Air India
Reviews and Complaints

My wife, shreelekha virulkar, booked return tickets on flights ai201 and ai200 on 1st september, 2009, ticket no [protected]. Because of her illness the tickets were rescheduled twice and the last time it was scheduled for october 9th, 2009 for departure and 11th november, 2009 for return. The ticket no of the last ticket is 098 [protected], pnr hjysg. However my wife underwent an operation at indore and did not travel at all.
She contacted air india office at indore and was advised to apply for refund through the agent, bhilai tour and travels, bhilai, cg.
She made an application through the above agent for refund on 11th november, 2009 to the nagpur district sales office. After several follow - ups with the above office, till date there is no refund. We or our agent did not get even a response.
Kindly help in this matter to enable us to get the refund at earliest.

We flew Air India in January 2010 from Mumbai to NY. We had the worst experience ever. We encountered rude, ignorant staff who treated us with disrespect. If that is the kind of airline personnel that Air India chooses to hire, it speaks volumes for the company and its mission statement. We brought an FAA approved car seat (which anyone in the US knows is to be used for infants on airplanes) to the plane and purchased a separate seat for our infant. We were harrassed, mocked, and threatened (Flt Attendant Mahender said they would not take off or land if we did not remove him from his seat)! According to Air India, we had to remove a SLEEPING child out of his car seat, whereupon he woke up and cried and fussed the entire flight. Who does that? The flight was beyond difficult due to my health issues and inability to comfortably hold our son. He sent very little time in his seat, after he realized he didn't have to be in it. Air India needs to wake up and realize that the civilized world does not hold infants in their arms at take off and landing--THAT is dangerous! We told them that car seats are used to securely hold children in USA; they stated that they were not USA and they have never seen car seats. We informed them of the research; they said they did not care. Meanwhile, on the flight to India we had an Air India crew who was more enlightened and after inspecting the car seat, of course, allowed it. My son slept, ate, and played well on that flight. Air India flight attendant Mahender accused us of insulting them when we said we would not fly this airline ever again. If my parents in business class were not later informed of the situation, we may not have gotten the attention of Rajive, who though against the car seat, at least listened to our side eventually--though he persisted in continuing to not allow the car seat for landing. Such a terrible airline! Such a horrible flying experience! FYI to Air India: Research indicates that infants securely fastened into an FAA approved car seat are more likely to SURVIVE plane crashes than infants who are held by their mothers.
WOULD YOU ALLOW YOUR CHILD TO BE UNBUCKLED and OUT OF A CAR SEAT IN A CAR GOING AT HIGH RATES OF SPEED? THEN WHY WOULD YOU ALLOW A CHILD TO BE SIMPLY HELD (and therefore easily crushed) ON A PLANE?
We hate Air India and we will NEVER EVER fly it again.

Sir,
Sub:-LTC-80clarificationrequest-reg

Iam a Central Govt employee working in central silk board.Last year I availed North east Ltc along with My family (May-2009). I booked my Ticket in Air india and travelled by Air india flight from Bangalore - Bagdogra via calcutta, After completion of LTC tour I submitted my bills and unluckily my account sec
tion rejected my LTC flight fare claim and they calculated the fare based on Old circular and list of fare to different routes available in internet (Dated 6th January, 2009).After that I represented several times and requested them to recalculate the fare I actually eligible. But still they have only keeping the old list LTC -80- fare as per the list Bangalore-Bagdogra fare was very less comparing to original May 2009 fare.They were demanding the new list of fare. But I couldn, t find out any consolidated list of revised fare after January, 2009
and the LTC-80 fare were changing frequently.Sir, Where I can get a full list of fare applicable on May 2009.Kindly help regarding
this. Otherwise I may loss a big amount kindly help regarding this.
Yours faithfuly
Dr.V.K.Rahmathulla
[protected]@yahoo.co.in

This email concerns two (2) recent instances of mishandled baggage occuring on: 1) Air India Flight from New York JFK to New Delhi in late December; and 2) Air India Flight Number from Calcutta to New Delhi to New York JFK in early January.

