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Accredo Health Group Complaints 172

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11:58 am EDT
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Accredo Health Group Receiving medication

On September 22 or 23 received an automated call that meds would be delayed.

I called let them know I was out of medication and due for Actimera on September 27th.

They said they couldn’t change date would get there on September 28th.

This is pryer to hurricane.

No meds called September 27th 28th and 30th. On 30th was assured I would Receive medication on Saturday October 1st by a supervisor. I have only talked to supervisor since this has started.

No meds called again today October 3rd.

Was told shipping has been down for 2 weeks (this is not true) ha e seen UPS and FedEx trucks out every day.

Now I’m being told delivery on the 5th!

This is 2 weeks without medication and I am in extreme pain from inflammation.

I am at my ropes end and will probably try and seek medication somewhere else if possible.

I have been lied to and it is definitely not fair. I have always did what I was told to do regarding medication and I do not believe I was treated correctly.

Please launch an investigation into this so someone else doesn’t have to go through what I had to endure.

My name is Richard Briggs

8/4/1963

7149 Andre Dr

Zephryhills, Fl 33541

[protected]

Desired outcome: Receiving my medicine

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12:28 pm EDT

Accredo Health Group Customer Service

I work with a Provider's office. We prescribed Humira to Accredo Specialty on 6/1/22 for a patient that has a Cigna Employee plan as primary and Molina Medicaid as secondary. The prescription was transferred over to CVS Specialty stating Accredo could not fill the medication because the primary plan had "termed". The plan was still active. It's now 9/28/22, I've spent 16+ hours on the phone between Express Scripts, Accredo and Cigna and keep getting the runaround. This patient has been in extreme pain due to their condition. Accredo cannot figure out next steps and I keep getting transferred to different people, sometimes without being notified that I am about to be transferred. I have to repeat myself over and over again. There is no reason that it should take 4 months to fill a medication for a patient that has a Cigna Employee plan. I need resolution ASAP

Desired outcome: Patient to receive their medication ASAP

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10:52 am EDT

Accredo Health Group Mounjara and Embrel

In the past couple of months two prescription orders were place and both times, Accredo sat on these doctors prescriptions and failed to process them.

It was not until I had to call to find out what they were doing that they then processed the medication. Their poor performance leads to neglegence and risking a patients health.

Rick Geiger

[protected]@aol.com

Desired outcome: Do their job and not put patience at risk

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5:18 pm EDT
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Accredo Health Group Incorrect amounts of Supplies sent with my Norditropin

My med is injected 14 times a month, for several mo I have received 90 syringe needles each month and 1-5 alcohol pads (I generally need 15 to 20 per mo). PLEASE NO MORE NEEDLES UNTIL AT LEAST late 2023..I HAVE ENOUGH NEEDLES FOR THE NEXT YEAR ! and my husband bought me a box of alcohol pads to supplement the ones I need. See the photo of what I received today and in the past.

Desired outcome: Each shipment to have the correct number of alcohol pads say 20 and no needles for a year and then only 14/15 a month.

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4:03 pm EDT

Accredo Health Group Difficulties with ordering/reordering RX

To Whom It May Concern:

This email is to bring to your attention the challenges I have experienced with Accredo. As you'll see, my documentation during this process became more detailed as I became increasingly concerned with Accredo's processes and lack of communication.

I have been taking Prolia, an injection taken every 6 months, for two years. Each time I contact and work with Accredo staff for this medication has been a stressful challenge due to the lack of communication within your organization. As as example, I will outline the contacts and some of the issues below:

My initial call for Prolia scheduled to be given by my doctor's office on 9/7 I did not document, but was mid-week the week of August 22 to advise of the need for the medication.

I spoke with a male employee on August 27 who assured me someone from Accredo would call me Monday or Tuesday of the following week (8/29 or 30) to schedule delivery.

On 8/30 I called Accredo as I had not yet received a call and spoke with rep Terry, then asked to speak with supervisor Ms. Francis.

