Agoda’s earns a 4.2-star rating from 5634 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Hotel
I have booked the hotel from the agoda site and paid the full amount. When I reached the hotel the hotel manager denied the booking and did not allowed me to the hotel. Now I want my refund of the amount which I have paid to the agoda. And a apology letter from the company side that It is there fraud that they have done with me other wise I will sue them in the court for the thing they have done frauding of hotel. I'll request people not to book from the agoda's site as they did not have the services in them.
Desired outcome: Refund my amount which of 1150 INR and a apology for this type of fraud you are doing on the name of hotel booking and also keep your 24/7 services active these are not working.
Hotel booking
We had booked a room in Fortune Park, Vellore for 3 nights via Agoda for 2 Adults and 1 child.
However Agoda changes the guests number to just 1 person without my consent and me having done bookings numerous times trusted Agoda taking my details as entered by me. I went ahead with the payment and the only blunder I made was that I did nt check the email these frauds sent me with booking done for just 1 person.
On arrival today at the hotel I am shocked on getting t know from reception that the booking is only for 1 person!
I called Agoda customer care for help and they kept me on hold numerous times and even spoke in a unhelpful tone. The call went on for 2 hours with us being forced to feel humiliated. I told them that we are here with a kids for medical reasons and need help as we have travelled for over 28 hours to reach here. No help was received!
I STRONGLY RAISE MY VOICE FOR A REFUND OF THE EXCESS AMOUNT PAID BY ME.
Desired outcome: I would like an apology for the way the agent spoke n handled the situation & a refund for my loss.
Re: Booking ID [protected]
I have been trying to contact the property for more information and they are simply not responding to my questions. I have sent them Message on 22 August, 24 August and 28 August. But No response. I Have also sent an email Still they are not answering my question ! But they have charged for the Booking I have been trying get infomation about the...
Read full review of AgodaI also have issues using price freeze option.
Aug 5 2023 I chose to book a Price Freeze option for a family villa in Bali. (Screen shot attached of confirmation of the price freeze rate AUD2642.92). I then booked the Villa straight away as this was showing as the last one and I didn't want to miss it. ( screenshot of confirmation of cost of Villa frozen rate AUD2642.92, less deposit paid AUD128.00...
Read full review of AgodaBank deduction.
Dear Sirs.
Re: Agoda.com
I have had £435.88p deducted from my bank account today by the use of my Bank Card.
I have authorised no such transaction and this is a fraud!
Please would you arrange for this money to be returned to my Bank Account forthwith?!
I had trouble with your webpage earlier "Technical Problems" being the excuse.
My email address is valid [protected]@btinternet.com the chat page claimed that it was not!
I have let NatWest Bank know of this matter and they are in the process of retrieving my monies so no doubt you will ,be hearing from them!
I do not know how my bank details were found or used but this is a fraud and I am now overdrawn with my bank and no doubt I will have to reclaim the costs of this!
Please pay me back my monies and respond immediately!
This is troubling/worrying me a lot!
Thank you all.
Yours sincerely,
Robert Allen. England.
Desired outcome: Money £435.88p plus overdraught charges Refund!
Exactly same thing happened to me today, surprisingly amount is also same. Did you get the refund?
Refund payment
Hi
ID [protected]
I spoke two days ago with your customer service (Jeralin 3 Sep 1055 my time) about a resevation cancelation AND REFUND for hotel Amira in Bansko 17-18 Sep 23
She said that it is ok and the refund message is sent immediatelly to my credit card account. She said that the message will be there within 24 hours so if I will call the credit card today, they will rush this refund not to be paid on 10 Sep
I checked and your message was not recieved yet
Please check and advice
Thanks
Gidi
Booking Hongkong hotel
On June 22,2023, I saw the Hong Kong millennium new world hotel is HKD840/night on Agoda's website, so I booked the June 23,1 night. When the next day before noon to check in, I opened the mailbox to find Agoda confirmed letter display is USD840 / night, I was very surprised and shockd, I am immediately refused to check in, complaint to the hotel Front Office Manager, he suggested me to communicate with Agoda, Agoda customer service did not immediately give me any solutions, they said that they need to communicate with the hotel and suppliers, the fastest need 24-48 hours to give my response and solution. The hotel front office manager told me if I check, the cost of this room is HK$3999, but I declined, because it’s not my booking price, I feel cheated, so we left the hoter about 3 PM, There was no check-in and signature any paper. After then my credited card has been charged $840 instead HK$840. I feel so sad and I was cheated. Agoda refused to return the $840 to me until now.
