product. Im 45 n have never ordered anything off internet and this is why. Now I am trying to get my money back. BECAREFUL BEFORE ORDERING FROM ACAI BURN. I WILL TELL EVERYONE I KNOW NOT TO ORDER THIS PRODUCT.

IT IS A SCAM AND MY CREDIT CARD # HAS BEEN STOLEN, SOLD, GIVEN AWAY SINCE HOOKIN UP WITH THIS COMPANY. CHARGES FROM PLACES IVE NEVER HEARD OF.

>> Oprah did us, a real disservice, by endorsing these thieves.

Lizzy, Oprah did not endorse Acai Burn -- the company that sells Acai Burn is illegally using her name to sell their product. Oprah has several lawsuits pending against companies who are falsely claiming her endorsement.

Oprah is still trustworthy -- it's unfortunate that these scammers are willing to ruin her good name in order to sell more of their useless products!

I ordered a "free" trial of Acai Burn, supposedly only costing $4.95 in postage - however, once I had placed my order I found out there was an additional $20.00 shipping charge, even though the order gets posted from Bedford, UK!

I cancelled my order on Live Chat - which ended up costing me around £6.00 for less than a minute.

I returned the useless tablets by 1st class post on 5th May - however, I then got another $59.95 deducted from my account on 8th May.

I e-mailed the UK helpline, however they don;t deal with cancellations and refunds! They then gave me a number to call.

Once they had assured me the number was free to call (although I still have my doubts), I called it. Of course the woman I spoke to, was not able to contact the UK Office to check my order had been returned.

Apparently, they have to wait for the tablets to be shipped back to the US, before giving any refund!

It is just a money making scam!

I ordered the trial and was billed Posting DateDescending Description Category Amount
May 09, 2017 CW-MEMBERSHIP [protected] CYP Merchandise $11.91
May 06, 2017 PURCHASE ADJUSTMENT Other ($1.25)
May 06, 2017 PURCHASE ADJUSTMENT Merchandise ($73.44)
May 02, 2017 CW-ACAIBURN [protected] CYP Merchandise $73.44
April 29, 2017 KFC/TACO BELL #1396Q4D MISSISSAUGA ON Dining $5.23
April 28, 2017 CW-TRANSACTION FEE [protected] CYP Merchandise $1.25
April 28, 2017 READY 2 WEAR SHERWAY ETOBICOKE ON Merchandise $141.25
April 28, 2017 READY 2 WEAR SHERWAY ETOBICOKE ON Merchandise $40.00 April 25, 2017 CW-WEB ACCESS [protected] CYP Merchandise $8.69
I had to call mY credit card company to have it removed.
I never signed up or greed to anything else, I was called, and I specifically told them I DON'T WANT ANYTHING ELSE!
THEY STILL BILLED ME AND CONTINUE TO BILL ME!
They told me they did not bill me that is was their partner company.
I asked them who gave them the authority to give their partner company my credit card info, they had no answer.
BEWARE THIS IS A SCAM, THEY WILL BILL YOU VERY SINGLE WEEK WITH A DIFFERENT COST, I AM POSITIVE THERE ARE OTHER WAYS TO GET ACAI BERRY!
BUYER BEWARE, BUYER BEWARE!

Same problem call twice have 2 cacellations number and still been charge for that product againt my wish to cancel it. I call my bank they ask for a full refund nothing yet i've been charge angain the only way to get off this ### declare your card lost or stolen.

I cancelled my card straight away and withdrew enough cash to last till the new one came and it was pretty quick anyway. I bought a cheap phone card and called the US numbers to cancel. Also when the product came I simply crossed out my name and address and wrote "return to sender not here" ( I have recently moved anyway). Dont see why I should have to pay to return the rubbish con peoples item anyway. I cancelled so I have not breached anyone and returned the product like they said plus they cant take any money from me. So my stupidness only cost me £3 in the P&P and the phone card, which i have loads of minutes left on so can call my brother n US lol.
Cancelling your card is a hassle but its the best way in avoiding them taking more money, just take out enough cash till then send a new one then say you lost it, they didnt even question the huge withdrawal before I "lost" it though!

