Aeromexico
Reviews and Complaints

Do you medical problems of my mother she couldn't take the flight along with my father -I have attach the medical records with medications, along with the ticketing info and confirmation. On the day of the flight she has to go to the hospital early in the morning, she fell and do to her advance age she has a blood cloths on her brain according to doctors who saw her and they provided medications which she can't travel at the time until resolved which we don't know when will that be possible. My father had to stayed with her as of he can't be away do to the medical conditions of my mother.

thanks

Hi I was on an Aeromexico flight on the 24th September from Tampico to Mexico City. I have came back to the uk and have noticed that my flying blue account has not been credited with my points.
My booking number was MWDTCB
My flying blue number is [protected]
The problem I have is that when I'm trying to claim missing miles I need my ticket number which I do not have now. I have tried on the Aeromexico website but it doesn't give me the information I require.
Can you help please.
Best regards,
Kevin Downie

Cambio involuntario para el cliente o pasajero de vuelo directo de 3:00 hrs lax-bjx a un vuelo con escala lax-cdmx-bjx de 8:39 hrs, no aceptado por el cliente buscando alternativas sin escala con la aereolinea aereomexico.
Aereomexico aceptó la cancelación del vuelo y el rembolso $ del mismo por medio de la agencia intermediaria cheapoair que se uso para la reservación.
Aereomexico servicio al cliente me notificó que cheapoair el 18 de septiempre 2019 aceptó por medio de su servidor de vuelo y sin mi consentimiento el cambio de horario de ese vuelo, lo cual yo como cliente les notifique el 17 de septiembre a aereomexico y cheapoair que sino era directo mi vuelo yo no lo aceptaba (ya que mi destino de origen es slp y siempre busco vuelos directos y con horarios de día para transportarme a la central de autobúses que me lleven a mi ciudad de origen san luis potosí, méxico)
Les suplico reconsideren mi reclamo por cambio involuntario para el pasajero (yo).
Y declaró que yo nunca le di autorización a cheapoair para aceptar el cambio de mi vuelo directo a un cambio con escala por razones ya explicadas.
Cheapoair es una agencia intermediaria usada para la reservación de mi vuelo solamente, no tiene autorización por ningún cliente hacer cambios involuntarios inconvenientes para el cliente sin su concentimiento.
Mi situación económica no me permite perder mi dinero por un error y cambio no realizado por mi
Gracias 🙏🏼
Atte
Julieta martinezmedina-mora
11047 strathern street # 01
Sun valley ca. 91352
[protected]
Julieta. [protected]@yahoo.com
[protected]@yahoo.com

Refund or change of travel date without penalty. It was not our fault. We have lost all our money for not obtaining immediate customer service solution and we have lost all the flight we had booked in Peru. We arrived on time for check-in. They told me that I could not go on the trip because of my passport expiration. However, it does not expire until March 2020. My passport was valid. We were traveling for only two weeks. However, they told me that I had to get another passport without giving me another flight change. I was forced to call the passport department and went to downtown Dallas to get a new passport. I got the new passport in 3 hours with all the costs. I returned to the place and they told me that I already lost the flight. No one could help me. I have tried to make calls since the afternoon. No solution. I want an immediate solution. URGENT Travellers: Cesar Joel Santos 10/10/88 Madeleyne Natorce Taminche 10/11/90 Zeynep Santos 10/9/2018

Hello my name is Julio C Mayorga-Edwards Due to a computer glitch while booking my travel from Nuevo Laredo to Mexico City on your Flight No. 2971 for September 23, 2019. I erroneously selected Sept 20, 2019. This is a bad date, so I attempted to cancell and book a correct travel date which is Sept 23, 3029 departing from Nuevo Laredo to Mexico City. I Got a confirmation #HUIRHX with ticket number [protected], THIS is correct.

Reservation #XNZOZA with Ticket number [protected] trasvrel date of Sep 20, 2019 is Incorrect. Please cancel this reservation and refund (reverse) the charges back to by credit card.

Please acknowledge by calling me at [protected] or [protected].

Thanks!

Julio C Mayorga-Edwards

Confirmation#maixdd confirmatior 2 #szlutb por fabor regresenme lo de un boleto mi salida de chicago es el 25 de octubre ala 1:40am compre uno boleto no dos mi nombre es saul alfonso rios y biajo de chicago a guadalajara one way only yo solo viajo nadie mas viaja con migo no se por que me cobraron dos boletos dejenme un boleto el que sea de los dos

On 08/14/2019, your company charge an extra amount of $71.53 without my approval. I only authorize the purchase of the bags for each adult in my reservation.

Reservation #: WNAEJQ.
Carlos Morales; 07/16/87; Fresno to GDL
11/07/2019 thru 11/23/2019.

I am asking for a request of fund as I never authorize that extra fee.