In the first instance, one piece of checked baggage was lost for nearly 10 days on a direct flight from JFK to New Delhi. The baggage contained shoes, toileteries, and eye wear (contact lenses). The quality of Air India's customer service was inconsiderate and incompetent. For several days I telephoned local New Delhi Air India phone numbers I was given. The numbers were nearly always busy or had no answer. If by chance I got through to a person, I was instantly transferred to a number with no answer. On December 27, I hired a taxi to go back to New Delhi International Airport to try to learn any new information concerning my bag. After 3 hours of waiting, I was told there was no record of my bag.

Only with the help of American Express's global assist program was this baggage eventually located. It was located in Calcutta and re-routed to New Delhi to the Hyatt Regency. Why the Delhi-bound bag was re-routed to Calcutta is beyond me. American Express provided me with daily updates concerning the status of my bag. I received the bag in New Delhi at the Hyatt Regency hotel on January 4th. As a result, I spent 10 days in India without contact lenses.

As if the above experience was not bad enough, on my return flight home to New York JFK another piece of my baggage was lost. This piece of lost baggage was delivered to my home address in New York 2 days later. However, when I opened the baggage, I found four items missing and the remaining items inside in dissarray.

The missing items included a custom made shirt I wore at my wedding. It appears that someone rummaged through the baggage and removed several items.

The missing items are:
1). Custom white tuxedo shirt (bergdorff goodman) with initials JJR on left cuff. Value = $650 USD.
2). Ermenegildo Zegna men's white dress shirt. Value = $250 USD
3). Purple striped men's dress shirt. Value = $100 USD.
4). Special "China" edition swiss army knife. Value = $100 USD.

My sister in law, who was on the same flight with her family, had 3 lost bags that were eventually delivered all with missing/stolen items.

I am desperately trying to determine the best way to handle this matter. Air India corporate does not provide any help other than a local airport number at JFK baggage services, which no one answers and which has a full voice mailbox. I have sent emails and faxes and am hoping I get some response. There is no corporate department that handles such claims.

I travelled from Indian (New Delhi) to London (Heathrow) on 11th December 2009 Flight AI 187 my seat number was 48 C. I would like to bring your attention towards rude behaviour of air hostess during flight. When, I was trying to sleeping, unfortunately my elbow touched to call button. She (air hostess) come to me and asked very rudely. Her face expression and voice tone was unpleasant. I apologised to her. She reverted with bad face expression.
I noticed that when she was talking with other passengers she was dominating on them. Her voice tone and body language was not appropriate for hospitality industry. I know that it was a long journey flight but some time when I travelled in other air lines I never saw this kind of behaviour. I choose Air India because I believed being an Indian company Indian passenger would be treated more friendly. As I noticed that service staffs were communicating unnecessary in English with old passenger and other people those are not able to speak English.
Today, I travel in low budget air lines if in coming day I would become good budget customer probably I would not prefer Air India. As ask to other passengers why they are travelling this Air India they said staff would be Indian so they will be feel more comfortable with Indian staff.
I suggest your air service staff need more training, practices and closing monitor regarding service and behaviour. Although I know very well that Air India is a government agency and staff job’s is safe.
When I saw news that Indian government is giving Rs 400 Cr to Air India I thought, I should bring this problem into your notice. Since I am also working in hospitality industry I believe better service will definitely help to Air India improvement.
Thank you very much
Your sincerely
jetiander negi
negi.[protected]@hotmail.com

I travelled from Phoenix to Chennai with my wife in Air India AI126 on Dec 5th. I checked in 5 baggages at the Phoenix Sky Harbour Intl Airport. I paid penalty of $350.00 for 1 extra baggage and extra weight in 1 baggage.

When I reached the chennai airport, none of the 5 bags were delivered to me. I gave a complaint and opted to come and collect the baggages in the airport as soon as they are available. I collected 3 bags, 1 bag and 1 bag on 08/12, 09/12 and 11/12 respectively.