Desired outcome: Refund $840
Trip no. [protected] not confirmed during check-in today in the fortune park vellore
We have booked 2 rooms through priceline and got confimation of the rooms as below :
Fortune Park Vellore
31 32a 7th East Main Rd Gandhi Nagar Katpadi , Santhavellore, Chennai,, 632006, India
redirect GET DIRECTIONS
Hotel confirmation number: Room 1: [protected] Room 2: [protected]
1 Night(s), 2 Room(s)
Check-in
Fri, September 01, 2023
after 14:00 - 23:59
Check-out
Sat, September 02, 2023
at 12:00
Room(s)
Room Type: Room 1: Fortune Club Room Max 2 guests. Hotels may charge for additional guests.
Reservation Name: Bongrak Kim, 2 Adult(s)
Room 2: Fortune Club Room Max 2 guests. Hotels may charge for additional guests.
Reservation Name: Dongcheol Shin, 2 Adult(s)
Reservation Details
Meal Plan: Breakfast is included at no extra charge
See all reservation details
Desired outcome: PLEASE REFUND THE AMOUNT PAID OR BLOCKED IN THE CREDIT CARD
Intolerable customer service experience - not able to check in even though there is a confirmed reservation
Here is my formal complaint, but not limited to the following, for the intolerable customer service experience that I had for my July 22 KSL booking in JB Malaysia that I was not able to check in for 4 of continuous communication with your customer service representative, even though I received a confirmation for my booking: 1. Accepting my booking...
Read full review of AgodaHotel ragas at Warangal Telangana, india
hello,
Want to log complaint against hotel ragas at warangal Telangana, we booked room through agoda after seeing photos of hotel, when we reach there they alloted us without tv room ans as per site there is tv in room after complaint they changed the room but the bedsheet was torn hence we request to change then the workers we're shouting on us so we called manager and he also shouting on us after that guy threaten us and asked bus to leave the hotel immediately without refund the money, I have videos and photos of the incident, now I want my money back.
my booking id [protected]
hotel address
1-4-241/1, vimal complex,
prashanthnagar, hanamkonda,
warangal, sai nagar, hanamkonda, india 506370
Desired outcome: nee my money back and the hotel must be delisted from agoda site.
Unauthorized charges/ incorrect booking
Booking ID: [protected]
I booked HOTEL ALPINA LUZERN via Agoda for 2 nights from June [protected] and received a confirmation from Agoda for this booking. Upon arrival at the hotel, we were informed that Agoda made a mistake and booked us at Hotel Alpina GRIMENTZ.
So, I reached out to Agoda Customer Support and was initially asked to go to Hotel Alpina Grimentz which was 4 hours away! I contacted Agoda again
and talked to Becca from Customer Support team; she has agreed that since Agoda made the mistake, AGODA will pay for the PRICE DIFFERENCE of the 500CHF (Agoda Rate which I booked) and the walk in rate we paid as long as we present the invoice provided by Hotel Alpina Luzern. Aside from that, since Hotel Alpina Grimentz has already charged us CHF 250 on June 11, 2023, they have agreed that they will refund that as well. Until this day, no refund has been made.
Desired outcome: I would like an apology for failing to honor the initial agreement made with Agoda.
Hotel stay
Hi,
My booking booking ID is [protected]
Checked in Aug 26th and checked out Aug 27th at Apple Tree inn in Spokane, WA, USA
Paid for double suite with kitchenette for me and my sister and got a single room with one bed and rollup bed. The hotel said that it the booking company mistake as I was booked for only a single room.
Can you imagine all the inconvenience we went through in sleeping discomfort , expensive meals at restaurants and wasted food items we brought with us.
How can you make up all this for me?
you can find my name and email through the booking ID
Thank you
Hotel booking
booing # [protected] at City Express in Tijuana Mx, showed up for the PAID booking. hotel had no record of reservation and had no rooms available. called 5 times to Agoda cust service - they could not reach their `partner ` after over 45 minutes. Waiting in taxi for over 1 hour - never heard back from Agoda. called 3 more times, they could never get any...
