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Agoda Complaints 1210

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V
4:29 am EDT
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Agoda revise receipt for booking number [protected]

Since I cancelled booking before check in date 1 week and the hotel find for cancellation only 1 night. I'd like to get the new reciept from Agoda but unforyunately Agoda can't issue it because of agency from China haven't got reply e-mail from hotel. The problem is this issue and the progress occured same everyday. no progress. I call everyday, that wait for long time. I need the receipt to claim with the company and the company must closed the fiscal year. If you won't foolow up urgently, I have to take that expense.!

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B
12:26 pm EDT

Agoda hotel booking cancelled by mistake, trying to reinstate. booking id: [protected]

I cancelled my Hotel Booking through agoda, by mistake. I am trying here and there to reinstate but not able to get help.

Last 12 mins iam on call waiting for someone to pick on the number 00 44 20 3027 7900, even as I am writing, yet no answer. I finally have to disconnect. Does it mean that if a user deals with your site and post completion he is on his own?.

This is not fare, why you guys are not reachable, at all, and if so distant than why do business at all..

How should I take this up..

Shailesh

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A
1:24 am EDT

Agoda hotel booking

I have spoken to an Agoda representative and sent 4 emails, he was supposed to call me back yesterday to resolve my issue but no call, no email, nothing. I waited 1.5 hours on the phone yesterday to speak to someone and now have been waiting for 1.41minutes so far. Possibly the worst service ever and no chance of have my issue looked at because nobody responds and no one can possibly be waiting on the phone for this long every day to have their issues resolved.

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R
12:52 am EDT

Agoda unauthorised booking

I found some body has misused my credit card for booking hotel at Agoda. I tried contacting them but there is no source of doing as they are not responding to emails... Could not connect through phone also. I don't understand why there is no transparency. Please don't book any thing from the website as they are just to earn not to provide any service

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M
5:12 am EDT

Agoda property support spain, madrid

Dear Agoda, my name is Jane Paauw and I am the General Manager of Mad4You Hostel in Madrid. Since the beginning of February are experiencing a lot of problems with Agoda:
- Agoda lowering our prices on their website, which causes problems with other OTAs regarding rate parity
- Agoda waving late cancellation fees without our consent
- Agoda adding the option for guests to pay at the property, but not allowing us to check the credit cards, which results in No Shows we cannot charge and therefore, us losing money
- After various problems with the new option for guests to pay the property, Agoda confirmed by email to deactivate this option but they did not or they reactivate this option without informing us.
Short: we are losing money due to Agoda and our entire team is very frustrated about all the problems we are having and the time the Agoda Spain team is taking to solve it. And they promise to solve things they do not solve, etc.
The Madrid/Spain department is NOT helping us. Therefore, I request a superior department to help us out.
Thank you very much in advance and kind regards,

Jane

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Z
8:41 pm EDT

Agoda site has issues when booking

I was booking for a hotel and due to sone problems on the website i cannot get through with the payments. After i managed to finally book, my credit card bill shows that i have made two similar bookings and i was charged double the amoubt. I am very unhappy with the functioning of agoda website to process payments. It was due to some technical issues on the website.

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J
6:11 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Agoda hotel madrid silken torre garden

Need to cancel booking for 3 May 2018 due extremely grave personal circumstances

But booking says non refundable even thought this was not clearly flagged at booking stage

I'm a big Agoda fan who will be lost forever unless this booking can be cancelled in this particularly distressing moment

I have many future booking requitements very shortly also

Await your advices soonest

Joseph Martin
[protected]
[protected]@yahoo.co.uk

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R
2:03 am EDT
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Agoda Unauthorized credit card charges from agoda hotel reservatio budapest hu

This is exactly what happen to me in Indonesia. The day I submit reservation I got email notification.
Is there any flaws in Agoda.com system, so some person get the credit card information from its database?

Although it's just 1.00 USD, but I got twice notification.
I have to cancel the reservation because I have to change my card due to this incident. This is unacceptable.

