I received my Visa statement today and there is a charge for $44.85. I did NOT order this and I will not pay it. I was to be charged only for the shipping cost of $4.95 for a FREE sample of Acaipure. Today is 12/4/08 at 3:55 pm.
I have tried to call and am on HOLD for over an hour. This charge will not be accepted. What kind of scam are you into? I want a credit to my Visa and a confirmation of that credit by mail and I will not wait--I want that credit to my account now and the confirmation now. I simply will not put up with this. Dez Roberts
are you people ###ed? It says right in the terms and conditions that you will be charged an additional amount after 14 days. God, you people are so ###ed!
I also ordered a free trial and was charged $44.95. I have been trying to contact the company but have not been able to get through. Today I find out that they have charged me a second month for $44.95 and I have not received any merchandise nor did I authorize them to make additional charges on my credit card. This sounds like a job for the State Attorny Generals Office.
I have been charged for a product that I have returned almost a month ago and my credit card has not been reimbursed for the charges. I have just received another package. I am returning this. I need to receive a refund.
check /link removed/ - hundreds of complaints just like this - the government needs to shut them down - there is a story of an 80 yr old woman who got ripped off which is heartbreaking. This people are intentionally hurting people.
My order arrived today and I too was charged $44.85 when I only authorized a charge of $4.95 for shipping on a FREE trial. I was very careful (I thought) to read everything on the site that the offer was being made on, one that OPRAH was saying was good, and was still dooped! I am canceling my card in the morning due to the dishonesty of this company and the fear that they will make further charges to this card. I'm not real sure, but I think that there may be some recourse through your credit card company. Call the product company and get a return authorization number and send the stuff back and be sure to notify the credit card company of what has happened, file a dispute and then cancel the card. You can get another card easier than you can get your money back from a bunch of crooks. This will stop anymore charges on that account from this company.
I submitted a complaint earlier and went back online to check my bank account, because I used a debit card, and noticed that another product that I ordered was also using the same customer service phone number. The name of the other product is Celebrity Smile and the product is a teeth whitening product. I am checking to see if I am going to have the same problem...Yes I am having the same problem and yes it is the same company! Go figure, the luck of ordering from a very dishonest company, TWICE, all in the same week. The only solution to keep from getting anymore charges is to cancel your card. Don't count on them being honest and not charging your card again. Read the other complaints and how they keep getting charged for unwanted stuff (CRAP). I do agree with the other complaints about contacting the attorney general in the state that the product was shipped from. GOOD LUCK!
i got the free acaipure and was charged the extra. i didn't really have a problem with this until i read all of this. i am scared that they will charge my account again. i don't have that kind of money. i'm going to cancelle my card and hopefully i won't get charged again.
central coast nutraceuticals. you people suck!
My credit card has been charged $39.95 10/14 $44.90 1 week later. These charges are not authorized. I have tried calling number on charge summary and it will not go through.
I ordered this product for trial period of $4.85 shipping and I noticed my account today to be debited for $44.85. Thats B.S Im not even going to keep the product. I will be sending it back for a full refund. Its ashame because I raved about it all weekend to my friends very BAD business practice.
As for sending them back, you can just put "return to sender" on the package and the post office will return them as long as the package hasn't been opened. As for getting money back, I just sent them an e-mail, stay tuned.
I ordered 1 trial of the acai pure and now have been charged 2 times on my credit card. I have tried numerous times by email and by phone to cancel this with no response period. Buyer beware!
I went online and found a free trial for an Acai Berry Power 500 product and colon cleanse. The free trial amount to be charged to my credit card was to be $4.95 for shipping. After putting 2 of my credit card numbers in the website, and BOTH stated" credit card denied*, I decided to call my credit card companies. Both of my credit card companies stated there was no problem with the charge, and a company by name of CCNNUTRA had charged an amount of $ 44.85 to BOTH of my credit cards. I tried to call this CCNNUTRA company and there is a constant busy signal. I brought this company up online, and there were many sites on fraudulent charge complaints on this company. Some of the websites were not even coming up any more on the web site listed. This company needs to be stopped with their dishonest business transactions, and unauthorized credit card charges to consumers credit card companies. This incident has caused me undue distress, and certainly has discouraged me from ordering any more online.
