A&E Factory Service review: Horrible service! 206

I couldn't agree more with you. I am going through the exact same thing as we speak. Something need to be done about this company. I will never refer anyone to them at all.

We had a washer & dryer damaged in our move. Our moving company hired this company to repair the damages to BOTH machines. The first call, they came right out to evaluate the damage. They arrived promptly at 8 am, when they promised only 8 to 12 on the schedule. The technician said he did not believe that the dryer needed any attention but he did NOT look at the bottom of the unit, where the damage was reported. He ordered the parts necessary for the replacement of the basin of our washer AND he told us he would be back in exactly a week with a second man to complete the repair. The parts showed up via UPS at our doorstep and were literally so large and heavy that they blocked the front entrance to our house and we could not move them to go in/out that door. Parts arrival: Tuesday. Labor scheduled: Friday. Wednesday night we get a phone call to verify the parts have arrived. We confirmed they had and they promised the two men would come on Friday to do the repair. Thursday evening, we receive an automated phone call telling us that they will be rescheduling our service call. I called the service number and told them that was NOT acceptable. We have a handicapped child that cannot leave our home because the only wheelchair accessible door is blocked by their packaging AND on 2 separate occasions we had been promised they would be there on Friday. So, the two men come in the afternoon on Friday. They check over the parts list to confirm that all have arrived. They had. So, they took apart our functioning machine and began the installation of the new basin. 2 hours into the repair, they tell me that one of the parts is the wrong part. They will have to order the correct one. I said for them to do that and for them to also please order the feet and stabilizing kit for my dryer, which the technician swears upside down and sideways don't need to be replaced because the dryer appears to be level. (The movers had placed a block of wood under the dryer so we could use it.) I explained I knew that they had to be replaced because I had seen the movers remove the one damaged foot and that there was a block under there. He relented and said he would order the feet ... but, again, he never got down and actually LOOKED at the unit. He put the old basin (large stainless steel drum) and various parts inside the box that the new basin had arrived in and he and his helper carried it out ... and then just left! They didn't say when they would be back, when to expect the parts, nothing! I figured they were taking the basin out to their truck and they would be back to tell me these things. When they did not come back, I went out to look for them. They were GONE. Further, and most distressing to me, they had discarded the shipping carton with the enormous and weighty basin in the next door neighbor's lot! We live in a subdivision with an HOA. We haven't been here 2 weeks at that point. So, even though I had recently had steroid shots in my back for compacted L3 and L4 disks, I drug the giant carton back to my house and put it in the garage. The men had also put the "wrong" part back in a box (unsealed) and left it back out on the front porch, presumably to be picked up. We called the service number and demanded they send the men back on Monday to at least put our old pieces back together so we would have a working washer while we waited for the new part to arrive. They agreed. Sunday night, we got the automated phone call again. My husband went ballistic. He called them back and insisted they return no later than Tuesday morning. On Tuesday, the technician who continued to deny the dryer needs repair, came back alone. He looked at the part box, left where he'd dumped it on the porch, and said that it's still the wrong part and he couldn't do anything! I said he could put the old parts back together again and he said that no he could not because he had broken the seals and it would no longer hold water! I asked him to please then come inside and look at the base of my dryer. He refused. I asked him why he discarded the heavy parts in my neighbors lot. He said he had not, that he'd left them next to my driveway (still unacceptable to me) but I insisted he show me where that was ... and it was on the other side of the shrubbery in the neighbors lot and I told him "that is my neighbor's property". He said he didn't know! Like that is somehow acceptable? Meanwhile, I've had 4 days of excruciating back pain thanks to he and his henchman dumping those parts. No apology. Nothing. He had no explanation as to why he didn't double check the parts were correct BEFORE he dismantled my operational machine, putting in 2 hrs of unnecessary labor (for which I am sure they got paid) rendering it permanently inoperable. I told him to at least double check to make sure our 2nd set of parts, including the dryer parts had been ordered. He said he would ... all the while, he was retreating to his van. He left. Later that afternoon, I got a confirmation call from the parts department that our parts had been ordered and were being shipped. The parts arrived on Wednesday. We called and set an appointment for Thursday for a repairman to come and complete the repair job, remembering to tell them that it was a 2-man job because of the weight of the drum. Wednesday evening, we received the automated message again. (It says something to the effect that they have a manpower shortage and will be unable to accomodate us.) This is a washing machine THEY renendered unusable and their parts are causing a safety hazard at the entrance of our home ... oh, and that box with the "wrong" part is STILL sitting on the porch alongside the new ones and the shipping carton with the old basin is in the garage, the new basin is in the garage, and the other piece are stacked like a pile of rubble in the laundry room. (YES, I have pictures of them all!) Again, my husband blows a gasket. A man does call on Friday morning saying he has a work order for our home but, in reading it, he confirms what the job is and informs us that it's a 2-man job and he, himself, is on a limited-weight restriction status for lifting and he has, of course, no partner. He says he will call us back and let us know when THEY can reschedule! I don't freak'n think so! We called the moving company, told them to FIRE this company, and they did! 3 weeks for a repair? It's crazy! 2 weeks is too long to expect your customers to live with an obstructed doorway/safety issue and leaving refuse in neighboring lots, or even the customer's own lot, without their permission/consent is at the very least inconsiderate and dangerous but it is also probably illegal! Further, it caused me pain and suffering! And this installer didn't care one IOTA! Below are photos of how our damaged but operational machine was left after 3 weeks of "work" by the a & e factory service team. We made the moving company come out that day and pick up all the parts ... broken, new, shipping, whatever, and get them out of here. IF YOU ARE CONSIDERING HIRING a & e factory FOR A SERVICE REPAIR: RUN FAST AND RUN FAR! DO NOT PASS GO AND, FOR GOD SAKES, DONT GIVE THEM $200 !

