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CB Travel and Vacations Aeroplan Travel Services The services and the level of understanding from aeroplan due to a cancellation
Aeroplan Travel Services

Aeroplan Travel Services review: The services and the level of understanding from aeroplan due to a cancellation

L
Author of the review
9:38 am EST
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This review was chosen algorithmically as the most valued customer feedback.

For years I accumulated points with Aeroplan. At this point on October 24, I made a reservation for my son to go visit his grand-parents in Montreal. It was the first time using my points. I was quite suprised how Aeroplan calculate points for a trip such as Saint-John NB to Montreal QC. Even tough I accumulate 28,000 points it was not enough for a return trip. I was curious on how Aeroplan is calculating the points. When I made my reservation, I did ask question to the person. I ask several time to explain me how do they process points and calculates point for specific destination. I never got an answer. The person become frustrated with me. So I went on with my reservation. I used my points for the departures and find out that I had to pay 45.00, and paid with my credit card the return. 4 days later I had to cancel my reservation due to some illness in the family. It took me about 4 days to try to speak to somebody or try to do the return on the website. I had to pay 200.00 to cancel my ticket. This is outrageous. I spoke to the person and tried to ask questions about how this is possible. They never answer me back and mentioning that this is the policy of Aeroplan I bought this ticket with my points and now I have to pay this amount of money. I don't have 200.00 dollars to loose. Times are difficult. Please can you reconsider this.

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  1. Aeroplan Travel Services Contacts

  2. Aeroplan Travel Services phone numbers
    +1 (800) 361-5373
    +1 (800) 361-5373
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    Canada, United States & The Caribbean
    +1 (514) 395-0300
    +1 (514) 395-0300
    Click up if you have successfully reached Aeroplan Travel Services by calling +1 (514) 395-0300 phone number 0 0 users reported that they have successfully reached Aeroplan Travel Services by calling +1 (514) 395-0300 phone number Click down if you have unsuccessfully reached Aeroplan Travel Services by calling +1 (514) 395-0300 phone number 0 0 users reported that they have UNsuccessfully reached Aeroplan Travel Services by calling +1 (514) 395-0300 phone number
    International
    +44 800 756 3865
    +44 800 756 3865
    Click up if you have successfully reached Aeroplan Travel Services by calling +44 800 756 3865 phone number 4 4 users reported that they have successfully reached Aeroplan Travel Services by calling +44 800 756 3865 phone number Click down if you have unsuccessfully reached Aeroplan Travel Services by calling +44 800 756 3865 phone number 2 2 users reported that they have UNsuccessfully reached Aeroplan Travel Services by calling +44 800 756 3865 phone number
    33%
    Confidence score
    United Kingdom
    +1 (514) 205-7273
    +1 (514) 205-7273
    Click up if you have successfully reached Aeroplan Travel Services by calling +1 (514) 205-7273 phone number 0 0 users reported that they have successfully reached Aeroplan Travel Services by calling +1 (514) 205-7273 phone number Click down if you have unsuccessfully reached Aeroplan Travel Services by calling +1 (514) 205-7273 phone number 0 0 users reported that they have UNsuccessfully reached Aeroplan Travel Services by calling +1 (514) 205-7273 phone number
    For The Hearing Impaired
    More phone numbers
  3. Aeroplan Travel Services emails
  4. Aeroplan Travel Services address
    P.O. Box 23000, Station Pointe-Claire-Dorval, Pointe-Claire, Quebec, H9Y1K2, Canada
  5. Aeroplan Travel Services social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Aeroplan Travel Services Category
Aeroplan Travel Services is ranked 366 among 518 companies in the Travel and Vacations category