Good luck!

lesson learnt for sure!

I have been filing disputes on my credit cards.
This seems to work. I did not realize that they were the outfit
billing me some small amounts.
I had thought that I was getting billed for something totally different
until I looked up the charges online.
When you make a complaint make the suggestion that they should not
be allowed a merchant account.
Better yet Try to find out who their merchant account is with and send them the complaints.

On 28/04/09 I saw that there was an advertisement for Acai Burn, I clicked on the ad to read more. Eventually it goes on to give you the option of seeing if you are eligible for the "free trial". Guess what! I was eligible. So, I clicked on for the "free trial", and of course it was my lucky day as I could then either have free shipping/handling or this other free item. I chose shipping/handling. That done, I checked my bank account and my Credit Card had been debited by $35.11 for the purchase and an international tran fee of 0.88DR. Okay so not free. then 12/05/09 0.16DR from CC for miscellaneous debit, 12/05/09 another web access taking $6.51DR for a purchase that I never did and then on Sunday 17/05/09 (yesterday) purchase authorisation for $80...no way, I rang the bank, who said it was from a chemist. No way. Not authorised. I was told on the first call that I could put my CC on hold, so no more money is debited from my account. I have put this with the banks fraud dept. who said that the money would still go out when my CC is on hold. I went to the bank and cancelled my card. This is the only way to stop these people from debiting your CC. I signed up for a free trial only, and apparently had a lucky day as I got to have my shipping/handling free as well. On top of which, the pills came with no info inside the package and were dispatched from NSW. Do Not deal with this company would be my advice.

I definately agree! I was charged $24.95 for international shipment when I was told it was £4.95. Was ok with it but didn't receive it for 6 weeks (was told it would be 4-7 working days) and as I hadn't told them I didn't want to take on the full subscription they charged me $59.95...TWICE! I have been charged all these other thinks like CW Membership and WEB ACCESS like bENZ said. They told me I was signed up to e-books and had to cancel them, and I did receive emails about it but just deleted them thinking they were junk (did go straight into the junk folder after all). When I sent my stuff back I was told I would be refunded the $120 I was charged and also requested the contact details of the e-books. I have been refunded on of the $59.95 charges (which is s*** because the £ has changed which means I've was charged £42.99 but have been refunded £38.37) and haven't received any replies. I am going to wait another week for the mail but if I get charged for anything again then I'm going to call them up and hassle them! Didn't even take the pills cause I sensed trouble.

Who do i call to have Acai Burn - from doing Unauthorized charges, i cant find a number

I have received bank charges from the bank as these people keep taking money from me when I dont have any in the bank. I called to cancel and they told me I signed upto a subscription which I certainly did not. They also told me I signed upto other companies therfore had to cancel them too. Its a scam, dont take any free trials from them as you will end up paying so much more.

same happened to me ordered free trial in april, noticed they charged me last month, thought maybe it was for postage although it said free post, then today i got credit card statement and they have taken another 3 payment of various amounts from me, the telephone no none answers just a machine saying closed and dont answer emails...this is a total scam

i'm with yall int he same boat i too am get scamed from this cw membership crap. i have called and gotten cancelation conformation numbers and they still keep charging my acct. i dont know what to do someone please help.

I received a charge on my account (in addition to the $4.95 shipping for the "free" bottle) for $59.95. When I called to get my money back the woman on the phone, who was deceivingly nice, said that there is a 14-day period in which you can try the pills and return them without being charged and that it was in the fine print. My response: "That must have been some pretty fine print because I read the page up and down before I agreed to any deals or typed in my credit card number." Long story short, I now have to return the un-finished bottle by insured mail and wait up to 10 billing cycles (are you kidding me?) before my refund will post. How is this LEGAL?!?!? I should have known better. This is the last time I give my credit card to any website who has to resort to a video "spokeswoman" to sell their product. 100% SCAM!

