AirAsia
Reviews and Complaints

When I flew from KL to Chiang Mai, there was a long queue into the departure hall because AirAsia staff were making sure the hand carry luggage is not more than 7kg. When they weighed my luggage, it was 10 kg so i was told to go to the AirAsia counter to check my luggage in. After going through the long queue at the counter because of the people being asked to have their luggage checked in, my luggage only weighed 7.8 kg so the AirAsia staff asked me to just remove some items from the bag. I did that and went back to the long queue at the departure hall to have bag weighed again. To my surprise, it was still 8kg. The staff said i still have to go check it in. I went to the other lane to have my bag weighed. It was still 8kg but the other AirAsia staff just let me go in. I lost an hour just going through the lanes to have my bag weighed. Because of these inconsistencies, we were almost denied flight in spite of being at the airport 2 hours prior to my flight. I had to explain what happened to the flight crew for them to let me in.

To Whom so ever it may concern,

It's such a crappy experience I had with web checkin on airasia flight their web application doesn't work even after multiple tries where I have selected change of seat option. The application crashed after I enter the OTP.

Then I tried their mobile application which haven't given me any option to change the seating and generated boarding pass for only my wife and kid excluding me and my infant from the list.

Guys if you do not know of how to build and maintain the site and application please shut things down and let the passengers come to airport and follow the process in there with out wasting their time and testing their patience.

The worst thing is that their call center number also dosen't work as it always says busy.

Hello.
1)I noticed there were ridiculous long queue in penang airport just for the passenger to drop their luggage? In view of you implementing some computerize scan drop luggage thingin.. It caused a backlog of passenger as you only have 2 functioning counter for computerize drop luggage, and what the use of kiosk checked in/ print luggage tag if no other counter could help to fasten the check in luggage? Please review back the services to improvise.. kindly noted I have to que for an hour to drop the luggage.. and still queuing until an attendant called for immediate drop luggage for our flight passenger as its near the boarding time - supposedly boarded at 4pm

2)specifically there is an indian femalattendant today at counter 5/4 quite good enough to cater any near boarding time flight passenger.. Before us was flight to Singapore.. then to langkawi and then us to kota kinabalu. So a group of uncles with all the boxes and me was directed to the front ( she just directed with her hand to the front counter 5/4 or 5/5). There was a lady in jilbab in counter 5/5 informed us to que in front of counter 5/4 and to wait the indian lady to assist us. But when she saw the group of uncles luggage with printed tag she just ignore them. I'm sure the uncle was angry and asked her why directed us to your counter when you cant assist us.. she insist on saying 'no i did not ask u to queue in front of this counter. Please go to the counter at d side to drop luggage' and just directed her hand to the counter with the tag scanner where of course the passengers who had queued there who knows nothing about our situation thought we were cutting line and was getting angry at us . The indian attendant just sit at her counter and continue to busy herself with something (she said she got other flight to cater?!) until the uncle went back to her and ask to settle regarding our drop luggage then only she went to the other passenger to give way to us, told us to drop luggage at the counter after current passenger and walk off.
The point is that she have a very poor attitude in extending the right way to serve the customer. Because of her lack of thinking, causing us to be treated as 'trouble customer' - the next attendant at the counter was giving us a stare with no smile attitude.
Please noted that she did not say sorry nor settle the situation well as i notice it was those angry uncles that explaining the situation to the other passenger that we bypass- he did not feel satisfied but still give way. And indirectly put the blame on us. Haih.. do you need to be yelled at then only you can think and move?
If you call passenger for immediate boarding..!regardless we had the luggage tag or not, the specified counter should have the facility to cater the service, if not, the passenger should be directed clearly to respective counter with the person incharge noted of the call!
Tq.

To Whom It May Concern,

I write to complain about my lost luggage which has not been delivered to my flat despite the fact I landed three days ago.

I have spoken with Hong Kong airport who claim that they attempted to drop it off. No drop was ever made and the doorman and the CCTV can confirm this. The doorman is at the desk 24/7 and has never failed to collect my post.
I am extremely frustrated as I have post coming from around the world to my flat and never does it not arrive. How can it be so difficult to deliver one backpack? It has been THREE days and the bag contains not only most of my clothes but medicine and other essentials.

My address in Hong Kong is 4c 7-9 Unique Tower, Wong Nai Chung Road, Happy Valley, Hong Kong.

Tomorrow I will be at work but my doorman will be ready to take my bag at any time you chose to deliver it.