Attached please find documentation.
BELLOW FIND THE CHARGE FROM MY CREDIT CARD:

AEROMEXICO [protected]-2376639 TX
Transaction date:
08/14/2019
Card type: Visa
Transaction type: Purchases
Merchant description: AEROMEXICO
Merchant information: [protected], TX
Reference number: 7751
Type Purchases
$71.53

I was schedule to leave Guadalajara Mexico on July 28, 19. When checking my baggage I had to pay for my family bags. The price for there bags was suppose be $94.03.I paid $188.06. How do I get a refund? The flight was aeromexico 660 itinerary [protected]. I've tried varous ways.flight 661 seat 27e ticket1397311386231 1 . The attendent swipe it several times. I ask him why did he do that. He said it was"nt going through.My question is if you are quick to charge me a cost.Why can't you do the same in returning it.I'd like to get this resolve as soon as possible.I hope that aeromexico representives will give me a resonable response to this matter or I might consider not using this airline again. Jose C.Sanchez thank you

To whom it may concern;

My boyfriend and I were flying out of Mexico City to Vancouver bc on August 20 2019 on flight 696. We arrived to the gate at 5:38pm and the flight left at 5:55pm, we were not allowed on board. The staff was very rude and unwilling to help us with any resolution. No where on your boarding pass does it say what the final boarding call time is. We were extremely upset and disappointment to be left in a city that we are not familiar with. We then were forced to purchase two new flights home that were extremely expensive ($1800 for the pair) and left many hours later, forcing us to get a hotel and miss work the next day. Our budget did not allow for such a high expense. The staff at the boarding gate was very rude, unsympathetic and unwilling to answer any questions we had. He was very quick to dismiss us and walk away. We honestly expected better service from Aero Mexico, Unless you can help me find some resolution we will never be using this airline again and wouldn't recommend it to any friends or family. I'm requesting we be refunded our original flights or the new ones we had to purchase. I am hoping your customer service can change our minds about your airline as we are latin american and would like to support latino companies. Each new flight was mxn:12742 and we did not hear our names called on the speaker at all.

Second flight details CSXFXQ
Please respond to my complaint so we can find some resolution.

Thank you
Victoria Bardales

My name is Charles Belyea. On July 16/19 I flew from Vancouver, BC (flt 695) to Mexico City where I was to connect with a flight to Puerto Vallarta (flt 2160). I missed that flight by minutes partly due to my confusion in three flights loading through that gate at almost the same time.Your customer service people were great at getting me on a flight two hrs later but in doing so my return flights were cancelled and re issued. My spanish is non existent so I had trouble understanding what he was doing. WHY do I have to pay again to fly back to Vancouver when I didn't change my itinerary? I understand there is a fee for rebooking the missed flight. My flights were booked through cheapOair and their rep told me to contact your rep who told me to send this e-mail. I was given a code TMHCBG. My e-mail address is {[protected]@telus.net} Thanks Ted.

HELLO! my travel date was July 14, 2019 from charleston SC to Mexico City with connection in Atlanta and Monterrey; flight #AM929 arrival time 5pm into Mexico city. When we went to look for our luggage it was missing, we were told it had been delayed in Atlanta;and it would come in the 9:30 pm flight, But were promised that it would be delivered first thing in the morning the 15th;we didn't get them til. around 2pm, we did not get our luggage delivered at our Family's address as promised instead we got a call saying we had to meet somewhere to get them, so we met the driver a few streets down the house.The driver told us to check that our luggage was wrapped and sealed in plastic and Ties.and made us sign a form Said GUZZAI, MAY be the company name i don't know;; we went home opened our bags ...Surprise they were half full, Half of our belongings was gone, our clothes we were gonna wear for a wedding, perfumes, shoes, hats, shaving razors all Named Brand clothes($600-$700) worth ;I was super frustrated none of the phone nos.i was given for claims worked, NO ONE WANTS TO TAKE RESPONSIBILITY . I THINK I SHOULD AT LEAST GET A TRAVEL CREDIT FOR NEXT TIME;unfortunately i cannot avoid traveling to mexico city, because there is no other Airport near Hidalgo, otherwise I would very much ovoid it.

Dear Sir/Madam

We flew from London Heathrow to Mexico City on 12th August 2019 on AM8.

We are staying at Holiday Inn Buenovista.

Our suitcase is heavily damaged. The suitcase cost 50 GBP. The lock is missing. We cannot use it again.

We need a replacement suitcase, lock and key immediately. Things are missing (we think).

We are flying to cancun on 17th august>

We need it before then.

