Acaipure review: Charge not authorized by me 1528

This company is a SCAM! The product is crap, the customer service is the WORST I have ever had-they hung up on me after I waited for 61 minutes on hold, they charged my account and after I returned the product, they would not refund my money. They charged my account 3 times for something that I didn't want. They never answer the phone. This is the worst company I can think of ever that is doing business. DO NOT FALL FOR THIS SCAM!
I called my credit card company and filed a dispute.

November 13, 2008, I placed an on-line order for the "FREE TRIAL SAMPLE" of Acaipure, pay only $4.95 shipping & handling. November 18, 2008 I receive my credit card bill showing charges of $44.85. Was I pissed! I called and called the company phone number, was placed on hold with the minumum wait time of 58 minutes. I hung up, that's their plan. I then called my credit card company and immediately placed the charges under dispute. The sad thing is the credit card company cannot "block" charges. I then penned a very strong FORMAL COMPLAINT letter to the corporate office, address listed above, telling them how I was scammed. I also advised them that I no longer wish to receive that so called free sample and that I do not authorize any new or future charges to my credit card. I requested immediate credit of $44.85. Will see how long that takes to resolve. I added that I would be in contact with the Attorney General's office if the matter was not resolved immediately.
I hope that Oprah learns that she has sponsored yet another scam.
I know I have learned my lesson.

I did the same, was only suppose to pay shipping and they hit my account for over $40. I emailed them
twice and no response and of course no product either. ML

I ordered their product (AcaiPure) for $4.95, shipping costs, only to discover a few minutes later, the company charged me $44.95 for the product. I tried calling them no answer, and I tried calling the next day also with no one answering the phone. I had called my bank right after discovering the charge to dispute it. I have to write a letter to the bank giving them all sorts of information. Do Not Order from this company. You would be better off to go to your local vitamin store to find something similar.

Contact your bank and let them know, usually they would work with the company and you can get your money back. Hope this helps! :)

I also ordered the "free trial" of Acaipure for the shipping charge of $4.95 and was charged that plus $39.95 so I returned the unused capsules for a refund along with a letter cancelling any "subscription", got $33.10 back and then was charged another $39.95 the next month. It's a huge SCAM!

Seems like I'm having the same problem. Received my trial sample @ 4.95 on Oct. 3rd. Since then I have been charged 39.95 and 44.85. I also believed this was an honest, trustworthy company since Oprah had used them, I guess we've been deceived. I pray that someone will bring justice to all this and stop this company from taking advantage of innocent customers.

Ordered the promotional free trial bottle for shipping and handling fees only. Charged $44.95.
Making attempts to contact company for correction.

i recieved 2 extras in with my free offer. i need a rma number to return all products and i want a full refund too. please send me a number so i can return items that i did not open.

Same as every other complaint listed...order the trial order for $4.95 and was billed $44.90. Could not reach company by phone, e-mailed cancellation of product, but still continued to recieve product and be billed. Currently disputing charge with my credit card company to hopefully put an end to this expense non-sense. To make matters worse, I don't believe the product does a thing! Pissed in PA.

This Co. makes it impossible to return and cancel thier product. I received product I didn't order and invoice states you must have a RMA# to get credit for any product returned, however the lines are always either busy or there is a hold time of 74mins. (at last attempt) I"ve tried e-mailing with no response..I had to file a dispute with my credit card Co. They also claim no credit will be given for pkgs marked Return to Sender...

I have been billed again for #44.90 and did not order the product. This is the second time I have been billed. Was supposed to be billled $4.95 for free trial and now I've been duped. You can not reach andyone at the phone number provided. I want a full refund. i will send back product, but they are requiring an authorization number which you cant get!
Charlotte Lynn

Hey, gotcha phone number. I've been scammed by them too. They threw in a pack of gum and charged me this riduculous fee too. I called this number and you can cancel if you have the account #. I left them my phone number and address and told them basically don't be spreadin what little wealth I have.
Phone #[protected]

I have also sent an e-mail about you charging my account 45.85 for product I didn't order and you have yet to contact me with a RMA number and a confirmation from the shipping provider so I can return the product. I have called BBB and reported this company and called my lawyer to see if there is a way to shut you down for your company is running a scam on the internet and you need to be exposed. I want my credit put back to my account and if I don't hear from someone with in a week I plan on taking some drastic messurments and I have been assured that not only will I get my money back, but also for the trouble, inconvience and for the scam. Look for a lawsuit !

