Acme Revival
Reviews and Complaints

DO NOT USE ACME REVIVAL IN SHERIDAN COLORADO TO FIX OR REPAIR ANY OF YOUR EQUIPMENT!

I sent them a visual field that was having a software issue, with an estimate of $600-$800 to repair. They sent a shipping tag to have the visual field sent to them. The screen was damaged during shipping, but ACME did not insure the package. Wanted $2000 to fix the screen on top of the initial repair. I declined the repair and the vf was returned. However, they did not return the patient response clicker nor the power cord. Awful company! Beware!

This company made you pay in advance the repair fee by ACH wire transfer but return the equipment not fixed and in worse condition. They don't take credit card payment and only demand ACH wire transfer so that you cannot dispute the charge. By doing so, they steal you money. Beware, all email and correspondent come back without a last name so that you cannot track down this person. All phone calls were replied with a generic answers "we will talk to our technician and get back to you" but they never return a customer's phone call with any answer.

I bought a Retinomax Autorefractor, it was advertised as a refurbished working model that had been inspected by a proffessional technician, and if I wasn't satisfied I could return it no questions asked before 30 days.

When I received the equipment it was broken, in pieces falling apart, the packing was perfect and it was obvious that the device was not inspected at all or nowhere near refurbished. So I sent it back with their label, what I got was an email saying that it was broken and I they couldn't return my money, close to 3 thousand dollars, so they returned their pice of trash to me.

I called my bank and thankfully documented every single email and pictures, they protected my money from being snatched by this fraud company.

charged me nearly $1000 for a repair that was never attempted, i with certainty believe they didn't even attempt to "diagnose" the problem either. its closing in on a month trying to get a refund from these jackals. thief's and liars. im convinced that their "I'm a real-live person" chat line is fake.

DO NOT SPEND YOUR TIME AND MONEY ON THESE PEOPLE

DO NOT USE ACME! I sent my sensor to this company for repair, they said I would receive a price estimate and would need to approve it before they began. They sent the estimate and began work before I gave my approval. They then sent the sensor back, but it was a completely different one than I sent. They assured me it was mine but I showed photo proof so they would believe me. They then sent back my sensor and what began as an internal issue had changed, as the whole outside was broken off into pieces. They claimed that this is how they received the sensor initially, but it was shipped in bubble wrap. Now the company is refusing to fix the problem they made. Their website says satisfaction guaranteed, but after my experience I know that is a COMPLETE LIE!

First photo was what we sent. Second photo was what was returned to us.

for it. The rest of the unit is top-notch and we've had no issues with it. The price was competitive and the shipping was fast. Overall, we are satisfied with our purchase from Acme Revival and will definitely consider them for future purchases. They offer a great variety of medical equipment and their customer service is excellent.

When my trusty Viking embroidery machine stopped working, I was absolutely devastated. As someone who runs a small embroidery business on the side, I knew I needed a quick solution in order to avoid delays or cancellations for my customers. That's how I came across Acme Revival (acmerevival.com), an online retailer for refurbished embroidery machines.

From my very first interaction with Annie at Acme, I knew I was in good hands. She patiently listened to all my concerns, asked thoughtful questions about my needs and preferences, and gave me a ton of information about the various options available to me. Over the course of 24 hours, we spoke multiple times as I weighed my options and tried to make the best decision possible.

In the end, I settled on a refurbished machine that I felt confident would meet my needs. I even paid extra for expedited shipping, just to make sure the machine would arrive as quickly as possible. While it did end up arriving a day later than the estimated delivery date, I realized it was probably due to the holiday rush and didn't hold it against them.

Once I got the machine set up and started using it, I couldn't have been happier. Despite some obvious signs of use in certain areas, it was clear that Acme had put a lot of time and effort into refurbishing the machine and making sure it was in top working order. I'm so grateful to Annie and the team at Acme for getting me up and running again, and I'll definitely be coming back the next time I need a new embroidery machine.

I recently had an incredible experience with Acme Revival (acmerevival.com) when I was in the market for a Pelton/Crane Omniclave. Unfortunately, my first encounter with a different vendor did not go as planned, leaving me hesitant to proceed with my purchase. It wasn't until some friends recommended Acme Revival for their refurbishment services that I decided to give them a chance.

Let me tell you, I was blown away by the difference. The unit I received from Acme Revival was remarkably cleaned, with a fresh coat of paint and an interior finish that looked brand new. I couldn't believe that this was the same model I was hesitant to purchase just a short while ago.

