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Agoda Complaints 1210

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M
11:38 pm EDT

Agoda Request on changing email address

Dear Agoda team,

My name Muhammad Zaid Zakaria,

Requesting on change my current email address [protected]@mol.com to new email address muhd.zaid.[protected]@gmail.com.

this is my [protected]@mol.com discontinued service by provider.

please assist on this & anything can email me at my current email muhd.zaid.[protected]@gmail.com.

as I also done verified my contact number [protected].

apricate helping this request.

thank you.

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R
12:01 am EDT
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Agoda Hotel charge under my account which I did not booking

hi …I want to clarify regarding the booking of hotel I did not make .but when I check in my bank personal account it's charge which I did not. Please look for it and get back to me .

The New York hotel

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11:18 am EDT
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Agoda Booking for premier inn

I booked a room for the night of Sunday, 26 September at Tewksbury Premier Inn costing £64.47. When I arrived they had no knowledge of the booking and fortunately they had a room available, however, I had to pay for the room there and then. My ID No [protected]. As your booking a room for me was a sham, I was stuck at the reception for ages while they checked and double checked to find the non existent Agoda booking. Please refund my money ASAP. Mrs A Henry

Desired outcome: Refund of £64.47 as no room was booked and I had to pay Premier Inn on the 25 September when I arrived.

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7:30 am EDT
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Agoda Classic hotel London

Second time I've complained. We booked paid for two nights stay at 109 Sussex gardens london only to be put up in 92 Sussex gardens london the classic hotel London. Room 12 was our room and it was not fit for a pig let alone human. Filthy skirting boards dirty shower and dirty floor ripped iron marked bedding stained curtains grimy windows.. not fit for purpose. Slept on top of bed fully clothed due to state of it. Got moved to another room which was cleaner but TV and fan didn't work and wifi didn't work in basement. Falsified information on booking sites ..this hotel is foul and a disgrace.. not fit for humans it's filthy. If we could have got a coach home Saturday night we would have done. Feel we deserve some sort of compensation for our stay. Why on earth have the classic hyde park hotel listed for bookings when it's obvious from peoples reviews that they are being offloaded to the dump known as the classic hotel at 92 Sussex gardens.
AGODA THIS HOTEL SHOULD BE REMOVED FROM YOUR SITE AND SHOULD STOP TRADING DUE TO HEALTH HYGIENE ISSUES.

Desired outcome: WOuld appreciate a reply and explanation also feel we should be compensated for the Friday nights stay in horrible room 12.

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12:42 pm EDT
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Agoda Booking ref. Number: [protected] request for refund due to hotel management error

Customer name: Jeannie Knox; email: [protected]@cinci.rr.com; telephone: [protected]; Guest name: Jeff Zorbil; confirmation number R2752231587; total amount requested $212.83; booking reference number: [protected].

I booked a room at the Quality Inn, 96 Daniel Drive, Danville, KY, 40422, for Saturday, September 25, 2021. Total price was $212.83. Upon arrival and being checked in, it was discovered the room was not in usable condition. There were no other rooms available at the hotel. Management states the problem is their fault and that a refund will be issued. However, I must request the refund through the booking agency as the booking agency forwards payment for the room to the hotel and the hotel must refund payment to the booking agency for refund to the customer. Please promptly process the refund to my credit card used in this transaction. Thank you.

Desired outcome: Refund of $212.83

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5:46 am EDT
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Agoda Hotel

We booked to stay in Classic hyde park hotel 109 Sussex gardens london on 24-26 September 2021. We ended up in The Classic hotel 92 Sussex gardens london instead. My booking info shows the classic hyde park.
We were put in room 12 of 92 Sussex gardens london and it was filthy. Thick of dust on skirting boards. Ripped bedding..filthy curtains and windowsill..filthy shower tray and dirty bathroom floor..three out of five bulbs in main light were not working. The hall stair carpet was badly stained and looked like it had not seen a hoover in weeks. Very run down dirty hotel would not recommend. Would like to know why when we were booked in at 109 Sussex gardens we were then put in this dirty hotel. I have original booking info which shows the hotel as 109 Sussex gardens and also it shows image of the bedroom we should have been staying in.. unfortunately this we didn't get. The quality of room 12 was disgraceful and should not be available for guests as it is not clean also had outdated scruffy furniture. When I complained was told the bed sheets could be changed but manager on reception at time stated cleaners had put clean bedding on but as I stated it was ripped and had scorch marks on it. If we could have got a coach home earlier we would have done. Agoda who we booked through should alter their listings. I have seen many negative reviews from people who had booked for classic hyde park hotel only to end up in the classic hotel over road which is a out and out dump. Reception staff seemed to change every four/five hours and they seemed I'll equipped about how to deal with comments.
Really annoyed about this hotel as it spoilt our mini break being in this filthy place.
It was so bad I slept on top of bed in my clothes. After complaining I was told we would be moved to a better room..while room was cleaner there was no WiFi signal as we were in basement room..the TV was broken and the fan did not work.
The image included is what was shown on our booking confirmation from Agoda the classic hyde park hotel London. Please note the room we received was not that room. We were placed in room 12 of the classic hotel London number92 Sussex gardens london which was attrocious.

