Advanced Wellness Research’s earns a 4.2-star rating from 43 reviews, showing that the majority of customers are very satisfied with their health and wellness products.
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this company is a complete scam
This company is a complete scam! I requested a "risk free trial" sample for the shipping price of $6.95 for their teeth whitening system. By the time I received the product, I was receiving additional products that I had not requested nor had I gotten the chance to even try the trial sample. When I looked at my bank statement, I saw that they had already charged me for the whole package. When I sent the product back to Advanced Wellness, I called them to inform them that I wanted my money back. Their call center representative was very rude and stated that I would not get a refund. I have written several e-mails to this company and was told the same thing. So now these a--holes have their unopened product and my money. To date, my account has been charged $166.17! The call center representatives that I have spoken with barely spoke any English, they were all foreign which makes me think that they are all scamming us from another country. Anyway, I have read all of the complaints about this company and they all sound like my own story. Some attorney who has a set of ba--s needs to get wind of all of this and put these freaks out of business! Heaven knows the individual who took this case on would have plenty of screwed over Americans that would have his/her back. Before writing this complaint, I was asked if I could also recommend ways that they could improve to better serve the community.
The complaint has been investigated and resolved to the customer’s satisfaction.
cancelation problems
Canceled this product 3 times spoke to agent 5306 the first time, agent 0102 the second and agent 243 the third time. The company seems to have changed there name to netalab.com. I also have cancelation numbers that don't seem to help. I'm very upset!!! They keep sending and charging me for somthing I canceled the first time was May 12th it is now Aug...
Read full review of Advanced Wellness Researchfraud
Ladies/Gentlemen, I have just spoken to the "Dispute Department" of my bank in regard to the continous charges that Advanced Wellness Research keeps putting on my credit card. It was my intention to close this account however after talking to the dispute personnel I have decided to hold off. They informed me that they will reimburse my account for the last $83.00 and will be filing a complaint against Advanced Wellness. They also told me that my option to close the account was acceptable however they suggested that I c keep it open because every complaint that they put against AWR affects the credit of AWR. My sugestions for those who have not yet done it is to contact the dispute department of your credit card company and see whether they will offer the same service. This is not a plug but my credit card is owned by Chase Bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a free trial offer of Pure Acai Berry dietary supplement from Advance Wellness Research Inc. on line. I read the information thoroughly and no where did it state that I had 14 days to try the product and cancel if not satisified. I received the product and again, the enclosed information did not state to cancell within 14 days if not satisfied. Well low and behold here comes another bottle of the product in the mail and my bank account is debited for $83.80. I called the company, and having a very hard time understanding the person on the other end, explained my situation. He kept repeating that I did not read the information as it was clearly stated in their advertisement. I repeated it did not. I wanted to speak with a supervisor but that got me no where also. I was told the best he could do was credit my account for $60 and cancell future products. I wanted the full amount credited, but that was the best he could do. This company is a fraud and is scamming people. I am furious and will spread the word any way I can to tell people not to order from this company regardless of how good their product might be or how fabulous the offer. Something needs to be done about their little scam.
this company is nothing but a rip off. they charge your credit card without your authorization so don't trust them they tell free samples for$4.99 just cost shipping .please don't order from this company they are a fraud.But if you have and still having this problem here is the phone number to contact them.[protected]
Ordered a "free sample", paying only shipping. No problem. Then another order shows up and I will be billed approx. $80.00 for this unsolicited order. There were no obvious statements when placing trial sample that this was an on-going program. I called today to complain and cancel and after threatening to contact better business bureau they agreed to refund this order and cancel any future orders. We'll see!
I was charged $78.81 twice for a supposedly free trial. After calling several times to get a refund all I get is the run around. You always talk to a different person who are all Indian or something. They barely speek english and and full of B.S. If anyone else wants to file a law suit against this company I'm in. What a rip off. Buyer beware. You will get screwed.
I ordered the trial product as indicated in the ad to qhich I responded. When received an additional order I did not request, I sent an email as directed to cancel the shipment of any other materials, but it was unheeded. I was still billed for product I did not request.