I ordered the first trial bottle back in February, they charged me for it, and then a few weeks later (before the "trial period" was even up) they charged my card again for the full price of the next order of the product. And then they didn't even ship it for 2 months AFTER they charged me, so I couldn't even return it when they made the charge. I finally got the new bottles yesterday, and now today they've taken money for the NEXT installment. Is there a way to block them from making charges on my credit card? I don't know how to cancel this but I can't afford to have someone taking money from me randomly.

i got these pills on my e-mail and it was only $1.95 and then i looked at my visa charges and they charged me $ 59.95 something need to be did about this please please please dont get in to this keep ur money

I agreed to try the "free trial" from acai burn and was told I would only have to pay the shipping cost. If I did not want to continue I needed to cancel in 21 days. Well this is not the case they had the first payment scheduled for 14 days from the day of the phone call. It takes 6 days to arrive so this makes it a liitle difficult to use the product and determin if it is even worth using the product. I am stilling waiting to see what happens on credit card. Buyer beware if it sounds to good to be true it proly is.

I got took for 88.55 they said I missed the dead line to cancel by one day it took me to long to find the phone number to call and cancel they said I could return the pills but they would not refund my money.I called the same phone number last week and they said they were chase cerdit co. tell me what is going on...

im in the middle of this same situation right now! this is terrible! this company should be sued! free tiral! free trail my ###! its 4.95 for the free trial billed directly to your account. if you dont like the pills you have to send them back within the 14days! and if you dont your billed 59.95 for the bills that are a free trial! whats free about that! who ever is running this scam should be sued! and im very upset. i talked to several people on the phone to get out of this but what do you know billed 59.95 on my credit card for pills that did nothing at all! and by the way billed for a free trial of pills in just insane! i hope this company goes down. the way it sounds is that even if you cancell your account your still billed and its impossible to get your money back.

thanks . Amanda. (alwaysasweetie023@yahoo.com)

acaia burn is a bloody scam i am so angry with them i'm a 24 yr old single mum on a pension wit a 1 yr old and i ordered the free trial wit 4.95 post and handling which was all i authorised and they took $30 out then 2 weeks later 9.95 web access fee whatever the hell that is then 3 days later $82.70 no more products i spoke to sumone on there web page and they sais they would cancel it and gave me 2 numbers to confirm cancellation but it just goes to a answering machine i left my no but nothing. i then went in debit $123 and have had to cancel my card i'm from aus and don't know how to contact them i want my money back as they took it from my rent money

0 minutes ago by Marilyn Stevenson 0 Votes
Hi there! I agree that the advertising was worded to just suck us in and unfortunately this happened to me.I did not read all the details of the CONDITIONS and so am still getting monthly charges WEB ACCESS and MEMBERSHIP of varying ammounts from US$ 6.96 to US29.95 FOR NOTHING!

The numbers to call to cancel these charges are :
[protected] for Acai burn
[protected] fo Insider Secrets
and [protected] for the ebook package THEY ARE RATHER HARD TO GET ON TO AND I WAS CHARGED TO TELSTR FOR THE CALL WHICH WAS STATED AS BEIGN TOLL FREE.

I have an email address for Acai burn customerservice@netalab.com . they were very helpful and nnow i am trying to call insider Secrets. No luck so far.
Hope this helps you and i am sorry that we were 'sucked in'. NEVER AGAIN.
MARILYN

se above

I aso order the trail offer and did not like the results and two months ate they have tooken out another $70.00 fro m account without any authorization at all.

I had no idea that the scam was so big. I was just assuming that their administration was inept and just ran in circles when it came to cancelling customers accounts. I was charged for a 'free' trial and then a further 3 months supply wihtout having received any product at all! and this was all after I had cancelled it! So I was no longer being charged for the product, But now I've discovered this hidden CW Membership crap and realised they're actually very unhanded and criminal! My bank was quite helpful and have disputed the transactions and also blocked the card for 15 days so I can sort it out. Luckily for me I used a card that was my fallback emergency card and can afford the inconvenience of having it blocked or even cancelled if it comes to that. The card number that Acaiburn have won't even exist anymore. I'm so angry that I was taken for a ride and they stole so much money from me but think I will have to cut my losses and run. I really hope you can all sort yours out.

