Aeromexico
Reviews and Complaints

Mi hijo tenía su vuelo destinado de México Chicago il primero le dicen ami mama q tenía q pagar la maleta y el servicio de aeromosa cuando ya lo había pagado tuve q llamar salir del trabajo después q q los disculpara q En el sistema no estaba. Después me cambian el vuelo que porq. Solo podían salir 15 menores. Y q salía el vuelo mañana 08/10/17 Y después llame y le s dije q ese no era mi problema se me hace estupidos eso entonces para q me vendiéndonos ese vuelo a ese horario y antes de eso yo me equivoque. Porq el regreso lo quería para julio no junio y me tuvieron cobrar la penalidad y haci como ustedes me están cobrando yo quiero q me reembolsen ese cambio porq voy a perder mi día de trabajo pagar taxi porq mi familiar ya no podrá llevarme a esa hora. Los gasto q hizo mi madre y la incomodidad de mi hijo menor de estar ahy desde las 3 pm hasta la 1 am no es justo porq igual si él hubiese perdido el vuelo por su culpa me hubieran cobrado también y haci como ustedes me cobraron la penalidad. Quiero lo mismo q me reembolsen halgo porq también me voy a quejar better business bureau por q haci como ustedes tienen sus reglas deben de respetar el horario y comodidad de el cliente espero una respuesta lo más rápido posible

On June 14, 2017 my family and I flew to Guadalajara from Fresno Ca. The day we bought the tickets, we also bought and extra piece of luggage. A few days before our flight, I found out that I had to pay for my luggage and that when I paid for the first piece of luggage, what Aeromexico added to my ticket was a surfboard which is not what I had purchased in the first place. The day of the flight, I spoke the receptionist and told her what Aeromexico had done and she told me to write to you guys because their was nothing that she could do for me. To make the long story short, I paid for something that I did not asked and never got credited for it. Please guide me in the right direction.

Thank you,

Arturo Franco

Our plane was suppose to get out at 3:00 pm. They delayed it every hour until 10 hours afterwards they confirmed that it was cancelled until the next day at 11:00 am. They did not want to give us a place to stay for the night. And we had to remain in the airport for 20 hours (something that shouldn't happen). Our plans were ruined for the lack of communication and leadership. Due to the delays and the cancellations we had extra expenses.

as we arrived to Guadalajara on July 20th on flight 663 and we all began to exit as i took my second step on to the steps i slipped and fell hitting full on to the edge of the step hitting my arm and left side buttocks. It took ne a minute to get up and no one offered assistance, i tired to report it but instead i was offered to see the doctor and that would cause me to miss my connecting flight. My friend had missed her flight before because it tookher to long to pass through inspeccion and she was forced to buy another ticket and so i let them know i had no time but i would still like to make a report. i was told a could do it at any time anywhere but i still insisted on making a report that no one would take. i spent my vacation in pain because i hit myself pretty hard plus i still have a huge bruise that hurts and looks horrible.

On our flight #448 back on the 24th to Guadalajara and conection flight 663 to San Francisco I went to pick up my luggage and one of our suite casses had been damaged and broken in to, the lock was broken and the suite case was a litle open. This has happened before but at least i wasnt missing anything even though I did have some empty boxes of items that didnt even belong to me. In this ocasion all my items we emptied out and turned over as if they had gone through it entirely. Once i was able to get to empting the suitcase i started noticing items are missing. Gold earing that I had no intention to put in my suitcase but i did bieng in a hurry to check out, a set of silver necklace, ring and earrings, mexican currency that i figured i didnt need anymore since i was on my way back home, the wallet it was in had been completely emtied out and a silver bracelet. this is what i have noticed so far, aeromexico should be more vigilant of there employees and have some sort of security cameras since this isn't the first time this happens.
this is the second report i make and would like some response and action taken about this matter, no one should feel like the have the liberty to take as they wish from others, this isnt just an invasion of property but theft as well. I hope to hear from someone soon.

