Territory Ahead’s earns a 1.0-star rating from 7 reviews, showing that the majority of customers are dissatisfied with apparel and shopping experience.
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The Territory Ahead doesn't honor requests to stop sending their mail catalog
The Territory Ahead's catalogs started coming in the mail after my first purchase, in the 2010s.
For years, I've asked onliine and by phone to be removed from the mailing list.
In the final two instances before I gave up trying, phone agents to whom I explained my past failures earnestly promised to help, but now, years later, the catalogs keep coming, four to six times a year.
Item: Del Mar Espadrille by SeaVees
I ordered these shoes prior to May 30, 2022, and they refunded my money due to the item not being in stock. After seeing the item reappear in the Catalog I reorder the item. I kept calling to check for tracking of delivery, every week it was a different delay excuse. Today I called expecting to hear my shoes was in transit. Only to be hit with another excuse. Excuse after excuses is all I've heard. Today I've been assured my refund will be expedite very quickly. I've also requested to be removed from your unrealistic catalog. I will not recommend Territoryahead to any one! !Who has an online Business and only received 3 Pairs of shoes?
What a waste of time.
Desired outcome: I would have love to received the shoes but it seem to be unrealistic.
DO NOT SHOP WITH TA. One word best describes TA, LOSERS as I am walking away from their poorly run business after many years of doing business with them. TA somehow thinks it is acceptable to hold on to your refund dollars for in excess of 1 MONTH, I do not accept this from any online clothier in spite of liking their product line. The excuse I received from a supposed supervisor after my 3rd call as to why they hadn't processed my return was that they have had many returns of late, really, deal with it because in case you weren't aware of the fact returns are part of the game
Mission Cargo Pant
Just received the catalog and called to order. Told that item out of stock and unavailable. So, switched colors and was quoted an excessive shipping cost to San Francisco. $16 for $140 pr pants. And on another issue, I returned an item which was then lost in transit by UPS. After much phone consultations, Territory Ahead only refunded me about 75% of the $140 purchase price.
Desired outcome: Full refund of earlier item and a more accurate catalog of what's available
Is Territory Ahead Legit?
Territory Ahead earns a trustworthiness rating of 61%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Territory Ahead. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Territory Ahead's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Territoryahead.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Territory Ahead has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
- We conducted a search on social media and found several negative reviews related to Territory Ahead. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Returns
I returned an item that was too large a size and was told it was seasonal so cold not be exchanged for a smaller size. They would give me a refund. One month after they received the item back no word from them. I waited another three weeks brfore calling and was told, again, to expect a refund and an email confirming that. Ten days later no refund, no email.
The stuff is not inexpensive and if I am going to pay "artisanal" prices I need competent customer service.
Desired outcome: Full refund
puebla sunset seersucker stripe shirt color maize #143688
I ordered several items online. I expected all 3 items in one package but instead received 2..the order form showed that the missing item was on back order..i waited and then called about the status of the missing item. I was told it was to be shipped separately. I called few days later and received the same response. Finally called April 29 and was told it no longer is available. Last night I reciecved an email stating this too. Why wasn't I told in the beginning instead of being lied to? If this is how the employees do business I have to hesitate in doing further transactions with this company..this action or series of contradictory actions demonstrates a lack of integrity. I cannot trust such a company. I wanted to continue doing business but my trust has been broken. Too bad because I really like the products but at this point I have to refrain from buying online. I even wonder if an empkoyee took that shirt from my order. Did that happen? Hope not but I'm sure you'd be thinking that possibility. Mark [censored]ez
denim pants - look like jeans but have pockets like chinos.
Ordered 3 pair of these denim chinos. When received, there was tag on each pair that described that the dying process requires you to wash the pants before wearing them. So I did. Then, I tried them on. Fit just fine. But, when I went to urinate the first time, I found that the zipper at full open didn't allow me to urinate without taking down the pants. I then contacted Territory ahead by phone and was told that, once the pants had been washed or worn, they were not returnable. I argued the point and the customer service person gave me the URL of the company that could handle this. I contacted the company (which handles multiple companies complaints) and never heard from them again. I've been a customer of Territory Ahead for decades and, unfortunately, this will be the last time I'll deal with them.
they stopped responding
I ordered a custom leather jacket from Territory Ahead. After I got it, the leather dried and cracked because the leather was defective. The company said they would replace it, but they subsequently stopped responding to my emails when I tried to get them to replace it.
This company will not stop sending me emails trying to sell their products. I have "unsubscribed" with no success. I have called them with no success and I have complained to their BBB who said they did not respond to the complaint. How do I stop these arrogant folk?
Territory Ahead Reviews 0
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Overview of Territory Ahead complaint handling
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Territory Ahead Contacts
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Territory Ahead phone numbers+1 (800) 882-4323+1 (800) 882-4323Click up if you have successfully reached Territory Ahead by calling +1 (800) 882-4323 phone number 0 0 users reported that they have successfully reached Territory Ahead by calling +1 (800) 882-4323 phone number Click down if you have unsuccessfully reached Territory Ahead by calling +1 (800) 882-4323 phone number 0 0 users reported that they have UNsuccessfully reached Territory Ahead by calling +1 (800) 882-4323 phone numberUS/Canada
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Territory Ahead emailsinfo@territoryahead.com79%Confidence score: 79%supportmessages@territoryahead.com79%Confidence score: 79%help@territoryahead.com60%Confidence score: 60%support
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Territory Ahead address500 Bic Drive, Building 4, Milford, Connecticut, 06461, United States
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Territory Ahead social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Territory Ahead company
Item: Del Mar Espadrille by SeaVeesOur Commitment
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