I cancelled subscribtion of product.
They are still charging my debit card.
They need to stop, my bank wants to charge me for doing a stop payment.
I live check to check and this is ridiculous and unsavory on part of this Research group.
Unauthorized charges and refused to return my money. My complaint was made to a person who didn't speak English on top of that
I ordered a free sample and they keep sending me the product.
I returned 2 bottles of their product with the words CANCEL today.
How can I get my money back from products I have returned? These products do not work - even worse, they have no instructions.
I agree 100% with this customer. I was told & in writing that there would be a one time charge of $5 to my credit card & that's it. No mention of a website to go to to cancel later. This place is a rip off & you should avoid them at all cost. I disputed this with my credit card company & they will do a complete investigation on it. If you cancel, get the person's ID you are speaking with & yes, his English is difficult to understand. They are in Dehli India. Also get your cancelation # from them. This is important, if there are any further charges. The credit card company will tell you to send it back to the company & I've located their address through the internet. The address of this company is Advanced Wellness Research, 500 South Pointe Drive, Suite 230, Miami Beach, Florida 33139. You are to send the product back, I would suggest certified mail, so you get a copy back upon receipt of them signing for it. Inside the package, place your name, address & phone number ONLY & make sure you mention you are seeking a complete & total refund of the merchandise. If a refund is not noticed on your next two credit card statements, contact the credit card company you use & dispute the charges.
Is Advanced Wellness Research Legit?
Advanced Wellness Research earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
By resolving 81% of 43 negative reviews, Advanced Wellness Research is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
However ComplaintsBoard has detected that:
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- We conducted a search on social media and found several negative reviews related to Advanced Wellness Research. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
has anyone ever gotten their $ back?
Just wondering if anyone has had success if getting a refund for this bogus product? I have called and emailed this company several times and they refuse to give me the correct return address and an "RMA number" (whatever that is) since I canceled my account the minute I saw my bank statement so they could not make any more unauthorized charges. They said they would refund $40 out of a $78.93 and a $83.92 charge. $40 for charges of over $160?! They said I can keep the product as a "gift" - give me a break! I just wanted to correct address to return this garbage, so they couldn't use it against if they got returned to the wrong one. These charges directly interfered with me being able to fill my insulin prescription at the pharmacy when my card was declined because of them.
Has anyone had any success disputing the charges with their bank? ...since this company is no help, whatsoever. What legitimate business doesn't let you return an unused, unopened product for a refund? 110% SCAM!
Any help with these thieves would be much appreciated...
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising/ enrolled against my will
I saw an advertisement online, in an article on Barbara Walters, for two supposed wrinkle produsts that she uses. There was an offer to try the products for, you guessed it, just shipping and handling. I ordered, paid and received a bottle of Dermacai Anti Wrinkle Serum. I tried it, it burns my very sensitive skin and it smells. For the small price I...
Read full review of Advanced Wellness Research and 1 commentscam
Scam scam scam scam scam scam scam scam scam scam!!! 3 months of calling to cancel delivery I got 3 different cancellation codes and product return codes I returned the items and credit was never received on all 3 occasions 3 phone calls to the company amazingly enough all 3 times the "computer systems were down" I called again today and was told the system...
Read full review of Advanced Wellness Research and 68 commentsUnauthorized charges/won't refund
Bright Teeth Whitening System (Advanced Wellness Research, Inc.) is a huge scam.
I agreed to a trial size off for $1.99. The company then charged me $78.93 for that trial tube on June 1, 2009.
On June 15, 2009 I was again charged $83.92.
I called customer service [protected]), to cancel my service and have the charges refunded and I was refused both.
I will now have to cancel this card and have a new one issued, which is a huge pain, but it is the only way I can ensure that there will be no further charges on my account.
I have signed no contracts with these people.
DO NOT give them any information, because they are crooks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Terrible company.
I was billed four times on May 1st 2009 on my credit card and then again on May 15th, each time for $ 78.93. I was then charged by Easy White for $ 83.00 on May 17th.
