A&E Factory Service
Reviews and Complaints

Took off work for an appointment scheduled between 7a-4p and the technician called at 5p stating they would have to reschedule my appointment because they got busy. ABSOLUTELY RIDICULOUS! Then when calling customer service you can't speak to anyone. I'll never do business with you all ever again and I'll make sure no one I know doesn't either.

First, there is no way to speak to a human at A&E. All options on their phone tree lead to a message to go to their website then disconnects.

A&E will schedule an appointment to repair your appliance between 8am to 5pm on some date. Their technician will no-show after you have been waiting for 8 hours without a call or message. You will then receive a robot call 1 hour or so after the technician was supposed to arrive stating that your appointment was rescheduled a week later between 8am and 5pm. This happened multiple times and there is no way to reach a human to have the problem escalated.

Jody, my A&E Technician just left my home. He came to repair an LG Craft Ice Maker. He had the parts on his truck and completed the service in the same visit. He demonstrated exemplary knowledge and professionalism. I shared my concern with him regarding online reviews unfavorable of A&E Factory Services. He provided his knowledge of a long time company history and confidence in his expertise. The scheduling process and company communication was spot on. Jody, Thank you! From Surie in Lake Havasu City AZ.

I have a Lowe’s warranty on a washer dryer set I bought there from just over three years ago and I purchased a 5 year warranty at that time. About 3 weeks ago the washer would not go in to the final spin cycle. I called for warranty repair and was told initially it would be Thursday and A&E rescheduled for Friday without my knowledge or consent. Fri the Tech called and said he was on his way - I asked if he brought a helper as this was a stacked unit and he replied no. A & E rescheduled for Monday then out of the blue they called and asked what the problem was and I told them I thought it was the pump as the machine would not spin and there was water standing in it. The next txt message said it was scheduled for Tuesday- Then on Tuesday it was rescheduled for Fri. On Friday UPS delivered a new pump unit and suddenly I was rescheduled for Monday. Now it is Monday-A single technician shows up by himself takes one look and says I will need a helper no —it Sherlock. Now I am scheduled for Thursday (if at all)

December 2nd 4:30pm After making an appointment and waiting over a week and a half for a service person to come, and waiting all day at home, a repairman finally came, took pictures of the inside of oven and said he needed to order a part! (what part? We told the initial scheduler that it was the oven ignitor that needed replaced for the 4th time in 4 years!} This guy didn't even remove the plate to see the ignitor!

We asked him if he had the part on his truck. He said "I don't know what's on the truck" ! He gave no effort to look and see. (It was getting dark and we were one of his later stops. Did he just want to go home?)

My husband and I were at our rope's end with his carefree attitude so we told him to get out! Made another schedule with GE Service Repair instead, under our warranty.

I had contacted A and E about a service repair on my GE dryer. I scheduled an appointment to have some come and repair my dryer and no one showed. No call was made to inform me no one was coming to repair. My appointment was scheduled between 8:00 am and 5:00 pm. By 4:30 pm when I had not heard from anyone, I called the number provided. The message stated that my appointment was confirmed for 2:49 pm to 4:19 pm. (It was already 4:30 pm)

No customer service line to speak to a real person.

I had contacted A and E about a service repair on my GE dryer. We have scheduled appointments four times. The first time a service man came out to the house and repaired one part of the job and ordered parts to repair the rest. Scheduled an appointment to complete the job and no one showed. No call was made to inform me no one was coming to repair. Called and rescheduled another appointment and that was rescheduled for another day. Confirmed this now third day was happening, text sent to me to confirm and once again no one showed to complete job. No customer service line to speak to a real person only to reschedule appointment once again. I am tired of scheduling appointment and rearranging my schedule to accommodate and NO ONE SHOW UP!

The same technician came three different times but was unable to repair my 1 year old washing machine. First time he told me I was doing something wrong to cause the issue yet it was clear that the machine was malfunctioning. He was here for over 3 hours the last time but ended up leaving without properly repairing the issue.

I was uncomfortable as he was overly friendly and chatty, malodorous.

Numerous requests for a more competent technician be sent but was told he was the only none for this area.

Finding out who a manufacturer's contracted warrantee service providers is and their ratings is impossible.

A & E lacks accessible customer service, their phone number recording says to sign into their portal causing repeated frustration. Even with the manufacturer intervention there was repeated communication breakdown and miscommunication over several weeks time. Numerous non reply-able emails.

Lack of live accessible customer service is poor business practice and a bad reflection.

A&E was contracted out by the warranty company to repair the service on August 4, 2023 with the original repair date of 08/11/23. A technician has been out on 08/11/23 and ordered parts, since the parts have arrived the company has canceled/rescheduled 11 times. I still do not have a working appliance. A reschedule was done today and I was told to make it work.

This clown show has been working on my Samsung washer since May, it is now August and my washer is not working. they have no clue what is wrong with it, they keep ordering parts hoping to fine the right one. 4 No show/ no contact. Two times because , they did not have a two person crew scheduled to do a two person job.

I have enough parts to build an entire machine, yet they can not get it to work.

I had to take 7 days of vacation (because we work) and be at home from 8 am to 5pm , just to not see the clown mobile pull up.

I am forced to use them , with my extended warranty; this will be the last extended warranty that we purchase.

I WOULD NOT PAY TO USE THIS COMPANY.

There is supposed to be a service call today to fix our washer. They called and asked for a call back and none of the numbers connect to a person. The text message phone number box doesn’t work either. This totally automated crap does not work. I have been avoiding purchasing any more appliances that use this service since sometimes I need to talk to a person. On other appliances we’ve had numerous no shows from A nd E with nothing more than email notice after staying home ALL day. Then they want us to stay home 8:hours the next day. Hey, do you not know that people have jobs. This system is terrible.