The baggae tag is

Am6139287324
Atreyi Majumdar

Agosto 8 2019 grupo de 7 pasajeros incluyendo una infante esperábamos nuestro vuelo 484 por arromexico en gate 55 el vuelo que venía de monterrey se retrasó después nos mandaron gate 61 donde estaba una trabajadora de aeromexico la cual según ella le dijo a mi hija que el boleto de la infante no estaba pagado que mi hija tenía que salir a comprar el boleto junto con la bebe nosotros contestamos que como era posible que dijera eso si nuestro viaje comenzó el 31 de julio vuelo redondo de vegas con escala en salt lake de ahí a cdmx de ahí a zacatecas y regresando el 9 de agosto 2019 raro que todos estábamos con boleto redondo pero la bebe. No le dijimos que en todos los aeropuertos estaban teniendo problemas con el boleto de la bebe y que lo único que ella tenía que hacer era trabajar en la computadora y hacer llamadas aerolínea y ella se molestó y le dijo a mi hija que entre más pronto fuera a comprar el boleto de la bebe.Posible que no perdiera el avión mi hija empezó a caminar mi esposo le dijo que el iva con ella y la persona de aeromexico le dijo señor usted no va con ella si va va a perder el avión, ovio que mi esposo no iva adenar a mi hija sola ella y la bebe son ciudadanas americanas primer vez afuera de cdmx y la "trabajadora "se molestó mi esposo, mi hija y la bebe se fueron a comprar el boleto yo me quede con 3 menores de edad esperando para abordar el vuelo 484 a vegas y a la misma vez hablando con expedía le expliqué lo que estaba pasando y me dijo que el no sabía porque estaba pasando esto si el boleto de la niña estaba pagado me acerque a la persona que mando a mi hija afuera por otro boleto y le dije que la persona de expedía decía que la niña si tenía el boleto pero ella jamás chequeo en computadora jamás hizo ni una llamada para verificar esto todo lo contrario se molestó y me dijo sra vaya o va a perder su vuelo me fui a formar junto con los 3 menores de edad que para este momento el equipaje de mi hija mi esposo y el de la bebe estaban en el avión y ellos estaban a punto de perder el vuelo por culpa de esta mujer en línea atrás de mi estaba una aeromoza cuidando una nenor de edadque viajaba sola y me dijo que ellos se ivan hacer responsables de mi esposo mi hija y la bebe en el siguiente vuelo me nos subimos al avión dejando a los otros 3 integrantes de la familia y cuando aterrizó el avión de aeromexico vuelo 484 a vegas a las 2:15 mi hija me llamo y dijo que ya no había vuelosa vegas hasta el día 10 de agosto y que al parecer ellos habían bajado la maleta de mi hija del avión y solo una maleta de mi esposo pero dejaron otra maleta de mi esposo y el carseat de la bebe y que supuestamente el agosto 10 2019 se lo ivan a entregar en vegas en lost and founds cual no fue sierto porque cuando ellos reclamaron el equipaje no estaba ahí bueno tubimos que pagar por segunda vez a alguien para que fuera al aeropuerto por ellos más aparte como no les entregaron el equipaje no carseat la misma persona qué estaba esperando por ellos tubo que ir a comprar un carseat más mi esposo perdió un día de trabajo todo esto acompañado de estrés frustración y aeromexico tubo que pagar hotel, comidas y boletos otra vez por culpa de alguien inepto qué no se puso a trabajar ni siquiera trato de ayudarnos es eso o ella es una posible secuestradora que estaba tratando de que mi hija con la bebe salieran del aeropuerto en verdad espero que hagan algo al respecto porque esto es muy raro el vuelo era 484 abordado por gate 61 alrededor de 11:30 de cdmx a vegas lleando a vegas a 2:15pm equipaje no entregado porque mi esposo y mi hija se presentaron a recogerlo el agosto 10 2019 equipaje perdido maleta verde bajo el nombre de jose noel castaneda con el #de telefono [protected] y carseat

Por medio de esta carta les hago saber y mando lo que me pidieron de mi padre fayecido es la acta de nacimiento, la acta de defunción y su cartilla de elector y pues para pedirles si fuera posible el reembolso de mi boleto este es el número DJYXDT, TE1392111952234 este es mi número de telefono([protected] y my Imail es [protected]@yahoo. com gracias

On July 30, 2019 when we arrived to the airport @ Durango, Mx to take the flight to Mexico City flight AM 2929 tickert # 1392111078680 2 we were not aware or told that they had placed four -SSSS on this ticket. After 10 - 15 minutes upom arrival in Mexico City they stated to page my 14 yr old minor name about 5 times and our next fight AM 686 did not leave until 9:30 to ORD Chicago. So we went to the area they were asking to go and we showed them our tickets as soon as we got there
one of representative told us to step aside (no explanation as to why) and he called another resprestative to let her know that she was there. The respresentative comes over she took my 14 yr old minor and told her to place her lugguge on the table. I told your representative that she did not speak spanish so if she could talk to her in English so she did and then they started to search her lugguge and I asked them what were they looking for. What do you think a 14 yr old minor would have her lugguge after they were done with her lugguge they started to pat her down. I got very upset because they did not ask for my permission to do any of this. Your REPRESENTATIVES are very rude and UNPROFESSIONAL. The minor had to adults with her during this flight and NO ONE ever asked for any documents, questions, or answer to my questions. I would like to know why she was treated this way and why your Representative in Durango, MX place a Security on her (that's what the 4-SSSS) stand for (after findingout) even the Flight Attendates were being rude, rushing everyone to hurry up. This was her first flight and the experience that your PEOPLE gave her was uncalled for I will be writing this to our Congress Representative and also to the President of the United States. There is no need for this kind of treatment to a US Citizen.