Below is email notification
------------------------------------
Untuk kenyamanan dan keamanan Anda dalam bertransaksi, berikut kami informasikan penggunaan Kartu Kredit CIMB Niaga Anda.

No. Kartu Kredit :XXXXXXXXXXXXXXXX
Jumlah Transaksi :1.00 USD
Tanggal/Waktu Transaksi:[protected]:54:47
Nama Merchant :AGODA HOTEL RESERVATIO Budapest HU

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Update by r1o
Apr 12, 2018 2:12 am EDT

I never made reservation in Budapest, but I made reservation in other city with Payment Later option in agoda.com.
With the same day I made reservation, I got notification someone was using my credit card from Budapest HU.
My laptop is secure from spy ware, how come this happen. How scary!

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R
9:23 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Agoda hotel reservation for budapest charged on cc but no reservation made

The credit card statement arrived recently and I was billed php 5000 (~$100) for a reservation through agoda in budapest, hu. I made no such reservation. For my most recent transaction, I used a different credit card. I saw other people experiencing the same thing. I called agoda to inquire about the problem, but after waiting for 26 minutes, my call was dropped. I also sent an email and i'm still waiting for a response.

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Aishah Yusof
US
Apr 13, 2018 5:53 pm EDT

Hi, I would also like to know how it's resolved. I received a similar statement too. Thanks

R
R
r1o
ID
Apr 12, 2018 1:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Reindear, any news why it is solved? Because I have similiar experience with agoda.com
Please I'd like to know. Thank you.

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A
3:59 pm EDT

Agoda “best price guarantee” lies

They claim to offer a guarantee best price if you find it cheaper on a competitor website they'll refund the difference. This is false.
They take the money off you and you provide them with all the information they "request" and then claim something completely absurd. I found my hote on booking for half the price they offer and they refuse to match or even offer anything in return. Extra "taxes" are not made clear until booking has been made and payment taken.
Absolute fraudulent company, never use them!

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12:40 am EDT
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Agoda agoda false advertising - not getting the same apartment

I recently booked a 2 bedroom apartment in London with Agoda. It also said that it had 2 bathrooms, 1 double bed and 2 single beds.
When I checked with the property where we will be staying as I always do, they told me we had paid for a 2bedroom apartment but it only had 1 bathroom, 1 double and only 1 single bed. This apartment is a lot smaller and cheaper. Not what I booked.
There are not even enough beds for the four of us. I took a photo copy when I was making the booking which clearly states what I should be getting which is 2 bathrooms and 2 single beds to accommodate the four of us.
The property we are staying at in January 2019 which is No 1 Mansions, Earls Court, London kindly emailed Agoda with my issues
Agoda got back to me saying I have a 2 bedroom apartment. They did not mention the issues I were raising.
I have emailed them several times and they are not replying. I tried phoning Agoda but there are long waits and I am ringing from Australia.
I am not sure where else I can go to complain.