I ordered a trail of Acai Pure capsules for $4.95. Now I find two more charges for $39.95 and $44.95 which I did not agree to. I tried to call the number and got a recording saying my hold time was estimated at 76 minutes. I have notified my bank that the charges are not authorized and will take steps to change my account number. I want the money back you have wrongly taken from my account returned.

I also place an order for this product on 11/6/08 and only agreed to the S&H. I $44.85 was taken out of my account which caused it to be overdrawn.today is the 19th still no product, when I called there was a 35 minute wait time. I had to cancel my card. How can I get my money back.

I have made a free trail purchase of AcaiPure and was told that i would need to pay the shipping and handling fee only of $4.95. To my surprise for three weeks straight i my checking account was charged with 3 different amounts growing from, $29.95 to $59.95. This needs to stop i was outrage due to this un-authorize withdrawl of my account, and because i did not have the funds availible my bank charge me an overdarft fee of $30.00. Is there an orginization out there that can help us people being ripped-off by this company.

I ordered a free trial of AcaiPure via the internet. The charge was supposed to be $4.95 for S & H. When I received the product along with it came two additional products which I did not order, or thought I did not. My bill was for $44.85 instead of $4.95. I emailed the company to cancel my membership but I called also. The wait time for someone to answer the phone was 1 hour and 20 minutes. When Dawn finally answered the phone, she was very beligerent when I told her I had not ordered the two additional products that came with my free trial. She said on the screen where the credit card info was input were two boxes in yellow allowing them to ship the two extra items. I did not remember seeing these boxes. I in turn went back on the internet and entered fictious information to get to the credit card screen and found the two yellow boxes she had mentioned. The scam is that the boxes already have check marks to ship the products and no mention is made to deselect the "yes" response. No one would ever think to do this by reading the information about these two products. I have contacted my credit card company to dispute the claim and will wait to hear from them. Since I did not order the two items, I am not going to return them nor am I going to pay for them.

Be aware when ordering "free trials" from the internet. There is ALWAYS a catch. I have learned a great lesson from this experience and this will not happen again to me.

Same thing happened to me. Charged 44.85 for products I didn't order. I was then charged another 39.95 from acaipure on my credit card 3 weeks later. I tried calling and was told, by recording of course, that the hold time was over an hour. I also sent several emails to the company that have been ignored. My sugggestion is to cancel your card immediately if you fell for their free offer, because they will charge you again and will probably keep charging for as long as they can.

i BOUGHT A TRAIL FOR ACAI PURE THEY SENT IT AND WHEN I TRIED TO CANCEL FOR HEALTH REASONS THEY SAID THERE WAS A 62 MINUTE WAIT SO I WAITED AND NO ONE ANSWERED EVERYTIME I CALLED THERE WAS A LONG WAIT TIME AND NO PERSON EVERY PICKED UP.

You have to read the fine print at the botton of the page. It tells you that you will be billed every month, unless you cancel. I had to wait over an hour for customer service, but I did finally get through.

I also ordered the FREE AacaiPure plus shipping and was charged$44 FOR PRODUCT I DID NOT ORDER. A total rip off. Who can I take this to along with all the people that have complained?

I rcvd a bottle of acai pure by USPS. I have e-mailed and said i did not want anymore. I also talked to a customer rep on 9/15/08 name Todd he also said he would take care of my situation by putting notes that i did not want to rcv anymore. I have been billed 3 times. I just returned the package i rcvd today by via USPS. The thing is I only rcvd my order i originally ordered and the 1 I sent back today. I just want want my money back. I contacted my credit card manager they were very helpful my lawyer is now involved. THIS SCAM HAS TO BE STOPPED.

RIP OFF COMPLETELY.STAY AWAY FROM THESE IGNORANT PEOPLE

Does it work?

Oprah owes me money. Unless she has been scammed also, her name is dirt. My wife really thought it was good stuff and I kept telling her I did not want to buy it. Now it keeps coming. It makes me sick.

I can't believe how many people submit their credit card numbers to websites without thoroughly researching them first. I agree that this company is sneaky and unethical, but everything that you're all complaining about is outlined fairly clearly on the website. I hate to come to the defense of such an obviously amoral business, but you all learned your lesson the hard way. Next time be more thorough, ESPECIALLY if you're entering a credit card number. Kinda common sense.

I called Phone number for Acipure, Long wait and no one answered. Try the computer for Acripure wishing to cancel and no place provided where one can cancel . They keep sending the product and charging my charge account. Now I shall call my credid card and ask them to cancel and not allow any more charges from Acipure.I am discusted with this bad business dealing.