Laura Castro

Hello
My name is Junghwan Kim.
I am Korean, I bought flight tickets from AEROMEXICO, my itinerary was from Bogota, Colombia to South Korea via Mexico City.
(Codigo de reserve : OHVDZI)
VUELO : AM762
FECHA : 17 JUL 2017

I was planning to travel with my bicycle, and I was curious if AEROMEXICO charges me for the bicycle. Before I bought the tickets, I have called AEROMEXICO in Bogota, and I asked a person about the price for bicycle. This person told me that AEROMEXICO will charge me 75 USD for the bicycle for the whole trip to South Korea from Colombia.

But when I arrived in Eldorado airport, employees from AEROMEXICO told me that I had to pay about 550, 000 Colombian pesos for the bicycle. 550, 000 Colombian pesos are equivalent to 195 USD. Obviously, I was shocked, because there is too big difference between 75 USD and 195 USD. I tried to checked the correct price from the website of AEROMEXICO, it said 150 USD. I could not understand very well, why each information said different things. The employees kept insisting the price of 550, 000 Colombian pesos. They told me that If I do not pay that amount of money, I can not carry my bicycle. Although I thought it was not fair, I had to travel to South Korea. And I wish I could pay USD, but the employees said that they accept only Colombian pesos or credit card. Although I have arrived in the airport few hours before the departure, discussing about the price took us too much time, the employees told me that the process of baggage was already closed. So I could not travel with my bicycle. Usually, if something similar to this case happens, many other airlines help their passengers by sending their baggage without any charging with the next flight. But unfortunately, the employees from AEROMEXIO in Bogota did not try anything for me. I was pretty much disappointed and got bad impression of AEROMEXICO. I did not know what to do with my bicycle which was left without me in Bogota. I think AEROMEXICO is definitely responsible for offering wrong information many times. I still do not know what was the correct price. The AEROMEXICO employee from call center in Bogota or The AEROMEXICO employees in the airport or The website of AEROMEXICO? And how AEROMEXICO will be responsible for my bicycle which stays still in Bogota?

I left Bogota without my bicycle at 14:29, I have arrived in Mexico City at about 19:35 on the same day. My seat was 29C, it was almost the end of the flight. The airport was extremely crowed and the line was too long. What I could do was only waiting and waiting. And a worker from the immigration took every single thing from my baggage and he was checking one by one, it took me too much time. I felt hungry and thirsty, but I did not have time to eat or drink at all. I was only following the process. I went to AEROMEXICO to get another boarding pass to South Korea. But an employee told me that I had to pack my baggage with plastic vinyl. I could not understand very well why I had to pack it, because I used the same airline AEROMEXCO from Bogota to Mexico City, but AEROMEXICO didn’t ask me to pack it when I was in Bogota. The place I had to pack my baggage was not very far from AEROMEXICO desk, and I asked them how much it costs. They told me that it costs 14 USD. It was absolutely a rip-off. So, immediately, I went back to the desk of AEROMEXICO, another employee told me that there was not enough time, so I would better to enter with my baggage without sending it to the flight. But the workers from the immigration again took out everything and checked every single thing. After that, I went to the gate, but I lost my flight.

I wish I could find another more reasonable place to pack, but there was only one with the very expensive price. For example, in this world there are many options to choose anything, in case if I don’t like the price or services, I can always choose any other more reasonable one. But in the airport of Mexico City why there is no more option? Why I had to accept the monopoly? Why another employee did not warn me that I might lose my flight? Why did she let me in with knowing of losing flight? And how AEROMEXICO can be responsible for this problem? If AEROMEXICO would say that they had concerned about lost of my baggage without packing, form the beginning, I already have told them that I would take my own risk of that. AEROMEXICO must prove that as a document that I had to pack my baggage exactly with the plastic vinyl.

