Agoda
Reviews and Complaints

Booking Reference - [protected]

I booked 4 nights at the Library Hotel New York from 11th - 15th September 2018.

The total price quoted included tax and services of $503.49 was £2, 624.24 GBP. Equivalent of 3, 726.50 USD. On pay date of 26th August 2018 being today.

The exchange rate today 26th August is 1 dollar = 0.78 pound sterling. This equates to £2, 901.12.

My credit card has been charged todaywith £3, 043.81.

This being £137.14 more than today's exchange rate.

To have it confirmed on the booking confirmation as £2, 624.24 and be charged £3, 043.81 is £419.57 more than original confirmation.

I have tried numerous times calling customer support to no avail.

Please confirm how you reach these figures, if I do not receive a satisfactory reply I will be taking this to watchdog for misleading prices.

Regards

Geraldine Lowrey

I booked a hotel in Rome via Agoda - clearly a mistake - the Hotel in Rome is not responding to emails nor messages for late arrival & Agoda is not picking up nor there is an email nor even the common sense of following up if a costumer is submitting a notification/ message & no response. Why should anyone book through Agoda if there is no costumer service?

It problem which cause wrong accommodation date book taken so long since 10th august 2018 not resolved spoken to the satisfaction team not happy need to speak to the highest authority executive director asap to resolve asap spoken to alot of people thats made this worse caused alot physical, emotional, mental stress please contact agoda asap read all emails recordings etc etc etc

I booked through Agoda two rooms at the same hotel and paid in advance using my bank account. I was with my family and having travelled by car a long distance first thing on our mind was to go to the hotel and rest.

So, we arrived at the hotel I already PAID for checking my bank account already got deducted the payment. When we arrived at the hotel middle of the night we were told they cannot accept the entry before Agoda could send the confirmation. We waited an hour but Agoda never fulfilled its loyalty to provide the confirmation and there we were stranded with no service which was already paid to Agoda and also had to look for a new hotel in middle of the night.

After complaining to Agoda I was offered 100usd for compensation where I paid almost 300usd then I was told the money was never deducted from my account although this was proved twice and then Agoda confirmed it was refunded back to me. However, the case was Agoda took my money never offered the service and also never took care of the case to offer any understanding or compensation or how I was treated.

In the end after proving Agoda was wrong they confirmed the money was deducted and simple apology. Ohh and also the first 100usd offered was never fulfilled either :)) so the conclusion is this service is absolute [censored]E and I do not recommend to anyone to use this scam service of Agoda

Formal grivence complaint

I have been offered a gift card voucher after I cancelled my reservations I can not book any hotel of my choice as I am limited to choice due to gift card only accepted by some hotels which is very upsetting as I can't book what I want
Can someone call me on my number to sort this out as I am running out of time and I can't book anymore hotel rooms

Mobile number [protected]
[protected]@hotmail.co.uk

I stayed at the gran torre catalunya hotel barcelona
I had booked from 20 to 23 august but was delayed so got there on the 21 august I had informed the hotel but they changed me for the night missed I had informed them 48 hours before they said I should have informed agoda buts it's impossible to find a working email for this company,

My main complaint is the hotel was advertise as having a healthy suit when I arrived I was informed that this was closed due to building works I would not have booked this hotel if i've been aware of the situation I know time was I offered any compensation for the inconvenience

I have been trying to complain to the company for the last two days but email don't work

Thanks

Trevoratterton

First of all you guys charged my card when I am just browsing the selections. Mind you I have not even clicked confirmed booking. And my card is already charged.

Your customer service has promised to call back at 11:30am Perth time. And yet I am still waiting. There is no way to get in touch with you guys to enquire about the deducted funds. Please return the funds to my account as I am going to book via somewhere else. (I don't want the refund to be in any credits).

So efficient in charging your customer's card but so inefficient in returning the money. Please have abit of decency as we are using the money to book another accommodation not via Agoda.

