Air India
Reviews and Complaints

Dear All,
I am posting a complaint that i wrote to send to Air India by the emails given i their website. All the contact details given in that is wrong.

Dear & Respected Officials,
I was really shocked when I heard that my sister and her 2year old boy cancelled their trip to Cochin after she send her luggage from the Air India counter in Dammam Airport, the reason is really shocking/###ing, the flight she booked is for Cochin, (Ticket details, Date of travel:07-03-2017, Booking ref mgscoz/aa, e-ticket no e0982777486653 & e0982777486684).
The ticket shows like that, and she confirmed the same with the officials but after sending her luggage the person in the counter informed her that, they will arrange airbus from Kozhicode and she will reach Cochin by road.
My sister is traveling for her child's better treatment in India, and just because of what your people did (which is not a mistake or human error) we had lot of lost. We cancelled the appointment with doctor, lot of time wasted for lot of people both in India and in KSA, lot of tensions(even her child was missing in the Dammam airport for 30min when she was talking to your people and of course lot of money was lost.
Still I hope or believe that, where to travel, when to travel and which means of travel one have to take is deciding not by your people but by the passenger itself.
I like to know what necessary steps are going to take from your side for this unfaithful and cheating that people did against my sister and her son.
If necessary I can provide (if u can give your email-id) the copy of the ticket, which seems as fabricated (to mislead my sister) in which arrival details was not provided expect just the arrival place.
Hope you will do immediate actions so that I can regain my trust in you.

Thanks in advance.

Hi,

Name : sameer sood
Tag number ba315458

Flight details : ba 188 / 01 aug ai 116 / 02 aug
Routing : ewr / lhr / del
Reference number : delai71931

I have received my bag, the state in which I have received it, is highly unsatisfactory.

Following items have been damaged/stolen

1. 9 bags of chocolates worth 100 usd.
2. chef's knife worth 15 usd.
3. polo ralph lauren perfume 125 ml, worth 90 usd.
4. google chromecast - 30 usd.

The bag was torn and mis-handled.

The checked in bag was a little over 16 kgs, when I received it, it came out to be only 6 kgs, how is this possible with air india seal on it?

Please provide a suitable number as no one picks up the phone.

The last airline is responsible, and the customer care says we don't know anything about it.

My number is +[protected]

My imp. Meeting in india delayed due to un expected delay in a flight from rome to delhi for more than 5 hours today...
No information on flight delay received...
I am struck at the rome airport with nothing to do...
Complete wastage of time...

Team travelling thru airinida flight no ai888 mum - del - 30 oct 2017 was my worst experience, was a nightmare. The flight was delayed by 2 hrs and there was no information, left all important things just to board, if the info would have been passed then would have finished my work. Was sitting ideally at airport, speak to air india ground staff, they were very rude, eating and giving reply to the customer, no manners of dealing with the customers. We are not boarding free.in flight also host were unprofessional. Will. Will never recommend airindia

http://www.youtube.com/watch?v=hYQcckUhUoY
Air India Hostage Hell Gatwick inside video footage
Video evidence has surfaced that two passengers left the stranded Air India flight 131 bound for Heathrow London from Mumbai after being held against their will for 8 hours by Air India. The two passengers stayed on the tarmac at Gatwick airport unmolested because of a flagrant breach of security by Air India. The two frustrated passengers carried their luggage around for 30 minutes in hopes that if arrested they would get food, water and clean toilet facilities from authorities. The authorities informed one of the passengers that he could stay on the tarmac, but because of security no video footage was allowed. Police then attended disturbances inside the aircraft leaving the passenger outside. The Captain of the flight refused to speak to police but the officers stayed with the passengers until a replacement crew arrived several hours late.

There was no alcohol served on the flight so mass intoxication was not a contributing factor to the chaos.

Doubts have been raised over the condition of the aircraft's instrumentation as other flights were allowed to land at Heathrow during the same time period.

Possible trouble with Air India finances are also suspected with one of the cabin crew stating that they had not been paid for two months but are still supporting the airline.

Ref: seat 6d mrs nayana acharekar (Senior citizen) was badly treated by the flight crew of ai 310

To whom so ever concerned who is incharge of the pathetic good for nothing mannerless stupid irrespossible dis - gracefull flight crew of ai 310, mumbai – delhi on 31st of may 2017 pm

Kind atten,

Kindly excuse me for the language used or that may be used for this complaint, which i really wish is resolved with the best possible way.