I wasn't aware of this scam until I looked at my latest credit report and called my credit card company
bright teeth whiteni9ng kit
I, too, have been charged $78.93 for a tooth whitening kit which I understood to be a free sample. Then my credit card company notified me of the charge. I spoke with a man at the company who was not willing to take back the product and correct the mistake. He told me that his supervisor was in a meeting that would probably last five hours.
Barbara
The complaint has been investigated and resolved to the customer’s satisfaction.
AUTO CHARGES TO MY CREDIT CARD
I ORDERED A TEETH WHITENING KIT AND LIGHT, ON MAY 7, 2009. I RECEIVED THE WHITENING KIT, BUT NO LIGHT. AS OF TODAY MY CREDIT CARD HAS BEEN CHARGED $4.99 FOR WHITEING KIT, $24.99 FOR LIGHT (NOT RECEIVED) AND NOW $78.93 FOR WHAT I GUESS IS MORE SUPPLIES THAT I HAVE ALSO NOT RECEIVED. THE $78.93 HAS NOW PUT ME OVER MY CREDIT LIMIT RESULTING IN A $35.00 CHARGE FOR GOING OVER MY LIMIT.
MY MAIN COMPLIANT IS THAT I GOT NO RESULTS FROM THIS PRODUCT, BECAUSE I HAVE NOT BEEN ABLE TO USE WITHOUT LIGHT.
IN CALLING YOUR [protected] NUMBER THE INDIVIDUAL I SPOKE WITH WAS VERY RUDE AND IN THE END WILLING TO DO NOTHING. HOW WAS I TO CANCEL SOMETHING THAT I HAVE NOT BEEN ABLE TO USE AND NOT KNOWING IF IT WAS OR WAS NOT GOING TO WORK FOR ME. THIS IS JUST WRONG AND IF IT STANDS AS YOUR TELEPHONE ASSISTANT SAY IT WILL, I WILL PROCEED WITH ANY MEANS I NEED TO GET THIS TO SASIFY ME NOT YOUR COMPANY. AS THIS STANDS I FEEL THIS IS A SHAM.
GERALD ARNETT
502.744.3455
[protected]@gmail.com
free trail scam
This is an update on my dealings with this company.
Just like many of you, I fell for the free trial offer. When I received the package, I tossed it on the dresser and forgot about it. Life got in the way and I did not cancel during the trial 14 day period. The next thing I know, I've got a charge of $79.56 to my checking account for a 30 day supply. Like most of you I got very upset and called their customer service number. By the way, their marketing and customer service is being handled my a company called 'Netalab', Miami, Fl. The customer service number you call is for Netalab, not Advanced Wellness Research, the actual company behind Max White Teeth. When I called I was connected with a person with an Indian accent. I'm not sure if his name was Roger or Rajah. I expressed my concern and how upset I was about this charge. I was told I needed to read the Terms and Conditions. When I asked to speak to a supervisor I was told one was not available and that a supervisor would tell me the same thing. The CS agent was rude to me and stood firm that he was not going to give my money back. He made it out that it was my fault for not canceling before the end of the trial period. I canceled my membership them and there and GOT A CANCELATION NUMBER from him. I called back and spoke to a second agent. This one was much nicer and offered me a partial refund. A partial refund was not enough. I did not have the money to spare. Again I was told a supervisor was not available. Oddly though, the longer I complained, the higher the partial refund got. Not willing to accept the partial, I ended the contact.
I went to my bank and canceled my debit card so more charges could not be made on it. I asked about disputing the charges like one can do with a credit card. The bank said they couldn't withhold payment because it came through as a 'point of sale' purchase, just like making a purchase at a retail store. But I was at least able to have the bank waive the overdraft charges.
I checked with the Better Business Bureau. The BBB of South East Florida is the office handling complaints for this company. You can see their failing rating and the other things they are being investigated for at http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92012415.
