Acaipure review: Charge not authorized by me 1528

they advertize a free trail for $1.95. they charged my credit card $41.85 on 10/31 and today $39.95. i only should have been charged $1.95. i tried to call email and chat on line. they are very bad, horrirable people. SCAM! SCAM!

This was to cost $4.85 for S.& H. Well they took $44.85 out of my acc.I keep only a small amount in my bank acc. for the internet.Well they paid this co. and took $35.00 fom my acc for a thing called sure pay to pay any checks that come into my acc if there is not enought there to pay the check, the banks pays it and I have to lose #35.00 for there untruthfulness.Then to make matters worse I had wrote out another check for $11.54 and of course the bank paid that and AGAIN charged my acc another $35.00All because this co charged me $44.85 instead of the $4.85 they said it would chg my acc.Now try to get them on the phone is a BIG JOKE.It says they have so many calls coming in it will be about 72 min til I can get thru.Yea I wonder why they have so many calls or should I say complaints.Now I have the product can I send it back with out opening it and get my $44;85 back plus my $70.00 to my bank acc? My bank wants me to file papers, so I guess that is what I will do because I can not get to talk to a person @ the co. So do not send them a penny because they will wipe ouy your whole bank acc.

Seems as if have a heck of a scam going on here people. I as well as all these other people have ordered your free trial offer and was sent the gum and drops that i didnt order and was charged 39.95 for them then you sent anothr that i did not order and charged my account for 44.90. I as well have tried for weeks to reach your company with no avail. But unlike the others I am a police officer and know what contittues fraud and that my firend is your company. There will be charges fikled against your company on my behalf. I want all my money back now. today if 11/20/08 you have until 11/26/08. you will not be taking more money from my account. I suggest to all you folks out there that this has happened to, immedaiatly go to your bank and stop them from drafting your accounts then go straight to your local police departments and turn in all the information you have. Also these pages have been forward to Oprah Winfrey who you use as a fake spokesperson and lets see what she does to you.

I was told that I would be charged $1.99 and i was charged $44.85. I have tried to send e-mails it comes back as not an existing e-mail address. I've called the company to try to cancel and ask why I have not received my order. I also asked why I was over charged. The rep couldn't answer any of my questions. The rep told me that there was delays in shipping that it hasn't been shipped out yet. He also told me that I would have to wait until I get the product and send it back and when they receive it I would get my money credited back. This company is a scam and I just want my money put back in my account ASAP. I told him at this point I don't even want to try the product because I was lied to about the charges. He just hung up on me. Not to mention I stayed on hold for 75 minutes. That's RIDICULOUS. WOW! what a nasty business... PLEASE respond to my e-mail or let me know what I can do about this. THANK YOU, Ruth Zamarron 11-20-2008

I ordered the RiskFree Trial Offer only and now I am being charged on my credit card for 2 orders. I received the free order only. My order # is 1336267. Please take these 2 orders off of you list. And take my name and info off of your list. I am furious about these charges. If not resolved soon, I will call my credit card company and have the charges removed immediately! I want to hear from you ASAP. Judy Maidment

I, along with all of you, am furious that these companies can use Oprah's name to recommend these products and then rip us off by saying we can try the product for $4.95 and then add additional charges onto our credit cards without any kind of notification. I suppose I failed to read the fine print and didn't mark the correct "bubbles" as stated in some of the emails above. I have had no luck in contacting the company, but I have notified my charge card company in hopes they can help me with this as I did NOT authorize additional charges. Hopefully, they has the power to help with this. I was so dumb to trust this company and their products. As some of you say, we should know better! Sad, but true!

I am still having trouble getting charges removed from my card. I never could reach them bu phone, finally did by email. They sent me a contract they allegedly
say i agreed to when i ordered the free trial. However
i do not recall ever seeing the contract when i ordered.
Sent two bottles back in the same package. They say
only one was sent back.
We need to somehow inform Opra and Dr OZ that this company is using them in their advertising SCAM
Keep up exposing this company mabey they CAN be STOPPED To BAD they are probably making millions
off this. One person at a time

I SIGNED UP FOR A FREE TRIAL OFFER OF ACAIPURE ONLY PAY S&H OF $ 1.99 AND RECIEVED EXTRA PRODUCTS ( HOODIA GUM & LIQUID DROPS) AND MY CC WAS CHARGED $ 44.95 WHICH CREATED AN OVERDRAFT CHARGE OF $35.00 SO A FREE TRIAL COST $ 79.95. BUYER BEWARE. I DONT CARE IF IT WAS SEEN ON OPRAH! I WONDER IF OPRAH WAS CHARGED FOR A FREE TRIAL?

I ordered this product on line for 1.95 and was charged 41.85 on my account. I wantb my money back.

This product is a total ripoff. BEWARE DO NOT TRY FREE TRIAL. They charge uyou 44.98 and you don't get anything . Then when you try to contact them you get a machine I had to cancel my credit card. I hope everyone can read this cause I won't rest till there outta business

Having the same problems. Receiving items not ordered. Credit card being charged without permission. Can't reach anyone via email or phone. Yes, this is a scam. Credit card company won't do anything about it. Legal action in store!

