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CB Home Safety and Security ADT Security Services Active suspended even though payment was received.
ADT Security Services

ADT Security Services review: Active suspended even though payment was received.

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9:18 am EDT
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Good Day,

I am writing ADT to file a complaint about my Business Service at location 8000 West Blvd, Plantation FL 33388—account number [protected]. I have been a customer with ADT since 2019. I paid for service at this location; the last payment received on this account was 8/10/23, and the subsequent amount was supposed to be automatically deducted on 9/10/23; however, my history with ADT was suspended on 9/6/23, and no one can give me a reason why the account was suspended and also the payment was received and not due until 9/10/23. Meanwhile, my business location is not receiving monitoring, which I have paid for already. I am not getting any answers when I call ADT other than they can not find the account using my account number, and I am being told that my account is inactive even though I was charged for the service. I have attached my credit card statement showing proof of payment. I am asking for someone to assist me in getting this matter resolved because I am not getting any assistance when I call ADT as I am being told no account is coming up under my account number, [protected]. Even though payment was received, I am asking for help to resolve this issue to get services back monitoring the location. If ADT will no longer be watching this location, I am asking for a refund because I should not be charged if they are not monitoring my area. My Business name is AERY Incorporated, 8000 West Blvd, Plantation, FL 33388. Account number [protected], and my name is Samantha Williams. My best contact number is [protected], and I am available anytime.

Thank you,

Samantha Williams

Aery Incorporated

Desired outcome: Why was my account suspended? Even though payment was received. I would like to have my account restored and like to have a solution for this to not occur again. I need help to get this issue resolved please.

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
    +1 (800) 884-4226
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    Residential, Sales
    +1 (800) 521-1734
    +1 (800) 521-1734
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    Residential, Customer Service
    +1 (888) 244-4505
    +1 (888) 244-4505
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    Business, Sales
    +1 (800) 515-2216
    +1 (800) 515-2216
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    100%
    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
    +1 (877) 801-7387
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    Health & Senior Safety, Sales
    +1 (800) 658-7134
    +1 (800) 658-7134
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    Health & Senior Safety, Customer Service
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  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
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    Nov 18, 2024
ADT Security Services Category
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