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M
9:52 pm EDT

Agoda hotel booking

I have an ongoing problem with Agoda over the 50% cancellation charge when cancelling 221 days before arrival. I have written twice to agoda customer care but they do not bother replying to my emails.
This cancellation charge is nothing more than a grab for money as the hotel can easily re book the room as it has a whopping 221 days to do so. There is no logical reason for this charge so far in advance, other than a sneaky way to cheat people out of their money. I understand that quite a few hotel websites have a policy of no cancellation but that far in advance is nothing more than a scam. I find it a totally unprofessional way to run a business as it shows a disregard for honesty and integrity.
Can you explain what reason there is to charge a 50% cancellation fee when it is more than 6 months before you arrive? I have contacted a few hotels and none of them have such a ridiculous cancellation charge that far in advance. It is only the hotel booking websites that create that charge, so please explain the need for it to me.
Thank you
The reason I am complaining is because I made a total of 5 hotel bookings with Agoda (booking 2 rooms for a total of 22 nights costing $1, 803 AUD) of the 5 I booked I did not realise at the time that the Furam Silom and the Narai Hotels had this ridiculous 221 day cancellation policy. I previously wrote to Agoda and very kindly offered to pay the 50% cancellation charge or give me $20US credit on my next booking. Because of the hassle of cancelling and the wait to get my 50% booking fee deposited back into my bank from their partner company and then waiting for Agoda to deposit the other 50%. I decided to just leave it and take the $20US credit. unfortunately I have already booked all my hotels and cannot use it and I doubt I will be able to use it the next 12 months. Anyway I decided to leave it at that.
A week or two after booking the Naria hotel (the other hotel with the same cancellation policy) of which I paid a total of $428.70AUD, I found the same booking with Agoda was now $349.38. Normally I could cancel and rebook the same hotel at this cheaper price, but because my booking had that ridiculous cancellation policy I could not cancel it and thus save some money. I have emailed Agoda twice asking if there was some way I could cancel and rebook the Narai for the better price, but no there in customer care seems to care or bother with a reply.
I have been a loyal Agoda customer for many years, and have never been caught before in this cancellation scam. I have always posted positive reviews on various websites about Agodas great customer service and professional attitude but with this cancellation scam, I feel like nobody there cares about customers concerns regarding the reason why this cancellation charge is necessary so far in advance of cancellation.
Seeing as I have spent a total of $1, 803AUD for my 22 nights of Agoda bookings. Can Agoda help me cancel and rebook the 3 nights at the Narai hotel for the lower advertised price?
Thank you
Glenn Davidson

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VictimOfAgoda
US
Apr 29, 2018 3:02 am EDT

Hi, I am totally with you on this. Your case is way worse than mine which was 60 days in advance which I find it unacceptable even for that. In fact, Agoda’s app did not even indicate the cancellation amount before i confirmed my cancellation (i saved the screenshot) and they kept arguing that there is a 60 day cancellation policy stated. In all other apps I have been using so far, it actually states the cancellation charges before submitting in order to remind how much will be charged rather than requiring us to count the days. A total scam!

And when their customer service called and agreed to credit 10% (after I have been charged 50%) back to my credit card instead of a gift card, they still did the latter. When i realised and send them an email, they just kept saying this is now being handled by another agent. How convenient is that to just break their promise and avoid their mistakes by changing agents!

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W
9:31 pm EDT
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Agoda committed refund but still no feedback more than a week

Booked two apartment at Vancouver from 10-16 March 2018. We have 9 ppl arrived on 10 Mar but no apartment for us and the PIC no show as well.
Contacted Agoda and confirm the apartment operator only can release the room for us from 11th March, so Agoda confirmed to return the rental fee for 10th March, ask us to find hotel and return to apartment next day

Agoda also confirmed to take over the refund on behalf of their business partner

Almost a month since our trip completed, the refund still not received

So disappointed of Agoda's services

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Update by Weaky Au
Apr 05, 2018 9:23 pm EDT

Email resend on 5 April to Agoda CS

Thanks and based on the previous email mentioned that Agoda will take over the refund after 5 business days notification to the hotel operator

I am wondering the result why more than a week after the dead line 29th of March but still have the same answer for every request

So disappointed and your quick action to close this matter will highly appreciated

「Weaky Au 」在 2018年4月1日 週日,19:06 寫道:
Hi Jan
Did Agoda refund the money to me yet? and pls provide info for my reference

I am waiting

Regards
Au

「OWDC 」在 2018年3月25日 週日,09:11 寫道:
Hi Jan

I fully rely on Agoda's professional service and pls speed up the refund with thanks

