Accredo Health Group
Reviews and Complaints

It's such a mess to call Accredo. I will prefer another specialty pharmacy, but not Accredo, if we can only select one for the patient. Our patient's medication process is taking longer than expected because each time we call and talk to a different representative, the information they provide is inconsistent, deceptive, and unclear. Sometimes they may simply put you on wait till you hang up when you ask for a supervisor after everything has gone wrong. In order to resolve a patient's medication, we must always call more than ten times. Very poor service.

My recent experience with Accredo Health Group, Inc. has been extremely disappointing. I have been waiting for my medication for weeks with no clear explanation or timeline provided. The lack of communication and delays in delivery have significantly impacted my health and well-being. The customer service representatives have been unhelpful and incompetent, leaving me frustrated and concerned about the quality of service provided by this pharmacy. I strongly advise others to consider alternative options for their healthcare needs.

calling this people is an absolute disgrace

*you are in for an hour of waiting

*they dont solve your issues, they just transfer the call to some else.

*you finally speak with someone...nothing happens

*you call back and start the process described above

*after multiple calls still pending results...

*i'm now waiting one more time so far 35 minutes for the first transfer, two more people before someone will commit to help.. nothing will happen.

If you can, avoid this company. If you can’t, ask your company to find a different perscription coverage option. Accredo is not good at providing mail order specialty medications. Which is sad because it is their only job. The CARs are generally nice but unhelpful. They will discover a new reason for the delay in medication fulfillment each time you call. Overall l, the worst experience I’ve ever had with a pharmacy.

We have used Accredo for our injectable meds for a number of years. January 1, 2024 we needed to switch our Medicare PDP and now need to use a different specialty pharmacy. Over a two-day period I spoke with 8 different people. I was transferred from Accredo to Optum to ExpressRx only to be told Accredo is where I need to start.

This morning I got online with Jennifer at Accredo through a CHAT. She not only understood what I needed...she HANDLED IT! She didn't give me another number to call.

I think phone lines (sometimes w people who don't have mastery of English) make the request more difficult to understand...and I was so so happy this was finally taken care of. Thanks Jennifer!

Accredo is the worst specialty pharmacy I’ve ever had to go through. Their system never works, I’m always placed on long hold times, they never expedite my medication requests, and I always have to call back multiple times to get my refills taken care of. It shouldn’t be this hard and I’ve worked with local specialty pharmacy’s and they are quick and efficient. Accredo is terrible!

The representative from Accredo told me on a recorded line my copay was $120.00. Several months later I get a bill for $682.50 for my copay. After numerous phone calls they keep assuring me they are going to fix it and never do. The conversation with Sabrina at the billing dept on 6/17/[protected] ext. 203443 I was advised she was putting in for a account adjustment request. However, I am still getting the same bill every month.

Hi
I am the father of 7 years old patient who is prescribed Dupixent injection and Dermatology associate started Dupixent and after that I called multiple times and provided insurance information plus Dupixent COPAY assistance card but every time they said we will process, and new person asked me everything from scratch. I am mad on the doctor why doctor started from samples and if doctors know there will be a problem to get second dose. I will complaint about DUPIXENT PLUS ACREDO PHARMACY as well. The frustration and pain we are going through they can't imagine and i have checked the review of the other patient rating 1. This kind of pharmacies must be closed to take action against them. Patients suffer and patient family suffer too.

My doctor's office has been contacting you since May 2, 2024. I have followed up three times at least . The doctor has complied with every request of information that your company needed. I had confirmation from them on June 21st and had confirmation with your reps that issues are all resolved and it has been processed and put in as a rush order. Now once again your company is playing games as why not to fill this prescription. This is ridiculous, this is an injection that is supposed to be shipped directly to Dr Potter. He injects the filler my knees for rheumatoid arthritis. I can hardly walk without my knees giving out...

Your company's goal seems to be NOT to fill medication as prescribed.

I am advising your company that as of now, if I should fall and have medical bills after you have been advised, I will hold you liable for injuries and lost wages if any

Accredo makes it impossible to get scripts filled. Tried for 8 days to get medication that is needed. This complaint would take days to write. The short version is that they lie about medication being sent, insurance company cleared after a week to send expediated and now they are not sending. People are going to die if this company is allowed to mess with medication and lives.