Desired outcome: Hotel needs total overhaul

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E
12:00 pm EDT

Agoda you company charge us for service we have not received

my name is eli katz
i booked with priceline for holel in austin usa for two nights at
hyatt regance austin 31of july and 1 august 2021 .
agoda charge us 178.02 +178.02 usd .
we payed at the hotel 454.67 usd
please send the amount back to the credit card

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D
7:10 am EDT
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Agoda Unable to change my account email ID

Hello,

I have an Agoda account with my old official email ID ([protected]@dent.med.uni-muenchen.de). However, I have left this job and would like to change my email ID to my personal ID, but I am unable to change this from my profile. If you could please help me change this, it would be helpful. Else, I have no option than losing my account with Agoda.

Thank you.

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C
6:00 am EDT
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Agoda Why my booking hotel is NO breakfast

Hi Agoda,

My daughter has booked the Disneyland hotel on 24 Sep under booking reference [protected] at the price $2732.50 which is included breakfast

I booked the Disneyland hotel on 18 Sep under reference [protected] at the price $2784.62 but without breakfast.

I want to know why my booking hotel is NO breakfast, in addition, the price is more expensive than $52.12

I sent email to you but no reply. I called the phone 3071 1201 but no reply.
my email is [protected]@yahoo.com.hk

CHEUNG Kwong Cho Joe

Desired outcome: Please add "free" breakfast to my booking

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11:33 am EDT
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Agoda Paid for double room, Agoda refused to intervene when single room was listed

Checked in on a Friday night during first trip to Brussels, and was given a twin room. Having checked it out, I came back and asked why it wasn't a double room, since it was smaller and had no ensuite toilet. I was shown a printed sheet with my name and 'single room' written on it, but wasn't allowed to have a copy or take a picture with my phone. Phoned agoda customer service, and was assured the matter would be resolved by asking for a double room. No follow-ups - I called again, and was told that the hotel would be phoned directly. Again, no information from their side. After spending over 3 hours with 3 different reps, was finally told that I should pay the extra money the hotel demanded for a double room upgrade, but that there was 'no guarantee' that agoda would refund it. Repeatedly sticking to 'we need to verify the incident' was a pathetic substitution for supporting their client, since Belgium had a public holiday in effect, and the hotel wasn't accommodating their guest.

Desired outcome: Refund to be processed

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J
8:42 pm EDT

Agoda Cancellation of booking by the host

We booked from Agoda and the host cancelled the booking and told us that they already process the cancellation and the refund but it's already 2 weeks and we haven't receive the refunds. ***see the photo below for reference, they message us through message in agoda, please help us to retrieve our money, the host didn't cooperate well so it's our for us to call and call them.

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1:15 pm EDT

Agoda Hotel booking

I booked hotel tabla pride, Banjara hill 1, Hyderabad for 2 days ..after reaching hotel from airport I found hotel is totally closed & not working .. please refund my money

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8:29 am EDT

Agoda Failure to fully refund cancelled booking

I made a booking for 2 rooms (double occupancy) at the Romano Palace Hotel (18-22 Sep) at 6.17pm at a cost of €888.36. I was allowed a full refund if cancelled within 24 hours and I cancelled the booking at 6.22pm, 5 minutes after the original booking. I cancelled as despite booking for double occupancy the confirmation e-mail indicated single occupancy. I received an immediate confirmation of cancellation stating I'd receive a full refund of €454.51 which I did, a shortfall of €433.85. The Agoda e-mail indicated cancellation of only one room but online the full 2 room booking was cancelled. This is simply theft. I will not be using Agoda again as they simply are not trustworthy with no customer service available to resolve such disputes. The worst service ever!

Desired outcome: I would like them to honour the terms of booking and refund the full amount.

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1:49 pm EDT

Agoda Agoda took booking but accommodation not operational

I have made a booking on Agoda's website for ocean Breeze in blouberg strand Cape Town South Africa for the period 9-11 July 2021. After paying on Agoda's website, I had no communication from the hosts. I arrived at the address of ocean Breeze Raats Drive 44 Bayside Terrace, Bloubergstrand, Cape Town, South Africa, 7441. Upon my arrival the premises were locked, there were nobody there, I have asked the neighbours for keys, and they did not know anything about keys. There was nobody else to contact and it was dark, I had to book emergency accommodation elsewhere as I could not stay in the ocean breeze where I booked.
Agoda answer back to me is that it is not a refundable accommodation. I agree, but the place does not operate anymore, so there were no services to render, bookings should not take place if the place does not operate anymore, this is bad service and if something reasonable is not going to be done, i will have to do a chargeback through my bank for services not rendered

Desired outcome: Refund because the accommodation is not operating

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12:00 pm EDT

Agoda Bad follow up and put consumer in bad position

I call in and they say it ok to cancel and a refund.