we bought tickets to Veracruz Mexico for may 17th. we arrived in Mexico city after being delayed in Chicago due to weather. We went through kiosk at mexico city everybody information worked except my daughters. She had to fill out paperwork. After that was finished, we were late for our flight. They got us another, and we went and set doen where we were directed. we set and waited finally my husband went to the deskand ask about the flight. the lady at the desk said out flight was gone. She tried to tell me i went outside and didnt't hear it. So me and my husband went up to Aeromexico desk, and they told me our tickets had been cancelled. How is that possible? They wouldn't let me go get my family. The made me feel like a criminal. They sent the police down to tell my family. How do you think they felt? My grandkids were scared to death. They told me i would have to buy new tickets, Tickets for 7 people to Veracruz wad 500 a piece. Another 3500 on top of the 2600 fpor the other tickets, I told him he was crazy. We found somebody to drive us to veracruz. Then they stole the clothes out of my husbands luggage. Then they told me our return tickets were no good, and we would have to purchase new ones to go home.We have traveled for 12 years to mexico, and never have been through such a nightmare. i just wonder how many other people have went through this.

26/07/2019, aeromexico forcibly made me pay $1550.00 mexican pesos for transit without visa (twov) "service" for passing through paris de gaulle airport heading johannesburg. Susana medina (clerk)& andre valeria munos (supervisor) were rude and racially profilled me and my colleagues out of the 200+ passangers in flight am03. We were the only black passengers who were escorted and had their passports confiscated through out the flight, we were made to stop and board last and no one explained why this twov has never been communicated to us prior ticket purchase, but it was used as a must pay service. Some of the colleagues (8/9) had already been checked in and were told to bring their passports and boarding passess back in order to be made to pay for the twov. Of the 3 check-in clerks who attended the 8 colleagues, none picked up the need for the so called twov. The 8 who had checked in were threatened with being removed from the flight, and have their checked-in luggage removed from the plane. No official from aeromexico am03 accompanied or handed us over to the french airport personnel, as per the understanding of paying the twov and no one in france requested the paperwork for the twov. Which only shows that the service was not only unnecessary but fraudulent in nature.

Conf #s3qb3k las - Cancun

Good morning I am writing in to express lack of customer service I experienced from your airline. Upon arrival to Mc Carren, there were several of us in line to check bags. When the agent came to relay information to us in line everything was spoken in spanish. After about the 3rd time and making it obvious that I don't speak spanish the rep continued to speak spanish leaving me to ask other travels to translate. This was very frustrating considering the information should have been relayed in both spanish and english. As I approached the counter she too began to speak to me in spanish and i asked her to speak in english. I truly feel in this day and age all customer service rep should be bilingual or have employees that that can communicate and assist all customers regardless of gender, race or nationality definitely not treated unfairly because of a language barrier.

I am a manger for ups and I would never treat our customers in this manner. I am african american and do not speak spanish. When I encounter a customer who does I do not ignore them nor do i continue to speak english knowing they do not understand. I get a fellow co-worker who can translate the information to assure information is being communicated properly with clear understanding.

I am very disappointed and ashamed that we are not considerate enough to communicate or assist customers if there is a language barrier considering Las Vegas is a tourist city.

Very poor customer service skills

my contact information is
tamanika jernigan [protected]
[protected]@ymail.Com

your attention in this matter qill be greatly appreciated.

on 7/15/19 while checking In, I wanted to add a baggage after putting my billing info, the web site told me that " something went wrong, please try againg" so I did tried again, and the same thing happened, I decided to tried from my phone and discovered that I was charged the two times that I tried the check In. at the end I just need a refund for $55.00 for one of the added bags. thank you

We bought a family ticket flight from Lax to mexico city. Unfortunately, a very important legal interview got in between our reservation. I called aeromexico customer service and our reservation can not be changed. Furthermore if we miss our Lax to Mexico city our flight back will be canceled.
I understand the missing one flight policy, but canceling our flight back with no reason. Not fair.

I will consult with consumer affairs here in Los angeles.

Heriberto Prieto
[protected]
[protected]@msn.com