When I opened the bags in my home I found out that many items are missing. Some body has opened all my bags and selectively stolen many valuable items. Around 20 items are missing and their combined worth crosses to $1000.00 .

This has caused so much of metal stress and also monetary loss. Some of the items cannot be bought here and they are priceless gifts.

Despite collecting a fine of 350 dollars my baggages were not handled properly. Shame on Air India for employing crooked people who make second income by stealing their own customers property.

Imagine one person running around numerous stores in US and buying gift items for their loved ones and another person sitting under the safe cover called Air India and selectively stealing all those items as per his wish. Air India has policies which are more robber friendly than customer friendly. This is how it works in Air India

They pay compensation on a weight basis. For example : 1 Kg of goods lost = 500 Rs/

Valuable items that I lost like the Ipod, Watches, PS3 Games don't weigh much. At Air India, Apples are not compare with Apples.

They have their own rules which only help the cause of robbery and increases suffering to the passangers. AI theifs are so smart to steal only the watch and leave the hard case as it is. This means less wieght loss and AI is happy to pay less compensation. This is how AI is breeding a group of white collar robbers.

Air India should be banned from operating Intl flights as they spoil the countrys image.

Name : Samuel Anand Prince / Prabakar Joseph
File Reference : MAAAI37156/07DEC09/0505GMT
Flight Date : UA656/05DEC/AI126/05DEC/AI640/07DEC
Bag Tags : UA650126 UA650127 UA648946 UA648947 UA648948

Following is the list of items that were stolen from me. Price of each item in US $ is metioned next to it.

Brookstone Rolling clock (2) - 30
Brookstone Time projecting clock - 35
Fossil Watch - 103
Citizen Watch - 65
PS3 Games (5) - 5 * 40 = 200
Armani Cent (2) - 120
Sport French cent - 65
Playboy Cent - 30
Ipod Nano 16 Gb Black - 190
Sony Mp3 Player - 35
Cannon Camera - 130
Nursery Rhyme CDs - 20

I am enrolled in Frequent Flying Memebership with Air India. My membership no. is N193287. I have trvelled From NYC to DEL on Jan.4, 09 and later on May 10, 09. Now I have found my account has been deleted for no reason and I'm being denied the benefits.Keep calling Air India and I am running in circles...NO SOLUTION.

hi all

the most rubbish inconvient and horrible airlines its a big big hole of ### never ever again travelling with air india they dont even give u a cold water they have also stolen my little babys stroller and overall the baggage was left in mumbai for three days with all my belongings and my infants tablets if u are wise guys never fly with air india again
they are rude arrogant and never helping airlines
sorry i am indian as well but will not ever consider this airlines to be served innocent peoples and annoy them

Hi
This is Sneha. I want compaint about one girl whose name is Krishna Raj Toprani working in Air India as a air hostress.She stay above my shop.From many days she is harasing us and using bad words.
and there is no reason as such. i Want you to take action as soon as possible
Your Faithfully
Sneha

I flew from Calcutta airport on the 29th of June 2009 at 8 PM. The Air India flight, with all it's incompetence, was late to take off and reach Delhi.
When they did, the luggage didn't. And I was almost to miss my flight to Chicago. I was flying to LAX.
The AI people told me that they will put my bags in the next flight to Chicago. I, in all my naivete, left my bags at their custody and took my flight.
I believed in them and that I had paid them to do a good job.
My luggage was delivered to me by American Airlines, two days after I reached here. They had taken away my DSLR, three lenses, three filters, Canon flash, Canon batteries, storage cards, and a bunch of other stuff in my camera set I can't even remember.
They took away my phone. They took away some of my best formal clothes.
I went to the AI office on Century Blvd, in LA, and wanted to speak to somebody who could help me. A person there, by the name of Mr. Kannan, told me that it was completely my fault that everything was stolen. That I had been careless, that I should not have put anything valuable in the bags at all.
He also took care to show me a piece of paper where he made himself clear of all liability for my loss.