After booking through agoda for a room which was meant to be a double but wasn't it was a twin had no games room wifi or lift yet agoda claims it had now you cannot talk with agoda. I will never use them again. there website fools you into a false sense of organisation and reputable hotels but now it's been 3 times they have screwed me over worst company on the planet

This is Reynaldo Garcia requesting to cancel my booking at my home vigan hotel, vigan city ilocos sur with ID #[protected] AND ID# [protected] email add [protected]@yahoo.com.ph contact # [protected]...my booking was on aug.25-26, 2018please cancel it asap

i do make a call many times with their customer service representative but no one answer my call

On 10 June 2018, I booked accommodation through Agoda for 2-5 August 2018. This booking was made as a "Book Now, Pay Later" agreement with nothing to pay until 29 July 2018, and allowed for free cancellation up until that date.

On 14 July 2018 (two weeks prior to the cancellation due date), I cancelled the booking using Agoda Self Service, understanding I would pay nothing for the cancellation and that my credit card would not be charged. I received an email confirming the reservation had been cancelled.

Despite cancelling the booking and receiving email confirmation of this, on 1 August Agoda charged to my credit card the full amount for 3 night's accommodation.

Emails between myself and Agoda have failed to result in my money being returned, and I am unable to speak to anyone at Agoda about it as Agoda has deemed my complaint "concluded".

I booked a Hotem Sangam room from 15 August 2018 to 18 August 2018 at Trichy Tamilnadu India. Due to a sudden heart condition, my doctor's advised me not to travel to India from Singapore. I was admitted to hospital on 8 August 2018 and discharged on 15 August 2018.

During my stay at the hospital, I called Hotel Sangam and asked the staff to cancen my room booking. He did not tell me to inform Agoda about this.

My recent credit card statement shows that a payment of $261.07 have been deducted by Agoda although I did not stay at the hotel.

Trying to get Agoda customer care is a nightmare and I would advise all customers to be vary about Agoda services.

Hi, i tried to made a booking via agoda.com, everything was ok till finally i confirmed my payment using my debit card. Unfortunately, i received an email from agoda that my booking was cancelled due to system error. What happened to the payment that was deducted to my account? How can i revert my money? hope to hear from you soon. My booking id was [protected]

I booked one night at Kiba hotel on Friday night (Saturday early morning) at about 0015, at 0615 on the Saturday morning I cancelled the booking and rebooked the next day as I'd realised my initial mistake in booking for 6th September instead of the 7th like we needed. I'd tried to amend the booking, but was told I'd be charged more than the cost of the original booking in order to do so, so I thought the best option would be to cancel, refund and rebook. The law states that a consumer is entitled to a 14 day cool off period, whether purchasing a physical product or a service, with a full refund (so long as no service has been requested to be used within that time frame). My cancellation was made a mere 6 hours after the original booking, so I should most definitely be entitled to a full refund. The payment was not even pending with the bank by the time I'd cancelled so there is no way that I should be charged. I am requesting a full, and prompt refund. Thank you. I appreciate your cooperation.

We booked an apartment in France for 2 nights, booking ref [protected]. The website clearly stated free cancellation. There was no mention that a deposit would be taken. A significant deposit, £64.98, was taken.
The booking was cancelled on time. An email from Agoda when we cancelled on 11July said there was free cancellation. The deposit has not been returned.
Agoda does not reply to communications.

I booked a hotel through Agoda and never received a confirmation email until less than 24 hours before the check-in date. I tried to call Agoda numerous times but without a booking ID (which is supplied in the confirmation email) you cannot get through to a customer representative.

Absolutely pathetic customer service, they refused to help and to make things worst after they finally found the booking ID which by then was too late because I had to spend extra money to reschedule my holiday they refused to cooperate because they claimed that I had checked into the hotel already.

I called up the hotel to give me written confirmation that I did not check-in to the hotel but Agoda are still refusing to cooperate

This is by far the worst customer experience in hotel booking I have ever used. No help whatsoever and I have lost hundreds of dollars because of this company

No other way to describe endless attempts to call the Singapore hotline and being put on hold and having to listen to this reggae song for as long as 30-45 mins each time (until one eventually gives up). No replies to emails/submissions via website. Just absolutely shocking given we are approaching the travel dates. I am definitely not using Agoda for my hotel bookings for the foreseeable future if this is not resolved soonest.