Read full review of AgodaNo confirmation for hotel reservation
Good afternoon.
Today (Aug 22, 2023) I made a Hotel reservation but I can not find my reservation on your website not mobile App.
The details of my reservation is
- Aug 26 ~ 27 (1 night)
- White palace lam son Hotel
- Thai Binh, Vietnam
Payment is already done. I need confirmation for Hotel reservation.
Your kind cooperation would be highly appreciated.
Best regards,
Tel : +[protected] (Martin Son)
Refund very poor service
My name is dr mohd hussain ahmad. I was a regular customer of agoda for aiorline ticket booking and hotel.
I recommended my brother ahmad mohammad kamal for delhi london heathrow booking.
Booking was confirmed by finair and immediately charged his debit card ayt indus bank india.
After money transferred in agoda account. We never got tickert. And more than 4 months gone never got refund.
It is disgusting service. Can u or of yr ceo take this a serious complain..
This is not acceptable at all.
I will send booking reference.
Dissatisfied customer
Unrealistic / unfair behaviour from agoda
In April 2023, I booked a hotel room for a client on the online website Agoda for a hotel room in Dandenong. The booking was for 5 nights. Agoda accepted the booking in the client's name, using my credit card information. On arrival at the Dandenong hotel, they refused to accept the booking as the client did not have a credit card in her name and the hotel...
Read full review of AgodaAgoda booking id [protected]-no record found for check-in
I booked the hotel in my birthday but unfortunately it made me very unhappy. I wasted an afternoon and called Agoda Customer Hotline again and again. They told me still not found and didn't make any arrangement. Finally, they replied that will be arrange another hotel to me. "Which one to arrange? Am I willing to accept it? How to arrange to go? Is there a pickup?", I asked. Very poor, no reply. I asked to book back the original hotel. Since there is no room of the same type (three beds), I can only book two twin rooms, and Agoda must compensate the price difference. They promised to reply within 15 minutes but in vain. I called again after 20 minutes. There is no service commitment at all. I am extremely disappointed.
They agreed to compensate and I sent all relevant documents to them. They replied that the amount is a gift for AgodaCash should be use within 6 months. I am very angry about that. I requested them to refund as soon as possible for my bank account but still waiting their reply. Please help.
Desired outcome: Please refund and I would like an apology.My email address "[protected]@hotmail.com"
Parking extra payment
Hy,
On August 13, 2003, I booked a double room in Prague on hotel Augustus et Otto, for one night with parking included.
When I arrived at the hotel, the receptionist told me they had no parking spaces longer, so I had to park somewhere else.
Since I specified on the website that I definitely want a hotel with parking, I also want to know who compensates me for the extra money wich I paid for the parking that I already paid once at the hotel.
My booking ID on your website is : [protected]
Desired outcome: I want my 30 eur back for parking.
Airline booking
Tried booking for 2 tickets online from bangalore to cochin today 13th August 2023. Travel date is 11th September 2023. My credit card ending 3071 got debited and immediately after that the agoda site said booking cannot be completed. I have not received a reversal of my debit. I have also not got any booking details or cancellation message. I dont have any call center number of Agoda India.
Desired outcome: NEED IMMEDIATE REVERSAL OF THE CHARGE
Poor response and Communication for Agoda Booking ID [protected]
Dear Sir / Mdm
I booked flight for my wife Singapore to Penang on 20th July 2023. (AirAsia AK 1720 Singapore Changi Airport - Penang International Airport
Thu, 20 Jul 2023 Booking No. [protected] ECONOMY)
We received the booking confirmation but on the day at airport there is no record on the booking, end up she have to buy another ticket.
I have sent out several emails to refund my booking fee and compensate the ticket cost which i bought at airport.
I am AGODA regular customer and i feel very disappointed with such service provided.
Please response on my request ASAP
Selvam
email: [protected]@hotmail.com
Desired outcome: ASAP
Agoda Reviews 0
If you represent Agoda, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Agoda
Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.
One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.
Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.
Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.
Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
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Agoda emailsreviews@agoda.com100%Confidence score: 100%Support
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Agoda address30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
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Agoda social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 08, 2024
Most discussed complaints
This is a complaint regarding a technological error on the account of *********Recent comments about Agoda company
Breakfast included in the price stated..Crown Plaza Changi Airport SingaporeOur Commitment
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