CB Travel and Vacations Agoda Hotel booking

Agoda review: Hotel booking

RogersDProgers# of Green Valley, US

Aug 22, 2023 9:43 pm EDT

Featured review

booing # [protected] at City Express in Tijuana Mx, showed up for the PAID booking. hotel had no record of reservation and had no rooms available. called 5 times to Agoda cust service - they could not reach their `partner ` after over 45 minutes. Waiting in taxi for over 1 hour - never heard back from Agoda.

called 3 more times, they could never get any answer form their `partner. I called the hotel directly > no record of this booking made in April & PAID.

Called and sent 2 more messages - got no answer, still waiting for refund - Had to go to another hotel & book 2 rooms for my family because they had no double rooms. cost me $213.00 us which is double the amount of my confirmed booking of a double room with Agoda.

The worst customer service I have ever received!

Need to close their doors - go out of business. The owner CEO should be ashamed of his company & go hide in some other country > Singapore government would be ashamed of his name. I will contact the media in Singapore at Prudential building headquarters

Desired outcome: I want my refund NOW , and I also want to be compensated with Agoda Cash to cover at least part of my expenses all due toi their failure !

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Agoda - Reservation 230

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Resolved

Agoda - payment taken but no booking! 17

Agoda - Cancellation policy 7

Agoda - fraud 4

Resolved

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Resolved

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Agoda Contacts

Agoda phone numbers

+65 63 297 537
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+1 (866) 656-8207
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+1 (416) 216-4151
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100%
Confidence score

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13%
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Brazil

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Agoda emails

reviews@agoda.com

100%
Confidence score: 100%

Support

Agoda address

30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore

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Oct 29, 2024