從我的 iPhone 傳送

> Agoda Customer Service 於 2018年3月25日 08:50 寫道:
>
> Dear Wai Kay Au,
>
> Greetings from agoda.com!
>
> With reference to your booking ID [protected] as detailed below:
>
> Hotel: Furnished Executive Suites by YVR and Sky train
> Room Type: Deluxe Apartment
> City/Country: Richmond (BC)/Canada
> Arrival: March 10, 2018
> Departure: March 16, 2018
>
> Cancellation and Change Policy: Any cancellation received within 60 days prior to arrival date will incur the full period charge.
>
> Hello, I am Jan from Agoda Customer Service
>
> I hope this email finds you well. Please note we have escalated this case and started the 5- business day window - if the hotel did not respond or refund after this time frame, Agoda will take over the refund. The due date on this would be on the 29th of March. We will advise you further as soon as we get response from the hotel. Your patience is appreciated.
>
> Feel free to revert back to us should you have additional questions.
>
> Our Customer Care is available around the clock so please do not hesitate to contact us, should you have any further inquiries.
>
> Regards,
> Agoda Customer Experience Group
> __________________________________________
>
> *For security purposes, please do not send us your credit card details via email
> *Agoda.com will only accept credit card details via the phone or our secure link
> *If you wish to change your period of stay, please log in on www.agoda.com to Manage My Booking
>
>

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6:54 am EDT
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Agoda hotel booking

I booked a property thru agoda. Property was at lucky plaza apartment orchard road. The first card that I used to secure the booking has been declined. So I told my sister to secure the booking using here credit card. And since agoda told me that it was just used to secure the booking. Because it was pay to the property booking. Yet they charged the whole amount to the credit card that I used to secure the booking. Since two weeks now I kept on calling customer service ive talked to 2 representatives but they didnt even solved my complain instead keep on telling me that they would call or email me. But till now there's no call or email. Now they send me email to again secure my booking because the credit that I used is invalid. But they send me confirmation email that my booking was confirmed. And they even charged tha whole amount to the card that I used. Now I need the voucher stating that I have already paid the property. I called cs again but all in vain. Answering machine is always on. Since I would be going to singapore so I would try to visit their office for clarification. I felt that I was scammed. I was expecting thag agoda is a reputable company but I was really wrong. Agoda sucks

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8:43 pm EDT
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Agoda booking

I went to agoda to book 2 nights at the Hilton. Apparently there was an error. It booked me same day for one night instead of 2. When I call to report error (within 2 hours) I was told I had to give 24 hours notice. This was not possible due to the circumstances. When I called and explained staff was rude and told me they spoke with the hotel and they were unwilling to work with them and I would have to pay 187. I was instructed not to call the hotel. I did and they informed me agoda never explained the circumstances and just said I could not make it. The hotel changed the date and was polite. I did agodas job. If I had not called I would have been charged 187 for an error I addressed within hours.

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11:14 pm EDT

Agoda do not ever use agoda website for hotel accommodation booking

I made a booking for my daughter via Agoda Website for a hotel in Kuta. It was her first overseas holiday and she asked me to do this for her as I am very experienced at booking/researching holiday accommodation. When making the booking there were lots of deals for Bali Accommodation on various sites including Wotif, Booking.com etc they were all offering the same room with breakfast included. I ended up choosing Agoda as the promotion we booked said that it included transfers and I couldn't work out if the other sites would also include this. A Few days prior to check in I contacted Grand Barong to make sure they would be at the airport for my daughters arrival. They then advised me that transfers were not included and nor was the daily buffet breakfast. I was obviously extremely angry at this as I had spent so long researching which company to book through. I tried to contact Agoda several times and they could not even have the decency to respond or call me book. The hotel sent me a copy of the booking confirmation which says Breakfast is not included. So basically Agoda completely ripped me off. I would never have booked with them if this was not included. I wonder how many more people they do this too? I will never book with them again and strongly advise no-one else too either. Regards Marcia Florence (Booking ID [protected]).