After I arrived in Mexico City, I had only two hours to transfer for another flight. Many employees from the airport and AEROMEXICO work extremely slowly. It seemed they never care about the time of their customers. And absolutely two hours were not enough to transfer to another flight after all these bureaucracies. I can say this, because I was not the only one person who lost the flight. I saw at least three more persons after me. I don’t understand why AEROMEXICO did not consider the bureaucracies of the airport in Mexico City, and why did not they make enough time to transfer?

Another thing that I could not understand very well was that I was going to use AEROMEXICO again from Mexcico City to South Korea as I did already from Bogota to Mexico City, but why AEROMEXICO did not support me to send my baggage directly to the next flight without all theses bureaucracies? When I transfer, if I use the same airline, it is very normal to send my baggage to the next flight directly. If AEROMEXICO helped me to send my baggage directly to the next flight, I did not have to waste my time for talking about packing in the airport, and I would not lose my flight. In my opinion, it was the lack of responsibility of AEROMEXICO. AEROMEXICO should be responsible for this issue.

And I tried to claim about this injustice in the airport. But again there were many bureaucracies in AEROMEXICO as well, nobody tired to be responsible. Eventually, I met a supervisor, but his attitude was definitely rude. He did not listen to me carefully, he just ordered me to go to the desk and buy new tickets. Whenever I tried to talk to him, he rans away, and ignored me. We never had talked properly. I asked him if I could talk to a manager who is in higher position than him, but he ignored me again. The supervisor even did not tell me his name. Eventually, I figured it out, his name was Oracio Lopez. The main problem that I lost the flight was the bureaucracies of the airport and AEROMEXICO, and the fault that AEROMEXCO did not make enough time for the next flight. And AEROMEXICO did not send my baggage directly to the next flight. That why I had waste my time for the next flight. But the supervisor Oracio Lopez was only talking about packing the baggage. I did not want to accept unfair monopolistic price, and it did not take that much time. Because I went back to the desk immediately. The supervisor Oracio Lopez never tried to find a solution, he only kept saying to me that I had to buy a new ticket which costed 1200 USD.

In a similar case with many other airlines, they tired to offer vouchers for food and hotels for staying for the next flight. But with knowing many bureaucracies and unfair time table of transit, the supervisor Oracio Lopez did not try anything to solve the problem. And I asked him to offer the document of baggage policy which mentions about plastic vinyl as an evidence, but again he ignored. I could not believe that how such a person could be a SUPERVISOR in AEROMEXICO?

As I heard in the airport, it seems this problem is happening all the time. But I do not understand, why nobody tried to change this system in AEROMEXICO. Almost every day, many people are losing their flights for this unfair system. It means that I was not the only one victim of this unfair system.

For the lack of responsibility of AEROMEXICO, I had to buy other tickets to South Korea, it costed me almost 892, 842 KRW(about 880 USD). The airline was United Airlines, and the itinerary was from Mexico City to New York, from New York to Japan and to South Korea. What I want to emphasize is that although the time for the transit from Japan to South Korea was longer than the time for the transit from Mexico City to South Korea, United Airlines has sent my baggage directly to the next flight, and I did not have to worry anything about my baggage. And all the employees treated me kindly.

My questions
1. Which compensation AEROMEXICO will do for my bicycle which still stays in Colombia in order to send me to South Korea? And usually every day I use my bicycle instead of public transportation. But as I do not have my bicycle, I have to use public transportation. What compensation AEROMEXICO will do for the fees of public transportation instead of using my bicycle per each day?
2. How AEROMEXICO will do compensation for the costs such as the alternative tickets(United Airlines) and hotels, food, carrying carts, and time in each airport from Mexico City to South Korea after I lost my original flight from AEROMEXICO in Mexico City?
3. What AEROMEXICO will do properly for the very short time for transit?
4. How AEROMEXICO will punish with the very rude SUPERVISOR Oracio Lopez?

