Agoda’s earns a 4.2-star rating from 5634 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Refund still not recieved for i.d 903079061
Booking I.D- 903079061 I had booked a flight for 2 pax, on 2nd March 2023 for NOK Airways to fly from Bangkok to Hyderabad on 14th May 2023 from Bangkok to Hyderabad. I recieved information after a week that the scheduled airline has cancelled its flight for 14th may (frm Bangkok to Hyd). and i was asked to book another flight for 16th may or nxt...
Read full review of AgodaCancelled and refund
We booked the three different hotels at three different places in Chiang Mai from 1/11/2023 to 6/11/23. Unfortunately, my husband's father was hospitalised and had to return so we requested to cancel and to refund. When we talked to the customer service Agoda we were told that we will get return. Two property did cancelled and refunded. We did not get refund from third hotel (booking ID [protected]). After several chat and talk over a phone we were told that Agoda is waiting the email from third party. Today on 1st Nov 2023 we get the email saying cannot be cancelled and refund because hotel didn't agree. But when we talked to the hotel we were told booking been cancelled and refunded.
we didn't cancel just because we didn't want to go, its an unfortunate moment for us. If Agoda wants, we can provide necessary documents (which I told to Agoda staff when talked over the phone).
Expected result: refund the payment from the third hotel as well.
My booking with ID [protected]
I booked a domestic ticket from India and I needed to cancel it. Even though there’s a certain amount that has to be refunded, Agoda customer care couldn’t cancel it. I called up 5-6 times and every time they are not cancelling it. It’s the worst thing ever happened to customers. If they can’t do it then no one should ever book from them. Please be very careful with their management.
Claimed loss: INR 6000/-
Desired outcome: Refund my money
Failed booking, bedevilled customers
To whom it may concern, I am writing to express my dissatisfaction and frustration with the service provided by Agoda. On October 26, 2023, I booked a room at Fairway Colombo Hotel through Agoda, but when I arrived at the hotel, they told me that there was no reservation under my name. I contacted Agoda immediately, but they could not resolve the issue. I...
Read full review of Agodafraudulent advertising
I booked a hotel through Agoda that was advertised as a relaxing stay on the queen Mary. A loud festival outside the hotel until 1 am and 2 false fire alarms made the stay unbearable. Agoda's response is that there's nothing they can do. That is unacceptable. I understand that these are 2 separate entities, but absolving themselves of responsibility on the basis that they're just the booking company is a hand wave of an answer at best.
Desired outcome: refund
Double charge on hotel bookings made. Even though the booking is cancelled the card is still charged.
We had 9 rooms booked at the Jumeriah Hotel in Shanghai. When I checked with the hotel on the 22nd I was told that the following names of the bookings does not show up on the system and hence had to book the guest to another property.
Name of the guest
Aliasgar Adamali one single room
Malith Dissanayake one double room
dates 22nd to 27th September 2023
Incorrect information
I booked a reservation with Agoda for the Travelodge, Queen Street, Edinburgh between 20.10.2023 and 22.10.2023 and the booking ID is [protected]. However, as there was a storm, the trains were cancelled. I called the Travelodge direct first of all who told me that because I booked through a third party, I would have to contact Agoda direct. I therefore...
Read full review of AgodaRefund booking
I did booked a returned ticket but as i have seen after, the dates where interchanged so i did contact them to cancel or refund but they said that they cannot do it anymore.
I have attached the screenshot of my web browser history which i seen as from sep 28 that would be from basco to manila but what i did received was sep 28 manila to basco. Same with the returned booking from oct 8 basco manila but it was manila basco.
Desired outcome: I would like a refund
Booking Details and Confirmation
Good Day!
I booked the Amara Hotel from Oct 28-31 on behalf of my niece and nephew last Sept 29 and had fully paid the hotel stay but until now I have not receive the confirmation of my booking. No receipt was issued as well.
I would like to request a copy as I am not in Singapore on their check in day.
I tried multiple times to retrieve my booking via your website however my booking was not even listed. The chatbot service is not helpful at all.
I even contacted the Amara hotel and inquired if my booking was completed and confirmed.
It has been almost 2 weeks and it is very very unusual for a service provider like you to completely forgotten to send the confirmation and receipt.
Desired outcome: Send my booking details and confirmation please
Purchased air ticket with agoda platform
Flight schedule was 20-24/9 from Hong Kong to Taipei, travelled with China Airline. I bought 2 tickets from Agoda platform, on the ticket confirmation the name was in the correct order, however when I arrived at HKIA, the check in counter told the names were in incorrect order and I had to pay the fee for changing the names onsite. I contacted Agoda and...
