CB Travel and Vacations Agoda Re: Booking ID [protected]

Agoda review: Re: Booking ID [protected]

Rukshana Hassen of US

Sep 15, 2023 8:24 am EDT

Verified customer

Featured review

I have been trying to contact the property for more information and they are simply not responding to my questions. I have sent them Message on 22 August, 24 August and 28 August. But No response. I Have also sent an email

Still they are not answering my question !

But they have charged for the Booking

I have been trying get infomation about the accomodation before I come

But no one is responding

I want to CANCEL BOOKING and want a FULL REFUND BECAUSE SERVICE IS HORRIBLE

Please help me with this . I have sent them the message again. But no one is replying

I DONT NOT wish to stay in this hotel and want my FULL refund back

RUkshana

----- Forwarded Message -----

From: rukshana hassen

To: Freedom NF

Sent: Friday, September 15, 2023 at 01:59:29 PM GMT+2

Subject: Re: Booking ID: [protected]

CAN YOU PLEASE TELL ME IF THIS IS ALL FEMALE DORM

you are not answering my questions. ?

I WANT MY MONEY BACK AS SOON AS POSSIBLE IF THIS IS NOT A FEMALE DORM.

On Friday, September 15, 2023 at 12:08:57 PM GMT+2, Freedom NF wrote:

Hello,

Thanks for booking with us ans also sorry for the inconvenience. There should have been a problem because we never leave the questions we get unanswered. About the charge process, the website that you made a booking has a cancellation policy until 2 days before check in date. So you charged by the company automatically. It is not like we don't answer anything but only focused on money. Two different parts. We will receive your money after your check out as their working policies. Sorry again if we don't replied your questions. I am here to answer all of them now, waiting for you. Have a nice day.

Best regards,

Freedom Traveller

On 9/15/2023 11:10 AM, rukshana hassen wrote:

HI

I have made a booking and asked you few questions about the hotel

You have NOT responded to any of those questions

But you have charged my credit card?

I send you messages on 22 August , 24 AUgust and 28 August

BUt you have not responded. But only charged my card

Please REFUND my cash as soon as possible as YOU have NOT Responded to any question I have asked

Please respond to my mail As soon as possible

Rukshana

Desired outcome: I need a REFUND of the FULL amount as no one is responding to my information I have requested.

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Agoda - Reservation 230

Agoda - you cannot update your personal info with agoda 18

Resolved

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Agoda - Cancellation policy 7

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