In hindsight, I realize that I wasn't aware of the age of the original product I was looking to buy. However, Acme Revival's work on this refurbished model made it seem as though I had a brand new piece of equipment in my hands. I am so grateful for the recommendation from my friends and for the team at Acme Revival who clearly take great care when refurbishing older models for their customers.

The only downside to my experience was the wait time, which was about three weeks from my return of the original product to the eventual purchase from Acme Revival. However, I can guarantee that the wait was absolutely worth it in the end. I highly recommend Acme Revival for anyone in need of high-quality refurbishment services for their medical equipment.

Acme Revival is an exceptional and ingeniously designed e-commerce platform that is sure to leave a lasting impact on its customers. Unlike other companies I've dealt with in the past, Acme Revival stands out with a unique approach that is both refreshing and efficient. While the company does assign an account representative to handle your requests and queries, it's worth noting that the staff may not hold extensive knowledge about specific devices. That said, don't let that discourage you, as Acme Revival's digital platform more than makes up for it by streamlining the ordering process and offering exceptional support.

As someone who has had the pleasure of using the services of Acme Revival twice, I can attest to the fact that I received exactly what I ordered and was thrilled with the results. However, it's essential for potential customers to note that the company is primarily a tech company and not the typical mom-and-pop asset dealers. Thus, it's essential to have a good understanding of the machine or device you're ordering as there is no hand-holding if and when you receive your complicated piece of equipment.

Overall, Acme Revival is a remarkable platform that will revolutionize the way you buy tech, offering superior service and exceptional support. With a range of devices, parts, and services on offer, you can rest easy that you're buying from a reputable company that delivers on its promises, every single time. So, why not treat yourself to the Acme Revival experience today and see for yourself what makes them stand out from the crowd!

!

Acme Revival (acmerevival.com) is the ultimate solution for people who have suffered a breakdown of their high-end expensive machines. Acme Revival has been in the industry for quite some time now and they have been able to repair and rejuvenate thousands of machines. One of their satisfied customers is me!

Recently, our Ultra Centrifuge 5810R stopped functioning and left us stranded in the middle of our busy season. We were struggling to find a good solution, but our options were limited. Either we had to spend a whopping $20k on a new Eppendorf or had to undergo the daunting repair process. We were quite skeptical until we came across Acme Revival from an internet search.

From the beginning to the end of the repair process, Acme Revival made it super simple and effortless. The results were even beyond our expectation. We couldn't believe our machine was working better than before! The inside of the rotor chamber, which was once rusted and caked with dirt and grime, was now practically brand new. Not to mention, the original issue was also resolved, and our machine's calibration was performed.

Our overall experience with Acme Revival was great, and we are pleased with the outcome of the repair. If we ever face any issues with our machines again, we now know where to find them. Our technician, Adrian, was very helpful and knowledgeable, He kept us informed throughout the process and explained everything in detail. Adrian even provided some tips and tricks to avoid future breakdowns. As the kids would say, Adrian deserves a shout out!

Acme Revival, we are so glad we found you. Thank you for providing us such an amazing service! We highly recommend Acme Revival to anyone in need of a machine repair service.

After having a less-than-satisfactory experience with Acme Revival (acmerevival.com), I feel obligated to share my honest opinion. Unfortunately, my recent purchase of an electrocautery machine turned out to be a major disappointment. Not only did the item fail to arrive within the expected six-week shipment window, but the customer service team was unable to provide me with an updated delivery date. Frustrated with the lack of communication, I made the tough decision to cancel my order altogether.

To make matters worse, the vitals monitor that I had purchased at the same time also arrived faulty with no charger to be found. I had to return the non-functional item, and despite assuming that the return process had been initiated by the company, I was unable to meet the return deadline. As a result, Acme Revival refused to accept the device, leaving me with a useless product and additional fees to pay.

One of the most disappointing aspects of this situation was the way I was charged for both devices, even though the electrocautery machine was never shipped. On top of everything else, I was charged $600 in custom fees for an item that I never even received. Needless to say, I am extremely upset and frustrated with this experience.

As someone who wants to support companies that strive for 100% satisfaction, I have to say that Acme Revival falls short in that regard. I feel let down by the inadequate communication and poor customer service, which has left me with little hope of receiving any sort of refund or compensation. Overall, this has been a truly infuriating experience that has left me with a poor impression of Acme Revival and the way they handle their business.

Acme Revival (acmerevival.com) is an online retailer that offers used products. We recently decided to expand our business to a secondary location and opted to purchase everything online to maximize our budget. Overall, our experience with Acme Revival was decent, but there were a few things that could have made it even better.