9/1 I called again and spoke initially with rep Stephanie, then with supervisor Janet (X60411) when I was told the prescription was still in process. Janet has been the most helpful staff person in actually doing things to get this prescription done and delivered. She called my doctor's office to get authorization to have the RX delivered to my home as the Dr office does not accept RX deliveries. She put a request to expedite the refill. She agreed to and did follow-up with me this same day and the following day.

9/2. I received a call from Accredo rep Donna. She said they did not have on file authorization to deliver to my home, nor did they have on file my credit card (which has been on file and used for the past 2 years). She said the medication could not be delivered until September 7. I then asked for a supervisor and spoke with LaReesha (sp?). She also said the medication could not be delivered prior to 9/7. I asked her to call me back as I had an incoming call from Janet.

Janet informed me the RX could be delivered 9/3, which it in fact was.

Per my MD, the plan is for me to take Prolia for a total of 10 years. That means 8 more years. I do not want to go through this process 16 more times. It is clear that documentation in your computer system is not input in a manner that is easily navigated by your staff, and of more concern, is not input in a timely manner.

I imagine that leadership is aware of at least some of the above concerns. I hope they are addressed and would appreciate a response.

Sincerely

Beverly Marston

[protected]@gmail.com

[protected]

Desired outcome: Address internal processes to facilitate ease with ordering RX

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9:05 am EDT
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Accredo Health Group Charged for Prescription in Error

My copay expired for Xeljanz in May 2022 and I was not notified during the reorder process via phone. As a result, I received a bill for $2,782.35 in May.

I began calling in May (19th) to have this rectified. Spoke with a "Jennifer" in Billing and explained the situation. When I had not heard back by June 1, I called again and spoke with "Chris" who told me that he was sending the recording of my call to be reviewed to ensure that I was not told about the copay, and if so, it would be reversed.

I did not hear back and received another bill in July. I called again and was told by "Abbey" that she was transferring me to her "Leadership Crew" to resolve. I then spoke with "Candace" of the "Leadership Crew" and was informed that they had reviewed the call and that I WAS NOT told about the copay, so the amount would be reversed. She said a form had been sent to Billing Escalations on June 8 to resolve, but it was not done. She was sending ANOTHER "Escalation" form and she would call me back in 24/48 hours to let me know it was done.

Needless to say, I never heard from her. On August 20th, I received a "Past Due Notification." On 8/22/22 - same story, different day. I called and spoke to "Cory" who said all the same things. I asked for a manager, was reluctantly transferred to "Leadership Crew" member "Dallas" who again said yes, I see that the recording was reviewed, you don't owe the money, sending ANOTHER (#3) "Escalation" form to Billing Escalations. I will hear from her in 24/48 hours blah blah blah.

I have asked numerous times to be transferred to an actual person in charge that has the authority to fix this. I was told by "Dallas" that she would copy her managers, "Rose" and "Jason" on the email to Billing Escalations.

Desired outcome: This is a simple fix - should not have been charged initially and it should not be taking over 3 months to fix the problem. The charge of $2,782.35 needs to be reversed.

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7:33 am EDT
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Accredo Health Group Medications delivery

Accredo failed on 2 separate occasions to deliver remicade to my infusion center, causing two cancelations of appointments for IV infusion treatment. After spending hours, days on phone with hospital, Dr, and Accredo rep. Come to find out, it was a glitch in their system because they asked my Dr to send a second script order in that put first order in a holding pattern and their own team couldn't resolve this until I kept complaining. I worked in health care for many years and insurance, so I'm lucky to know the system. This delay of 6 weeks, and will be longer by the time I get treatment, has caused a severe flair up of my psoriatic arthritis and sjrogrens. I am suffering pain, fatigue and lack of energy and now have to take more invasive medication to bridge till I get treatment. This company causes harm to its clients and should have a class action law suit from all the complaints being filed. If they can't fill medication in time, they should pay for hospital to fill gap, no questions asked. Especially for cancer patients or Lupus patients. Autoimmune patients already suffer enough without this company adding to our burden. You should be ashamed of yourself.

Desired outcome: An overview of policies and procedures that review when prior authorization or Dr. Script is needed so medication can be delivered in a timely manner. Improved training of member services. Quicken pharmacy approval process.

