CB Travel and Vacations Agoda Intolerable customer service experience - not able to check in even though there is a confirmed reservation

Agoda review: Intolerable customer service experience - not able to check in even though there is a confirmed reservation

EdgardoVicente of Singapore, SG

Sep 01, 2023 2:02 am EDT

Verified customer

Featured review

Here is my formal complaint, but not limited to the following, for the intolerable customer service experience that I had for my July 22 KSL booking in JB Malaysia that I was not able to check in for 4 of continuous communication with your customer service representative, even though I received a confirmation for my booking:

1. Accepting my booking reservation on the day itself with the 24 hour confirmation;

2. Receiving finally my booking confirmation but hotel manager was saying there was no such confirmation

3. Proposal of your customer service representative of me cancelling my booking reservation and Agoda will waive the cancellation fee for my inconvenience caused as if it was my fault;

4. Offering me an alternative hotel by your customer service representative after more than 4 hours of call exchanges;

5. Offering me $66.77 AgodaCash for not able to find an alternative hotel;

6. Receiving email asking me for satisfaction survey for my recent stay where I have not used it as there was no room available except for higher rate of $300;

7. Receiving email saying that my case has been resolved and my booking status is completed.

I am looking for the email address of your Customer Service, Training and Legal Department so I can send the formal complaint with the incident report.

You may contact me at [protected]@yahoo.com or at +[protected].

Desired outcome: Requesting for investigation. I'm also demanding for the compensation for spending more than 4-5 hours standing when there was a confirmed booking and the additional expense of paying a room with higher rate of $300+

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Agoda - Reservation 230

Agoda - you cannot update your personal info with agoda 18

Resolved

Agoda - payment taken but no booking! 17

Agoda - Cancellation policy 7

Agoda - fraud 4

Resolved

Agoda - Hotel room

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Agoda - Hotel booking

Agoda - unfair charges 1

Resolved

Agoda - meal options

View all Agoda reviews and complaints

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reviews@agoda.com

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30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore

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Oct 29, 2024