I know that I am not supposed to trust anybody. That was my biggest mistake, but I PAID these people to take care of my bags.
What they don't understand is that when somebody does this, it mars the reputation of the airlines. And in this era of a recession, they better not lose customers.

Camera Stolen from Air India Flight

I travelled from Chicago to New Delhi via Frankfurt by Air India flight on 25th June 09.
I was asked to check in my cabin luggage during boarding Air India flight at Chicago, as apparently there was no space in the overhead bins to accommodate my cabin suitcase. Air India agents literally forced me to hand over my cabin luggage which had a lot of essentials that I needed for such a long journey.

On arrival at New Delhi, when I inspected my cabin baggage mentioned above, I found that my digital SLR camera (Nikon make) was missing. I submitted a compliant on air india website, called customer care and lodged missing item report, even handed a hard copy of the report to Air India manager of baggage claim R.R Khurana in New Delhi. All my complaints have only fallen on deaf ears. Till date I have got no response from Air India, leave aside compensation.

Besides losing a $700 camera, I learnt a valuable lesson.. Don;t think I'll be travelling by Air India any time soon.

Susmit Pal
[protected]@yahoo.com

This was w.r.t. pilferage from my check in luggage when I was travelling from Delhi to Paris by Air India flight AI 143 on 22.04.09.

It was a direct flight from Delhi to Paris. I had chosen this flight being an Indian national and being pride of my national carrier. But my joy of the trip had lost reaching Paris CDG airport. I had observed that somebody had damaged my check-in luggage and stollen my Sony Handicam from my Check-in luggage during transit from Delhi to Paris. It was very difficult to lodge a complaint in Paris airport due to language problem, but finally I managed to lodge my complaint ( Ref No. of complaint: DPRCDGAI13515) and was hoping that my carrier AIR INDIA would take care of it. But I am sorry to inform you that till date I have received any communication from your end.

Further I also registered a pilferage report in Air India's website on 19.05.09, again posted a complaint on08.06.2009. But I am sorry to inform you that till date I have received any communication from Air India.
So, I would like to request you kindly to bring the matters to appropriate authority and compensate me accordingly. The datails are as follows:
1. Air ticket Ref No. 5XCA7Y
2. Name: Rupali Pathak
3. Date of travel : 22.04.2009
4. Destination: Delhi to Paris
5. Flight No. AI 143
6. Ref No. of complaint: DPRCDGAI13515
7. Lost property:
Sony Handicam
Model - DCR HC 42E
Sl. No. 0290972
Regn No. I2004943
Date of Purchase - 20.04.05
Place of purchase - Dibrugarh,
Assam
Price : Rs.35500/-
(including memory stick etc.)
My ID: [protected]@gmail.com