Prescription for Xeljanz was received Jan 8,2024 according to their records. It is now February 7 and the prescription has not been received or shipped despite repeated requests and calls to Accredo. Each time I call I am told more information is needed, despite giving them the same information I still have not received the prescription. Prescription drugs are not for fun, they are necessary to our health. This company lies and cannot bother to fill prescriptions.

Accredo has shipped several patients their specialty medication with the text message reading “Your estimated copay is unknown”. The patients then received a bill for thousands of dollars from Accredo. Accredo is engaging in fraudulent activity because they ship medication WITHOUT FIRST INFORMING PATIENTS OF THE COST, then giving a bill for an extortionate amounts of money that they cannot afford to pay. All while having ACTIVE copay cards from the manufacturer on file. Our rep advised me that they should have contacted the patients and advised price before shipping, since it had been at no cost in the previous months and suddenly there was a large increase in the payment amount. This is the only mandated pharmacy I deal with for patients that I have this issue with. I'm not even sure how they can be mandated by insurance companies with their fraudulent practices. This company is a scam.

Accredo shipped me a dose of Cosentyx on 7/3/2023, notifying me with the text message reading “Your estimated copay is unknown”. I then received a bill for $2,438.62 from Accredo. Accredo is engaging in fraudulent activity because they shipped me medication WITHOUT FIRST INFORMING ME OF THE COST, then giving me a bill for an exorbitant amount of money that I cannot afford to pay. A rep there even told me that they should have contacted me to tell me the price before shipping, since it had been at no cost in the previous months and I was lead to believe that it would be at no cost to me long term. If I had known the cost of the medication, I never would have started on it.

I have spent over 10 hours and many months on the phone trying to get this resolved. My appeal for a billing adjustment is still pending after 60 days and I can't get a manager to call me back. I have also now submitted complaints to the Better Business Bureau and the state Board of Pharmacy.

My prescriptions are consistently delayed.

They want the patient to be on their last pill before they deliver the new prescription.

They do not request prior authorizations until the medication is due for a refill and this further delays delivery of the medication.

The representatives know nothing and take notes and say they will pass the notes along to a higher up. They cannot resolve issues.

No one ever calls to address the concerns I have shared with the representatives.

I always have to borrow medication from my neighbor because Accredo is late. They will not allow 3-month supply of medication.

It is a stressful process to deal with them.

They will make a sick person more sick by dealing with them.

They should lose their ability to work with the public.

Lack of urgency on my Rinvoq refill despite irreparable damage being done to my joints due to their inadequacy.

None of these people's first languages are English, and they say they will personally follow up with me; they never do.

I have had to call several times for updates when they promised to mark my case as urgent and there has been a hold up each time they have not followed up on despite my being out of medication as they did not tell me they needed a new prescription before I was almost out.

Accredo does not care about my health.

Their pharmacists apparently rejected my claim this round, so now I have to fight that battle despite being on this medication for years and my illness is not going anywhere.

I was prescribed Impavido by my MD Sept 27 I was advised the medication needs to be filled thru Accreedo … after several attempts to speak with a pharmacist and disconnected by the incompetent customer service department several times was told they don’t carry the medication… with the CEO of the medication company on the line telling them the medication needs to be ordered they were of absolutely no help. I called back after hours to get a pharmacist and when he called back I was also advised that I personally needed to fill out the form and order the medication myself! I am 5 days into awaiting a life saving medication and forced to fill it with the most retarded incompetent idiots known to mankind!

I began a new job on May 22, 2023 and had to switch insurance to UPMC and they require to use Accreddo for specialty drugs. I have been trying to get my xeljanx prescription refill since July 5, 2023 and every time that I call I am being told that they need more information to complete the refill. When I called on September 20, 2023 I was told they finally had everything that I they needed and they were going to expedite ny prescription so that I could receive it on Monday, September 25,2023. I called back on Wednesday, September 27, 2023 and I was told they just received a new prescription from my doctor on September 26, 2023 and I would have to wait another 5-8 days to receive a call to schedule a delivery. I explained that I would be losing my insurance on September 30, 2023 and I need my medicine. I am being told its because my doctor will not provide the documentation that they need.