I TRIED A FREE SAMPLES FROM THIS COMPANYACAI BURN (WU YI)
AFTER THAT THEY ASK OUR PAYMENTS FOR POSTAGE ONLY, RIGHT AFTER THAT THE WE HAD UNSTOPPABLE CHARGES FROM THIS COMPANY, EVEN OUR BANKSCAN'T FOR PORTECTS DESPITE THE FACT THAT WE HAD BEEN SCAMMER, ROB BY THIS COMPANY THEY HAD OUR BACK DETAILS, THE FUNNY THING KEEP ON DEDUCTING OUR MONEY, WITH OUT OUR AUTHIZATION, THE BANK NOTIFIED, THEY GAVE US AT LEAST 30 DAYS, O MY GOD! IT COULD BE THAT TIME ALL OUR MONEY WILL BE GONE, WITH THIS IS ROBBER ACAI BURN CW CYPRUS...PLEASE BEWARE...UNTIL NOW WE CANT REACH THEM THERES NO CONTACT INFORMATION AT ALL...PLEASE HELP US...PLEASE HELP US...TO STOP THOSE SCAM...

Looked at their product online. Started to order but didn't finish the process. No credit card information shared thank goodness! Still, I am receiving harrassing emails (I've unsubscribed so we'll see there), I haven't received another email...yet...but the harrassing phone calls, 12 in last day, continue from [protected]. When I answer I hear background noise, say hello and get disconnected. I call back, and it plays a message that the number It plays a message that it has been disconnected only to be called again from that number minutes later. I have called the company via their online contact info and was told that they don't handle those issues through that number. We'll see if they'll handle it when I'm done reporting this to BBB, FTC, and PD. Anything anyone can do to help here would be greatly appreciated.

[protected] is the number you should call. They will answer i just called them this morning to cancell my order..However they wont take the charges off your card because supposedly your order has been shipped but then they can't give you a tracking number. A tracking number is generated when an order is shipped but when you catch them up in this they will say well it might be shipped out if it's not it's an automatic thing we can't stop it. Then if you ask for a supervisor they will give you a coorperate address. THEY ARE HORRIBLE!

I received my product well after the " trial offer" so therefore had no chance of cancelling this bogus system of debiting peoples credit cards for NO service at all.

I have disputed the charges WITH MY FINANCE PROVIDER AND I WILL NOT BE PAYING FOR THEM, I also alerted the Australian Federal Police ( who were actually investigating it) of the trap of the " memebership fees" . Clicking a button does not constitute a valid membership in eyes of the law- check your facts Acai Burn.

Under legal terminology they are not validated for which this company is about to find out.

I have been charged a total of USD 346.00 over 2 months in " memebership fees" FOR WHAT! I agree we pay for the service provided, the Acai Burn I was happy to pay for ...but the rest NOT.

Can you please please tell me what number to call in UK to get the order cancelled ? I dont seem to be able to find any number :(

Sajna

i am tottaly agree that acai burn company is fully based on fraud. I cancelled the order as well so many time but they still taking the money from account twice a month. I approch the bank as well they said its web ordering so that v have to cancelled by web only. I am trying but they are still not cancelled. Almost, six double payments are gone, For nothing even any single thing like empty envelope.

I also was scammed out of money by this fraudulent product. I managed to get a refund back by cancelling it immediately and also the fact i never received the product. Do NOT order this product it is a total scam, like all the other girls i could not get through on any of the phone numbers, eventually i think i managed to get a response to an email. I also got billed for the insider secrets cr*p and did not get a refund. There is no easy way girls. I got a personal trainer, the new thing is HIIT (high intensity interval training) which kick starts your metabolism, try weights-tones you up very quickly if you do it right. Give up the carbs or at least only eat in the morning like porridge and avoid mixing them with proteins. Eat 5 -6 small meals a day, drink loads of water and put a hard slog in the gym 4-5 times a week for about an hour each time. I've lost half stone in 6 weeks and am never hungry and my body is changing into a lovely toned one very quickly... good luck girly's but avoid this scam.. Go to your herbal health shop and get the green leaf tea extract tablets instead..16euro for 60..