Customer Service Complaint Department – Air India

To Whom it may concern,

We were a group of 4 passengers travelling to India on Thursday 18th December 2008 from London to Mumbai via Delhi on flight number AI112. As we checked in at Heathrow, we asked the Air India check-in staff if we will be issued boarding cards from Delhi to Mumbai and were told that we will be issued boarding cards from Delhi which was a bit surprising and confusing as our final destination was Mumbai.
We departed London 45 minutes later than scheduled time of 21.30pm which we thought this would not be a problem as we already have a connecting flight already booked from Delhi to Mumbai on Friday 19th December 2008, flight number IC887 scheduled to depart at 13.00pm, because we departed late, we arrived late at Delhi. On arrival at Delhi International Terminal, we were totally and absolutely lost at the airport as we had no information or guidance on what to do. There was not a single Air India staff to guide us. We had to ask several airport staff what to do. We were informed that we will have to go through Immigration and Customs. At this point we stood in the queue at immigration where we were further delayed while going through immigration. After immigration, again we had to ask several staff about our baggage as our baggage’s had been tagged for London to Delhi and Delhi to Mumbai. We waited at the baggage collection belt at Delhi. After waiting for almost 30 to 40 minutes we did not see our baggage come onto the belt, which was very worrying. Then by chance I spotted our baggage which were actually lying on the floor next to the belt wondering why our baggage’s had been taken off the belt and who had taken them off the belt. If our baggage were tagged for Mumbai, why were they taken off at Delhi without notifying us? After collecting our baggage we proceeded through customs and rushed towards the bus that was transferring passengers to the domestic terminal, at this point we were told that this was the last bus and that we could make it to our connecting flight to Mumbai. The journey to the domestic terminal took another 15 to 20 minutes. Having reached at the domestic terminal, we were told that our flight had left, which left us totally stranded and worried and were told by the Air India counter staff that we had to wait for the next flight to Mumbai. So we went to the Air India airport office to enquire when the next available flight was to Mumbai and were told that it was at 5.00pm. We told the booking staff that we had to catch our onward flight to Rajkot at 7.00pm, but the Air India staff took no notice of our concerns. This left us with no choice but to book on the 5.00pm flight to Mumbai. We got ourselves booked for the 5.00pm flight IC810 by couple of ladies at the booking office where they issued us with print-outs of our flight. As we had few hours until our flight, we sat at the airport until check-in time. We proceeded for check-in at about 3.30pm where we found out that 2 tickets were confirmed and 2 tickets on waiting list as all 4 of us were travelling together. After several requests, we were told to wait and that nothing could be done. We were actually asked to go from one counter to another for almost an hour and a half without any luck. The Air India check-in staff at Delhi were absolutely ignorant with what we had gone through, even during check-in the check-in staff were prepared to deal with other passengers who would just jump in front of us and just forget about us. With all this ignorance we were informed that we could not get on the 5.00pm flight as only 2 confirmed passengers could travel. Having missed that flight, we again asked what will happen now and were told that we will be guaranteed a flight at 6.00pm, we had no choice but to accept as we were totally left stranded by the sheer ignorance of the Air India staff. We finally boarded the 6.00pm flight to Mumbai. We arrived in Mumbai at about 8.30pm. As we had our onward tickets already booked to Rajkot from London on Jet Airways which was at 7.00pm which we had missed due to our late arrivals. We had to re-book our Rajkot tickets with Jet Airways for which we had to pay the full flight cost and were booked for the 7.00am flight the next morning. This left us with no choice but to book ourselves in a local hotel in Mumbai. We finally reached Rajkot the next morning almost 13 hours late. We were with two 16 year old young teenagers who were going for cricket coaching sessions in Rajkot and they were really frustrated at the way we were all treated by the Air India staff.
Air India is supposed to be the national airline of India and we have never had such an experience with any other airline having travelled to India several times, which leaves us in no doubt but to say that we will never again travel by Air India ever and will never again recommend any of our friends and family to travel by Air India. This was totally unacceptable from such a large airline with all the delays and missing all our connecting flights with all the extra costs of new tickets to Rajkot and hotel costs and the inconvenience this has caused to us all. If this particular issue is not taken seriously and if we do not get a satisfactory response and full compensation to this matter from Air India, we will be left with no choice but to take this matter further. As previously mentioned, we will never again fly by Air India, even if we were offered free travel by Air India. It was total incompetence on the part of the staff and Air India as a whole.
This was just the first part of Air India’s incompetence. On the way back we rang Air India to re-confirm our booking on flight AI143 to Delhi and were informed that our flight from Mumbai to Delhi was at 7.45am and not 9.30am as per our booking printout made via our travel agent in London. We arrived at Mumbai airport terminal 2 three hours early prior to departure and the situation at Mumbai airport Air India check-in was totally chaotic, there were no clear instructions or notices as to which queue to check-in. This took us a good couple of hours to check-in. Having checked in we expected our flight to be on time, but again without any announcements the flight was delayed by an hour and a half. At the departure gate while we were waiting, we happened to meet a passenger from London who was travelling with us and found that the timings for our onward flight AI111 to London from Delhi did not match with the timing on his and our tickets. His ticket showed 14.20pm departure time and our ticket showed 15.50pm departure, again we fail to understand how this can be at all possible when all tickets are issued by Air India. Had we not been aware of this, we could have easily missed our flight to London. I am sure that Air India will not take this issue lightly and we expect an explanation with this nightmare journey we had.