7 days they say. Didn't show up in the hotel. Charge as no show.

If they allow me to cancel my booking at least I can get back 54% of my booking fee

With reference to your booking ID [protected] as detailed below:

Hotel: Travelodge Harbourfront Singapore (SG Clean Certified)
Room Type: Deluxe Twin Room
City/Country: Singapore/Singapore
Arrival: September 3, 2021
Departure: September 5, 2021

Cancellation and Change Policy: Any cancellation received within 3 days prior to the arrival date will incur a charge of 46% of the booking value. Failure to arrive at your hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value (Hotel policy).

To give you an update about our previous special fee waiver request from the property, we have been informed that they are unable to honor the request due to the booking's cancellation policy and it was mark as no show.

In the future, if you are unsure of your travel plans, we suggest booking a room that has a free cancellation or book now/pay later policy.

Please feel free to contact us if you have additional questions.

We look forward to serving your future travels.

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9:40 am EDT

Agoda Value charged above expected

Dear Sir/Madam,
I´ve made booking w/ Agoda (ID: [protected]).
Value in the booking confirmation email: in USD (785, 7), but estimated in Eur was 665€, aprox.
Value charged: 703, 18€, which doesn´t match w/ estimated value info during booking.
Even considering exchange rates variations between USD/EUR (it´s stable between date of booking and of charged value) the value charged is above expected.
Thanks in advance for your help and support.

Desired outcome: Any compensation through AgodaCash is acceptable

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10:59 am EDT

Agoda Hotels

I booked the fitzroy hotel for one night as I was havind a operation on harley street london 12/01/21
Booking reference [protected]
I turned up and it wasnt open and padlocked up so my lovely taxie driver kindly took me back to the clinic and had to book another while im drugged up and in alote of pain from my treatment.
Ive still not had my refund for this so can you help please also there phone line dosnt work as clinic even tried calling too

Desired outcome: refund and compensation for the destress and new hotel price

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2:49 am EDT

Agoda Payment debited, no confirmation received

Incident date: 27/08/2021
I made two bookings from 2 different IDs for 2 rooms at Shenbaga Hotel, pondicherry for which payment has been debited twice but no confirmation (either through mail or message or even booking ID) received from Agoda. No response through customer care number too. This is very bad as we are not able to decide on our travel plans due to non confirmation. I request Agoda team to look into this matter seriously.

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7:52 am EDT
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Agoda CLOSURE OF THE HOSTEL - I have no accommodation in Rome in September

On the 7th May I made a reservation and payed for accommodation in Rome.
AGODA
Booking ID : [protected]
Hostel Carlito
Address : Via Villafranca 22, Termini Central Station, Rome, Italy, 185
1 Person in 6-Bed Dormitory with Shared Bathroom - Mixed
Arrival : September 16, 2021
Departure : September 23, 2021
Price: EUR 141, 99
No refund reservation

*According to telephone conversation with the Hostel, HOSTEL IS CLOSED and will not open in September. I try to contact them by e-mail but without success.
Agoda refuses to refund the reservation because it is non refund option.
But there is no accommodation because Hostel Carlito IS CLOSED.

Desired outcome: money refund

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6:22 am EDT

Agoda Wrongly charged 258.440 omani rials; cancellation after five minute booking

I have made a booking for two rooms when I wanted three rooms. From 2/9/2021. The booking id was [protected]

Once I cancelled, I made a three bedroom booking with booking id [protected]

The amount of 258.440 was deducted for the two bedrooms even though its free cancellation after realizing I needed to update the room numbers. Pls refund me asap or I will never use agoda again and I will show all my work collogues and family so they stop using agoda

Desired outcome: refund money

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About Agoda

Agoda is a leading online travel booking platform that offers a wide range of accommodation options to travelers around the world. The platform provides a user-friendly interface that allows travelers to search for and book hotels, resorts, apartments, and other types of accommodation in various destinations across the globe.

Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.

One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.

Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.

Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.

Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

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Overview of Agoda complaint handling

Agoda reviews first appeared on Complaints Board on Dec 5, 2007. The latest review Disappointed on the FLIGHT BOOKING Reservation! was posted on Oct 8, 2024. The latest complaint This is a complaint regarding a technological error on the account of a booking site was resolved on Mar 05, 2024. Agoda has an average consumer rating of 1 stars from 5634 reviews. Agoda has resolved 66 complaints.
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    37%
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    Malaysia
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    13%
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    Philippines
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    Brazil
    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024

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