Bad customer service, bad technicians who dont know how to fix a washer. First call 12/23 - been out twice - once to figure out what was wrong - 2 weeks later after all parts came in showed up and had not scheudled the appt correct was a two man job and only one showed up. Tried to make we wait another week but finally sent someone from the office to help. Had to wait 24 hours before using washer. Washer now bangs on the glass lid when it spins, called them back to fix and they made me wait several days for the appt then they cancelled my appt without telling me and I waited all day for them to show up. They never have a tech in the area, they do not make a repeat customer after just being fixed a priority. Terrible company - should not be used by an service providers of extended warrentys either. Find another appliance repair company!

I never in my life dealed with this kind of poor custumer service. their representatives even laugh @ you when you describe your problem and they do not seem to care either. it is up until now that i have not received fully service after waiting for one month and a half. this company is pure trash and a waste of money and time. sincerely, i will never recomend anybody to do business with this company what so ever. do not deal with rats like these they only want your money and that is all. they had the nerve to cancel service not once not twice but three times.

This company cannot keep appointment and then spam my cellphone every day for 15 days (as of today). When I called them to ask them to stop calling me, I couldn't get anyone to talk to me.

I scheduled a service with this company to fix our Whirlpool washer. The appointment was set for a Friday from 1 - 5 pm. Having a toddler at home who constantly wants to go out, I called them on that Friday morning trying to get a more precise time frame when the the technician can come. The lady I spoke to said she didn't know but she can ask the scheduling center to call me. I didn't get any call from them until after 1 pm when they called and left a voicemail that they won't come. They asked me to call back to reschedule. I called back but couldn't get to speak with anyone. I went ahead and scheduled an appointment with another company and had my washer fixed two days later.

But here comes the worst - A&E Factory Service started calling my cellphone every day for 15 days (as of today). If I pick up the phone it's an auto message asking me to call them back. If I call back, I'm put on hold forever. If I don't pick up the phone, they leave me an auto voicemail, which has filled up my voicemail box now.

This is definitely the most horrible service ever. Stay away from A&E Factory Service if you want to maintain your sanity.

Worst service organization I have ever used, and the absolute worst customer service I have ever received. It took them over two weeks to be able to make the first service appointment for me. I can handle that as I was asking for a weekend appt due to my work schedule. The technician was supposed to show up between 8-12, but i got a call at 11 saying that all tech's were calling in sick and no one was in my area to come by. THEY asked to reschedule and due to my work requirements offered to have the tech come by after 4pm on a Wednesday. When I got home at 3:50 I found a card on my porch saying the tech had stopped by already, and would only be in my area until 3:30! How can that be when he wasn't even scheduled to be there until after 4?! When I call they try to blame Sears for the scheduling error, but it was their own company who set up the 2nd appt. After a 15 minute call that went no where I told the call center gal on the other line to put me through to a supervisor or manager. She replied that one would have to call me back in 15 minutes. It is now 2 days later and I have not received a call yet. I will never use this piece of crap organization for anything. I would call them 2nd rate but that would be giving them to much credit. If Sears continues to use them to handle service calls on their warranties I will never buy anything from Sears again. I like Sears, but A&E is crap. I hope their competitors find this review and if they do they have my permission to use my quotes in competitve marketing in the hopes that other individuals can be saved the worste service experience of their lives. It has now been over a month and my service repair has not been completed. Completely unacceptable for a product under warranty.