I also ordered the trial bottle and just received a 29.95 charge on my card that I did not authorize.07

ordered on line for1.95, my credit card was charged 41.95 .Never recieved any product

pissed off

they get you to order the product for 1.95 and charged your credit card 41.95.scam

Not only did I experience the above, info also says refunds will be given only for "unopened units." How do you "try" something w/o opening it?
Then there is the 15% restocking fee.
Let them sue me, they are not getting any of my money except the original shipping fee.

MY CREDIT CARD WAS CHARGED ON 10/26/2008 39.95 AND44.90 ON 11/10/2008 FOR A PRODUCT NOT ONLY DID I NOT ORDER, BUT I HAVE NEVER HEARD OF. I THINK THIS COMPANY NEEDS TO BE INVESTIGATED AND POSSIBLY SUED FOR THEIR ACTIONS

and i have now become another statistic of this company.
i caught them early though and had my bank close the card that acaipure over charged and then tried to insist that i ticked the two boxes for the gum and extract that was after i was placed on hold for 70 minutes. was issued another one and i am now reporting them to the ftc and i urge all of you to do the same. i will also be filing a disput to have the charges removed.

here is the web site for the federal trade commission, just follow the prompts.
https://www.ftccomplaintassistant.gov/

please pass this website on to others that have been ripped off by this company.

i ordered the Acaipure from this company. i was not happy with the product and so i called and got a return # from them. i returned the product and i still have not received my refund! and then found that they mailed me MORE product and charged me! i called their toll free number and the message said that there was a 90 minute wait to talk to someone! i have e-mailed them 3 times and still have not heard from anyone! i don't know what to do! i can not believe that they can get away with this! what is a Consumer supposed to do in a situation like this? i feel like my hands are tied!

this same thing happened to me . i ended up calling my bank. cancelling my card, and i requested a complaint form from the mo. attorney generals office. you have to do this to get your complaint thru the system. i did get thru to the acaipure people after a 2 hour wait. they called me a liar and hung up on me. turn them in to the attorney general. it's the only way something can be done. contact your credit card company or bank asap when you see these charges or they will CONTINUE to charge your account

I ordered a sample of Acaipure and you sent me a bottle of that and two other products that I did 'not order and charged me 44.85 instead of the $4.96 I was told I would be charged... now this month I receive another both of Acaipure which I dojn't want Your frigging product doesnt agree with me.. I will send both bottle back to you and want you to to credit my account for 44.90 less the 4.95 shipping.. And cancel any more items you chose to send to me..do not make any more charges to my credit card as I will be bring legal action against you for false advertising..etc
Jim Klotzbach...

I had the same thing happen to me, in big print they state free trial just pay shipping and they debit my checking account for $39.95 and this month they just did it again and took $44.90 out my account. I called and waited on the phone for over 70 minutes...I am contacting the Better Business Bureau because they should not be allowed to get away with this. If their product is so great why do they have to send things and charge accounts for a product that was not requested...I only put enough money in my checking account to pay my bills and because of their latest charge which was not authorized I got charged an insufficent charge of $35.00...I am made...Times are hard and we all work hard for our pay and they should be ashamed of themselves...

I like so many others ordered the free trial offer. I just received the product today 11/21/08. To my surprise the were two other products included in the shipment that i did not order or want. I have been charged $44.85 to my credit card, which I did not authorize you to do and was not agreed to. I have tried repeatedly to contact the company to get an RMA #, but was told there would be 67.6 minute wait. After gettin no answer I am trying to get the RMA# this way.

I trusted you since there was so much good information in the media about this product. I am very disappointed with your company. I do wish I had read all the complaints before I took your word.
I have contacted my credit card company to cancel any futher payments to you.

Please contact me with the RMA# ASAP! So I can send this Hoodiwater and gum crap back to You!

My order number is 1579824 and just in case you no longer have my nam and address it is:
Joan Baclesse P O. Box 841 Linn, Mo 65051

Please do not wait to long to reply to this request !

I ordered a trial of the product called Acaipure. I received the shipment and was billed 4.95 for the product. I then was billed 39.95 as I hadn't sent back the unused amount. I then got billed anohter 44.90 for another shipment of Acaipure which I didn't order. Apparantely, when I ordered the trial bottle, I ended up getting signed up for some program to receive regular shipments of the product. I received no paperwork in the mail to confirm this or anything other than having my credit card billed.

Today I contacted the customrer service number and waited over ONE HOUR to speak to somone who was completely rude, who told me that the co. shouldn't have to "hold my hand" to read the fine print when I was ordering the product. I informed her that the most recent shipment was sent back as refused and she let me know that I will not be credited for the shipping and that there is a 10% stocking fee.

