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Advanced Orthopaedics Complaints 2

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9:15 pm EDT
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Advanced Orthopaedics Appointment & Service- Debra W.

I had an appointment today at the Lakewood location.

I have been a patient of Dr, Mohr 3 or more years.

I have had many x-rays done and was referred by him to Dr. He (Pain Mgmt. physician) who performed two epidurals recently.

I was perturbed that they had me as a new patient, and I had to complete many forms as if I had never set foot there before. My appointment was at 1:30, I arrived at 1:00 and at 2:00 I inquired if Dr. Mohr was running late and was informed after I inquired after sitting there for almost an hour that he was, and it will be another 30-minute wait.

This is totally unacceptable and no way to treat any patient.

I was already perturbed that they could not find any medical records on me as if I was a new patient.

I left and do not plan to see this physician again. This was terrible treatment of any patient.

Desired outcome: I would appreciate a response.

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6:12 am EST

Advanced Orthopaedics Extremely overcharged & poor service

Due to an accident I was referred to several specialists…all were normal EXCEPT the one mentioned above…Advanced Orthopaedics & Sports Medicine in Cypress, Tx 77429 located on the edge of Houston, TX. Not only did I not see the surgeon I had an appointment with but was kept waiting 90 minutes until I asked what was going on…no one bothered to tell me he was in surgery & possibly not coming in…as I was going to leave (after already paying my insurance co-pay) I saw another Doctor on staff who talked with me for less than 5 minutes. That would have been OK until I got my insurance explanation of benefits that said the group/company had billed my insurance company…United Health Care…an additional $1, 038.00 for my visit. I called, & they said this was their standard fee. This is outrageous! NEVER did any other specialist bill more that $200 +/- for a routine visit with no tests involved! Something needs to be done about this group of doctors gauging the public & not telling the patient ahead of time what the status is through his or her insurance company! The doctor I ended up seeing was Jacel C. Brooks, MD who was not even a surgeon. No wonder my insurance premiums are so high! I am ALSO going to report them to the BBB in Houston, TX & anyone else I can think of…my husband is an attorney…so cost is not a factor!

PS Does the AMA ever do anything about a complaint? They said they were sorry but what good does that do “after the fact”? I would appreciate a reply of some sort.

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Stella
US
May 20, 2010 2:52 pm EDT

I work for a physician's office and we regularly receive UPS shipments. Today when the delivery man came to the office I was on the phone with the hospital. He stood beside me for a couple of minutes waiting for my signature. All of a sudden he turned and stormed out of the office without my signature.

He has to understand that just because he walks in I cannot stop what I am doing; he may have to wait for my signature. I have my work to do just like he does. I am sure I will see this person again as he is our regular delivery guy. I just may have to say something. He was totally unprofessional.

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Overview of Advanced Orthopaedics complaint handling

Advanced Orthopaedics reviews first appeared on Complaints Board on Nov 6, 2012. The latest review Appointment & Service- Debra W. was posted on May 1, 2023. Advanced Orthopaedics has an average consumer rating of 1 stars from 2 reviews. Advanced Orthopaedics has resolved 0 complaints.
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  1. Advanced Orthopaedics Contacts

  2. Advanced Orthopaedics phone numbers
    804-270-1305
    804-270-1305
    Click up if you have successfully reached Advanced Orthopaedics by calling 804-270-1305 phone number 0 0 users reported that they have successfully reached Advanced Orthopaedics by calling 804-270-1305 phone number Click down if you have unsuccessfully reached Advanced Orthopaedics by calling 804-270-1305 phone number 0 0 users reported that they have UNsuccessfully reached Advanced Orthopaedics by calling 804-270-1305 phone number
  3. Advanced Orthopaedics address
    13801 St. Francis Blvd. Suite 200, Midlothian, Virginia, 23114, United States
  4. Advanced Orthopaedics social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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