Hoping for your prompt and satisfying response.

Passengers Travelling: Mr. Shivlal Patel - Locator Number: HGV8K
Mr. Ashish Patel - Locator Number: HGV9S
Mr. Naran Gami - Locator Number: HCRZ 7
Mr. Mayur Gami - Locator Number: HCRZ 7

Kindly reply via email on [protected]@hotmail.co.uk

Shivlal H. Patel

I had a ticket on 17th May from Mumbai to Jodhpur. Departure Time was 15:15 but the flight took off around 23:00 hours. Just 15 minutes before departure it was announced that it will overfly Jodhpur.

There was no water in the 2 toilets. I was given a water bottle to wash hands and was told to keep the bottle in toilet only so that others can use.

We reached Udaipur at 1 am (midnight) Five passengers did not get their baggages. Upon passengers’ request, the officer on duty gave papers related to lost baggage.

While returning back on 20th May from Jodhpur, no water/juice was served till Udaipur. Upon asking I was told that they are not supposed to offer anything in a short flight of 25 minutes.

There is no email id or address where a customer can send all this feedback. I am a frequent flier, but all this was experienced for the first time.

Another problem is related to e-ticket. I have a ticket of 4 persons in one PNR. 2 of these 4 want to cancel the journey. There is no provision on website. 1407 says contact Airlines office. Airlines office says call on 011-[protected]. This number is either busy or ’no reply’.

I traveled from Riyadh to Chennai by Air India on 24th June 2009. I had booked my ticket through Yatra online. My flight itinerary was mentioned as Departure from Riyadh at 17:40 and Mumbai arrival at 23:55 and again the flight from Mumbai at 01: 15 and arrival at Chennai at 03:00. When I arrived at Riyadh airport at 14:45 to check-in I was surprised to know that there was no flight scheduled at 17:40 and the actual time of the same flight was only at 18:20. Then again I was shocked to learn I will not be able to board the connecting flight at Mumbai as per my ticket. Moreover while I was still waiting in the long queue to check-in, to everyone's annoyance, the flight's departure time was changed to 20:15 (delayed by 2 hours). Even the airport manager could not tell me when will be my connecting flight to Chennai. How are we supposed to make arrangements to receive us when no one knows when will I be able to board the next flight at Mumbai! After waiting for 5and half long hours at Riyadh airport atlast I boarded the flight. Unfortunately, I did not suspect more trouble awaiting me at Mumbai! I had 3 baggages checked-in totaling to 40kgs. When I reached Mumbai I was asked to collect all my baggages and informed that I will have to check-in again at the domestic airport and also that I will have to wait for 4 and half hours again to catch the next flight to Chennai! With all the baggages again I went from the international airport to the domestic terminal. The worst part was when I had to check-in my baggages the airlines person objected to allow my bags and said they in excess by 10kgs and asked me to pay Rs. 750/- as fine. This was really disgusting because I had baggage only within my permissible limits for international passengers and that man refused to consider me as an international passenger. He said that it was a domestic flight and I was suposed to carry only 30kg. I showed him my international ticket which clearly stated that I am entitled to travel from Riyadh to Chennai. He was so adamant and put me into too much of stress. It was getting delayed for the flight which added to my tension. Then I had to unpack all my baggages, forcibly throw away many items and worst come worst unknowingly lost one of the valuable item while unpacking and repacking! And I was unable to do everything alone in such a great hurry so I had to engage a helper (porter - an additional expenditure!) and could not even monitor what was happening around me! In a great hurry as I was in I could not rearrange my things in a proper fashion so atlast they reached home broken, damaged, squeezed and ultimately became a complete jumble of waste! Whom am I supposed to blame despite abiding by the airlines rules I was put under undue suffering and harassment which made my flight journey a great disaster! How will anyone like Air India and how will run on profit when it cannot win the hearts of passengers? Definitely, I will never go through this horrible experience again by traveling by Air India and will never recommend or even suggest it anyone known to me!