Since they were so adamant about following their Terms and Conditions, I decided to go back to them. I FOUND A PASSAGE ABOUT RETURNS AND REFUNDS. THIS SHOULD HELP ALL OF YOU. WHEN YOU CALL, QUOTE BACK TO THEM THEIR OWN TERMS AND CONDITIONS - READ IT TO THEM! Under REFUNDS it says: "If You are not satisfied with the Product for any reason, ...To return the Product purchased after your 14-day Free Trial Period, please call Us at [protected] within 30 days of the ship date of Your Product. Refunds will be given on unopened Products only. Returned merchandise requires a delivery confirmation from the shipping provider. Refunds will not be given on packages marked “Return To Sender”. I called and just told Jason that I wanted to return for a refund the item purchased after the trial period and asked him to verify the address I should return it to. Should I send it to their warehouse address noted in the Terms and Conditions. Once I read it to him from the TERMS AND CONDITIONS, he put me on hold and a few minutes later told me he was ISSUING ME A REFUND OF $70.00 AND I DID NOT NEED TO RETURN THE PRODUCT. It was not the full amount but it was close enough for me. I suppose the $10 this is costing me can be considered the actual price of the trial sample - so it was not really free - or I can look at it as the price of an education. How many of us will jump on a free trial offer every again. I still have to see if the refund actually comes trough or not. I will keep you updated.
I wonder if I can declare the $10 on my taxes as an educational expense.
My refund from Ivory Brites was credited to my checking account on Monday (6-15). It was for the full amount. They told me they had reviewed my situation and determined I should be given the refund. I still have never received anything from Ivory Brites or Max White Teeth for which I had been charged other than the trial offer items. I am beginning to suspect they were never actually shipped in the first place and that is why they gave me the refunds. I had mentioned that if I had been charged for items not shipped and did not get a refund that it would constitute fraud and would need to be reported to the authorities. It was only a few days later I was getting my refunds. How about that! Well, I'm done with this now. I've gotten my money back and have nothing to return because I never received anything to return. My accounts are cancelled with these companies and I have closed the debit card they used. So I am done. I hope the rest of you dealing with these companies will head the things I have said in my posts on the board, in this complaint and on others, and that you have as much success getting your money back too.
Another Update: Re: Ivory Brites. Well, they have promised me I can still return their product for a full refund. But I still have not received anything from them or from the Max White Teeth either. It has now been 23 days since I was charged for these and began my battle to get my money back and I have yet to receive anything that I was charged for. How can I return it if I don't have it to return? I'll keep you posted.
An UPDATE: The promised refund of $70.00 was posted to my bank account by Max White Teeth on June 1, 2009. That's that for Max White Teeth, now if I can just get my refund from Ivory Brites. I was able to get the return authorization via an RMA number but the item to be returned has not yet arrived. I can't return it if I don't have it. I called Ivory Brites yesterday to see when they shipped it but the customer service rep I spoke with said he did not have that information. He could only tell me if they had been notified by the post office of a delivery confirmation, but not when their shipping dept had sent it out. The problem being the returned item must be postmarked by the 15th day after it was shipped. The charge for it was posted with my bank on 5-22, so it has been 11 days since then as of today. I hope they are not playing the game of not having items arrive to the customer until it is too late to qualify for a return/refund under the return policy. I'll keep you posted.
Also, If you do get a promise for a refund, don't forget to get the transaction (confirmation) number.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased this bogus crap too, but I feel that the "celebrities" who endorse and push such products (Rachel Ray in my case) should also be held responsible for putting their names on such scams. I'm sure this company paid Rachel Ray for her endorsement out of the money they are scamming from the public!
unauthorized used of debit card
Hi I am also a victim of this same company with multiple names as mention before Advanced Wellness Research, Whiteningnow, and Brightteeth. I sent for the free trail which was stated only charge would be shipping charge three days after I received the product my card was charged 78.93 without me knowing what happen I call and ask for my refund and I haven't yet received it. I didn't even get to use the product. And even if I did I wouldn't pay that much for it. When I could have went to my dentist for whiten. They don't give you time to read everything only that it's free. Free I want that not 78.93 worth. Please refund my money
The complaint has been investigated and resolved to the customer’s satisfaction.
I am dealing with this company too. What recourse do we have? Someone PLEASE help us!
tooth whitening
Offering on internet offered a teeth whitiening trial offer for $6.99 shipping and handling only. I have original e-mail whereby they said this was a free trial offer and it was sent for the cost of shipping and handling.