This is very poor customer service and there really needed to be some form of follow up letter with the shipment confirming
what I had supposedly signed up for to be billed for the product once a month. Instead, there was a single page flyer sent with the bottle not giving any information about the sign up at all.

I am separately filing a complaint with my credit card co. to get the charges re-credited to my credit card.

my credit card was charged for two items I didn't request. I agreed to a 30 day trial of their product AcaiPure for s&h of $4.95. I received the trial product and two others I didn't agree to, but was charged for.

Ad says Acia Pure, free shipping is 4.95 it took 3wks for the order to come in but what came, is an un authorized Hoodia water and Zoft hoodia gum and was charged 44.85. I called the #on the letter that came with [protected] says the wait time is 71 minutes due to heavy call volume. the company is 'Cetral Coast Nutraceuticals, Inc' with return address 'CCN Returns 12399 Belcher Road South Ste 140 Largo, Fl 33773' This is a scam these people are preying on people that think they are getting a certain one thing and they are slipping in others hoping that since it's already there you'll just keep the items thats doing business wrong and duping the consumer.

I too was scammed in exactly the same way as most of you.Fortunately my ccard company has reversed the charges and is investigating the situation. I am also contacting my state attorney general's office -the consumer protection division for help. I think we should let Oprah know how her name is being increasingly linked to a massive scam. And I too would be willing to mount a class action lawsuit.

order the Acai Pure free trial and was billed for Hoodiburst gum and Hoodiawater for $41.85 as well as billed again a week later for $39.95 for a product I did not order or recive. I tried to contact them by telephone on 3 seperate occasions waiting up tp 71 minutes and then I was disconnected.

Paid shipping for sample product- THe was charged $39.95 for another item i never received

I ordered the trial sample and was supposed to only be charged for shipping; instead they charged my credit card $44.85. When you try to contact them, you're told "our calling volume is very high at this time and we take calls in the order received and it will be approximately a 73 minute wait". Obviously the wait is due to them overcharging people!

I ordered a trial of AcaiPure in Oct., 2008 for $4.95 shipping and handling and was charged an additional $39.95 for more product that I did not authorize. I would appreciate a refund and even more importantly, for this company to be banned from deducting any more money from my account

I wish I had read all the posts here. Everything they said is true. I am filing a complaint with the FTC.

I also ordered a free trial for $4.95 shipping and just looked at my credit card bill and was also billed $44.95, I think this buisness needs tuned in. I believe this is a scam. I am putting a stop on my creidt card for the main reason of more charges showing up. I would suggest everyone esle does the same.

Evidently this company is actually out of Phoenix, Arizona, however; my package came from the same name in Ft. Largo Florida.

I ordered a free 14 day trial of AcaiPure to only be charged $4.95 shipping. However; when I received my order, included were two products--namely Hoodiburst Gum, $9.95 and Hoodiawater, $29.95 for a total charge of $44.85.

There was nothing of the order form for me to access these two products on the internet.

Dishonest business practice. I did not try the AcaiPure, nor did I open the other two things. Even if I had liked it, I would never reorder from a company that would blatantly send more than ordered and bill my credit card.

So did I! The offer said 4.85 and they billed me 39.95 dollar.

What do you do about it?

Anna

I also ordered the sample and was charged 44.95. Have been charged again for a monthly shipment that I still have not received. To get in touch with these people you will be on hold for at least ONE HOUR. It is unbelievable. They would not refund me, work with me in any way. I have even sent an email to Oprah. AcaiPure is a terrible company.

My checking account being charged, for several months now and never recieved any produced. I didn't sign up for anymore than one bottle. I just want them to quit charging me. I didn't even like the produced.

The very same thing happen to me. I tried a sample about 6 or 8 months ago & now all of a sudden I am getting charged 44.90 each month. How can I keep these people from getting my money. Can I just tell my Credit Card Co. not to pay. Please help. I can not afford this.

I did send them an email. They did email me a return number. I did return the package but I did not insure the package for the 80 bucks worth of stuff that was in it. The post office either has not been able to deliver it or they lost it. My conformation number shows it was sent but never delivered. I have contacted the post office and they are suppose to return my call but never have so now I have to go down and deal with the post office. Has anyone actually had a package returned to the company?

Well, Folks - Add my name to the list. I finally got through to "Jason" (that was at the beginning of our conversation) and when I repeated his name suddenly he became "Jay." He gave me an RMA and I promptly packed the stuff up and mailed it back on Oct. 15. My USPS delivery confirmation shows it was delivered to them on Oct. 18. I asked for a refund in my letter and have yet to hear from them. I did not order over the internet - the offer was in a local magazine. After reading how this company continued to charge customers without their approval, I thought it would be wise to cancel my credit card - a major inconvenience as I used that account for other legitimate charges. It won't do any good to contact the BBB in Phoenix as I got no positive feedback from them. The BBB did contact the scammers and sent me a copy of the letter they received from the company (which was full of lies) and told me the case was closed. You can rest assured I've had it with so-called FREE TRIALS.