I know as much as ill mannered your crew is, the process of doing things slowly also is a habit which you people must be having, but i will make sure all concerned know that a simple citizen. . Senior citizen can also raise a voice against your good for nothing crew.

I was travelling from mumbai to delhi (To take a fwd flight to hong kong) on flight ai 310 seated on seat 6d.
I suffer from diabetes and spondylitis. For this reason, i had requested for a wheel chair care.

Wheel chair care does not mean that i am bound to the chair and will need assistance to go to the washroom or to get some water.

Due to the wait (As i was told that i will be boarded only in the end, i thought patients, senior citizens babies are boarded first) , i went to use the washroom and to get some water. Within this time the whole crew was over my head for doing this and i was being blamed to delay the flight.
Later on when i asked the air hostess to keep my hand luggage, she had the audacity to say, “if you cannot take care of hand luggage why do you bring it?”. .

I want a written explanation from that crew member why this question was asked. Is it part of the training?”

This is not the end of it.

At delhi, i waited till the end. Even the crew went off and i was still in my seat waiting for someone to help me with the bag and wheel chair, but no one came.
I some how managed to get my bag out from the luggage compartment overhead and went out.

Luckily i found someone outside and asked for the wheel chair. To my horror, the air hostess while going out told the wheel chair man that i donot need the chair as i can walk well. .

I need a written explanation from the crew member who told this.

This whole issue has aggrevated my illness and stress. Things went from bad to worse when i had to remove the luggage from the overhead compartment.

If required i will provide all my medical history to the persons concerned and put a case against air india in the consumer court for all this.

It is a disgrace that our national career does not afford to even teach manners to their crew.

I await for a prompt reply, with an explaination for everything i asked and not a mere sorry!

I also want a written and face - to - face verbal apology from the crew that was taking ill care of the flight ai 310 on the said date followed by a written apology from the adminitration.

Nayana acharekar

While coming from india to muscat I lost my baggage in air india flight number ai 410/973 pat-del-mct on 10th decemper.
After few days I went to meet officer at air india office.
Now its being more than a month I never got any call or email from them.
Neither they are talking about the compensation

Dear Sir,

Warm greets of the day!

1. My name is Shyamashri Biswas. I booked a ticket in your esteemed airline on 25th May, 2017 in flight no. AI764 for Delhi to Kolkata.
My E-ticket number was [protected] and travel date was 26th May 17.00 pm.

2. As I was travelling from Dehradun to IGI Airport, therefore I checked in New Delhi Airport Metro Express Way Air India City Check-in Counter at around 13.50. I obtained my boarding pass and also checked in my luggage as well. I followed all the instructions and rules of DMRC Metro Expressway City Check In Counter of Air India. [Vide http://www.delhimetrorail.com/Check-in-facility.aspx].
Record of Air India City Check In counter can be checked for verification of my statement in this regard.

3. My boarding pass no was 83 and seat number 14D. Boarding time was mentioned 16:30.

4. I reached IGI Airport terminal 3 by DMRC Airport Expressway around 14:22 pm and reached to gate No 1, Visitor's Lounge A Area. I asked for a visitor's coupon for my brother who came to see off me; I was told by the security guard that concerned person was not there. So I waited outside the Visitor's Lounge A area near the Air India and other airlines ticket counters in the same gate no 1.

5. At exact 16.30, when the display board was showing BOARDING for AI746, I entered for the boarding. There I was told by airport officials/security guards that I have to check in again and go through the security procedure. I informed the officials on duty that I had already checked in Air India City Check In Counter of Airport Metro Expressway and taken the boarding pass. My ladies purse already had the security tag strapped. But I was told that I have to check in again. I proceeded for the same. In between Security X-ray machine stopped for a few minutes. Finally when I reached to final gate I was told by the Air India official that gate is closed. I requested him again and again but he could not allow me to go. I missed my flight.

6. Air India Officer told me that he had called me though it was not his duty. He called me once and my mobile was also ringing; but at that time my purse was struck inside the X-ray machine. Then he told me that he had sent his staff to search me.