After 14 days the S&H appeared on my VISA card as well as a cost of $78.89. When I called the company they told me I only had 14 days to cancel my order (WHAT ORDER?) and because I did not cancel the trial offer they billed me for the full amount?! This made no sense to me and when I call the 800 number you get customer service in INDIA.
I filed a complaint with VISA but they told me to go ahead and pay the invoice and they would start an investigation. I have not heard anything further but I did pay my VISA bill with that charge included.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree... my mother signed up for the free trial two and they charged her account $150... So did Visa get back to you about a scam investigation?
&free sample&
SCAM adverstising! Having located a particular research paper I noticed a "banner blog" about teeth whitening...the blogger wrote about obtaining free samples from 2 companies for under $10 shipping fee. Visited one company and could not sign on for the free sample; visited the second company and was able to order my sample for the shipping fee of $6.99. What the company does not clearly tell you is that this is not a free sample - even though that is how they pull you in. Once on their site, the switch happens; I actually signed up for a "free trial" of their product. After 15 days they charged my credit card for close to $79 for product I could not test, because it is impossible to push out of the syringe they provide. When I contacted them via phone, I was kept on the line for over 15 minutes by a very condescending person, who advised me that he "understands my problem", but it is my fault - I did not read through the terms and conditions. Lesson learned!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud alert!!!
Ordered teeth whitening kit. Called and cancelled after I received second shipment. Like some other complaints mentioned, in that call they kept saying they couldn't hear me and to speak up. I was practically screaming in the phone so that they would hear me. Requested they cancel my membership. The next month I received another shipment and they charged my credit card. I called them and they said that the person I spoke to last month did not cancel the monthly shipment, however, he had record that I had called. After going back and forth with him about this unauthorized shipment and charge, he finally said he would credit me the charge and I won't receive any more shipments. He also said he would send me a confirming email. I haven't received an email nor have they refunded the charges to my credit card. I have contacted my credit card and asked them not to accept anymore charges from them as they are not authorized. What a scam this company is. There really needs to be a class action lawsuit against them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Even before my trial period for the colon cleanser and acai berry supplements was over this company sent out another shipment of each product. The company charged my credit account for the shipments. I called to ask about returning the unopened products and was told that all I could do was cancel future shipments. They told me that they don't accept returns and don't give refunds. Even if this is not illegal, it is unethical. BEWARE OF THIS AND ANY COMPANY THAT HAS SUCH UNETHICAL PRACTICES!
This is truly a scam! I also called to cancel after I was charged over $78.00 for something I did not order. I was to pay for shipping for a TRIAL OFFER then they had my credit card #. When I called to cancel they said they would send me an e-mail verify the order was cancelled(which I never placed to begin with) & I have never received that.
Today I received another package from them so I refused that package & the mail man marked it refused!
This is really a scam & we do need a class action law suit! Would love to see an attorney go after these people!
My sister ordered teeth whiten kit. Her OB told her not to use it yet because she is pregnant. She called to cancel the order. The customer service rep said he is having trouble hearing her so he asked her to call back. She received her Visa statement and there was a charge of $69.99 from Advnaced Wellness Research. She called customer service to cancel the order but he said wasn't able to pull up the order from her name, address, Visa number or phone number and he asked her to call back after she receives the order and provide him with the order number. While waiting to receive the product, she received her Visa statement and saw another charges from Advanced Wellness Research. She called to cancel the order and the customer rep said he'll take care of her request. A few days later, she received the second package and she called to get the RMA to return the product, the customer rep told her they can't issue her an RMA number to return the unopened product for full refund because the order has been shipped and received. She was told that if she returns it, she still won't get the credit for it, so just go ahead and use the product. This company is a big SCAM. BEWARE OF THE UNETHNICAL TACTICS AND PRACTICES!