Now My complaints are:
1) Why dont the airlines display the correct time on the e-ticket issued?
2) Why dont they adhere to the scheduled time? (I heard that the flight from Riyadh very often departs only after 2-3hrs of delay!)
2) Why dont they atleast inform the passengers the reason for the delay in flight timings? (Atleast try to justify the undue delay!)
3) Why dont they update informations online so that passengers can plan and check-in at an appropriate time and not sit at the airport for unduly long hours?
4) There is no convenient reclining couches at Mumbai where passengers can wait for long hours especially at night. This makes flight journey worse than travel on road!
5) When air ticket is purchased from one point to another and when there is a transit involved it is highly irrational to make the passengers collect their baggages in between! This creates immense inconvenience to passengers and accounts only to the irresponsible attitude of the airlines.
6) Why on earth persons at the counter to check-in know the rules and regulations of their own airlines properly? There is a difference in maximum allowed baggage between national and international passengers.
7) For no fault of mine my journey time + waiting time which should have been 9 hours became 15:30 hours!
8)Who is supposed to bear the cost of damages and loss of my valuable articles all of which was caused by the irresponsible attitude of your officers who do not know your own airline's rules properly?

I repent over my mistake of traveling on Air India when I had the best option of direct flight from Riyadh to Chennai in Saudi airlines which would have been just 5:30 hours! I understand it never pays any good in India to be a PATRIOT!

And moreover for your kind information, I have all the necessary documents to sue Air India in the consumer court and claim for all the damages and inconvenience caused!

My mother who is very old arrived on london hethrow airport on 19th june 2009 and her flight number is AI111 and the booking reference HSPTJ through Air India flight from Delhi. When the booking was confirmed I spoke to one person from Air india in london on 18th june and she ensured me that the assistance will be given to her at hethrow but on her date of arrival no assistace was given at all even no wheelchair was also provided to her, and she was also asked to walk from one of the staff at airport . As a result she had to walk all the way to the immigration even though she was not allowed to walk due to this I have to take her to hospital. It was one of the worst experience in my life from Air India and the worst service as well. They do not have any respect to the olderly people. Her return flight is on 28th of september but i am afraid that this thing will happen again and i donot want to take any risk at all as she is unwell and can't walk. I have written this complaint so that you can take further action or can investigate about this issue.

looking forward to hearing from you soon.

Thanking you for your kind consideration

With regd

Arshad Zhaki
Lodnon
Phone :[protected]

21/05/2009 ic mct - ccj. Ic counter staff acted very rude and helpless. Requested to put handbaggage 8 kg with normal laugage 82 kg - total tkt nos2. Its allowed by ic rules 80kg laugage and 14kg hand baguage - 2 tkts. Passenger 1 adult and 1 child. Because of take care child, requested & begged to put hand bag with laugage. The lady staff who was on duty she refused. We didnot have any excess kg. Total weights 90 kg. We didnot ask any help but only requested a take care or child favour. Finally indian airlines staff came on scene and send laugage. It shows that, indian airlines how they treat the passengers who travel along with them.

Ameen / [protected]@hotmail.com

Thursday, 07 may 2009

To
Indian airlines,
Anna international airport
Chennai.
India.

Kind attn: customer care manager (indian airlines)

Sub: - missing baggage – not yet received.

Sir / madam,

I, aliva maharana, a resident of chennai (nanganallur), travelled from chennai to muscat via calicut on 3rd may 2009 through the indian airlines flight no. 0925 (chennai-calicut-muscat). I had one check-in baggage, however when I reached muscat airport I didn't get my baggage on arrival. therefore, I booked a complaint with indian airlines office at muscat airport. the indian airlines staff at muscat seeb international airport gave me a property irregularty report (pir) form to fill and to sign for my checked baggage (mct-ic-095), carrier bag tag no.0058-ic-226326. I left the airport premises with mental agony. the indian airlines staff said hopefully I will be getting the bag on the next flight probably same time next day but while visiting them next day the reply I got that “it has not come today”.