I have been traveling all over the world last six years, but I can say it is my first time to have this kind of inconvenient experiences. If AEROMEXICO does not response properly for my questions as below, I promise to do my best continuously, to spread this issue through all kinds of broadcasting system in South Korea such as KBS, MBC, SBS, JTBC, and all kinds of social media such as facebook and twitter, Korean society in Mexico and I will file a complaint with the Fair Trade Commission not to use AEROMEXICO in order to prevent more victims like me. I already had similar experience with AVIANCA, and they had made a compensation for me. As I research, to send my bicycle to South Korea it will cost more than 2, 000, 000 Colombian pesos.

I am looking forward to appropriate reply.
Sincerely,

Junghwan Kim

My family and I took this flight at 6:20 boarding on the plane and they left us outside under the rain with all my kids, aeromexico employees would not let us go back to the waiting room and other passengers were getting all wet as well, at the same time package loaders were laughing at us.
This situation is very uncomfortable and frustrating as we are trying to communicate with the flight attendants, they only giving us rude answers, the flight attendants names are Adriana, Patricia we are not getting any updates, we understand that no one can control mother nature, but at least you should have the right training and customer service training for your employees, this is unacceptable since all the people aboard got soacked.
Kids are priority in any situation, and aeromexico is not taking this serious enough.
I can keep typing this complain with many more words but I think I made my point through and I really hope you can take care of this complain the right way.
AND BY THE WAY THE PLANE TIRES ARE NOT IN GOOD CONDITION.

Reggards,
Victor Macias

I bought two tickets from durango to tijuana on the website aeromexico.com. The transactions was good, everything was confirmed as well the seat but when I got to the airport the attendant of the airline told me that sometimes was wrong with my payment. My card was changed and still fighting to get my money back. The worst part is the ridiculous that we have to get when we were trying to abord the plane and the personal of the airline try to sell you the same tickets for the double. Is that another why to steal money from the customer. What a shame. My emergency it turned in a nightmare aeromexico. Shame on you aeromexico.

Shame on you aeromexico.

Shame on you aeromexico.

Please do not buy tickets on aeromexico.

Three tickets IAH-MEX for the 14th of July where purchased online through MyID Travel (12/Jul/2017) 5:29.44 am.

Payment was done but tickets not issued.
Payment ID [protected]

The system ask to contact the airline for Refunding the amount of
456.90 USD because of foregoing booking/ticketing error.

Original PNR----JPELCQ was cancelled by the system error.

URGENT REPLY! Either ticket issue or refund.

Tried to contact several times to different offices but no answer.

Kindly contact and urgent feedback
Name: Lorena Bermudez
Contact number: +[protected]

Find attached supporting documents

I've completed a complaint back on June 27 and I still don't have a solution so I'm following up or should I start a legal action?need you to honored all our returning flight tickets .returning date is July 12 2017.so please solve this asap because what your doing Is ilegal you probably sale those tickets again then in top of that you want me to paid a difference stop stealing from customers .your service is horrible get on it fix the issues..

This is now two weeks after the fact and I have yet to receive any information regarding my luggage reimbursement. I was told I would be compensated given I had to buy new clothes, etc., but have yet to hear back on how this is done. The fact that there is no customer service phone line is ridiculous and the email response time stated on the website is 24-72 hours but is far from the truth.

Flight #775 ticket #[protected] on June 23 We arrived to the check in window had already my board passes seats assign and the person at the booth said that they had already advance them that luggage Corbin were closed so they were no longer able to document luggage because we arrived about hour late and they require 2 hours . So I'd ask if the luggage is the problem I will go . Without luggage.so the booth person said ok expecting we wouldn't go without luggage but yes we were willing to flight without luggage since that was the problem.(I'm almost sure the booth person didn't expect that )so we decided to flight without luggage.when we were going to board the plane flight attendant scan our passes said those sit were occupied some else had taking them.wish means and tells that your double selling flight tickets and that should be penalized that is call stealing. So my ticket is round trip returning day is July 12 2017 this should still be valid since the returning day is coming up and your treating this like I miss the plane wish is not like that so please resolve this manner as soon is possible and honored my returning flight tickets . Treat people right your a lnternatinal airline I do not want to start a legal case so make right and fair .