My advice to everyone taken in by this scheme is to change your charge card number so these scam companies can't put more charges to your account. That's what I just did. I've been "round and round" with three companies today (which was surprising as I'd only purchased acai samples from two) and cancelled accounts I did NOT know I'd signed up for... and am getting refunds. The only ones they won't refund are the ones they charged right after I requested the "SAMPLE"...and that was the first billing for which I never received the product. From what I've read in this blog, that is typical of those companies... they charge your card that first month but don't send a product. That way they think you can't protest when they send the product and bill you the second month. They think. Two companies even told me the USPS verified that the first product had been delivered to my address. I never got it... only the one that was in my mailbox this morning. I contacted my credit card company and they're sending me a new card with a new number and paperwork for me to protest the original charges. I'm also filing a report with my local police department and with the better business bureau.
internet fraud
Are you the victim of the internet scam which claims to give you 'no risk free trials' of tooth whitener? I am. Would you like to recoup your loss? I wish to file a class action lawsuit for fraud, misleading and false advertising. This outrageous and unauthorized charging of our credit cards must be stopped. Contact if you are interested.
Michelle
The complaint has been investigated and resolved to the customer’s satisfaction.
I WAS CHARGED AND SCAMMED TOO SO I want to participate in this lawsuit to stop this people! jessloanna74@gmail.com
Count me in. Scammed by brightwhite...mrfoxy33@hotmail.com
i'm in. just got ripped off by these creeps i want to participate in this lawsuit it's not fare you work hard to get suckered in by people like this ebestbueno@yahoo.com
I was Scammed for 90 dollars from bright white email me a seanrcrawford@gmail.com please eamil me we must stop this scam!
COUNT ME IN. I am also being scammed by Brite White, Total Bright and Profit Vault for an additional charge. They come in a charge small amounts. Probably the same company, but I am now being scammed with emails about weight loss from whitesmile. I have not even received the product from Brite White yet and they've charged me $87.13. They sell other internet products and that's why they ask which product you're calling for when you call! I tried to cancel the Brite White deal and they told me I could only cancel online, and when I tried to cancel online with the info I was provided, the site was redirected and later my information was not accepted. jsallfine62@gmail.com HELP!
COUNT. ME. IN. I am currently in process of getting scammed by not only Brite White, but also Profit Vault - a company I've never heard of but I am guessing just bought my banking information from BW. Somehow these two companies (and probably more) are related, and I am just one more person who will get their money back one way or another. In a situation like this, there is power in numbers, so let us unite and back what we are owed. gpgudiel81@hotmail.com
I would join a law suit: totally disgusted. Absolute scam!
alicegervin@live.co.uk
I am so in... Iam on the phone with them now. What horrible people. I told her whether she gives me a refund or my bank disputes it, I will get my money back. I have not received a product, I received no confirmation number. And I am on the verge of throwing my phone across the room. I spoke with two different people while on the line. I got some very interesting information out of them, and I will continue to pester them until I get my money back. I have already taken up the dispute with my bank. I also learned that there is absolutely no affiliation between total bright white, and I found out that they both had access to the same credit card. So their lack of knowledge on their affiliation is quite curious. So not only was I charged by one company, but by both. I will gladly help take these people to court any day. They gave me a confirmation number to a package that probably doesn't exist, and I cancelled the account. The jerk that I spoke with said he would send me an email confirmation of my cancellation. This is war. mgyftos@gmail.com
My email is robynbyrnes85@yahoo.com and I was recently scammed by bright white.. I would love to be part of a lawsuit against them. They don't tell you that while your waiting to get the product that's part of your ten day trial so since mine took 6 days to receive then i should have know supposedly I had a 4 day trial. I canceled 7 days after receiving the product, but that was 13 days from when I ordered so they charged me 87.47 on my ATM card.. I am reporting this company as fraud to my bank..Its also crap because the product is only enough for 3 uses at the most so you aren't given enough time to see any results.. BEWARE OF THESE SCAMMERS! They need to go down!