I have had nothing but problems with A & E Factory Service. My brand new Whirpool washing machine has not been working, and the warranty department contacted A&E for repairs. The 1st tech was very professional and adjusted some wiring, and the machine worked for a week. The 2nd tech was in my house for 2 hours and had absolutely no solution since the machine started working again, except to call them when it stopped working (really?). The 3rd tech missed his appointment time by 5 hours, but at least offered to replace some part that would hopefully solve the problem.
THEN the Saturday repair never happened... I waited 5 hours for a tech to show, and when I called at 3:30 to find out when before 5pm the tech would arrive, the rep said she would send a message to the tech and he should be on his way. An hour later I called back after hearing nothing, and it turns out there was a problem with the system and NOBODY was scheduled to come out to my house.
So I reschedule, and have been waiting since 8am for a tech to show. When I called at 11:30 (the appointment was for before noon) the rep said he would send a message to the tech. I wisely said that was unacceptable, and after he got off the phone with routing it turns out that a tech had called in sick, so the next tech could come by between 4:30-5:30.
Do they really except me to wait 10 hours for a technician?
I have never experienced such poor customer service in my entire life. I will never ever let these people handle any repairs. Their schedule system is subpar and the reps constant apologies with no results is unacceptable. I will be returning my washing machine for a different brand.

Next time I am offered an extended warranty on an appliance I will make sure that A&E is not the primary provider. Consumers need to tell Lowe's, Home Depot, Sears, Best Buy or any other major retailer they do not want to deal with A&E. This is the only way to put this non-customer oriented company out of business so repairs are done. By qualified local repair business. Talk to you legislator about requiring those who offer extended warranties to be required to reimburse consumers for time lost waiting for repair techs who don't show up and for the inconvenience of delayed repairs. To wait 2 weeks for no one to show up and then have to wait another 2 weeks is ridiculous.

How much time off do I need to ask my employer to give me so that A&E Repair can stand me up again. Twice they have been a no-show. No phone call alerting me. When I called, their answer was "No technician was available". That is just the worst type of service you can buy. So do not buy service from them. Go to Sears. They do the same, and always better service and knowledgeable servicemen. They do not deserve your business and they do not do it right. Not the first time, not the second time either.

Technician was scheduled to come out and fix my brand new Bosch Dishwasher, on a Saturday between 1 and 5 pm. waited all day for technician, called customer service @ 4:30pm to see where the technician was and they stated he called left message, NO CALL was received. Customer service was ruded state we should answer the phone when the technician calls, We told him, we never received a call. Only thing to to due was to reschedule the appointment, asked for the his supervisor was hung up on. Called back received another customer service without a clue and started over again with technician left message, stated never called. It is like Ground Hog day, Got a supervisor name in Texas office Robert Galvin, no call from him. I don't think he will, Worst company I have ever dealt with and will never use their service again.

A&E Factory Service is the worst company I have ever dealt with. So far they have replaced 3 Maytag dishwasher latches on my new dishwasher and it still does not work They were scheduled to return last week but canceled..Today they were scheduled to return and try another series of parts in order to try to get my new Maytag dishwasher to work. I called twice to check on the arrival the A&E repairmen and was told he is in route to your house. When I called the third time I was told "we are sorry he has quiet for the day but we can reschedule you in a couple days". Tomorrow I call Whirlpool the manufacturer of Maytag and ask that they remove their non working new dishwasher.

My husband and I work and we had scheduled an apt with A & E for 3/21/11 (Monday) to install the parts we bought from them. We paid up front for parts and labor. It took almost two weeks for them to get our parts to us and they could not come out when we got them. We had to wait five days for this apt from the time we got the parts. Our scheduled time was 8am to 12 pm on Monday 3/21/11. I had my father drove 35 miles one way in the morning to wait for the repair guy to show up. At 11:40am I called to ask when they were going to show up and I was told that they would have a tech call me back on what time they would be there. Five min later my husband got a voice mail stating they could not come out. My husband called them and said this was unaccepetable and they would not send anyone out to finish fixing our dryer until Friday. I called about our apt and asked if we could be the first apt and she was not nice and said "I can't guarantee that". I asked about a discount and she told me to return my parts and then I would get a discount. This company does not care about their customers. They DO NOT care about the mistakes they make. I hope people stop and think about going with a better company. I have now learned to pay a little extra cash for good service. I have not had a Dryer in over three weeks and A & E is now making that even longer.