Hello,

I got a car rental reservation (confirmation numbers: 2738719 / 29422959MX6) from AVIS from 23/06 to 26/06 at Fort Lauderdale International Airport.

As declared in my personal details in my Club Premier Account, I'm Brazilian and live in US. For my surprise, when I arrived today to pick up the car I was informed that will be not possible because I do not have a Mexican Driver License.

I called to Club Premier Phone and I got the same information from attendant and I asked for a refund, because does not appear ANYWHERE in the contract(I double Check it) or the reservation conditions that I supposed to be Mexican or have a Mexican Driver license to do that kind of reservation.

So my request is to have FULL refund of this reservation (points + cash) as I 'm not using because of a error of Aeromexico (by the way, Aeromexico that does not want Not mexican as customers)

It began when we arrived at the CUN airport with a delayed flight that had the potential to cause us to miss our connecting flight. The gentleman behind the counter tried to help, but his supervisor gave a sly wink and said it was merely a computer glitch on the screen and that the flight was actually on time. Once through security, our flight was delayed 2.5 hours which guaranteed that I would miss my connecting flight. I was scheduled to be on flight 448 on June 19, 2017 from Cancun to Guadalajara and then to Fresno after a short layover. Three hours after the missed flight they finally moved us to American Airlines in order to get home. They guaranteed that my checked bag fee and reserved seat fees would be refunded since I did not fly with Aeromexico and instead traveled with American Airlines and had to pay the same fees through their airline.

The airline has refused to refund my checked bag fee and reserved seat fees after they cause me to miss my connecting flight due to not having the crew to fly the first leg of the trip.

After calling customer service and arguing for 37 minutes to speak with someone who will deal with this, Patricia Falcon spoke condescendingly and put me on hold multiple times so that I would "cool down" rather than transferring me to the supervisor. She continued to repeat that there are no supervisors and that I need to call back, speak with another representative, and ask them for a supervisor. She left me on hold for over half an hour without checking in with me because she had other customers that she needed to deal with. Once I spoke with the supervisor, he informed me that my fees are non-refundable regardless of the circumstances and placed me on hold yet again. The lies and incompetencies guarantee that I will never fly Aeromexico again.

Horrible experience ! Our flight was from Guadalajara to Tijuana and the plane couldn't land due to weather conditions. So they had us land in Mexicali. They gave us an option of staying on the plane and going back to Morelia and coming back the next day to Tijuana OR get off the plane and figure out your own ride back. From my understanding the airline has the obligation to keep their customers satisfied. I understand they're not in control of the weather, but they do have the obligation to take care of their customers. To take us to the destination we paid for. I can't believe they left us stranded. No one was willing to help. There was people with no money left to come back to tijuana. We tried talking to the manager and the manager was "busy" and she couldn't asisst us, but that she would come after and discuss any issues.she NEVER came ! We just wanted to go home we eventually got an uber to tijuana and had to pay with our own money . I feel bad for the people that didn't have enough money to get back to Tijuana. VOLARIS on the other hand landed there too, but they provided them with two buses. This is not okay. Many people didn't have money and many had little children with them. I want a Refund . I was traveling with my mother and brother. We barely had enough money to get an uber to get to Tijuana we shouldn't have paid out of our pocket . This was Aeromexico job to get us a hotel or a bus to get us to our destination.

I booked a flight for my mom from Guadalajara to San Jose back and I tried checking in and it didn't let me I tried to purchase another bag and I'm on the phone for more than half and hour and I come to find out my mom is flying with Alaska and when she gets to the check in she finds out she has to lay the fee aeromexico charges for bags...that is really unfair why would do that to people knowing that aeromexico doesn't fly to u.s you guys need to fix this problem PRONTO!