Hello, I am writing a complaint regarding my booking to Agoda for the Hotel Triip Boutique Ben Thanh Hotel. I booked the Hotel for today and add a special request to check in early as per my flight arrival is 2:00 AM. The Customer Service from the Hotel even replied to me and ask me if I want to book a taxi taking me to the Hotel since my flight arrival is early in the morning so I was at ease that the granted my request. I arrived Ho Chi Minh and took a Grab Taxi to check in early. I arrived at Hotel and make them see my reservation but the two receptionist told me they don't have room available for me and they cannot help me. After saying that they did not even talk to me or even offered me assistance to book for another Hotel or even redirect me to other Hotel nearby. Instead, they just sit and do something with their mobile phones as if there is no customer at their sight that needs help. I tell them that I came all the way from Philippines and I am so tired and wants rest but they just ignored me. They tell me I have to wait 2:00 PM because that is their check in time. I tell them I requested early check in and one of their associates replied to me about my request. The receptionist tell me I have to talk to Agoda and they cannot help me. They said they don't have a manager and they cannot accommodate or refund my money. You know it's not about the money, It's so much hassle and frustration on my part. All Hotel nearby is full and it's already 5:00AM. I don't have sleep and I cannot rest. I want to complain their bad attitude towards customers. They didn't even find alternative solution or lend a hand to help me. They keep on telling me they cannot help me and if I want refund or room I need to contact Agoda because Agoda replied to me and not them. They said if I have special request I need to call them because Agoda don't tell them what I need. This is so inconvenient on my part.

Dear Agoda,

First of all, I would like to complain about Agoda website which make no way for member to complain about their property Lister services...

I booked an apartment for my family stay for 1 night stay at Butterworth, Penang Malaysia on 4th Aug 2018 from Agoda site. Apparently, the property didn't provide any contact or email for arrangement or question... I expected the owner at least contact me days before the stay, but owner didn't contact me until the date that we suppose to stay in the unit. He only wrote me an email on 4th Aug at 11am+ to ask for my contact for arrangement. I was not reachable (due to travel cross Hatyai Thailand) and was late for the check in time.

Initially, I thought the owner properly will call me to make arrangement or they have pre-arrange with their reception to pass me key for stay. Ended up, I didn't get anything and the guard house have no idea about my stay. It was then at 10pm+. I ended up have to hunt around nearby to get a night stay...

It was a very disappointing which Agoda should have enforce all it's property lister to put down their contact or at least an email to avoid all unnecessary confusion and disappointment.

My booking number was [protected]. I am not sure if this is the property owner fault or Agoda...

I booked and paid in full on the 31st of July THB 6381.81 (USD195.00)
I received a call to say that YOU could not honour the booking
I told you I did not want your alternatives.

My refund was promised to be THB 6381.81
why am I still waiting when it YOU and NOT Me that cancelled ?
why am I treated the same way as a customer seeking a refund they caused

YOU AGODA MADE THE MISTAKE ! You rectify it immediately

You are in the services industry, You should provide a better service when you mess up.

I did a seminar at the Tanawa Hotel they told me they never received my money
so YOU AGODA have it
IT IS IN YOUR POWER TO CORRECT YOUR ERROR

Please don't get some poor little lady to call me to tell me your cancellation policy is blah blah blah

ALL I AM SAYING IS THAT YOU AGODA CANCELLED NOT ME

SO GIVE ME MY MONEY BACK ! NOW
NOT WHEN YOU FEEL LIKE IT IN 30 DAYS

BE A PROPER SERVICE PROVIDER ONCE IN YOUR LIFE

Dear sir/madam,

I would like to make a complaint regarding our stay at PingouinVillas apartment in Mauritius on 19th of July. The Booking ID is [protected]

The apartment was in unsatisfactory conditions:-

1.There was no hot water at all so we was not able to have a shower during our stay.

2. We booked and paid for 3 people, but only two bath towels and a partly torn hand towel was provided when we arrived.

3. There was only one toilet roll available and the second toilet/bathroom did not have any toilet roll at all.

Even though the villa representative had responded regarding the bath towel and toilet roll straightaway. No one responded back or came over to rectified the hot water issue.

As such, I am requesting a full refund for this stay.

Many thanks.

Kind regards

Mui & Ni Cuu