First and foremost, we must give them credit for ensuring timely delivery and the quality of products that we received was commendable. However, we found that compared to other vendors that we used in the past, Acme Revival was not as streamlined and reliable. We faced a few challenges while placing multiple quantity orders, as it increased the price, and we had to pay an increased price if we needed more units later. This practice seemed unfair to us.

Secondly, although they do have a chat service that is quick and helpful, we would have preferred a human voice on the phone. We had to wait for 10 minutes on hold for someone to answer our call, which we found a bit frustrating. As customers, we appreciate the convenience of having someone to speak to a real person immediately.

Lastly, we missed having an installation option or training service, which was provided by other vendors. When our order arrived, it was up to us to get everything up and running, which was different from what we were used to with other suppliers. This is not ideal for businesses who don't have technical expertise and require guidance to understand the product better.

In conclusion, Acme Revival has a good selection of products and the quality of the products we received was great. However, there should be some changes in their operations to make it more customer-centric. They should aim to streamline their pricing strategy and improve their customer service channels by minimizing wait times, providing a human voice, and ensuring customers have adequate installation and training options.

Hey there! I want to share my experience with Acme Revival (acmerevival.com) with you so that you can make an informed decision before purchasing from them. I must warn you that it is not a pleasant one.

Firstly, I want to say that they do not have a customer service number that you can call. Instead, you have to talk to someone online and then wait for a call back. This process can be frustrating and time-consuming.

Now, the real issue is with the quality of their products. I received my machine in an unusable condition with parts missing! When I tried to troubleshoot online, there was no support available, and the staff didn't seem to know how to use the instrument either!

When I asked to return the machine, I was told that it couldn't be done because it had been damaged during shipping. This was surprising because the machine had already arrived in a dysfunctional state. Moreover, returning the giant and heavy piece of machinery required me to transport it to a UPS store, which was not an easy task. A good company wouldn't ask this of their customers!

I want to warn you against purchasing anything from Acme Revival. There are plenty of other companies out there that offer much better equipment and have a better service experience. In our case, we had to take legal action to get a refund, which was extremely frustrating and time-consuming.

If I could give zero stars, I would do so. I hope this review helps you make an informed decision.

As someone who recently experienced the purchasing process with Acme Revival, I feel compelled to detail my interactions with their company for others interested in their products. Initially, I was hoping to purchase an X-ray unit, and after some searching, I found the specific one I was looking for on Acme Revival's website. Sadly, when it finally arrived, it was much later than expected and turned out to be an older model that was entirely different from the one I had ordered. Upon opening the box, I quickly discovered that several essential parts, including ones needed to set it up, were missing along with the instructions and user guidelines.

Understandably, I was quite disappointed and tried to contact their customer service representative, Angie, to express my frustration regarding the situation. However, the return service was terrible, and everything was unacceptably late - almost like they were purposely pushing past the 30-day return policy. After finally speaking with Angie again to return the undesired X-ray unit, she stated that she filed the return receipt, but she failed to order the necessary return label for the product. Unfortunately, this meant I had to reach out to them once more for the labels, causing even further delays.

Although I eventually sent the unit back in its original packaging, the return process became even more complicated. It took 11 days for me to receive a phone call and email stating I wasn't entitled to a refund because the item was damaged. When I asked for proof of the damage, they wouldn't provide any, leading me to believe that they never intended to refund my money in the first place. It felt like a "Bait and Switch" scheme, where I was given a non-functioning unit with several parts missing, which is rather misleading advertising.

In conclusion, I strongly urge anyone considering a purchase from Acme Revival to steer clear from doing so. Based on my experience, the customer service and product quality are both severely lacking. It wasn't just the delay and incorrect model initially sent, but the complicated return process and lack of transparency regarding the refund process that added to my negative experience. Ultimately, I hope others can learn from my unfortunate experience and take their business elsewhere.

Avoid purchasing from Acme Revival at all costs, as they are easily the worst company I have ever had the misfortune of dealing with in my professional career. Despite spending over $4000 on a fundus camera to improve patient care, I encountered several issues from the outset. Although they initially corrected a software problem, it soon became apparent that the images generated were not clear, and contacting the company proved incredibly difficult as I could only raise support tickets, which took days to hear back from. After many months of frustrating back and forth, I still wasn't able to use the machine for actual patient care due to unresolved technical issues. The technicians were unable to resolve the cutting off of images, so they offered to send a new DSLR. Unfortunately, the images remained exactly the same, and eventually the technicians seemed unable to help in any way. In the end, Acme Revival advised me to return the entire camera under warranty with instructions to bring it unpackaged to a courier facility. Despite following their instructions, the company informed me that the camera had been damaged during shipping and I had received no images indicative of any damage. Instead, they showed me images of a dismantled machine claiming to prove that the carrier facility had caused the damage, but I suspect this was not the case. I received no help in fixing the situation, and the entire process took over a year with no resolution. Their staff was of no assistance, and upon further investigation, it appears that this is a recurring problem with this company. They practice fraud regularly, and their customer service is among the worst I have ever experienced. They take people's money for poorly refurbished products and make them pay for useless warranties which they don't honour; all while blaming the courier for any issues. I rate them 0 out of 10 stars.