Copy of the complain is attached herewith.

Details of missing baggage are as follows:

Type: black colour delsey big suitcase.
Check-in bag tag no. 0058-ic-226326
Weight approx: 30 kg
Contains: personal clothing, some valuable goods & important documents.

Request you to urgently look into the matter and to trace out my missing baggage asap.

Expedite this case and revert back by e-mail: [protected]@yahoo.com and
Gsm: 00968-[protected], please.

Regards,

Aliva maharana

Dear Sir,

I would like to bring to your kind attention to the malpractices of Air India staff at Jeddah Airport. My brother Mr. Abdul Jaleel kallidumban travelled to CCJ on yesterday, 9th April flight A1962 (PNR: HP7LY). Very regretfully I would like to point out the incidents we faced at Jeddah Air India airport counter:

1. He was an Executive Class passenger. We arrived at airport three hours before departure and passed e-ticket & passport to Business class counter. The counter staff told me that you don't have any booking in this flight, while I have upgraded his ticket to Business class and reissued it from Jeddah Air India Office. I show him the print-out from Air India Office Jeddah with full details including seat reservatin. As I am working in the same travel field I had an argument with that employee. He said contact Air India staff Mr. Vinod he can fix it. I am having RR1 booking with seat reservation 1A. I talk to Mr. Vinod he said I cannot do anything your booking is not in the system. If you want to travel then you have to pay some amount! I ask him where to pay? why to pay? How much to pay? He said if you want to travel then pay and keep quiet and he left. I went to another staff and he told me the same pay him some money and take your seat. This is an experience of an Executive class passenger! After long argumentation they agreed to give me a seat (number 4B).

2. After issuing Boarding pass he asks me to pay excess luggage for 28KG. I ask him can you do something. Again the counter staff referred to Mr. Vinod and he asks me to pay luggage for 5Kg to Air India, and the rest 8SR per Kg instead of paying SR 18 per KG. I understand the situation of Air India staff at airport and I approached another airport staff (Arab National). He suggested the same pay him (vinod) SR 8 per Kg and go. I surprised to learn this situation of Air India. Also I came to understand from most of the travelers that they are paid to Mr. Vinod for excess baggage (SR 8 per kg). After long argument with the staff they refused to take my luggage at SR 8 per Kg. At last I paid 18 per Kg and send my excess luggage.

3. In the past we don't have any other option to fly directly to CCJ but now the situation has changed. Saudi Arabian Airlines started operation in this sector and definitely you will see people will use Saudia in the future, and avoid Air India.

4. After all this incident I find that a passenger crying there in front of Air India counter. I just ask him to know the problem, he said my brother died in an accident and I want to fly to attend his funeral. Air India staff denied his booking and Mr. Vinod ask him to pay additional money to get a seat. He is using airport cleaning staff to do this dirty business. They are the mediator for such things. I approached the counter again and I ask that employee the position of air craft. He said seats available and we cannot issue boarding pass without the permission of Mr. Vinod because he ask me to hold it.

If you are a responsible officer of Air India, please investigate all these complaints and take an immediate action for this chronic problem of Air India Jeddah. I had similar experience in the past and I sent many complaints to Air India customer support but never received a reply. As a citizen of India I am still writing for the best interest of our carrier AI and always expecting best services from our national flag carrier.

You may forget about my complaint. You can send a passenger with excess baggage to Jeddah Airport and you can easily understand how this caucus working in Jeddah Airport.

If you need any further clarification or information, please contact me on my mobile +[protected] or email. [protected]@gmail.com.

Thanking you in anticipation.

Best regards,

Ahmed Hussain
Jeddah, Saudi Arabia