Same as all the other victims, I ordered one item.was to bay 4.95, then I received 3, and charged my account 44.85. I called the [protected] phone number and was told my wait time is 51 minutes. I am still holding while I am writing this. Very dishonest!
ACAIPURE Complaints
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I ordered a free sample online and was supposed to be charged shipping only. They charged my account $44.50, which overdrew my account. Now they are charging my account $39.95 per month.
you bunch of rip offs
not only did I ship the first order back using their RMA number, one month later they shipped the same order after I cancelled and returned the first order. i told them i will not pay a restocking fee nor do i want any of their products again. in the end they agreed. WATCH OUT FOR THIS COMPANY. I WISH I HAD READ THIS FIRST BEFORE ORDERING FROM THEM
i ordered the free trial of acaipure and did not notice the preselected items that i do not want i tried to cancle right away the customer sevice number is constantly busy i eventually got on a live chat who seemed to be only scripted to continue with an order and would not respond to my request to cancle this is the only web site given
I purchased a trial sample for $ 1.89 paid a $ 1.89 with credit card. Then I was checking my credit card two month later Acaipure charged $39.95 for what I still don't know. I didn't order anymore but a trial sample. I would like my money credited back to my credit card. I will never order anything else from this company again.
the same thing happened to me from a free trial for teeth whitening. I paid 1.00 for the trial and it took so long that the order was never canceled because I had forgotten about it until I saw the charge on my credit card. I called the company and they said I was responsible. I got to the manager and discussed it with him and he assured that we could split the cost as to the fact the first shipment for the subscription was already sent out. Subscription...that is not a TRAIL offer. Trial means you try it and if you lke it THEN you order it...not the other way. It is trruely a shame that today this is the world we live in. SCAMS for the innocent hard working people that have more to do with there life than chase down thieves thru the mail. It makes me so very angry! Keep posting for those less fortunate.
I was just called by my creditcard company stating that a suspicious charge had been put through to my card - the amount was $44.85. I had ordered a free sample and was to be charged only $4.95 S&H. I am at this moment holding for their customer service department to cancel the order. What a total ripoff.
Charge for postage was to be $4.95, but I was billed $44.85. I am disputing the charges through American Express.
I ordered on line a free trial period offer for $4.95 and by mistake forgot to uncheck one of the other boxes in addition I never received the email confirmation but continue to receive emails from the company. My account was charged $34.90 which when I called back it took over 45 minutes to get someone and then I was given a credit for half the product which I had not receive until 4 days later but I asked the individual on the phone what I needed to do to cancel and was there anything I needed to return and the man said no and gave me my order number and told me if I had problems to send a email back which I did upon receiving my product which did not contain the items I ordered. And now I called them back after waiting over 2 hours and they said initially the wait time was 52 minutes. When I asked the lady who finally answered why I was charged she told me it was for the bottle that was sent and that if I read the terms of agreement that if I was not satisified and wanted to cancel I was to return the bottle and then I would not be charged. But I told her when I asked the other man was there anything I needed to return he told me no but she said I should have read the terms. But I asked if someone asked them if there is anything to do are they going to tell them and she said no that they should have read the terms. So I asked her if they were asked would they tell people she said no and if I had a complaint to send it to there email address which they do not respond to.
I order the free bottle of acaipure and paid the $4.95 shipping fee. Than my credit card was charge 39.99 than 44.95. how can Oprah let some company used her name and than they take advantage of people. It should be up to the individual if they still want to order the produt or not. They wont answere the phone nor answere your email. Oprah shoild to be a shame I will stop watching her show.
Ordered trial package, was told that i only had to pay shipping and handling $4.95. Instead they charged my visa $44.90. I am not going to pay this, they are going to have to pay me back. I have already spoke to my bank. They are going to do something about this.