Overall, I had a positive experience with Acme Revival, however, there was one small hiccup. When I received my product, I was disappointed to find that it didn't come with a manual. Although I understand that some products don't include a physical manual anymore, I wasn't aware of this before making my purchase.

When I contacted their customer service team, they informed me that the manual was only available on their website. I appreciated their prompt response, but I have to admit that I found it challenging to read through 500 pages of instructions on my computer.

Despite this small inconvenience, the product itself was high quality and met my expectations. The clothing was stylish and well-made, and I received many compliments when I wore it out. I was also impressed with their fast shipping and easy checkout process.

Overall, I would recommend Acme Revival to anyone looking for fashionable and well-made clothing. Just be sure to visit their website ahead of time to access any necessary instructions or manuals.

I recently shopped at Acme Revival and I have to say that I am pleased with my purchase. However, I did face a minor issue wherein I did not receive tracking details for my order until five days after it was placed. While the fact that they don't offer a phone number for support is a bit inconvenient, their online chat support is available to address customer concerns. In my opinion, it would be better if they had other options available for customers to reach out to support, but the absence of phone support did not affect the product in any way. All in all, I'm quite happy with my experience at Acme Revival and would definitely consider shopping there again in the future.

Recently, I made a purchase on Acme Revival's website, and unfortunately, the infusion pump I received was not operational. I attempted to contact their customer service department through various means such as phone calls, but to no avail. It was a rather disappointing experience, as I expected them to provide some form of assistance.

After several attempts to reach out to Acme Revival's customer support team, I decided to return the item with hopes of either receiving a refund or a replacement. I communicated with the company solely through email, which made the process of resolving the issue more time-consuming than I would have liked. It has been approximately two months since I returned the defective product, but I have yet to receive any update on whether or not the replacement or refund has been processed.

Overall, I was not exactly pleased with my experience shopping on Acme Revival's website. In terms of customer service and response times, there is certainly room for improvement. It would be nice to see the company be more proactive in addressing concerns and taking measures to prevent similar issues from occurring in the future.

As a concerned Australian consumer, we recently experienced a disappointing shopping experience with Acme Revival, an online retailer notorious for selling faulty electronic devices that fail to function according to their specifications. Despite their assurances that the product would be in perfect working condition, we were disappointed to find that our purchased device was faulty and failed to meet our expectations.

Our initial attempts to seek redress proved fruitless as Acme Revival proved to be totally unhelpful in assisting us to rectify the situation. We found their customer service team to be evasive, argumentative, and unresponsive when we reached out to them for help. They seemed to be passing blame rather than taking responsibility for the quality of their product and the results were frustratingly detrimental to our entire shopping experience.

Apart from their disturbingly unresponsive customer service team who appeared dismissive of the situation, the most shocking part of it all is that we have yet to receive even a single follow-up regarding the issue from Acme Revival which is unacceptable. We understand that technical glitches can happen, but a company that cannot take responsibility for its errors and omissions is not one we would recommend to anyone, especially Australian customers.

In light of this, we would advise anyone seeking to avoid the difficulties we experienced to steer clear of Acme Revival lest they end up with a faulty product and unsurprisingly, improperly handled customer service.

My experience with Acme Revival (acmerevival.com) was incredibly unprofessional. I had my heart set on ordering a specific item from them, and before purchasing, I took the initiative to contact a sales representative named Lyn to confirm that the item was in stock. Upon receiving the go-ahead from Lyn, I went ahead with my transaction and eagerly awaited my package.

However, to my dismay, I later received an email notifying me that my order could not be fulfilled as there was no stock remaining. I was left feeling extremely frustrated and disappointed, especially considering that the website still showed that they had 9 of the item in stock. This oversight on their part resulted in me missing out on another opportunity to purchase the item elsewhere, as it happened to be a flash sale.

All in all, I would strongly advise shoppers to stay clear of this website in the future. The lack of professionalism shown during my experience is not only unacceptable, but also leaves me wary of conducting any future transactions with them.