Read full review of AgodaBooking ID [protected] Hotel ultimate Abhudabi
We had the worst nightmare as this was the worst property with improper Google map location, no one lifting phones, no reception , and a pimp area with all africans and no one to attend when physicaly visited. And we were not the only ones there were 6-8 families couples bachelors searching for the guy responsible for handling this property .
We had to forcibly stay else where , dint sleep the whole night and paid 3 times money to stay in a hostel but still a clean place.
We want to register our complaint and want the money refunded ASAP .
Refund and no update from customer service
id [protected] gain, I would like to reiterate that you guys were the one who relocate me to the new hotel. I paid and in cash even though I ask for receipt which they told me that they do not have. I did not pay using a credit card. They ask me to transfer it to their GCash account ( see conversation about the payment and the payment that itansferred.) If...
Read full review of AgodaOvercharges
Below is an email I received after I enquired about getting my overcharges back...I may be reached at [protected]@gmail.com. I booked for myself and husband on his computer (marcotte.[protected]@gmail.com). Receipt #3350627 To Maurice Marcotte Date August 18, 2023 Pay method ****- 4349 Total $ 242.00 Booking details Property name Days Inn by Wyndham Ottawa...
Read full review of AgodaFlight booking
Hi
I have booked a flight in agoda on 27/09/23 for the fight from HYD-GOA on 5th oct 2023, later i have cancelled it because of a personal reason. I have asked for the refund of 8167.12 INR and intially they have told me that they will give the refund of rs. 5000 INR and i have received any update or refund. ihave called the customer care no. several times and now they are saying that money is not refundable completely.
Also they are asking me for the proof about our verbal conversation which is not saved. Kindly do needful and refund the money. The amount is really huge for me and it is an immense loss if i won't get refund. please initiate the refund.
Booking id - [protected]
Desired outcome: i would request the refund from the company
Forfeited price freez deposit
Price Freeze booking ID - [protected] I have booked hotel JuSTa Rudra Resort & Spa at Kolad in Maharashtra for Check in on 1st Oct 2023 and Check out on 2nd Oct 2023 vide above Booking ID. The prize Freezed was Rs. 5199.15. I have paid a deposit of Rs. 832/- for price freeze. The above booking was done on 28th Sep 2023 and I was given time until 29th Sep...
Read full review of AgodaCustomer service
My card details were leaked and was used in an unauthorised purchase at Agoda. I called Agoda customer service and was appalled at how their staff lacked empathy. I asked if there was any way I could stop the purchase as it was still parked under pending in my bank account and I have already deactivated said bank card and all the staff could say and repeat was “no booking ID I cannot help you”
Desired outcome: Get back to me and cancel that unauthorised purchase
Booking Refund
I requested to cancel my booking before it was confirmed but they said to wait for the booking to be confirmed before they can have an action regarding my concern.After the booking was concern no action was made. I was trying to email them with a different account sadly because my orginal email was deactvated by our organization but they are saying to use it.
Desired outcome: Refund
Breakfast included in the price stated..Crown Plaza Changi Airport Singapore
Have booked yesterday into Crown Plaza Changi airport. for 2 nights .One June 2024 and other July 2024. Booking ID"s [protected] and [protected].
WE are booked into Standard Jewel Wing rooms. On your website it stated Optional benefit Breakfast at AUD 81 the item was ticked so I assumed that the breakfast was included the A$537 price .ON checking your receipt we received from Agoda there was no mention of breakfast being included.
please clarify.
Thanks
Barry
what does optional benefit breakfast included actually mean? I can't find anything on the internet
Unresolved issue with fraudulent booking
I am writing to file a formal complaint regarding a fraudulent transaction that occurred on my credit card and the negligence on the part of Agoda in handling this matter. I seek your assistance and intervention to protect my interests and rectify the issues outlined below. 1. Security Concerns and Negligent Handling: On 27 July 2023, I discovered that my...
Read full review of AgodaReservation of a resort in Goa
Hi Sir/ Madam,
Please note that I had booked a room in Goa from October 11th to October 14th for 4 members. 2 adults and 2 kids (4yrs and 5yrs). However, after receiving the confirmation, I noticed that the reservation was made for 1 adult and 2 children. In contrast, when I checked the Nanus Resort website, it indicated a deluxe room for 3 adults at a rate of Rs. 28,318.
I reached out to Agoda customer service in the hope of resolving this issue, but they offered assistance without fully grasping the problem. Now they have added the total capacity to 4 adults not assisting us in the way we want.
Desired outcome: I either would want to cancel and get my full refund back.
Agoda Reviews 0
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About Agoda
Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.
One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.
Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.
Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.
Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
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Agoda emailsreviews@agoda.com100%Confidence score: 100%Support
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Agoda address30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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Most discussed Agoda complaints
This is a complaint regarding a technological error on the account of a booking siteRecent comments about Agoda company
Breakfast included in the price stated..Crown Plaza Changi Airport SingaporeOur Commitment
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