7. He could not call me again, he could not announce my name, but he could sent his staff to search a unknown lady in terminal 3 among thousands of unknown ladies in the entire building. At that time in the display board still it was showing BOARDING against AI746 at 16.45. I pleaded in front him again. But he did not allow me and told me the door of airplane has been closed.

8. When I asked for my luggage he replied that my luggage has been taken out of the aircraft. At that time on the display board still it was showing FINAL CALL against AI746. Please consider the fact that out of 150-200 passengers’ ( I did not know the seating capacity) luggage, the Air India staff could take out my bag successfully at 16:52 when it was showing FINAL CALL against AI746 but did not wait for me or did not allow me to board.

9. After that with the help of another Air India staff (Good people are always around.) I got my bag returned and took my exit through gate no 2. Being mentally shattered and physically exhausted I booked again for IC746 flight for date 28th May, 15 Departure 17.00 pm. My ticket number was 0982113249774C1 and transaction number was POS [protected] AIR INDIA.

10. On 28th May again I reached terminal 3 of IGI Airport by Airport Metro Expressway line. I entered for check in and security through gate no 1 of terminal 3 at around 13:00 and waited till 16:30.

11. At 16:30 I boarded on aircraft and took my seat. My boarding pass number was 52 and seat no 6A.

12. On that day (28th May) while sitting in the aircraft I found a family was allowed to board on the aircraft at 17:05. While on the ground on the display board in terminal 3 it was showing BOARDING against AI746 till and was showing FINAL CALL against AI 746 till 17:17. Aircraft started its roll at 17:20 and took off the ground at 17:30. ATC record and AAI record can be approached for verification of my statement.

13. On 26th May they were telling me all rules and regulations, they took out my luggage by 16:50 when still it was showing FINAL CALL against AI746 while on 28th May one entire family was allowed to board on 5 minutes after the scheduled departure time and the flight took off at 17:37.
14. Because of Air India's unprofessional, insensible, inhuman, intentional and biased attitude I was, being alone and a lady, was harassed in an unknown city during the evening time.

15. Rules are made for tendering smooth service to people, not to harass people. Rules are for the comfort, not for giving lecture and taking undue advantage of those. The whole world knows about the Air India's Working, its performance. Since last so many decades it is surviving on our, tax payer's money. Common people are harassed in the name of security and people of different intentions are easily allowed (1999 Hijack and thousand of incidence are there). At this point it will be worth mentioning that in 2017 Air India topped list of passenger complaints.

16. Luggage handling staffs themselves told me on 28th May that Air India staff regularly do this kind of things and adjust other people.

17. At this juncture because of inhuman attitude of Air India Staff I missed my flight, I had to stay in Delhi for two nights and re-book my flight on 28th May. Air India should reimburse me Rs 16, 488 to the account [protected] as my ticket amount, my city-airport through fare, hotel stay expenditure and subsequent delay in my next assignments.

And finally I request you to take appropriate measures so that in future no other traveler faces this kind of situation.

Warm regards.
Shyamashri Biswas

I want to inform you that i have travelled from Bangalore to Shanghai and flight details are as follow. I checked in my one bag and lagguage details are as follow.

Lagguage number : 0058 IC 663602

Bangalore to Delhi - IC 804 date : 16th March 2017
Delhi to Shanghai - AI348- 16th March 2017.

In Shanghai, China, when i reached hotel and when opened my bag, Camera is missing and it is unexpectable to me. Request you to please take action and let me know how i can recover it OR recover cost.

Camera Brand: Canon

Reminder - 1
Very urgent attention please
Still not received our three suitcases, reply awaited
Now i am in india
Mobile /no; + 91 [protected]

On sun, oct 17, 2017 at 8:15 pm, ravish kumar agarwal wrote:

Dear hk air port manager,

Today . you assured and promissed to us to send our three suitcase at :
San mao hotel
Add: no.374 huanshidong road,
Guangzhou
Tel:(020)[protected]

Kindly arrange to deliver our 03 three suitcace at the above address hotel at the earlist
Without suitcase/colths/food, i am suffering a lot .
My china mobile no: [protected]
My room no.906

Thanking you and hoping your immedite attention .
Please note if our 03 suitcase not reached on dated 18/10/2017 at hotel
Then i have no option to lodge a consumer court complaint.
I have loss a lot.