I recently made a purchase on acmerevival.com and I'm sorry to say that I was quite disappointed with my experience. More specifically, I purchased a Zimmer ATS 2000 tourniquet, which I only used twice during the 2.5 months that I owned it. Unfortunately, the battery failed soon after I started using it, displaying the battery fail light, and I had to resort to making a warranty claim. This was when I came to find out that the battery is not covered under the 1-year warranty that they offer.

Needless to say, this was a heavy setback for me. I was hoping that their customer service would be able to assist me in some way. Yet, when I tried to contact them, there was no one I could call to discuss my issue. Their online chat service turned out to be useless, as none of the agents were able to connect me with a service person or manager that could help with my situation. The lack of proper customer service was a real disappointment, and I felt like I was left entirely to my own devices.

In short, based on my experience, I cannot recommend dealing with acmerevival.com. I felt very unsatisfied with the whole situation, and it's unlikely that I will be making another purchase from them anytime soon.

As a small-scale dental lab, we at first approached the prospect of ordering a new film processor with a good deal of trepidation. Fortunately, Acme Revival (acmerevival.com) seemed to offer just what we needed, so we decided to give it a try. Our experience wasn't without a few hiccups, to be sure, but overall we are rather pleased with the outcome.

From what we can tell, Acme Revival appears to be well-known within the medical and dental supply communities, with a solid reputation for providing high-quality equipment at reasonable prices. Thus far, we feel that they've lived up to this reputation, particularly in terms of the quality of the film processor itself. Although it did take a while to arrive-- owing, we were told, to holiday delays-- when it did show up, it looked terrific. Even better, our lab tech was able to install it quickly and simply, with no fuss or muss.

On the downside, we have to admit that we were a bit disappointed with the delay. Clinical work obviously can't be put on hold just because equipment hasn't shown up, and in the two days that we had to operate without the new processor, we did feel a bit like we were being held back. This is not to say that we're blaming Acme Revival themselves for this state of affairs: the holidays are a chaotic time of year for shipping companies, so we fully understand that some delay was inevitable. But still, it was a bit of a setback.

All in all, though, we feel fairly happy with our purchase from Acme Revival. The processor is already proving to be a valuable asset to our dental lab, and it seems to be holding up well over time. Would we recommend this company to others? Certainly! Just be aware that-- like with any online purchase-- there is a small chance that your order might take longer to arrive than you'd expect.

When I came across Acme Revival, I was really excited about their offerings. I came across a sewing machine that I had my eyes on for a while and it was advertised to be in perfect working condition. Eager to make my purchase, I went ahead and made the payment and waited patiently for the delivery. However, upon receipt, I was met with a huge disappointment. The sewing machine was in a completely unworkable state, and it became apparent that the machine was not what it was advertised to be.

Naturally, I was furious, and on the very next day, I lodged a complaint with the company asking for a full refund. I also sent along several pictures of the damaged machine, so they could see the seriousness of the situation. All this was done on Jan 16, 2022. However, my plight has been unheard ever since. It has been weeks, and I still have not received a refund yet. I do not believe that it is a difficult task to process refunds especially when it comes to credit cards.

The whole ordeal has left me very disheartened, and I do not think that I will be returning to Acme Revival anytime soon. It is disappointing to see such a lack of customer service and care, especially when it comes to their reputation in the market. I hope that the company takes strict action to resolve this issue soon; otherwise, it will leave all its customers feeling let down and disappointed.

So I recently made a purchase on Acme Revival's website, and unfortunately, it did not go as planned. I was in need of a new anesthesia machine, and found what appeared to be the perfect one on their site. I went ahead and made the purchase, with the assumption that what I saw in the photo was what I was going to receive. I soon realized that there was no one to contact for help in case an issue were to arise, which was quite frustrating.

To add insult to injury, my purchased item arrived a staggering two months later than the promised delivery date, only to find that the anesthesia machine was not only the wrong model, but also incredibly old and filthy. It was a far cry from what I had originally ordered, and I was understandably disappointed.

And the surprises did not stop there - the stretcher I also ordered arrived without any wheels, rendering it completely useless. It was shocking that something so basic and vital to a stretcher could be overlooked, and it didn't even offer the functionality of being able to pump up or down.

As I try to figure out my next steps, I find myself stymied by the lack of support from Acme Revival, as there is no one to turn to for assistance. And here I am, left with a 400 pound anesthesia machine that I will somehow have to haul to a shipping center to return. The entire process has been highly frustrating and bordering on incredible.

Overall, I am highly disappointed with my experience with Acme Revival. Though they may provide some good items, the lack of support and attention to detail makes it highly unlikely that I will ever do business with them again.