I Called in for service to my dryer on 3/14/2011 & got an appointment for Tuesday 21st bet. 1:00 & 5:00pm. It was a total waste of a day off. I called a little after 1:00pm on 3/21 to conform my appointment. The representative from A & E assured that someone will be there between the appointed hours. No one called and no one showed. I contacted A & E a little after 5:00 and was informed the appointment was cancelled. I was very upset and requested to speak to a supervisor. I was given a new appointment for 3/24 bet 1:00 & 5:00pm. I was contacted by the A & E Service tech about 1:15pm for conformation. He informed me It was a cash call. I informed him the appliance is under waranty. I informed him that I will contact my warranty company and have everything in order by the time he gets here. he replied ok. I contacted A & E to clear up the matter and was informed my appointment which is scheduled 3/24(today) was cancelled. I was very upset. Now I've wasted two days. I requested to speak to a supervisor. After explaining the situation I was given an appointment for 3/25(friday) bet. 8:00 & 12:00. I contacted my Warranty company (lowe's) and was given an appiontment for 3/29 from 1:00-5:00pm.I informed them that I already have an appointment for 3/25. they informed that it should not be a problem and they make a note to the account. the service appointment was submitted & they told me to contact A & E after an hour and conform that everything's ok. About an hour and fifteen minutes later I contacted A & E. Only to find out that they again cancelled my appointment. Now I'm very upset. I requested to speak to a supervisor. I was told none was available. the A & E Rep. took my # and said a supervisor would call me back. More than 45 minutes went by and no call. I took the liberty of placing that call myself. I explained my situation to the supervisor(Mark) from the beginnin, however, my problem fell on deaf ears. I'm a Radiographer by profession and also work in a service related field. Unprofessional behavior such as this does not belong in any customer service field. Is this how your company makes its money. I was always under the impression that the customer comes FIRST. As it stands I would NEVER recomend A & E to anyone...

I just went online to find out an address to write a complaint as I am a three time looser with this repair outfit. Each time I am scheduled for service, the tech calls says he is going to be an hour late and I am left waiting for 2-3 hours over my time frame for repair..not only that but when I called to complain I was told I live far away. What does that have to do with a company who schedules repairs as if I am the problem? Anyway needless to say this appliance is brand new Electrolux professional series, the first and the second tech did not fix as the part was needed and than the part ordered was not the right one. Are they all idots! So I now call for service as I was not in the area for serveral months, make appt. 8am-12 noon, told the girl of the last two times with the lateness of tech's and low and behold walla ! one hour before tech is due to arrive, they call and say we are going to be an hour late..here we go again...you think.. So now I have to call the Electrolux warrenty company and try to get some satisfaction.
As for A & E got to wonder with all these bad statements how does this business survive? Well next letter has to go to the consumer complaints, if anyone knows of a better way please post it..Thanks NO THANKS FOR SERVICE A & E !

2011-03-29 A@E has issues. I am now two weeks into a repair for my dryer (Whirlpool). The services stinks. I have read all of the complaints and my complaint is basically the same. The tech came out on a Thursday and stated he needed to order a part and he will be back on Monday when it arrives. The tech called on Monday to find out if the part had arrived. He call my cell and I was not home so I didn't know if the part had arrived or not. By the time I got home 15 minutes later he was gone before 5 mind you. The service call was scheduled between 1-5. The part arrived 30 minutes later. He told my son that he would be back the next day to install the parts. Anyone that has dealt with this company knows that it did not happen. I called twice to the company and the reps that I spoke to assured me that it would be taken care of. I called the tech the same day and he assured me that he could take care of the problem today. (DID NOT) I called the company Wednesday morning and ofcourse my appointment was change to Thursday between 8-12. All it took was someone to say that it was not going to happen until Thursday. We could have fixed it ourself but it is under warranty. I was about to extend my warranty but that will not happen. Paying a company for horrible service. And the company I bought my washer and dryer from will not get my business anymore either. What a terrible experience. (Nashville, TN)

I had them come out last week to fix my Maytag washing machine. He was 45 minutes late. He was supposed to be here between 8 and noon. He charged me $250. It was overflowing. He replaced the belt and said it needed a timer. Which he would have to order. He said it must have been stopped up because it wasn't overflowing when he was there. He didn't fix the problem. Exactly one week later the same thing happened. It flooded my house. I called them to come fix it and they said they would have to close out the first ticket before they could come out. Because they were waiting on a part. They said they could be here the next day between 8 and noon. I called them again. They said they could only call him to see what his eta was. 12:53 pm he calls and said he is 4 miles from my house. He arrives at 1:10 pm. 13 minutes to go 4 miles. Not in this neighborhood. We will see what happens next.

This isn`t my first bad experience with A&E . I pay for a service contract for all my appliances, A&E is who they assign to fix my frigidaire dishwasher.I called to have my dishwasher repaired last year. First they send someone out to see what the repair problem is, then they order parts & reschedule.

The service tech that they sent was so bad, that the machine had more things wrong after he fixed than before.It took 5-6 service caslls for my machine to be fixed. They finally had to send a different service tech to complete the job.

One year later the same machine isn`t working again, with the same problems. I called my service contract provider & requested a repair appointment, specifying that I did not want the same service tech I was sent last year & I gave his name. We made the appointment & the request was noted.