Ravish kumar agarwal
Our passport no:b5899685
Ai314

Jeez Neera, I think u were very angry with this airlines when you posted this.. All airlines in the east do it I guess.. but DUI is totally a criminal act! as for my experience, AI is ok to go except for the un-responsive staff, broken electronics, (and recently heard of uneducated staff who donot allow child seats) etc.. AI is more like riding a city bus in Hyderabad, India! See complaints for Emirates and other airlines.. same stuff.. every one steals and I think its because of the opportunity that creates it.. so its basically everyone.. Only the higher officials should take certain steps to control these robberies(chaos, atrocities).. its actually possible, unless they are also corrupted!

As per Bhavna, I also lost things in Emirates which are 1000$ worth.. from what I heard, we ll never get our stuff back, any travel insurance wouldnt cover the los and the people who stole your stuff are going to get away at that point in their life.. but they ll go through the same / even hard experience for sure..

I can say the world is pretty messed up.. no security anywhere..

listen neera anand it is not only with air india. It is also a problem with all airlines. Infact even jet airways pilots also drink while flying. Go to google and type 'jet airways complaints'. All airlines cant provide even gud food. But air india provides with best food. If u have a problem with air india, there are many people who like that airlines. So plz u refrain from flying air india.

I think they should ban Air India...Period!...why the f*** are people paying thousands to this airline when they cant even book a ticket straight enough? And to top that, the employees bribe, steal, and harraas their customers? I don't get it, why are they even still in business? Oh and not to mention also, the f***** Air Indian pilots are now getting arrested for flying while under the influence! Pilots drinking while you are on board, can you imagine? Imagine how much they must be drinking while up in the air flying with you on board! Can you imagine how these f***ers risk innocent peoples lives? It's true what they say in India... "if you cant get the butter out with a straight finger...use a crooked/bent finger to do it" who else would know beter than the people who actually said it and practice it..."The Indian Citizens"

This is just rediculous! I cant believe airport/airline employees would do such a thing. No wonder the western world hate "Indians" . I am also East Indian, but from Fiji Islands, NOT INDIA...and thank god for that...I dont want to say harsh words, but people like these who would do such a thing to their own people, or anyone for that matter is a slumdog, and that is what they will always be in my point of view! This is why western world say such bad things about them, because these people prove them right! I mean what do they think of themselves, that they are kings and queens of India? Please, give me a break, they are just thieves, they look like one, they smell like one and they ACT like one! Uppar Wala will definitely teach these unpardh gawar's a good lesson...ALL IN TIME!

Bhavna, so sorry to hear your experience, I am going to India in 2 weeks, and a friend suggested Air India...I always knew the airlines gained such public fame ( I mean that in a negative way)! so now after reading these blogs, I will never step foot on an air India flight! Period...

The woman think they are hot ### and know more than you, the men are dirty pigs, who will steal from their own daughters...and in general are in-human, selfish, lieing, sun-ofa-guns! ( I only speak of the ones that fit these categories) Not all Indians!

Neera
from London, Ontario, Canada
December 11, 2009

AIR INDIA SICK ...NEVER FLY AIR INDIA

Bhavna,

I was very sad reading experience with Air India. I can completely relate with ur feelings, we take pains in picking gifts for our loved just to see smiles on their faces. Emotional value of these gifts are much more than commercial value.
Its heartbreaking to see them taken away by unknown thugs who handle our bags. This is not acceptable and JUST NOT DONE.

We have seen our parents take higher ground in such situations, following the approach of forget it and move forward. GOd will punish the wrong doer.

Our generation has to act, I will sincerely urge you to fight out ur case, not for money, not for the lost gifts, but to save a future passenger from such thugs.
Its a tough path and will need patience, just dont give up. fight it out, Keep writing regularly senior Air india and Ministry of Civil aviation to get attention.