Do not buy on eBay either

Stuff does NOT work at all.

I took them for 2 months now. No weightloss whatsoever, although I really watched my diet as well, and I also felt like my thyroid was running on overtime but NO weightloss!

Just cancel your creditcard like I had to do to get rid of this scam...

good luck.

Have reverted back to my old diet that really worked which is first personal diet. Does work but you need to keep the pounds off and that is the hardest... believe me. Especcially during the (happy) holiday season. (December)

Hi I order aciu burn 4 free trial i didnt now work so why would i wanna keep it. I went inline4 the 800 time got people that didnt understand me she kepy sayn u didnt reieve it i said yes i did and doesn't work she said about 14day trial ..honestky i hung up and called back got a nice woman that understood what i was sayn..Told her i was looking online aat page i order from and it said 2 month money guarratee. She was nice enoughto give addess wear to send back i bought envelope with bubbles inside and pacaged it correctly as dhe told me i evenweote and taped info on the bottle..N it was express mail should of gotton it by nail . I go on my credit card still no credit.. and i tried don't like it dent it back and was chared 9.95 and also 59.99 n received no new shipments i am totally and completely outraged..if this us not credited by monday .I am goin to my local newspaper n reporting this and then go to get an atty...so please try to fix this asap because it was false advertisement and i sent back mostly entire bottle, AND JUST WANT THE $59.99 off my credit card especially i have nothing cause i sent it back. please take care of this asap, please before i take other action local paper news n all over the computer thanks for your time Joann Newman 214 Loring Court Sewell nj 08080 phone #[protected]

You have to call the 3 international numbers in the confirmation emails to stop/cancel all the payments going out of your account. 001-[protected], 001-[protected] and [protected] (these int codes are if you ringing from uk). If you ring in the afternoon GMT time they should answer. I have just rang them myself.

Hun, I totally agree that Acai Burn is a scam. I only wish I had seen all this information befor I made the purchase, as I am sure you feel the same. But please do not leave all of your information that you had placed in your post online for the world to see. It is not safe to have your whole name, address, and phone number out there for the whole world for many more reason that just one.

I paid the postage for the FREE TRIAL in April, got 1 bottle of tablets then got a parcel with what feels like another 3 but not opened these as sending them back, got credit card bill and they have taken out £148.00 and now another £120.00 have called the cc company to get this stopped, how the hell can people be allowed to scam like this, can't beleive i paid £5.95 for postage and now have been charged over £250.00 so far, these people must be stopped, if anyone has any advice on this please help !

The address is P.O. Box 10233 Des Moines, IA 50381. I spoke to someone about sending mine back for a refund and Nicholas gave me an order number. He told me that I had to have this on the package. I suggest you call [protected] before you send it back. He also told me to insure the package, which only cost a dollar. I was also being charged by my bank for overseas currency exchange. Apparently the company is overseas yet the address is for Iowa. If anyone finds out how to get our money returned please fill me in.

I too am fighting what seems to be a lost cause. Im a marine stationed in northcarolina right now and have next to no way of defending my finances against these scammers, If shopping or even casually buying something online is going to be this scandalis im done buying anything online...guess its true what they say, only takes one to mess it up for everyone else.

Well, everything started when I got an e-mail from Acai Burn.I been interesting in lossing weigth and thought it could of been a great idea to get some supplementary pills.Anyways, I knew I had a FREE trial for 14days and I had a 60 day FULL MONEY BACK GUARANTEE. I gave them my checkings account # and at first I was charged with the $4.95 for shipping and handle(05/25/09)which I knew.I had resived my product on the o5/23/09.Then on the 06/01/09 was charged with $59.95.From the date I had resived my product to the date I was charged for $59.95 wasn't a 14day trial.Also, I had a charged of $58.76(06/12/09) for a product that I never place an order or resive product.I had try to call Acai Burn and e-mail them didn't work out. I had to call my bank to let them know that Acai Burn was taking money out of my account and a banker was able to contact them.I just need to return the product which DOESN'T work back to AcaiBurn P.O Box 10233 Des Moins, IA 50381.I hope that no more people get SCAM.