On 5/6/11 the day of appt. which I took the day off from work for, I recieved a call at 12 noon saying that the service man that I didn`t want was the one in my area today, would I like to rescheduleto another day when he isn`t working in my area.needless to say I rescheduled to 5/10/11.

on 5/10/11 my appt. window was 12-5pm. By 4:45pm the service tech still hadn`t come nor called, so I called A&E. They said he was running late, would I like him to call & let me know when he would be arriving? Naturally I said YES. At 5:25pm I still hadn`t received a call, so I called A&E AGAIN, telling them the tech still hadn`t called me, thay said that he could be upto 1 hour & 45 mins. late, but they would contact him to call me.

It is now 7:15 still no service tech. I call A&E for the 3rd TIME, wanting to know what was going on, they told me that I was rescheduled for 5/17/11, because the service tech today was the one that I didn`t want. I told them that I took off from work for the 2nd time, waited home from 12-7:15pm, made 3 calls to A&E, to now find that without my knowledge, that Ihad been rescheduled?!

I demanded to speak to a supv. or manager. When I was connected to this so called supv. I asked who rescheduled me? I`ve called A&E 3 times today & I never spoke of being rescheduled. Her reply was you were automatically rescheduled because the service you didn`t want was the one bin your area today.

By now as you could imagine the top of my head was about ready to blow off. I then asked her what was the purpose of rescheduling fron 5/6/11 to 5/10/11. Her reply was... well we never know until the day of service who the service tech will be for any one area, soyou will alway`s have this problem unless you take who ever we send you.(I guess she was absent the day they were teaching peaople skills). I replied, TAKE WHO EVER YOU SEND ME< I WOULDN`T EVEN OF KNOWN I HAD ANOTHER APPOINTMENT OR WHY< IF I HADN`T OF CALLED BACK!

THE BOTTOM LINE: I lost 2 days salary, stayed home for over 7 hours waiting, didn`t get my machine repaired, was jerked around & lied to all day, and was given an ultimatum by a service provider.

I purchased a washing machine and an extended warrenty My glass door broke so I was set up by Lowes to have someone come to my home to repair the door. It is literaly 2 screws to replace it . Well they never showed up because their scheduler had the wrong address to my home. Tech calls me this morning (rude as well as their customer service dept) and says that he could not find my address and there where of course no notes on the bottom of his work order.He said that he was not coming back today. His office calls me back and I asked them to tell me what address they have on my work order. Of course they had it wrong and they want to blame eveyone else instead of saying sorry and we will make sure that we have someone out there today no matter what. that would be great customer service. When I called them back to confirm my appointment I had told them what my address was and they said that it would not pull up, so she said that she would type the correct address at the bottom of the techs notes to say my correct address. I call them back and they tell me that they can have someone come back out on June 20th today is the 10th. They were no help all they wanted to do was argue with me. Where did the old saying go that said the customer is always right and a prority. I guess A & E Factory does not believe in customer service. I would recommend that no one use or even call this company. They really should go out of business. Maybe they should think about going into a field that doesn't have anything to do with talking or even dealing with Customers needs. Apparently this company's Miassion Statement is who cares about customers. I have called back Lowes and they are setting me up with another company that will respond to my needs better. I will advise everyone to think twice before you call A & E Factory Services for any repairs.

Have been waiting 3 weeks for my 6 month old Whirlpool Gold Microwave to be repaired. tech was out on May 26 found the problem and said he would order the parts and they would be shipped to my home, 10 days later they had not arrived so I called A&E to find out when I could expect them, they said the had to track them and would call me back, they did not call back so I called them the next day and they said they were never order.They told me they had to send a new tech out to find out what parts were needed.He was to come three days later and never showed.After many calls to A&E and Whirlpool I have a new repair company coming out today June15, I see how this goes today.I will never deal with A&E or Whirlpool again.

I purchased a washer from Conn's and paid for the extra warranty. On June 24th 2011 we had a scheduled repair between time of 1-5. The technician called me from his cell phone and advised that he was on his way. Once he got here, he looked at the washer and said that a part had to be ordered. He advised us that the part will be in on Wednesday and that he was rescheduling for the 1st of july to come out again and fix the problem same time 1-5. That part was understandable after all, if you don't have the parts you just don't have the parts. Now, here comes the problem, i took off work on the 1st again and waited for the repairman to show up. At around 3 pm i called to comfirm the time and was told that my appointment is set for July 8th not the 1st. I told her that that is not what the technician told me and i would like for her to call him and have him come out. She put me on hold, while i was holding i called the technican on the phone he called me from and asked him was he coming out today because the customer service rep said my appointment time was for the 8th. He said yes, someone will be out today it just won't be me. Now, while Im still holding for the customer service lady to come back on, the call between me and the techinican suddenly got disconnected and of course he doesn't answer when i try to call him back. So the lady tells me that they can not call him and that i was going to take either that Wednesday or Friday there was no other option. I asked to talk to a supervisor and she said she was as high as they come. Now, on today July 5th i took off of work again and waited for the technican to come. At 10:43 he called but as soon as i answered he hung up. I called them right back [protected] and the rep tells me since i didn't answer the phone then they will have to reschedule for Friday between 1-5. My expression was, are you serious. He just called me and i called right back so just tell him to keep coming and that we are here. The rep said ma'am you missed the call so you will be rescheduled. I said to him, if you would just stop arguing with me you can catch him before he leaves the area. No dice, he would not call him. I asked to talk to a supervisor and he put John on the line who was very apologetic but not helpful at all. Needless to say, my washer still is broken and A&E is garbage. I just can't believe all of the complaints they have and they still are not improving on their service. Something has to be done about this company. I made a complaint on BBB but i just don't think that is enough. I found one complaint that has the CEO's address on it but i wonder if that will work because even after that person posted his address there are still complaints against this company.