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11:23 am EDT

Accredo Health Group Worst company ever!!!!!!!!!!!!!!!!!!!!

In the last several years I have been forced to use this pharmacy due my insurance, I have begged to please let me use a different pharmacy . they delay the prescriptions, they lie to you about them, they come up with every excuse possible to not send you the medicine you need. Originally I was told it was my Dr fault, I ended up changing DR. then I was told it was my insurances fault so I changed insurance, now after 3 different doctors and 3 different insurance companies I am still have the same issues, I have spent over 15 hours int he last week to try to get my medicine, it was suppose to be here today, Guess what I rec a automated message telling me it was on hold, After 2 hours I was told it was the insurances fault, then when they told me it needed prior authorization I proved that was wrong. .every time for 5 years that I have needed a prescription filled I go thru this every time no matter what insurance or Dr.

I DO NOT UNDERSTAND HOW THEY CAN STAY IN BUSINESS AND HOW THEY CAN SLEEP AT NIGHT KNOWING WHAT THEY ARE DOING TO PATIENTS!

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10:08 am EDT

Accredo Health Group My bill violates company policy

Dear Accredo Representative,

I am writing to you to file a formal complaint citing Accredo’s violation of its own policy. This violation has left me, the patient, with a very large unnecessary bill.

I placed a medication order on May 10, not being notified that my account had an existing large balance.

Accredo’s policy states: “You will be responsible for paying your copayment when you order your medication or refill. We will tell you the exact amount you need to pay Accredo. This amount has to be paid when you order your next refill.”...“If for any reason you owe a balance, that amount needs to be paid before your next delivery.”

I have been charged $4,607.88, for the May 10 order. The fact that this order shipped violates Accredo's own policy.

I have already spoken multiple times to the billing department and escalated this issue. However, Accredo refuses to acknowledge it's policy breach and I am receiving no response to multiple phone calls requesting to negotiate.

Desired outcome: I respectfully request to speak about negotiating a fair balance adjustment considering this policy breach and all further action (sent to collection) halted until this has been resolved.

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12:05 pm EDT

Accredo Health Group Specialty pharnacy

I have no choice but to use Accredo Specialty for my specialty medications. They never send the meds on time. They say they send a request to my Dr's, but my Dr's have never seen one. I am set up for reminders, but never get them. Every month is another issue. I usually end up in tears because I just need the medicine to live. Each employee I speak to, tells me something different. They have multiple accounts open for me, which causes even more issues. I have used mail order pharmacies for years and this is the worst.

Desired outcome: Compensation for time and stress

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9:27 am EDT

Accredo Health Group Prescription line

You call and go through the promopts and someone literally hung up on me without even introducing themselves. rude

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11:28 pm EDT
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Accredo Health Group Accredo Pharmacy / Cosenytyx medication

My son recently started a new medication and Accredo Pharmacy is responsible for delivering this medication. I have had so many issues trying to get this medicine delivered. Each person I speak to at accredo tells me that his RX is locked and NO ONE can seem to help me. I have spoken to a number of PCA at accredo including trying to get pharmacists in to unlock the file to get my son's medication out...no one has answers. I have NEVER dealt with a Pharmacy such as this. This is by far the WORST experience. I would love to speak with someone who is able to resolve this issue and get my son's medication delivered. Please. Thanks

Desired outcome: My hope is that this issue is resolved. My son gets his RX by Monday for his scheduled dose

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4:12 am EDT

Accredo Health Group Billing charge for lupron prescription drug

Accredo pharmacy fills my daughter's prescription drug Lupron on behalf of Express Scripts. During refill of this drug Lupron, they charged an unfair, deceptive, extremely high price of $4701 for 1 single dose of Lupron injection. I mentioned very clearly that I would not pay more than the customary amount that I previously paid for last 1 year which never exceeded $150 for a single dose of Lupron. They mentioned a single Lupron dose costs $11,452 and after my insurance deductible, I have to pay $4701. This appears to be price gouging. Also, it violated the 'No Surprises Act' since I never agreed to pay more than the previous charges of the same medicine. I request to investigate this company for surprise extremely high prescription medical bill charge to the consumer.

