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4.2 26 Reviews 1210 Complaints
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Agoda Complaints 1210

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C
7:52 pm EST

Agoda I was charged for a room, but was turned away by the hotel

My name is Conrad Berg. I booked a hotel, but I was turned away when I tried to check in. This hotel is only being used as a quarantine facility and they would not allow me to check in. This booking should have been cancelled and refunded. But I was charged for it, and now I'm trying to get this fee reversed - $283.32

Astoria Greenbelt

Manila, Philippines

11 Feb - 14 Feb 2022

Booking ID: [protected]

Regards,

Conrad Berg

Desired outcome: Full refund - $283.32

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A
5:23 pm EST

Agoda Hotel reservation

I reserved and paid for hotel through Agoda . And after traveling and while check in the hotel inform me that the reservation for different nationality , so I have to pay extra charges or ask Agoda to send modification for reservation.

I send to them and get late reply that they will investigate so I pay the extra charges and still communicating with Agoda for more than 5 days with no luck to send the correct nationality to can refund the extra amount.

Desired outcome: To send modification for hotel or refund the extra amount paid

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A
3:49 am EST

Agoda Birdland Beach Club and BPO Digital Work Resort, Long Beach Street, Patar Shoreline, Bolionao Pangasinan, Philippines

Booking ID [protected]

Check in Feb 10 and Check out Feb 12, 2022

There is a misrepresentation in the said resort when arrived in the place. Allow me to enumerate:

1. The place is not developed or underdeveloped.

2. The there is no room available to us the resort staff gave room a make shift room where there was no cover it was open no safety if rain is coming and it was a primitive accommodation not worthy for the price we paid.

3. The toilet was common and will take you 10 minutes to reach and going there miserable as many dead leaves barely no lights and the stinky smell inside.

4. There is a misrepresentation in the advertisement. The resort did not tell the customers that their "resort" is underdeveloped and primitive.

5. This BIRDLAND BEACH CLUB used the platform of Agoda to deceive the public using "customer" that their services and facilities are good.

Desired outcome: Please refund the payment i made and return it to the originating bank.

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D
12:54 pm EST

Agoda Unethical charges and services with wrong properties showcased.

It was disgusting and unethical for agoda to be connected with booking. Com and then further pass on the booking to Eko stay who are extremely unethical and rude to their customers. These websites showcased such good pictures and when we reached the property it was not even the property we booked. It was some other property they sent us to and then charged heavily and no help received from customer care of booking. Com or agoda or eko stay. We asked to refund our amount and Ms Riya from eko stay was abusive in her tone and said she wnt refund or doesn't care Please don't book from any of these apps. They ruined our 1st valentine as a married couple.

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V
6:30 am EST

Agoda Parking is not Available in the hotal

As we reached near Hotel by our car, I contacted Hotel number but there was no parking. We had to wait for 3 hours and still waiting.. Please refund my money asap else I will Sue you guys for this forgery. Date - 13-02-22 at 17.5 ist

Desired outcome: Need refund asap

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V
10:38 pm EST

Agoda George Town hotel penang

My brother already canceled booking in the hotel because the room all no clean and no prefaced already 4 days Still no refund my money on my account

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A
11:52 am EST

Agoda the price suddenly increase when make the payment

for your information, im loyal vip platinum member but im so disappointed regarding additional fee charges. example:

Original price (1 room x 2 nights)

RM 1,044.00

Our price

RM 632.16

ELITE_DEAL Coupon applied

-RM 33.18

Room price (1 room x 2 nights)

RM 598.98

Booking fees

FREE

Price

RM 694.82

why the total price and the room price different about RM100 .

it is fair to ME AS VIP MEMBER?

and until now as a member VIP PLATINUM, I did't get any free hotel .

and also the breakfast.

i need to choose breakfast with additional price from agoda website.

please advise.

Azilah Abdul [protected]@[protected]@yahoo.com

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M
2:29 pm EST

Agoda Mayur stay

Have booked a resort named "mayur stay" from agoda.com website. And after the resort has been booked we were contacted from the resort and sen other details and pictures of the resort in whatsapp. After that they told as to pay half amount and send a qr code which is rs.18000 as advance for confirming the booking as it were new year time bookings are high they said. And we paid 18000 and told rest to pay on check in. And before 2 days for checkin they told the rooms has been cancelled due to covid issues and said they will send the money back. But after that they deactivated the number and we went to the given location. But was no resort named mayur stay in that area. We were tottaly scammed by them

Desired outcome: We need a refund

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O
8:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda Hotel booking

Agoda has cancelled my hotel booking with no reason at all.

Desired outcome: To rebook my hotel at no additional cost

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R
8:37 am EST

Agoda Hotel Booking

On 28th Dec-21 I booked one room at the hotel the Kaisar at Jawahar Nagar, Srinagar,India. The booking ID was [protected]. When I went to the hotel they told me we already sold out and they show me proof that Agoda by mistake shows us the availability. the hotel did not give the room. We already paid the money for 1 day 2801 RS. We did not get any customer service support from Agoda.

Desired outcome: Please refund back my money

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U
6:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda Gulberg continental Hotal Lahore pakistan

No response Hotel management Cash amount received even contact number madam Agoda ([protected])ask me cash amount pay hotel management I will refund amount.

My email address is Umer.[protected]@gmail.com already though email complaint but still not a positive response.

Desired outcome: No response Hotel management Cash amount received even contact number madam Agoda([protected]) ask me cash amount pay hotel management I will refund your amount.