I was scheduled for a home service and i called 5 minutes before 5pm to see if they were running late. I called A&E Factory Services TWICE to see if the technician would still be able to make it. They told me that they will tell the technician to call me for an ETA. He/She never called or came. I called the next day to complain just for them to say that there was a cancellation yesterday (the day of the appointment). I had called 5 minutes before 5pm on the day of appointment and they said they they were still on their way. They were totally ###ting with a nonsense excuse. What horrendous customer service, and overall company commitment to their customers. I hope this is not how they want to run their business in the long run. What a horrible experience.

I've just had to postpone a Vascular Surgeon appointment (suspected blood clots) because I had an appointment with A&E for 8:00 a.m. It's now 3:00 p.m. (the time of my appointment) and they just called to say they were on their way. This is my second VERY bad experience with this so-called "service" company (the first was when my 2-year old freezer went out and the replacement was a major downgrade...). I waited over 2 weeks for this appointment and was able to reschedule my doctor appt. easier than getting this schlock group to show up. Now I find that Sears owns this bunch of yaahoos...if I'd wanted to deal with those jerks, I'd have bought a Kenmore. Buyers beware...don't purchase extended warranties that are covered by A&E...I'm going to Lowes tomorrow to demand my extended warranty be recended...my Whirlpool fridge didn't work from day one and it's been only a month since I got it.

My Whirlpool washing machine quit working. When I scheduled an appointment, the guy was several hours late, but I understood that previous appts had lasted longer than expected. We TOLD the guy that we had seen a repair code on the electronic diplay, . and told him what the code was - a bad solenoid. However, he diagnosed a faulty water pump, which he, of course, didn't have on his truck. So, 4 days later, another guy showed up. He was grumpy, replaced the pump, but implied that he didn't think that was really the problem. When he left he wished us, "Good luck." Two weeks later, we had the original problem with the machine -- no power. I will be calling them in the a.m. and I will not pay any additional service charge, since we don't know if the pump was really faulty or if the first guy was just incompetent. Of course, the second guy who wished us good luck, was also an idiot. I suspect I will be making a call to my state's consumer complaint division in the state Attorney General's office. Whirlpool needs another "factory authorized repair" choice in my area.

I hope I can give you some hepful information today. A&E is a name bought by Sears from Montgomery Wards it means automotive and electronics. When Sears service nearly ruined themseves they renamed themselves to A&E. Please don't blame the service tech's for the scheduling . The front office overbooks them. Management puts too much of a work load on them, thus creating the delays. I don't work for Sears I know the buisness. So if you could muster up encouragement for your service tech i'm sure it'll go a long way. Good luck.

A&E Factory Service's Shawnterra called from VP Dale Reeder's office this morning in response to my complaint to their office regarding my Kitchenaid Ice Maker. She basically called to say "tough rocks that our service sucks". She merely reiterated that they don't bother to carry the proper parts for repair on their trucks even though their scheduler said they would have them, that a wait for an appointment for repair takes at least a week to get, and that you will invariably need multiple appointments in order to get a repair done at all. Why bother to call if you have nothing relevant to correcting the complaint? When I asked for the VP's name and address, she told me the complaint letter would come to her anyway, so don't bother. Same for the President of this sorry operation. Keep your money, don't buy Lowe's extended warranties and be sure to call someone else if you need real service.

Unfortunately the only service provider for Home Depot for appliances with warranties is A&E. They do not seem to care to provide good customer service. This is Panama City, FL. area that I am referring to. I have an LG refrigerator that's leaking and cannot have a tech. Until 6 more days. I talked with 4 people, only 1was downright rude, the other 3 were polite, but were "just doing their job".I have concluded that I will no longer purchase anything from Home Depot as long as they contract with A&E. There just has to be someone who cares for their customers!