I'm right there with you. I can't even get a working phone number to complain to them. I never received an email confirmation, I never received a product, I called my credit card company for their contact information, and it's phony. I am not a happy camper... I would like in on this lawsuit. mgyftos@gmail.com
misrepresentation and deciept in an add and refusal to refund
I ordered a 14 day free trial for a tooth whitening product. I saw nothing stating you had 14 days from the date of order to cancel, or that it was a monthly shipping product. I received the product and used it for less than two weeks. It was supposed to last a month, it didnot. It did not meet expectations. Thirty days later I received another box of the...
Read full review of Advanced Wellness Researchteeth whitening
Advanced Wellness research (Teeth Whitening) is a SCAM. I ordered and have been charged 69.99 for something I didn't click on to order. After I read the agreement on how they were going to charge I clicked off the screen. But I guess they already had my information and I received a box in the mail. NOTHING in the box stated I had 30 days to cancel, so it sat and then I received another box in the mail. When I opened my credit card statement I had been charged $54.98. I immediately called to cancel and they did credit my account. But then I received another credit statement and saw they charged my the 69.99 for the 1st box. THIS IS A SCAM. DON'T ORDER ANYTHING FROM THE COMPANY. I offerd to return the unopened boxes and they don't want them, JUST YOUR MONEY.
PLEASE DON'T ORDER FROM THEM. NO CUSTOMER SERVICE, JUST WELL PROGRAMED AGENTS WITH SCRIPTS ON WHAT AND HOW TO ANSWER YOU.
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It Should Concern, But Now I Think Better (otherwise known as Advanced Wellness)
Like screaming “how do I get off this merry-go-round, ” I was fooled by the fine print. I should have known better! This company’s protocol for cancellation is a clear pattern of the unethical and unscrupulous, and I should have known better.
After receiving my trail packet, I realized I could not stay consistent with this procedure of teeth whitening. I thought that was it, tried it and can’t do it right now. But then I received another shipment and the charge to my visa, for which I immediately called to cancel my account. I was told it was cancelled and given a cancellation number. The following month, I was sent another shipment and charged again. I called the 1-888 number, spoke with another person saying his name was Mike Thomas, who rather than be helpful tried to circumvent my desires to cancel. Finally, after saying that he had no record of the 1st call last month, no record of a cancellation number given to me and that my account was still active, he relented in giving me another cancellation number.
This one on the phone told me in no way would I get a refund for sending the unopened packages back to this company. Well, I have spoken to Visa and will let the Better Business Bureau and other legal entities pursue this on my behalf.
The only thing you are “advanced” on, rather than wellness, is nothing more than deception. Others will hear about my experience!
I did the same as all of the other complainants! Yes, I read the pages, top to bottom. No, it didn't state that this was only a 14 day free trial. At no time was I made aware that this company would send future shipments...which have gone up to $85 dollars! BUYER BEWARE! I have emailed CNN with my story...if you all do the same maybe we can stop these thieves from stealing from anyone else. Class action lawsuit, anybody?
Advanced Wellness Research tooth whitening is a complete scam. Buried in their website is something called a negative option. When you send the 6.99 shipping and handling fee you have 14 days including weekends to cancel. They will not send the introductory product during this time period. After 14 days they will bill your credit card for 85.23 and far they have not even sent me anything. You are always told to call a number where someone in India/Sri Lanka answers and tells you they are not authorized to refund anything. When you go on their website and enter the contact box whomever responds tells you to call the number that connects to the Indian call center. They never respond to any request for the refund. Google the Florida Attorney General and file a consumer fraud complaint. Its the only possible way to stop these con artists. ron
internet scam
Got SCAMMED from Advanced Wellness Research aka ‘Teeth Whitening Now’ I ordered a free trial teeth whitening via internet on 3/10/09 received the free trial on 3/14/09. When I called Advanced Wellness on 3/20/09 to cancel I was advised that the ‘new’ order was shipped out already and that I couldn’t cancel until product was received. (Duh the light bulb...