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5:48 am EDT
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Agoda price currency

I was charged for a room in usd currency instead of singapore currency although i booked it in singapore. When i was making the payment, the transaction page did not show that it is in usd, it just shows a dollar symbol. It did not make a small notation that it is in usd or s $. In the end, i was charged s price that is about $70 more expensive if i were to book it in sgd. I called the customer service to cancel it immediately, however she only get back to me next day that it is non-refundable if cancelled. I am disapointed by the service.
The webpage is totally a scam as well, trying to mislead customers. Saying "last 2 rooms" and after i booked a room, it is still "last 2 rooms" Agoda really disappoint me much, and i will not use it again

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4:07 am EDT

Agoda false / illegal advertisement

I see in you site (along with other sites) that you are advertising Baan Sathorn Chaopraya (Locted in Bangkok Thailand) as a Hotel. this is not a hotel! It is a residential building. Agoda (along with many other agents) is not only misleading the customers by advertising this residential building as a hotel. You are also contributing/supporting illegal businesses by facilitating short-term rentals in residential condominium building (illegal by law in Thailand). This is absolutely unbelievable! Why would you do that! Aren't there enough legal hotel businesses around the world?
Me and many other legal residents of this once quiet and peaceful residential building are asking that you removed this property from your site once and for all.

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6:54 am EDT
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Agoda connection to a fraud

Hi,

I have recently had a fraudulent transaction on my account following a customer you have had on your website. I inquired about a property I found on your site through Agoda and was sent a fake booking link to complete the transaction. I trusted a site like Agoda not to have criminals like this through their site and now I have been scammed £557. Please can you let me know how I can go about making the claim to get this back as my bank will not refund me.

The recently viewed tab on your homepage shows that you are aware they were frauds but unfortunately too late. I am in England but it was for amsterdam.

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7:45 pm EDT

Agoda no reservation found when I arrived at hotel, charged my debit card!

Agoda booking reference number - [protected]
Booked on 10/03/2013 at 17.39
Hotel -
Britannia hotel
Malcolm Rd, Aberdeen
AB21 9LN

Dear Sir/Madam,
I booked a last minute hotel through Agoda on Saturday afternoon (The britannia hotel, Aberdeen)
When I arrived at the hotel that I payed for there was no booking made in my name at all or any through your company "Agoda"
It was lucky that I managed to get a room for 2 adults and a 1 year old on a Weekend at such late notice and it was very late by the time we had arrived.
I payed the hotel with my debit card before I got the key to my room as there was nothing on thier system under agoda or in my name.
It has now came to my attention that Agoda has charged my Debit card £29.14.
I am most definitely not paying for a hotel room twice, I feel let down by your company and I will not be using Agoda again. I have booked hotels for years through booking.com or laterooms.com and have never had any complaints. The room was cheaper by a pound or two compared to the other deals, but i now have learned my lesson and will stick to travel comparison sites that I know and can trust, Agoda is nothing but a scam and complete rip off.

I expect a full refund and explanation to why they are not giving the service as they advertise on their website.
I will not be recommending them to anyone and they will not be getting a good review.

Thank you,
Gemma Sutherland.

Contact details
Email - [protected]@gmail.com
Phone number - [protected]

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About Agoda

Agoda is a leading online travel booking platform that offers a wide range of accommodation options to travelers around the world. The platform provides a user-friendly interface that allows travelers to search for and book hotels, resorts, apartments, and other types of accommodation in various destinations across the globe.

Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.

One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.

Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.

Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.

Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

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Overview of Agoda complaint handling

Agoda reviews first appeared on Complaints Board on Dec 5, 2007. The latest review Disappointed on the FLIGHT BOOKING Reservation! was posted on Oct 8, 2024. The latest complaint This is a complaint regarding a technological error on the account of ********* was resolved on Mar 05, 2024. Agoda has an average consumer rating of 1 stars from 5634 reviews. Agoda has resolved 66 complaints.
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  1. Agoda Contacts

  2. Agoda phone numbers
    +65 63 297 537
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    +61 280 662 868
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    +32 26 200 818
    +32 26 200 818
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    Belgium
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    France
    +36 14 292 234
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    Germany
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    Israel
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    Italy
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    Portugal
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    Russia
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    Spain
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    Switzerland
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    Bahrain
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    China
    +852 30 711 201
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    Hong Kong
    +91 226 101 4585
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    India
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    Indonesia
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    Macao
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    37%
    Confidence score
    Malaysia
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    13%
    Confidence score
    Philippines
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    UAE
    +55 114 280 5290
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    Brazil
    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024

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