A&E "fixed" my washing machine last week. This was of course after they came the week before to figure out what part they needed to order. So they fixed the problem and off they went. We washed a load and went to take it out when done and the door was locked shut. It will not open. When the technician put the machine back together he caused something with the way the door locks to malfunction. Called right away to get them to come fix the problem they caused. They didn't have any appointments until over a week later. I said I don't want a regular service appointment, I want the appointment that happens right away to fix a problem you created. But there was no getting through to them. I figured out how open the door myself. I have to keep some of the covers off now in order to use it becasue the door gets locked shut everytime. Today the service tech called wanting to come out early. But I'm not taking more time off work to accomodate them. So I'll reschedule and play this game with them. BBB complaint filed. To be fair, I'm not mad at the technician. He didn't break my machine on purpose. The customer service is the issue.

You all need to stop crying like little self centered babies. Get over it people you live in an electronic age a cheaply made electronic age at that! Things are designed to break so that you have to buy new sooner! It may not be right but that's the reality whether you like it or not!Grow up! And if you have a window of 8-12am and are in the shower and don't answer the door its your fault that you don't know how to tell time.you must be available at all times in your window. Then if the tech is late it is because some one was in the shower or ran an errand and called in crying about how the tech didn't come when they expected so they demand the tech come back.Now the tech has to try and adjust all the people that don't want to be adjusted and who will probably post on here how life is not fair because they had to wait! Oh, the crime...Please people!

There was a time when Sears sold appliances that were dependable and reliable. It was a pleasure to own an appliance sold by Sears since they were relatively problem free. If there was ever a problem, it was fixed right away. They would send out a Sears repair representative who would wear a Sears uniform with pride.
Sears has changed and not for the better. They sell appliances that are anything but reliable and they sub-contract their repairs to A&E Factory Service who doesn’t know the first thing about customer care. Evidently Sears doesn’t want to be associated with this outfit and I can’t blame them.
How unfortunate that a great name like Sears is no more.
I’ve had the worst experience attempting to get a dishwasher that is under warranty repaired or replaced for several months. Sears subs out repairs to A&E. A&E lies about scheduled appointments and the only thing they know how to do is frustrate you into oblivion so that you are so discouraged, you will stop bothering them.
I sincerely doubt that I will purchase anything from Sears again.
I completely agree with the comment above: "For your own sanity - DO NOT USE A & E FACTORY SERVICES...better yet don't buy anything from Sears or any other company that relies on this type of repair service.

a&e is a joke, they don't know what they are doing, they lie to you and then say they will hang up on you if you get pissed and raise your voice at all. they have come to my home 4 times to repair the same problem with my washer, the 1st time, was a no call, no show and then the other 3 times it was always something else wrong with it. then they where a no call, no show again yesterday and said it would be next week before they could come out, told them to cancel some ones else's appt and repair my washer and they said they couldn't do that, i would have to wait. after i saw all the other complaints about them, i know that it happens all the time. they need to be closed down. planning on contacting sears and the bbb this week.

Bought a sony LCD tv 7 mths ago and have had problems getting it serviced. The second tech came out after I called when receiving replacement part and found the 2nd replacement board inoperable. Waited 4 weeks for parts, called 4 times and finally arranged an appointment for today the 29th between 8am & noon. As expected...no show. Please, save yourself the hassle and ASK who will be providing service on your newly bought item. If it's A & E, you had better keep shopping. If you search the net you'll see they are up there with the worst of them. After calling today to find out why nobody showed up I was told I'd receive a call within 30 minutes. Anyone care to bet?

Good morning Meisare,

This is Kevin Krause with the Sonylistens Team. I am very sorry to read about the problems you are having getting your TV serviced. If you email us at Sonylistens@am.sony.com we will be more than happy to try and help resolve this issue for you. In your email be sure to include a brief description of the issues you are having, any event ID numbers you may have, and your contact information.

Thank you,

Kevin Krause

Sonylistens Team

We have a Whirlpool Cabrio washer. It started flashing an F51 code. The Whirlpool website referred me to A&E Repair Service. I set an appointment with them. The technician came out and diagnosed the problem as being the motherboard. He ordered the part. I prepaid for the part and the return call to replace the part. On 04/25/2012, the service technician came and replaced the part. He left without making sure the washer was fixed. My husband used his last personal day to be home. As he started a load of towels, lo and behold the F51 popped up again. He called the technician back right away, who informed him they were already out of the area. He calls A&E repair line [protected] and they proceed to tell him the tech cannot return to repair my washer since he already left. They try to set another appointment for during the week. WE BOTH WORK. They tell us the first Saturday available is a week and a half away. It has already been 3 weeks. I will never use A&E again and I am telling ALL my friends and family.

1st call ordered parts
2nd call replaced circuit board
3rd call replaced drain pump
Today - ordering another circuit board.

Each time the repairman says there is nothing wrong with the parts but they can't think what else to replace.