I too was offered the free trial of 60 capsules for 1.95 and it took forever to get the order, like 3 wks and it contained the pills I ordered along with gum and water drops. I thought maybe they were free for being so late but later found out that they charged my account for 44.95. I have finished the product and did not loose any weight!
WHAT THEIVES HOW DO THEY STAY IN BUSINESS. I GOT RIPPED OFF FOR 44.85. ON A BAIY AND SWITCH SCAM. THEY DON'T ANSWER THEIR DORR IN LARGO EITHER.
I called them and was told my wait time was 57 min and 40 sec.Contacted my credit card company and put a disputed claim on the charge.
I ordered the free trial sample and was sent the full product & charged 44.95. I called the company many times to complain of the over sight and was told to hold for 42 minutes 27 seconds because of the high volume of calls. Those must be complaint calls. I HAVE A JOB TO GO TO. On 10/30/08 I was charged 39.95, today is 11/11/08 and I have not received the product.I am on the phone now on a 42 minute hold to cancel this product. The product does not work anyway. I really think that they put you on this extensive hold hoping that customers will not have the time to hold and hang up. THIS SMELLS LIKE A SCAM TO ME.
I ordered ACAIPURE on Saturday for a sample and a charge of $4.95. My account shows a debit of $44.85. This is a complete fraud. I have the phone number listed on ACAIPURE site, the operator had me on hold for 55 minutes. I also sent an email for an explanation and refund of overcharges. I am going to cancel my debit card to stop future charges from my account. THIS is a SCAM.
I ordered 1 bottle of "free" trial of acaipure and it never came, plus they charged my account twice with no authorization. When I called them the recorded message was fora wait time of 54 min. Still haven't got through.
they have charges coming out of my account that shouldnt be
I also ordered ACAIPURE free trial product for $4.95 SH only and was charged $44.85 for 2 other products not ordered. I am furious trying to reach someone at this number [protected] to get a return merchandise authorization number. If there are any other way of contacting them please let me know. Thanks
i also order free trail 6 pills what a joke, cant reach them by phone they again charged me, they should be taken off the internet
I only wanted the Acaipure and NOT the other two things. Have been trying to call you all but the line is always tied up, wonder why? Who is going to sit for 59 minutes and wait on you all to answer. Email me back with an explanation or I will send it all back to you. My credit card was charged ( which is called dishonesty) for an amount I might not have had. I want that put back immediately and I will send everything back to you. Don't ever email me and want me to buy anything else because this was a scam. I am going to notify the Better Business Bureau and let them know just how sorry you all are.
I ordered a free sample of Acai berry supplement. I was charged approximately $44 for two additional items that I did not purchase (Hoodia gum and Hoodia water). I phoned the number on my bank account and the agent said "I must have ordered it". I explained that I am an avid water drinker and would not have purchased water on line, especially $39.00 worth of water. I asked him to cancel the order. He claimed that it was already shipped out. This is right after I ordered the Acai berry supplement, and the charge was still "pending" on my account. He claims that I can return to sender without opening and I will be refunded. I am offended and disgusted with this kind of treatment.
These people put out a fake product with fake endorsments and once you order the product they do not allow you to cancel your order and return your money. They quote you one price and then charge your card 50x as much as was quoted and even after cancelling the order, they continue to charge your card until you have to report fraudulent charges and change all of your account information.
HOW IS THIS ALLOWED TO HAPPEN...!
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Like many others, I just wanted the trial offer paying only the shipping. I was charged 44.95 for the so-called "trial" offer, and later was billed another 44.90 for a shipment I never authorized. I too have been calling for the last two days getting a recording that it would take 55mins. and 7 sec. to get a human to talk to. That too is a farce, because no one comes on after 55mins and 7 sec. What a scam! I will not return the package until I hear from your customer service department. How can I trust your claim to refund my money after you recieve the package, when you haven't been honest with me so far. As to the restocking fee, I never asked you to unstock your product.
I was offered one bottle of Acaipure for free and paid $ 4.95 for shipping and handling. Then I received two unauthorized charges $39.95 and $ 44.90 on my credit card subsequently