Just FYI, I had similar experience recently and for once I am deciding to fight, I will donating any compensation received to charity orgs.

feel free to contact me if I could be of any help.

i just read the whole story i m sorry but it is looking more like a story only.first of allnobody can promise you a seat till you have paid full money for it.if th flight is full, how can you expect a vacant seat for your 1 year child.moreover you are complaining even if you have not booked a seat for it.if a person is so desperate to have a seat he shoud book it.secondly nobody can tell you your seat no till you checkin at the airport.choice of seats you get when you arrive airport much in advance .its on first come first serve basis.pax who come on time, checkin frst get priority in seats.you coming late with minimum choice of seats and then complaining is not acceptable.if u r so desperate for a particular seat shoud come on time.cz later u jz cant blame crew for it.n mr nightmare come in world of reality.your stroller is taken at aircraft door n can be collected at luggage belt only.there is no provision to get it at aircraft door.and its not wiht air india.same rule apllies to all the airlines.and crew cant leave the aircraft before certain formalities are completed.people like you who dont want to pay for extra baggage come onboard with heavy bags n then look for the porters (crew).we(crew) are happy to help but cant take100% responsibility of your luggage.when your wife was travelling with a baby, that too alone she shoud have carried minimum baggage.you just cant blame crew for it.so stop complaining and just go through travel tips before u travel for the next time.otherwise you will end up cribbing again.

I agree with Niraj's complaint. We have had awful experience dealing with AIR INDIA. It was not about money and push chairs but the way AIR INDIA deals with complaints. They don't bother reply to start with. They don't have the right attitude to communicate with customers. Instead of listening to our concerns the Asstt. Manager said oh! British Airways lost 75000 bags in three days so were not the only one who lost your baby push chair. First of all this is pathetic. Why compare with any other Air line. British Airways have also done what they could to resolve or find the bags and they communicated to the clients, apologized and did what they could. We know that no Air line is perfect, even no human being is perfect and we all make mistakes, but it really shows when there is a problem to do your best to resolve it. My argument is AIR INDIA staff doesn't take responsibility. And they are rude. They put the phone down on us many times. My wife works for largest telecom industry in service desk and she was surprise at the way AIR INDIA staff communicate. I have worked with large organizations with over 4500 employes and I never had anyone saying to me that you are uncivilized person. This what I got from AIR INDIA Asstt. Manager at Heathrow Airport.

We got cheque from Air India today compensating the push chair and they have also paid our taxi fare now. Baby push chair costed us lot more but we are bothered to talk to them and explain them as they just won't get it. I have spent Rs. [protected] worth of phone calls in India and plus called many times from here in UK and who is going to pay for it? Plus the time we have wasted on this stupid issue. I haven't got anymore time for this as better things to do with our time.

Hi Mr Walia,

Thanks for sharing your detailed experience with us.

Had I red this experience befoe, I'd have nver booked my Mother in laws ticket in Airindia flight.
She also experience similar problem and was denied to issue the boarding pass because their system was not showing my MIL's travel record.
She suffered a lot but the againt the pain what you guys had to suffer, it's nothing.

I hope people reading this thread learn a lesson.

regards,
M. Tadhani

You are entitled to more than $400 but alas, if you cash the check, you are sunk. Assuming your flight was international, you are entitled to all expenses for your delay, including out of pockets, lost hotel room, hotel room as place of departure, and phone calls to family and friends. In New York one is also entitled to a claim for embarrassment and inconvenience. thatcher-stone-legal.com

Dear sir,
Your service is very poor because my parcel booked from bhopal to patna via delhi & parcel hold in delhi from 03 days. so please look into this matter seriously.
Air waybill no: 058 - [protected].

Thanks,
A. k. chaubey,
Cell: +91-[protected].

Dear sir/madam,
I am sorry to inform you that one of your cabin crews, her name is ms. sutapa saha, had misbhaved with me on floor of netaji subhash international airport, kolkata on 25th marth, 2009 which is not done. I am a regular customer of indian airlines and I atleast expect a good behaviour from your staffs. I asked a question regarding the flight but in reply she used a slang which was not expeceted. please take immediate action and do inform me through e-mail. I don't want to see that girl any more in this airline. thanking you.

Thanx and regards,
Santanu saha

Hello sir,

This is to inform that I am very depressed with your services. as i[including my family and relative] am a regular passenger of your airline, but this time I am going to terminate and switch to some other airline.

Reason:

on march 8, I was travelling from jammu to mumbai through go air airline at 12:15 and expected to reached mumbai at 15:50 and moreover I had a connected flight to nagpur through india airline at 18:40.[more than enough time gap].

Due to reason of delay of go air airline, reached mumbai at 18:30 [excluding bagage receviing time], I missed my india airline flight.