Read full review of Advanced Wellness Research and 63 commentsdo not stop billing
By my own mistake, I did not read the small gray print area. Free product was shipping only-$4.99. Next charge, because I did not cancel was $78.81. I called cancelled and asked for refund. Next charge-$83.80. I called to cancel and demanded refund. Told to go online to submit my credit card statements to verify that I was charged. Online I said to cancel and wanted refund. Emailed me back and said to call to cancel. I have called and cancelled, this time being told I never had cancelled. This is theft and fraud, as far as I am concerned. I have never used their product, but have now been charged for three deliveries and have only received two, both of which remain unopened. I have an email from this company listed an address in Florida, another address in Idaho, and still another in Illinois.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have tried numerous times to get in contact with company and all I ever recieve is an answering machine. Sent emails and would get a response saying that my 30 day trial expired after it took over 2 weeks for the shipment to get to my house. Was told via email that I would not be billed but S&H and my credit card was charged that plus $78.81. Yet the product has never been used. I wanted to send unused product back and demanded a full refund and have heard nothing since. Not for sure what to do now
Cancel your credit card. I am awaiting a refund from my bank concerning theses theives at advanced wellness. They charged my account 3 days in a row at 84 a hit. WOW this is unbelievable.
What a rip off! Do not do it.
Company is a pain to work with and claim you must cancel or you are charged like it or not. Could not even return product, I tried. I am putting in a dispute with credit card company next.
If you paid with a credit card and have documented every phone call and or email file a dispute with your credit card company. I tried from 12/05/08 until just last week to deal with the company and all attemps led to the same old email saying I would get a full refund. however they cannot seem to find my account now! My credit card company has assured me that the charges will be reversed on or by 02/03/09.
scam credit/debit card recurring charges
Ordered online with this company for a 14-day free trial, offer claims you will be charged $6.99 for shipping. Received product, bunch of junk. My debit card was charged for $6.99 from a country outside of the us (cyprus). 12 days later I was billed for $69.99 and two weeks after that I was billed for $54.98. Made 4 phone inquiries/complaints to the...
Read full review of Advanced Wellness Research and 4 commentsAdvanced Wellness Research Reviews 0
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Overview of Advanced Wellness Research complaint handling
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Advanced Wellness Research Contacts
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Advanced Wellness Research phone numbers+1 (866) 964-1011+1 (866) 964-1011Click up if you have successfully reached Advanced Wellness Research by calling +1 (866) 964-1011 phone number 0 0 users reported that they have successfully reached Advanced Wellness Research by calling +1 (866) 964-1011 phone number Click down if you have unsuccessfully reached Advanced Wellness Research by calling +1 (866) 964-1011 phone number 0 0 users reported that they have UNsuccessfully reached Advanced Wellness Research by calling +1 (866) 964-1011 phone number+1 (866) 484-2863+1 (866) 484-2863Click up if you have successfully reached Advanced Wellness Research by calling +1 (866) 484-2863 phone number 0 0 users reported that they have successfully reached Advanced Wellness Research by calling +1 (866) 484-2863 phone number Click down if you have unsuccessfully reached Advanced Wellness Research by calling +1 (866) 484-2863 phone number 0 0 users reported that they have UNsuccessfully reached Advanced Wellness Research by calling +1 (866) 484-2863 phone number+1 (877) 211-5860+1 (877) 211-5860Click up if you have successfully reached Advanced Wellness Research by calling +1 (877) 211-5860 phone number 0 0 users reported that they have successfully reached Advanced Wellness Research by calling +1 (877) 211-5860 phone number Click down if you have unsuccessfully reached Advanced Wellness Research by calling +1 (877) 211-5860 phone number 0 0 users reported that they have UNsuccessfully reached Advanced Wellness Research by calling +1 (877) 211-5860 phone number+1 (866) 363-4888+1 (866) 363-4888Click up if you have successfully reached Advanced Wellness Research by calling +1 (866) 363-4888 phone number 0 0 users reported that they have successfully reached Advanced Wellness Research by calling +1 (866) 363-4888 phone number Click down if you have unsuccessfully reached Advanced Wellness Research by calling +1 (866) 363-4888 phone number 0 0 users reported that they have UNsuccessfully reached Advanced Wellness Research by calling +1 (866) 363-4888 phone number
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Advanced Wellness Research address2641 E. Atlantic Blvd., Ste. 202, Pompano Beach, Florida, 33062-4978, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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