On May 27, I Efua Biney and my friend Cynthia Adjain flew from Houston Texas to Mexico City to catch a connecting flight to our final destination, Monterrey. We arrived in Mexico City at 11am and waited around for our 1pm connection. After standing in line for about 45 minutes, we were informed at 12:55pm that the 1pm flight was delayed. The new time listed on the screen was 1:45pm. We walked away for a short period but remained nearby and returned at 1:32pm to find that the flight was gone. We were informed by the desk attendant that the flight left at 1:30pm. We were shocked to find out that a delayed flight was able to board and take off in a matter of 30 minutes. We asked to be put on the next flight to Monterrey and was told to speak to customer service. After speaking to customer service, we were told that it wasn’t their responsibility that we missed the flight so we would have to pay $350 to continue to Monterrey. That was ludicrous since the total trip cost $372. We were then advised to speak to a supervisor. The first supervisor we approached refused to speak to us. She quickly told us to speak to another supervisor. We approached another supervisor named Lorena Angelica. About three sentences into our explanation, she rudely and dismissively reiterated that it wasn’t Aeromexico’s responsibility that we missed our flight. She pointed out their sales/ticketing desk and dismissed us to buy a new ticket.

At this point, it was about 3pm and we were exhausted and turned off by their unprofessionalism so we decided to go online and purchase a new ticket with a different airline to continue our journey to Monterrey. We spent $145 each on new tickets scheduled to leave at 7:30pm. After sitting around for about an hour waiting for our new flight we decided to go to the Aeromexico ticketing and sales desk to confirm their policies on missed flights. This is when we discovered that because we missed the connecting flight, our return flight on Monday May 29th had been cancelled. In order to restore everything and ensure that we had a flight returning back to Houston we would have to fork over $1000. Imagine our shock as we realized that we had just wasted $145 each. This was blatant extortion. They failed to mention this to us when we initially told them about our missed flight. Given that neither of us were fluent in Spanish, it was difficult communicating with any of their representatives. After several minutes of going back and forth to no avail, the attendant gave us a local number, [protected], to call for Aeromexico. We needed to purchase a phone card to use at a payphone.

After begging and pleading with a representative named Luna for over an hour on the payphone, they finally restored our ticket at no charge. We were to get on the next available flight at 6:55pm. After spending the whole day in the Mexico City airport, we finally boarded a fairly empty flight to Monterrey. Not only did we lose $145 each, our trip was wasted as we missed out on all the activities we had planned and paid for Saturday. As a resolution, we would like a refund of $290 to compensate for the wasted ticket we bought.

Jon may 16th 2017 my wife xuxa hildany contreras sánchez de laboy along with my daughter zerah hildany laboy contreras where supposed to be coming home to the united states of america from panama city, panama tocumen international airport under flight confirmation vdvjfu, after a long travel day and having been stopped by immigration because of a letter she had left back at the hotel, however the aeromexico airlines was immediately contacted buy via telephone at customer service and I personally leslie ivan laboy rivera made the call at around 6:34 panama time & 7:34 am usa eastern time from phone number [protected] to be able to change the flight for another possible available one, which I was willing to pay the flight changing policy fee, I know I asked for a courteous forgiveness because of the situation being that my wife is pregnant also was carrying my 4 month old baby and luggage which is a very a stressful situation to be in for a woman, however they did not consider to forgive the situation and they ask us to pay an additional $200 and $15 u. S. Dollars to change the flight, when I was going to make the change, the customer service representative which was so rude, arrogant and terrible in customer service towards me, she hung up the phone and did not call back, I then called again another woman answered who sounded just like her who then hung up on me again, after I asked to speak to a manager or supervisor even after waiting to get through, meanwhile my wife is at the airport struggling with all this stress, waiting for an answer from you guys to give me, then finally they answer, by this time it was almost 4 p. M. To tell me that there could be some flights available for the same day however I would have to pay $215 plus $150 for other fees, I said "you must be kidding, how can this be" the guy who was on the phone with me he asked me for my number which I gave to him [protected] and said unless I paid the total amount of $365 additional dollars the flight would not be changed, by then called cheap ticket and ask them to call aeromexico airlines and waited and you guys again said you couldn't forgive the penalty that I would have to pay about $400 for the change at this point I was so irritated that I called again for about the 11th time and I said i'll pay whatever amount of us dollars you want me to pay but please change the flight so that my wife and daughter can fly out tonight on may 16th, the the guy said hold on kept me on hold for a while finally after an hour and 34 minutes he said he can make the change for $215.18, the was gonna be set to leave panama city, panama at 9:23 pm and would arrive the next day around noon time on the 17th of may 2017, so I gave him the okay to go ahead make the change and asked him to please give me the flight number so that my wife can get to the airport and fly out to new york city j f k airport, the guy said okay, now give me your card information, I then proceeded in giving the he then charged my debit card pnc bank #[protected] the amount of $215.18 dollars keeping in mind I have booked a $200 hotel stay for my wife plus $150 dollars on transportation after she had returned back to the airport, to see the change in the flight reservation the person at the copa airlines said there isn't any change to the flight from pty airport panama city panama to john f kennedy airport,
Can you imagine at this point how disgusted we were as a family with aeramexico airlines? We could not believe what we were experiencing horrible customer service and the most horrible 32 hours of no sleep, I want justice to be done on behalf of my family I want a full refund of every single us cent that I paid for this round trip which the status of it was cancel from aeromexico airlines also I want those customers service reps to be fired from their job positions cuz they should not whatsoever be working and customer service very in professional and very rude aeromexico airlines this was the worst travel experience i've ever seen I mean we did everything to try to get you guys to be there airline to bring my daughter and my wife safely home and you guys did not deliver what's your slogan says "la línea que nos une"... Guess what? I don't think so, I feel cheated, I feel robbed, and I feel disgusted with your service aeromexico airlines and thanks to you I had to pay $691.62 to get my wife home the next morning including another $55.00 hotel stay and transportation cost to them home safely.