Earlier samething happened with spicejet, I had request spicejet attendents, they understood my problem and refund me whole amount instantly.

But go air attendents were not atleast trying to understood my problem, they just neglected me. this result I had spent whole night in outside airport.

Really I am very dissappointed with your services. I [and my near ones] will not using go air airline from today onwards if you will not refund my money soon.

Flight details :

Using makemytrips...

Flt id : flt1352235
Airlines departure arrival pnr no booking date travel date e-ticket status
Go air jammu mumbai confirmed fri 07 mar sat 08 mar not allowed

Indian airlines mumbai nagpur rcfjmf fri 07 mar sat 08 mar not allowed

Thx
Sanjay vyas
+[protected]

Hyderabad

yes, the worst service i ever met in my life, i will never take the air india flight again in my life.

Ther is no air line can provide the worse service like Air India, Staff are so rude, they dont want to answer you're questions. The some time ignore you. We had so many trouble, because of that we did't have good holyday, the agument kept in our mind over the whole holyday period. My advice to the reader is DONt Dont choose Air india even if ther cheap, they may be cheap but the service provide you may be better off going for the fare which bit expensive than Air India, unless ther are more than £200 cheap, this is the rate i would give for this airline.

i alredy done

My name is savita I was travelling with AIR India flight 191. service is worse. i will never travel with Air india.

Indian Airlines Cargo SIN No: [protected]
42 Inches LCD was broken by Air India (Indian Airlines) Cargo
Hi
I am Nirmal Agnihotri.I have recently shifted my base from Singapore to India Due to my new assignment in Dubai and hence i had a need to transfer all my personnel luggage to my home town that is Lucknow.I booked the Cargo and paid a huge amount to the Cargo Service Provider in Singapore(Superior Cargo).
The Consignment I had booked consisted of two of my huge luggage and one LCD of 42 Inches. The Cargo Service provider (Superior Cargo near Mustafa) had booked my cargo through the INDIAN AIRLINES(AIR INDIA).
I paid the custom that was even a heavy duty and lots of painful process and middleman asking for money just thinking that an expat earns all his day in day out to pay them who are sitting back home guarding the gate just to beg for instead of getting paid by the government. They have not inspected the goods properly and they were more inclined to squeeze my pocket for all the money I had.
As my Father was sick finally I decided to give all whatever they have asked for just to get rid of the delay I was not even given the 25K relaxation which is mentioned at the custom site.
When I reached home and opened my LCD I was surprise to find that it was broken and beyond repairing. The damage was done by the renowned INDIAN AIRLINES(AIR INDIA).So I went to the Cargo Manager for air India in Lucknow (Devender).
The Government office was usual nobody had reached the office accept one clearing boy and it was 11 A.M.After 3 hours of waiting I met him but I was not welcomed and they were thinking that they cant process the claim because i have cleared my goods which were not yet cleared and when i insisted they informed me that the Cargo was poorly packed.I did not have time to fight with them they I informed that one day after I had a flight to dubai and I wont be able to come he told me no sir we can only talk on Monday when Airport manager will be in office.When I asked where is he gone today he told me he did not know it.People are not even at their desk even on working days and working hours.
I paid a huge amount for that and i was surprised that how Indian airlines handles the fragile item they have literally smashed my LCD which is beyond repair now.
By looking at the LCD it can be easily identified that it was poorly managed even after charging a huge amount of money specially to handle the fragile item.
The most important part is that the they were not even willing to take the responsibility or even show their empathy.
Now Presently i am in Dubai and in My hometown no one is there to manage the situation because my father is old and he just got discharged from hospital.
I dont want to trouble him because I myself have seen how welcoming and how attentive is Indian Airlines staff for customers for the service they have rendered. Its more of a Government organization where the employee thinks that nothing can be done to them and they have all the rights (right & wrong both)
I have paid the handling and delivery charges to Indian airlines and customs. All in all i lost around 2 lakh Indian Rupees for the negligence and poorly managed cargo service by Indian Airlines.
Even in the rule on the backside of the clearance form for cargo it has been mentioned as rule number 12 that the damage which is reported within 14 days of the cargo clearance will be processed by the airlines as claim. As per that rule I have submitted the application but nothing has happened to it and now I can’t follow it from Dubai now.