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P
2:54 pm EST

Agoda Long overdue refund or credit for cancelled flight

Itinerary details:

Original Agoda Booking: Agoda Booking ID [protected]

Outstanding refund/credit:

Rarotonga International Airport (RAR) to Auckland Airport (AKL) - FKCP9D

Passengers: Louise and Phillip Field

I have contacted AGODA numerous times abut arranging either a refund or a credit for this flight. The outbound flight to Rarotonga was cancelled due to Jet Star removing their service, so the Air New Zealand flight I had to book myself has already been credited to my Air New Zealand account.

The booking credit outstanding is for a flight that should have happened over a month ago, and I have been chasing this credit for nearly 3 months now. This is completely unacceptable customer service. I do not want yet another generic response about how long credits take to process.

I expect urgent action on this complaint. I have attached 2 screenshots as evidence of how long I have been chasing this.

Desired outcome: Refund of the ticket prices.

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T
9:27 am EST

Agoda Cheat review and bad system

Disappointed and bad experience booking home thru agoda home. They review I wrote they hide it. All the review they show fault review if get bad review they will not hide it that why the review ranking is very high . But for my experience is totally negetive. Agoda system also very bad because they will not give me any further check in Information and contact person even booking had confirm and payment had charges. Try to email and contact them also no respond very unprofessional.

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H
12:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda refund refused

the hotel cancelled my booking, an agoda wont refund me

Desired outcome: refund

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L
9:24 am EST

Agoda e-mail

You can't change your e-mail account.
Who keeps their e-mail account forever?

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D
8:29 am EST

Agoda Cannot get refund

I have a booking for the hotel in Pattaya, Thailand (Booking nr. [protected]) on Agoda and unfortunately I am not able to enter Pattaya on the days that I have booked due to Covid restrictions. I have contacted the hotel directly and i do not get any reply. I am asking for refund, because i have no way to attend on the dates booked due to government restrictions.
I believe it is unfair and breaches my consumer rights, as I pay for unused services.

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D
9:25 pm EST

Agoda Failure to provide full refund

Agoda Refunded only 50 percent of the monies I paid for a hotel stay that was cancelled due to the island (Boracay, Philippines) changing requirements to enter the island. After the booking, the island Provence (AKLAN) stopped accepting Foreign travelers. I'm a US citizen.
I paid $591.00 for two rooms between 14-17 Jan 2022 at the Hennan Garden Resorts. Agoda only refunded 50 percent of the money and that was only in the form a Agoda credit. The cancellation was not my fault and due to Corvid. I ask your help in getting a full refund. [protected]@gmail.com
Dwayne Day. Agoda booking # [protected]

Desired outcome: Full Refund

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N
12:19 pm EST

Agoda Debit 210 qar from my account

i dont have any booking, debited 210 qar from my account why

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M
10:38 pm EST

Agoda False advertising of the Hotel Room

I booked a hotel room through Agoda for two nights (Jan 08 - Jan 10, 2022). The hotel is called La Regatta Boutique Residences and on my booking there was only one picture of the supposed room (which was very nice -- that's why I booked it).

When I showed up at the hotel -- the room was completely different from the picture and the hotel staff also said that this has happened before with Agoda Booking and they have asked Agoda to change the picture to avoid customer dissatisfaction but Agoda just ignored their request. Since we were on holiday and the room was very small and dark -- we had to pay to upgrade to a different room (still not as good as the room in picture).

It was absolutely annoying for us and unethical for Agoda to do this. I found it extremely hard to file a complaint against them as well. On their page there was no contact number or bot chat that has an option for people to file a complaint. Overall it was a bad experience and I will never use Agoda again. Hope other people will see this review and stay away from them (both guests and hosts).

I have attached their advertising picture and a video of the actual room.

Desired outcome: Agoda to refund me for the expense of my stay and reimburse me for the amount I had to pay to upgrade.

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Update by Minh Chau Nguyen
Jan 12, 2022 10:39 pm EST

Booking number [protected]

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N
8:32 pm EST

Agoda False advertising

Agoda app flight +hotel
when u get into the app it gives u hotels after selecting request card number
while busy send immediately send confirmation
cancelled because it gave me what i don't want requested refund no help
call property cannot help no funds in her account
id298890963
send email to biz in agoda promise to sort out my problem. Received email from customer service that i choose unrefundable option rewrote to them that i never choose unrefundale option
they told me they will charge me a fee but they need to speak to property
called charmaine at property she can't assist me agoda never paid her for my stay
devastated as i am need help with my cancellation refund

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Update by Neoglenm Matlou
Jan 12, 2022 8:33 pm EST

Bad customer service

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About Agoda

Agoda is a leading online travel booking platform that offers a wide range of accommodation options to travelers around the world. The platform provides a user-friendly interface that allows travelers to search for and book hotels, resorts, apartments, and other types of accommodation in various destinations across the globe.

Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.

One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.

Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.

Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.

Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your account regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or actions taken in relation to your complaint, and you may need to respond or provide additional information.

Overview of Agoda complaint handling

Agoda reviews first appeared on Complaints Board on Dec 5, 2007. The latest review Disappointed on the FLIGHT BOOKING Reservation! was posted on Oct 8, 2024. The latest complaint This is a complaint regarding a technological error on the account of ********* was resolved on Mar 05, 2024. Agoda has an average consumer rating of 1 stars from 5634 reviews. Agoda has resolved 66 complaints.
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    Vietnam
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    UAE
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    Brazil
    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024

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