Each time they say the washer is working but the first load I put in stop at 19 minutes.
Last week I spoke to the escalations department at A&E and expressed my frustration. I said someone will come out on Monday and say they're going to order another circuit board. (this is what happened today as I predicted)

I asked them how many times they're going to do this and they said until the parts are no longer available. I have not been able to complete a single load of laundry. I've googled the problem and there are many people with the same exact problem and the same washing machine. It's obviously time to replace the machine - they can't fix it.

After waiting a week for our first appt, we have had an additional 3 service calls in the past 2 and a half weeks; had 3 parts installed and A&E Repair Service has still been unable to repair our Whirlpool Cambrio washer. We have already invested $250 with this group to fix our washer so will stick it out for what I hope is our last interaction with A&E on Monday but it is unacceptable that it takes 4-5 days between appointments for problems that were not fixed in the previous appt. We will NEVER use A&E again and question our relationship with Sears that recommend their service in the first place. This will be many of bad reviews I plan to post.

Hello Gulba. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name(Gulba), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.

I was recently ripped off by A&E Factory Service. They sent out an incompetent service technician that didnt even bring a flashlight to diagnose a washing machine issue. The technician left a laundry list of items that could possibly be wrong without inspecting the appliance totalling $700 on a 6 year old $600 washer. The technician said that they could not really tell what was wrong because it was dark inside the washer--- imagine that... After I had time to inspect the washer, I repaired it with a washer. After 6 calls and about 3 hours of time hoping that A&E would do the "right thing" and refund the oh so special diagnostic fee of $75, they refused. It was their "Policy". So if you are looking to waste a lot of your hard earned money and time and end up really pissed off, give A&E a call.

When my dishwasher started streaming water, I called and made an appointment for A&E Factory Service to come and give me an estimate for repair. That was on a Thursday. The earliest appointment I could get was for Wednesday between 1 and 5. I got a call confirming the appointment on Tuesday evening, and had arranged to work from home (which I never do because it is inconvenient) so that I wouldn't lose time. As noted, they were supposed to come between 1 and 5. At 1:15 my phone rang, and I assumed it would be to tell me that the technician was on his way over. WRONG. Instead, it was an automated voice telling me that I needed to call an 800 number to reschedule my appointment. When I called to find out what was going on, I was told that there was no technician available in my area. I insisted that a technician be sent to my area, and was told that they're not in control of what the servicers do, and was transferred to the "Client Interactions" department. There a woman told me that they had sent a message to the servicer and were again told that there was no technician in the area.. I again insisted that someone be sent to the area, and the best I got was that they would request that if a technician in another area finished their route early, they MIGHT be able to come to me later!. I was asked if I wanted to reschedule just in case, and the earliest appointments availabe were nearly a week away?. I declined and told her that I would simply be calling another company who could be relied upon, . So far, I am waiting to hear if I this mythical out of area technician will be gracing me with his presence, and I have an appointment with a reliable local servicer for Friday|. I will NEVER use A&E Factory Service again.. I was treated rudely and my time was obviously not valuable to them;. My mistake for trusting a large corporation/. Never again.

Service Tech called prior to arrival - GREAT
Service Tech was very nice and courteous on phone and in person - GREAT
Service Tech sounded like he was knowledgeable - GREAT
He arrived on a Tuesday to repair our 2 1/2-year-old dishwasher, which at the end of a few completed cycles left the dishes wet and room temperature (i.e. - it wasn't heating the water inside AT ALL). So what did he do? He told my wife that it's either because (A) our hot water heater was not set at a high enough temperature (BS), or (B) that we just needed to run the hot water faucet first to make sure no COLD water got into the dishwasher by mistake (again, BS). He didn't diagnose anything on the machine itself. Didn't touch it. He never even opened his toolbox.
Now instead of being without a working dishwasher for a couple days, it will end up being a week since they don't work weekends.

This started July 2012, I called the warrenty group for Badcock, they set up an appointment for A&E to come out and check out may dryer. They came out on July 27 2012 and said it was a fuse ( now the dryer was on the front pourch where there was no outlet) so the service guy tells my son that he fixed it but never plugged it in to check it. so when I get home I plug the dryer in and it did not work (big suprise) so I called them back and told them that the dryer was not working and that the tech never checked it so they set up another appointment for friday August 3. So my son misses another day of work to wait on this crazy tech, the guy comes and says it is now the dryers timer has gone out, the dryer is only 1 1/2 yrs old. So he orders a timer. The timer comes in UPS on wednesday (someone had to be home to get). My husband calls the service guy( named Russell) for three days and no return calls. So I get home today and call until I get him on the phone he says ok I will be there between 1 and 2 so here we wait again. Russell gets here and he had ordered the wrong timer. So he now has to order another timer and it will be another week. This guy is a joke and A & E is a joke. I am so dissapointed in this company.