I was helpless so I decided to put this it in an online forum. Please take this as a testimony for Indian Airlines (Air India) to what I have felt and experienced .
I can’t mention my experience in hard words. I have all the documents and relevant people’s name if required as verification to what I have wrote here.
Also it doesn’t matter with whom you book your cargo from please make sure that you happen to check the cargo before getting out of the custom. According to their rule Number 12 they have to entertain the claim within 14 days of the clearance but in my case they even ignored that.
Please take a note that if you happen to book your cargo through Indian Airlines you are surely going to experience this or some of it I can promise with my and my friends experience.They are the most lousy, careless and irresponsible service providers for your valuable goods even the people they employ are all almost illiterate and ill mannered.
My experience is burdened with almost 2 and half lakh Rupees Loss I think nothing can better explain this.
This was my moral responsibility to share my experience to save some one’s loss before that has occurred.
If you need more details please free to email me.
I am leaving it to you.You help me you help yourself.
With regret and sorrow

Thanks
Nirmal

I booked ticket under unchecked fares. the website is very confusing . In front page if one looks at cancellation rules, it says one can cancel tickets, however only when you look at cancellation rules under net ticket, it says one cant cancel or prepone under unchecked fares. There is no transparency and no similarity . I say, they should have atleast mentioned in front page cancellation rule, that the cancellation rules are different for the net ticket unchecked fares. I feel cheated and caught in trap.

1) I had bought 2 tickets from Indian Airlines for going to Udaipur from Mumbai on 10/10/2005. my departure date was 8th December 2005 at 5.45 p.m
2) tHe staff called us and said that the flight was rescheduled to go in morning 11.00 instead of 5.45 p.m. My husband could not go as he had some offic commitments on that day. He was to take the flight on Friday (9th ) at 11.00 a.m
3) at 10 a.m on friday i got a call from teh airline staff saying that the flight is delayed and would leave at 2.00 p.m
4) again they called me at 10.45 a.m to say that the flight would be on time and assured me that they would waite for teh passengers since they had not given enough notice. However when my Husband landed at teh airport at 11.15 a.m teh airline staff said that the flight has left.
5) There was no other flight to Udaipur teh entire day and my Husband could not make it to attend an important function.
6) I have given a notice to the airlines to reimburse for the mental stress cause, but they have failed to reply.

I had my indian airlines tickets to singapore. I was to take a tigerairways ticket to fly to ho chi minh city from singapore. I had my baggage through checked in to ho chi minh city. I was not told by the official that I need to take a singapore visa to catch the tiger airways flight to ho chi minh. the immigration officers insisted I shouldhave a visa to enter into singapore. I could not retrieve my baggage on the day I lannded in ho chi minh city vietnam. the next day I got my baggage but the purpose of my bringing the baggagaon time was not accomplished as it had a few medicines which my husband takes on a daily basis.

i got charged after i cancel the produc of google grow rich program and i want to know why and i wanst a refund.

I was trying to book a ticket on Bangalore to Mumbai sector. It showed 925 as base price for IC110 but when actually selection was made, it jumped up to 1990. Weird! And wasting my time.

In case if the problem is still persisting, please consult lawyer at your local district courts and file case.

My son who is 14 year of age, was travelling from mct to raipur via del. getting down in delhi airport he was shifted to domestic terminal, after reaching there no one guided him to reach counter. though he asked many of the gound staff, none of them gave any assistance and the flight from del to raipur left. after some time one goround staff came to him and asked why he was waiting here and for his reply he answered the flight hsa left, now you have to get another ticket and you have to pay money. my child was put is a very ciritical situation, but one of my friend came to know about the situation and managed to get in the domestic airport and talked to the person concerned to take my son out and scheduled the flight for next day. though indian air lines people were aware of the unaccompnied passenger they never thought of taking any responsibility to guide him nor did they assisted him, insted they started asking money from that 14 year old inside the airport and harrased him. he still speaks of the most bewitched act of the so called educated people in that incident. I can very well say this is the reason why a good citizen get into terrorist act, where in he don't find any security and moral in home.

I missed my connecting flight too - and Indian Airlines/Air India did nothing but harass me.

Dear sir

i was forced to board the next flight with extra cost without my mistake due to negaligace of airindia staff

i need total airlines in india airlines owner names please.