AFerry.co.uk
Reviews and Complaints

Booking ref 9316411. Dfds ref [protected]
Needed to cancel journey, this vehicle part of truck team carrying a tractor pulling sledge to uk. Booking of truck ref 9314592 refunded no room on ferry dfds
People in motor home needed to operate sledge so therefore didn't need to travel because the truck was not now travelling.

Surely this must warrant a refund, doesn't fill me with any confidence to book through your company again
The monies for this journey is £531.35

Dear Sir/Madame,

Our 4pm Balearia Ferry with the AFerry reference No. 8984137 was delayed by almost six hours on the 13th April 2017. There was no a reasonable or extraordinary reason for this delay and we are entirely entitled to claim a full or partial refund.

After a 6 hour wait and a 2 hour ferry trip, we had to face the Custom controls at 12am and a long drive to our destination. We were also about to lose our reservation on the hotel due to the late arrival, which was 2am. I will not claim for consequential losses but we kindly ask for a compensation.

I would much appreciate it if AFerry could give me a respond shortly. Thank you.

Sincerely,

Marina Naranjo

I posted the following information on this site on Sun 24 Jul 2016 at 16:28: Read

Jadrolinija Jadrolinija Contacts & Information Posted: Jul 24, 2016 by Diane Martin Ticket purchased from AFerry not honored Complaint Rating: Contact information: Rijeka, Croatia, Croatia croatiaferries.com Jadrolinija reference number: 3358294 AFerry Booking ref.: 7278660 On July 24, 2015, I bought a round trip ticket from AFerry for the Ancona-Split-Ancona ferry. On August 14, I made the outbound trip. When it came time to make the return journey on November 12, 2015, I was refused entry to the ferry, told my ticket (my confirmation letter) was invalid, that I had no reservation and would have to drag myself and my luggage back through customs and passport control to buy a new ticket at Jadrolinija's office, which I had no alternative but to do. The ferry personnel were unapologetic and unhelpful. I am elderly and have a disability that makes walking, climbing, and lifting very difficult. I was also quite ill and exhausted at the time. Although I had reserved and paid for a sleeping berth, I was told there were none left. I had to sit up all night with a room full of noisy, smoking truck drivers, after which I had to travel for 8 hours by bus and train in order to get home. It was a thoroughly miserable experience, after which my illnesses worsened. I was very ill for several months as a result. I would like a full refund, as well as reparation, to which I believe I am entitled. I would also like AFerry to investigate the matter with Jadrolinija to discover why this happened. This is no way to treat your clients. Copies of my confirmation letters, new ticket and boarding pass will be e-mailed separately, as I have been unable to attach them here. Thank you for your anticipated assistance. Diane Martin

An employee no longer with AFerry promised to look into my claim and respond. I waited months with no response, then contacted him again only to be told he was no longer with the company, and I would have to submit my complaint and all supporting documents again, which I did.

I will not let this matter rest, as I am out of pocket several hundred euros and am very angry at being treated this way by both companies involved.

After some more back and forth, this is our latest exchange:

Good Afternoon,

I am very disappointed with your unwillingness to get to the bottom of this matter and to compensate me for my undue and unlawful expenses, not to mention my illness and inconvenience. This seems like very poor customer service and customer relations to me.

Did you present my boarding pass from your company and request an explanation of why Jadrolinija refused to honor it? If so, I wish to see that documentation. When I was refused entry onto the ferry, the man checking tickets merely shrugged his shoulders and told me to contact your company with my problem. As I told you previously, by the time I reached home, I was too ill to do so immediately and for some time. And when I did, my complaint was not investigated, if indeed it was, and I have no proof of that, until I contacted you again months later.

I demand proof of your investigation and reasons why I have been treated in such unprofessional and dishonest manners, by both AFerry and by Jadrolinija. I insist on being put in touch with your manager.

Thank you,

Diane Martin

Четверг, 13 октября 2016, 15:20 +02:00 от AFerry :

Good Afternoon

After checking our records I can confirm that we didn’t receive your original complaint in 2015 for the journey you made that year .My colleague Ehsen received your message concerning an update about your complaint and he chased up with the operator.

In July 2016 when we contacted the operator regarding your complaint and after a long investigation they advised us that they have no record for receiving any complaint from you in 2015. As per the Croatian law compensation claim and the complaint need to be made within 3 months of the travelled date.

So on this occasion we are unable to go any further with your claim.

Kind regards,

Fatima Nadeem

Customer Services

Description: Description: Compare & Book Cheap Ferries with AFerry.co.uk

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I bought a ferry ticket from aferry.com for a return dunkirk -dover from 22 to 24 july 2016. Two weeks before this date i contacted their customer service to change my bookings dates to next year since we had problems. They answered that they will charge a 30 euro for the amendment. So i tried to amend to next year but they had no possiblities open for next year so they suggested i book for next december then i can change them to next year july for free. But when i amended the booking they charged me with a new ticket price so now i have paid twice for one ticket that is only valid in december not even july 2017...
They are refusing to refund me and i am now afraid that they will do the same deed in december when i ask them to amend this ticket again!
How can we give complaints to a court of law since it seems that many people are linched by these thieves?

Jadrolinija reference number: 3358294
AFerry Booking ref.: 7278660

On July 24, 2015, I bought a round trip ticket from AFerry for the Ancona-Split-Ancona ferry. On August 14, I made the outbound trip. When it came time to make the return journey on November 12, 2015, I was refused entry to the ferry, told my ticket (my confirmation letter) was invalid, that I had no reservation and would have to drag myself and my luggage back through customs and passport control to buy a new ticket at Jadrolinija's office, which I had no alternative but to do. The ferry personnel were unapologetic and unhelpful.

I am elderly and have a disability that makes walking, climbing, and lifting very difficult. I was also quite ill and exhausted at the time. Although I had reserved and paid for a sleeping berth, I was told there were none left.

I had to sit up all night with a room full of noisy, smoking truck drivers, after which I had to travel for 8 hours by bus and train in order to get home. It was a thoroughly miserable experience, after which my illnesses worsened. I was very ill for several months as a result.

I would like a full refund, as well as reparation, to which I believe I am entitled. I would also like AFerry to investigate the matter with Jadrolinija to discover why this happened. This is no way to treat your clients.

Copies of my confirmation letters, new ticket and boarding pass will be e-mailed separately, as I have been unable to attach them here.

Thank you for your anticipated assistance.

Diane Martin

I had issues with their website and the wrong information was inputted when making a reservationon the 7th April under ref: 7857342. I contacted them immediately and they advised that it was ok and the changes will be updated at the port, that was wrong advice. On the 30th May I was not allowed to board the ferry and the ferry company forced me to purchase a new ticket worth £170. I spoke and emailed them several times requesting a refund as it was their fault but they are ignoring my calls and correspondence. DO NOT TRUST THEM, book directly with the ferry company.

Aferry.com sold me a crossing from dover, uk to calais, france as foot passengers using dfds ferry line. Turned out, dfds does not accept foot passengers. Instead of at least refunding my fare (£30) they tried to shift the blame. I suffered a great deal of aggravation, a 4 hour delay and £60 of extra out-of-pocket expenses. At the veil least, I should have been refunded the fare I paid. It appears they never give anyone a refund!

I cancel my first premier credit card that you send me, I also received my payment for this card and yet I didn't activate and use it so thats why I request the cancellation of this card. And please will you send me a letter to verify that you cancel this account in case this will effect my credits on my credit report. Please send it to my email [protected]@yahoo.com I appreciate your help thank you.