Also our plans to travel back to panama on the 20th of june 2017 together has been ruined again thanks to you.

Leslie ivan,
Day time phone
[protected]

I expect to here from asap or this will go to your corporate office.

Horrible airline policies. Refused to do nothing for us. The four of us booked a flight from vancouver to bogota, with a 2-hours connecting flight in mexico city. The flight landed in mexico city 30 mins late, and we were rushing to get to our connecting flight. We had to go through customs, pick up our luggage, then drop it off again and go through custom and security for our connecting flight, in less than an hour and half. We actually missed our flight, and when we went to the aeromexico help desk, they said they could do nothing for us, but we had to pay over 800 cad each to take the next flight. It was cheaper for us to book with another airline from mexico city to bogota, but apparently, if we do that then our return flight gets cancelled as well. So pretty much, we were forced to pay 800 each, we couldn't take other airlines, and we had to pretty much sleep on the airport floor until our next flight left. And guess what... They had two flights to bogota the same day and the flight was pretty much empty! Other airlines would've scheduled us in no problem.

Why are we being punished for something that is aeromexico's fault? They should've known better that mexico city had ridiculously slow immigration, yet they scheduled the flight to be only 2 hours apart. Not only that, their flight landed late, and we didn't even have the option of choosing another flight?

Avoid at all cost.

Hi
For the first time when we had flight of amsterdam to acapulco on 21 of March at 14:35 (0685 ) we recived one of our baggage after one day.
for the second time when we had flight of cancun to amsterdam on 29 of March at 12:00(flight nomber AM 1576) we recived both of them our two baggage after 2 days delayed in amsterdam and it was very horrible because we had to stay in amsterdam and found a hotel and bought another tickets to istanbul and then our country and we had many problems .
and we ask of you why ?

hotel costs : Teleport amsterdam hotel 300 euro
meals : 170 euro
transportation and clothes : 230 euro
get another tickets : 560 erro
Im waiting for your answer.

We've been waiting in the airport for 12 hours and EACH flight were bumped to us getting delayed hours. We missed our connection because our first flight was delayed and now we've missed the graduation we were flying to see which is SO upsetting ! My husband flies Aeromexico WEEKLY for business trips and this is just Ridiculous. Nobody offers any help and everyone I've talked to has been so rude.