ORDERED A TRIAL ACIPURE FOR 4.95 S&H ONLY!
WAS TOLD CREDIT CARD WAS DENIED AND CHANGED CARD AND CHECK BANK ACC.AT 5am
AND INSTEAD OF 4.95 IT WAS 44.98, HOW CAN I GET THIS TAKEN CARE OF?THIS SCAMB NEEDS SOMETHING DONE ASAP.

What a scam! Where can I write or call to report these people? I ordered the FREE TRIAL on 10/15/08 with the understanding that they would charge my account $4.85 for shipping. They charged $44.85. I called and they told me I would receive a credit for $$39.95 when they get the product back. I waited for the product and mailed it back (another cost to me for the shipping) and then received a CHARGE, nor a credit on 11/4/08 for $39.95. It has cost me $84.80 for a product I don't have. Dishones way of doing business.

As I posted earlier, same happened to me, not only did I not receive the product, but was charged additional charges since then which I'm disputing. There were no additonal options to choose from on their website and yes I did read before agreeing to the acai pure purchase, however, I didn't agree to purchase any additional items. The only way to stop the charges from continuing to occur is to CANCEL your card. or they will continue to sell your credit card number and charge you!

I also ordered the Acaipure free trial for $4.95 and got a bill for $44.85 and two products I did not order. I guess what they say is true, nothing is free. But I personally feel they are nothing but a bunch of crooks.
Judy Snohomish, WA.

I responded to an add in good faith and was supposed to recieve a free sample and pay only for shipping
but they sent extra items without my consent and billed me $44.85 this company is a big rip off and
I would not recomend them to anyone and I will never do business with them again

I went to the Acai Pure websit intending to order the pills only for the cost of 4.95 S/H but did not notice on the right side two boxes that were checked off meaning I would be charged 9.95 for gum and 29.95 for water drops. I believe this is what is happening to every one. I did NOT realize this until I was charged 44.85 the next day. I did call their number and waited 51 minutes to speak to someone. They told me NOT to send it back return to sender, but to get a "return Merchandise Authorization" number and mail it back. I followed these instructions and it's been 10 days and still no refund. I'm crossing my fingers and praying they will honor my request and be descent and honest.
We have all failed to recognize those boxes on the side when entering payment, that is what is getting us into trouble.
It's too, too bad this happened to so many people ~ lesson learned.

I too want to complain about ordering this product AcaiPure from centralcoastnutraceuticals. I wanted the free trial for just the cost of shipping $4.95 (it cost them $2 plus change to ship). I was sent two items I did not order and was charged $44. I've tried emailing and calling the company. No response. Today when I called it said I had a four minute wait; I waited 60 minutes. You need an authorization number to return. Can any help?

I actually read the "fine print" and made sure to make a note of the customer service numbers just in case I had any disputes. However, the problem is that I did not receive the products ordered. When I called to express concerns about not receiving my order, I was informed by an automated voice message that the waiting time to speak with a customer service representative would be exactly “82” minutes.

To ensure that no additional charges are placed on my debit card, I proactively called my bank to dispute the transaction and was told that they receive several complaints like this every day. I was also advised to cancel my debit card to avoid any other fraudulent charges. I ordered two (2) different products using the following telephone numbers: [protected] (wait time to actually speak with a customer service representive was "82" minutes) and [protected] (called numerous times and customer support was ALWAYS unavailable).

It will greatly benefit us all to refer to the "Complaints Board" website before making any future transaction of this type.

I did not receive the product and was overcharged. Tried calling and can't contact them due to long wait on phone. what do you suggest I do? Ursula Cobb

The same thing happened to me...I am going to continue to seek out justice. I have not received any product besides the free trial and therefore tried to cancel and could not get through. They need to be stopped. I am going to report to the BBB...All of you need to do so as well.

I received an email saying that Oprah suggested and supported this product. Acaipure offered a free trial for only shipping. I then called the number to cancel because it didnt work. The hold times were over an hour. I was then charged 39.95 and then another 44.90. This is a scam and we all should do what needs to be done to get this cleared up. I called for 4 days straight and there has been over 60 minute hold times. I called today and waited over 60 minutes and still didn't get anyone! This needs to be stopped. I will file a complaint with the BBB as wel as make as many legal complaints possible.

was only to be charged 4.95 shipping handling, my account was charged 48 plus dollars, 8 days later, still have not received my product, revisited the website and emailed their customer service several times and not getting a response. i will have to cancel my credit card to stop further charges, read the fine print at bottom of the page and uncheck the boxes on the website so you don't get charged extra for products you dont want