Called Accredo several times and reviewed call transcripts where it was clear that I never agreed to pay more than the customary amount that I previously paid for last 1 year which never exceeded $150 for a single dose of Lupron. They said if I didn't accept the charge then they would remove the charge. Later they denied it. They said their representative would call back after review by management but they never called back. They changed facts, they lied, etc. They are forcing to pay me $4701 for a single dose of medication and my daughter requires this Lupron injection 4 times in a year.

Date of incident June 2, 2022

Desired outcome: Remove the $4701 billing charge or adjust the charge to what I previously paid which never exceeded $150.

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11:20 am EDT

Accredo Health Group Issue not resolved after 6 months

There is an outstanding balance of $4,355.60 on my Accredo account which I have been trying to pay with a virtual debit card provided by Biogen. I started attempting to resolve the issue of the co-pay balance (from 10/2021 for Tecfidera) in January/2022. I have spent many lunch breaks and have had to take multiple days off work in order to make the phone calls to try and resolve issue. This has been ongoing for 6 MONTHS. I have been sporadically provided with “complimentary doses” of Vumerity (current medication) from Biogen. The medication I am prescribed for relapsing/remitting multiple sclerosis should be taken as directed to be effective. I am now suffering new multiple sclerosis symptoms which I believe are directly related to my disease not being treated properly for SIX MONTHS. Yesterday I had Accredo and Biogen on the phone at the same time and was appalled that the Accredo representative engaged in arguing with the Biogen representative. I am seeking quick resolution to this problem through Accredo before I escalate my complain to an attorney.

Desired outcome: I wish to pay the balance of my account with virtual debit card provided to me by Biogen so that I can order medication that is prescribed to me by my neurologist to treat multiple sclerosis before I suffer further physical disability.

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7:31 pm EDT

Accredo Health Group Shipping issues

This has been my second go around with Accedo in as may months. first time was due to the did not inform me or my Dr's office that they needed a new prescription and Prior Authorization. This caused a delay of three weeks.

Now, I placed an order last friday to be delivered on the following Tuesday. They shipped on Monday the prescription ( packed on ice ) gets stuck on a truck in Jackson MS for basically a day and a half. Talked with several people including two pharmacists and they assured me that they would ship out the replacement order for delivery no later than Friday. Well here it is 6:30 on Thursday night no info, no tracking numbers, nothing. Again Accredo has risen to the highest level of indifference or incompetence, I can't decide which!

Desired outcome: Get it right!! I understand a shipping issues but when your people say the are going to make it right they need to follow through. All I want is my Medication delivered in a usable form, a response and an apology for my aggravation.

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ValerieB74
US
Jul 12, 2022 10:44 am EDT

I absolutely hate this pharmacy! I get 1 dose of an injectable once every 3 months from this gawdawful business - and in the year of dealing with them, NOT ONCE have I been able to get my prescription without dealing with 100 different problems! They are unorganized, incompetent and DISHONEST! One person tells you one thing, another tells you the complete opposite and then the next will tell you you don't have an order (after waiting for a month). Every time it gets close to my refill date, I get extreme anxiety knowing I will have to deal with them. NEVER have I dealt with such a HORRIBLE business. I have no idea how they are still in operation or haven't lost their license! I have been trying to get my injection since June 2nd. It is now July 12, and after making daily calls, running around to doctors offices, labs, calling insurance carriers (basically doing their job for them), I am being told they have the prescription renewal AND the prior authorization... so now I just have to wait 24-48 hours for them to call me so they can "put in a request fir shipment". Who wants to bet on them calling?

WORST! PHARMACY! EVERRRRR!

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JenA812
Evansville, US
Jun 16, 2022 6:35 pm EDT

Same. They must save a fortune verifying/delaying/canceling scripts!

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R.Amato
US
Jun 13, 2022 5:20 pm EDT

Same situation here. Accredo is a nightmare. They first say they shipped the medication, come to find out they didnt. They they sent me through the same scenario. Some how they lost their documentation to show I had received meds from them in March. Now they are flagging me saying I havent been on the med in over 90 days, when I just took the last pill last night from the last 90 day supply. "you're going to tell me I didnt take those pills the last 90 days?" Come on...