My refrigerator was under the manufacture warranty in march. It took over a month to get an appointment for 6 weeks later in may. The service tech came out, ordered parts. The next appointment was a month later in June. The wrong parts. Next appointment was another month later, July. No parts came. Now it’s going to be mid august. The same wrong arts came. I’m living out of coolers with a large family in the country an hour from anywhere. We get snow in September sometimes, sometimes lots of snow.

This just isn’t ok!

Communication with A & E Factory Service if terrible. They want to do everything electronically, but there electronic system does not work! The text messages offering a link to find out more information says you can enter your phone number to get updates on your aptmt & tech arrival, but it does not work! Automatic system called yesterday. Asked if ALL parts had arrived. I had no idea how many parts, which ones, etc. so I confirmed parts arrived! I took morning off to be here for scheduled aptmt. Scheduled window was 8-12. At 10:13 they called while I was unable to get to phone. I returned call and they said aptmt had to be rescheduled! Another 1/2 day off work! This is the 4th aptmt I have had with A & E Factory Service. One time the tech never showed up! Warranty company can't even reach a live person! They are terrible and so is this Whirlpool refrigerator! I've had repairs going on now since 10/2022 and today is almost Aug. 2023! Junk!

They charged me hundred of dollars to sign up and then charge hundreds of dollars to repair. I also called the A&E's CS number and it goes to a medical alert company. A&E should be banned from doing any business. I had A&E make repairs to my fridge three other times and they should have replaced it which they didn't. I think this company is a scam.

Do not get these people to fix anything. They are supplying incorrect information. The service tech gave me wrong information. I was told I need 4 repair visits in order for the warranty with GE to be valid. The tech told me 3 visits. This company has branches all over the world. I was told by GE that this company was no good. He was here 07-10-2023. When washing, the clothes all ball up in one corner of the machine. Then when it goes to spin it cannot and jumps all over the floor. This is an ongoing problem that I have had since I bought the unit new 03-07-2023. I have only gotten 2 loads of clothes done since this date. It was installed 03-11-2023. Case #[protected] Case #2 [protected]

Hello,

A service man came to my home several weeks ago to look at my washer. While he was here, he told me he ordered the part that was needed. We waited a week and when my husband checked, the part was never ordered. At this point, we reached out to the company and was told they would order the part. When we checked again, we were told the part was ordered from Bay. The part was then delivered to my home with scheduled service date of July 6 from 8-5. I waited home from 8 to 5 and no one showed. My service order number is [protected], please advise. There is no number to call the company and talk to a real person and leave a message.

Also, the tech left hoses unhooked after the first visit and water ran under the washer and threw water all over the walls. He denies doing this when my husband called him.

I have been several weeks without a washer. I have been lied to about dates and times of service and parts being ordered.

This is copied and pasted from the company website:

Service Order # [protected]

Address 110 ELM ST # NONE

City HURLOCK

State MD

Zip 21643

Phone [protected]

Product WASHER-DRYER LAUNDRY SYS

Description of symptoms 23479480DF - NEED SP FOR THE WASHER THERE DED APV $350.00

Schedule Date Thursday July 06, 2023

Time Window 08:00 AM - 05:00 PM

Status Part(s) Ordered

On May 25th 2023 this company sent a technician to repair my dryer which was not heating. After inspection by the technician, he said that the heating element needed replacement, which he did. On June 10th the dryer was not working properly as it would never turn off but run constantly once started until

It was manually stopped. A&E would not respond to a call back service call and another company was hired to repair the dryer. The second company, Todd’s Appliance, came on June 19th and examined the dryer. The technician discovered that the previous company, A& E Service had bypassed a critical fuse and replaced and element that was not bad in the first place. The new technician stated that the fuse which had been bypassed turns the heating element off as a safety feature and should never be bypassed or removed. It was necessary to pay the second company to repair what the first company, A&E Service had done wrong and replace the burned out fuse. I feel I should be reimbursed for the second service, but should not have to pay for their shoddy and dangerous result of the work they performed.

purchased a brand new samsung refrigerator from best buy in January of this year. did not receive it until February. the compressor went out in May. best buy referred the repair to A&E Service. It took them a month to finally replace the compressor. After the repairman finished and left the refrigerator part is freezing no matter where you set the temperature. the ice maker is not working nor is the water dispenser. we called best buy back and they again referred it to Samsung which in turn turned it back over the A&E. They texted this morning saying it would be July 5 before repair is scheduled. We have been without a refrigerator for 2 months now and it will be another 2 weeks until repair is made. You cannot call A&E and speak to anyone. There is absolutely no way to relate to them that we cannot wait another 2 weeks.

My Samsung washer quit working nearly a month. Purchased the extended warranty when I bought it from Lowe's so I filed a claim the same day on their website. It said I would hear from someone within 2 business days. It took a week. Interestingly enough, when I look up the claim online, they show the date for the claim being filed as the same day they reached out to me. Anyway, a tech was scheduled and came out a week after that. She checked it out and ordered the parts she said she needed (while admitting that she wasn't sure those parts would fix the problem. She schedule with us while she was here to come back install the parts on 6/20. Parts came in last week and we assumed she would be back on the 20th as scheduled to install them. We were given a time frame of between 8am and 5pm that they would show up. Tech never showed and never called after we wasted an entire day when we had other things to do waiting on her.

Since then, I have made countless calls to them and to Lowe's warranty department to try and find out when my washer would be repaired. Lowe's kept saying I need to call the service provider (A&E) and gave me a number to call. It was the same number I had already tried calling a dozen times but could never reach a live human being at. As of the date I am writing this, I still don't have an answer as to when someone will be out to repair my washer. This is some of the worst customer service I have seen in my 60 years on this planet.