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10:13 am EDT

Accredo Health Group Accredo Health

I have no choice but to use Accredo as a specialty pharmacy. WORST EVER! Especially since I have experience with another specialty pharmacy to compare them to. Every single time it has been the most agonizing and worst experience. They say it will ship, then it never comes. Each time I call they say there are issues (need a new prescription which is sent in every month because they claim they never get refill prescription even though myself and my doctor have proof it was sent) and I need to resolve them in order for the medicine to ship. I never receive text reminders. I can no longer log in to check the status with the Accredo website because the prescription number does not match my information. But I'm staring at the prescription number on Cigna's website as well as the number on the last dosage box. Long wait times. Lots and lots of red tape just to get a REFILL! I do not see how they are still in business. Accredo - close your business and find something else to do because all you are is a bunch of money hungry idiots who are to incompetent to do a simple job and the nerve to ask me do I want to speak to a pharmacist to discuss my missed dosage?! Excuse me but your idiotic pharmacist can’t fill a prescription properly or on time so why should I trust they know what to do for a missed medication dose! Scared me to think how long before they send the wrong medication and someone dies because of it?! Tim Wentworth (CEO) should have to wait for payment as long as we wait to get our medication filled or miss out on payments due to lack of proper and timely distribution. I would love to get a huge lawsuit filed against Accredo and will definitely be speaking to an attorney because enough is enough … 2 1/2 years of this BS with Accredo is enough !

Desired outcome: I want my medication delivered every month and on time and I want all the missed medication sent to me

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ValerieB74
US
Jul 12, 2022 10:50 am EDT

Your story is EXACTLY what I go through with them EVERY SINGLE time I need a refill! I hate them. If you get a lawsuit going, I am sure it could be a class action- I'd be more than happy to share my experiences with a legal team!

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3:05 pm EDT

Accredo Health Group Does not keep their word. Ridiculously slow service.

My insurance changed so therefore I had no choice but to use them as a specialty pharmacy. WORST EVER! Especially since I have experience with another specialty pharmacy to compare them to. Every single time it has been the worst experience. They say it will ship, then it never comes. Each time I call they say there are certain protocols to remove from the order in order for the medicine to ship. I never receive text reminders. I can no longer log in to check the status with the Accredo website because the prescription number does not match my information. But I'm staring at the prescription number on Cigna's website as well as the number on the last dosage box. Long wait times. Lots and lots of red tape just to get a REFILL! I do not see how they are still in business. CIGNA - do better! Accredo - close your business and find something else to do. Tim Wentworth (CEO) should have to wait three weeks on a REFILL like the rest of us. And spend three weeks on the phone with his own company and see what we go through.

Desired outcome: My medicine delivered

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11:27 am EDT

Accredo Health Group Not providing medicine on time

I have medicare and Acceedo Pharmacy is aksing me to pay the amount with out taking my medicare.I doubt that they are trying to double bill Medicare and me.

I tried multiple time and no resolution yet,if I ask whether you use Medicare as secondary they are saying different answers each time.Their agents are lying to keep the phone and not giving soild answers and asking me to pay without considering Medicare.I need to get this resolved.

Desired outcome: I need my medicine ontime and need to get correct copay from Accredo after billing to Medicare.

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12:00 pm EDT
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Accredo Health Group Accredo specialty pharmacy

Wow, I have had so many problems with my cancer medication since Accredo took over my specialty pharmacy. I decided to look at their general reviews because they don’t seem legitimate. ALL of the same issues I am having. Won’t send meds on time. Harassment and blackmail to join a “savings program” or they won’t send my lifesaving medication. Won’t acknowledge my copay coverage and insisted I pay them $4,800. Complained to my insurance and they said it’s ridiculous but couldn’t resolve the issue with Accredo, a part of expressscripts. Couldn’t send out my meds on time in December and January, making me go without my lifesaving drugs for a week EACH month. Then, sent out 3 months worth in 3 weeks! After many phone calls, no two representatives gave me the same answer! To add insult to injury, a rep from Accredo said they needed ME to call The “savings program” number to release the “company credit card number” to me so I can give it to Accredo. NO thanks, not getting involved in this illegal behavior. I’ve had enough of his company.

Desired outcome: Insurance coverage to change my specialty pharmacy to a more accountable company. This is my life on the line

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Shadow279
Green Oaks, US
Jan 02, 2023 5:47 pm EST

I have called now about 8 times over the last year to remove a bill for 700 dollars that was in error due to shipping negligence on Accredo. They keep telling me the charge has been removed every time I call. I am sick of this garbage company. I am filing with the BBB and going to report this as harassment. I have been told this was going to be resolved and I wouldn't receive any more calls or emails about it. This is beyond frustrating.

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whauser
NAPLES, US
Jun 24, 2022 12:18 pm EDT

every 8 weeks i have to start from square one for refill. this time they told me it was good to go and set a delivery date for 6/24/2022,,, ( due for med. 6/28) they called today and said there was a delay in delivery, i called back and now they say they are waiting for prior authorization, which last time they assured me they had, and would not be a problem in the future. i go through this every 8 weeks

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12:53 pm EDT
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Accredo Health Group Unauthorized shipments and charges

I called Accredo to update my insurnace in January. I was then left a message saying that they didn't take my insurance and that the order wouldn't ship. Then i called my insurance and they told me to call CVS Specialty pharmacy which I did. Then Accredo shipped me not one but three shots and billed me the entire amount and to add insult to injury they didn't run it through my insurance. When the bill came due for $12k they called me to tell me they had run out of room on my Taltz Together Copay assist card which they maxed out. I've called and requested the contact my insurance to show that I've med my annual deductible but I was told to pound sand. How is this legal? Is there a class action lawsuit I could be added to? I'm still not able to get my next dose because Accredo screwed up and won't reverse the charges I never authorized. I've confirmed all of this with their customer support but I don't know what to do next. It seems like I'm not the only one who's been negatively impacted by Accredo's incompetence.

Desired outcome: Reversal of payments to my Taltz Together card immediately so I can order my next shots from CVS Speciality.

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About Accredo Health Group

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Accredo Health Group is a specialty pharmaceutical provider that offers advanced medications and personalized care for patients with complex and chronic conditions. Their services include drug therapy management and patient support programs designed to optimize treatment outcomes.
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Overview of Accredo Health Group complaint handling

Accredo Health Group reviews first appeared on Complaints Board on Jan 4, 2014. The latest review Accredo specialty pharmacy calls was posted on Oct 25, 2024. The latest complaint annoying automated calls was resolved on Oct 03, 2014. Accredo Health Group has an average consumer rating of 1 stars from 179 reviews. Accredo Health Group has resolved 2 complaints.
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  1. Accredo Health Group Contacts

  2. Accredo Health Group phone numbers
    +1 (877) 222-7336
    +1 (877) 222-7336
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    Patient Services
    +1 (844) 516-3319
    +1 (844) 516-3319
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    Prescriber Services
    +1 (800) 803-2523
    +1 (800) 803-2523
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    Refills & Orders
    +1 (866) 943-9044
    +1 (866) 943-9044
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    Billing & Payments
    +1 (866) 725-2546
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    Digital Support Team
    +1 (866) 625-7421
    +1 (866) 625-7421
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    Alpha-1 Antitrypsin Deficiency
    +1 (866) 712-5200
    +1 (866) 712-5200
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    Bleeding Disorders
    +1 (866) 820-4844
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    Hereditary Angioedema / Immune Deficiency
    +1 (877) 732-3431
    +1 (877) 732-3431
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    Oncology
    +1 (866) 344-4874
    +1 (866) 344-4874
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    Pulmonary Arterial Hypertension
    +1 (877) 329-4605
    +1 (877) 329-4605
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    General Patient Fax
    More phone numbers
  3. Accredo Health Group emails
  4. Accredo Health Group address
    1640 Century Center Parkway, Memphis, Tennessee, 38134, United States
  5. Accredo Health Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 25, 2024
Accredo Health Group Category
Accredo Health Group is ranked 14 among 61 companies in the Drug Store category

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