So far I have made 6 calls and have sent 4 emails, it is getting absurd.

My phone number is 6921 2200
The baggage case is AK 290224

Many thanks,

Mr Stirling-Reed

To whom it may concern,
My bag arrived in klia2 airport yesterday, the 16th of april, with the zip broken on the bottom of my backpack. The bag was wide open and had been taped around the bottom to stop the contents of my bag from falling out.
My bag was in good condition when I checked it in to air asia, flight ak5199 in sandakan airport, at 09:40am, the 16th of april. The zip appears to have been ripped open by force and cannot be fixed.
I went to baggage enquiries straight away in klia2.in the beginning, the staff were quite unhelpful. As I had a connecting flight to catch and have three other flights later this week, I needed a solution to my broken bag.
It was only after I pressed the issue thoroughly that the staff provided a temporary solution, which was a broken suitcase.
When I went to check in the suitcase for my connecting flight to denpasar, bali with air asia, I had to sign a waiver stating the temporary suitcase was damaged.
I am enclosing a copy of the irregularity form and a photo of my bag.
I expect compensation for my bag and and the unnecessary stress this has caused me.

My email is [protected]@yahoo. Ie
I am looking for advice on how to proceed with this issue.
Regards,
Emer mccarthy

Return flights to Bali from Perth, Western Australia, QZ544. On 8th and 17th April. These got changed and we couldn't get through either by phone or online to Change flights to a more convenient time.

The food on board the flight was inedible. I am not a fussy eater, have travelled all over the world and have never had such a disgusting meal ever. I could not get onto my booking to change my meal for the return flight.

I thought I had paid for an extra 5 kilos luggage each way due to heavy dive gear. Instead of having this booked on both outward and in bound flights, This was apparently put on both passengers luggage allowance on the outward Journey only. How are we supposed to get rid of 5-10 kilos of luggage on the return journey?

Their was no airport lounge, no priority luggage, no priority check in at Denpasar, ... in fact the only service we got for booking premium flex was front row seats. Absolutely crap service. Won't be flying with AirAsia again.
Karen and Mike Jackson

First... Very long que. Second... As I want to drop baggages for me and (Many baggages) my mom, that staff said she must present at the counter. I guess identification card is not enough ya? And then... Suddenly the staff said we cannot drop the bag yet because it still early. Then why open the counter and asked me to que? After we move from there, then there is another air asia staff asked me to que again.

Air asia. Please improve your service.

My wife, my two young sons and myself were travelling back from Tokyo to KL on the 12/04/2017 - Flight D7 523 @ 23:45 - Booking number QLJE7N
I booked a 25Kgs baggage from KL to Tokyo but must have forgotten to book it on the return flight, and therefore when we arrived at the Tokyo check in counter the trainee told us that no baggage was booked on the return flight and that we had to pay 6000 yen for the baggage. When I was going to make the payment the trainee then told us that we actually have to pay 12 000 yen because our baggage weighed 22Kgs and we had to pay for two separate baggage! This is ridiculous and unacceptable!
We asked her if she could do something about it as it was a genuine mistake and we didn't think that it was fair to pay so much money for only one baggage! The trainee asked her supervisor but unfortunately nobody wanted to help us! The supervisor told us if we don't pay that money then we won't board the plane! We felt very disappointed with the customer service in Tokyo...We didn't think that we were treated fairly and the supervisor manners were very poor! We will appreciate some answers and refund towards that incident. This is not what we expect from an airline!
As I said earlier, this was a genuine mistake (we thought we had booked the baggage both ways... maybe your internet site needs to be less confusing) and we find it unacceptable to pay this amount of money! We have flown with your company a number of times, however we will reconsider in future.
We await your reply. Our email address is: [protected]@hotmail.co.uk

To whom it may concern,

I was flying today on flight FD 5421 from Surit Thani to Chiang Mai.

Whilst paying for my ticket online I paid for an on board vegetarian meal. During the flight the air stewardess handed me a sandwich and said to me it was a vegetarian cheese and tomato sandwich.

I could see clearly that the middle sandwich had tuna in it but the other two seemed to be cheese and tomato. A lot of people think vegetarians can eat fish and I'm used to that mistake whilst travelling Asia so I decided to just eat the other two and leave the tuna. I didn't bother reading the ingredients as she said it was vegetarian.

However, what I thought was cheese and tomato was actually cheese and ham, which I had to spit out. As a vegetarian, it is against all my morals and beliefs to eat meat and/or buy meat.

I tried to get the stewardesses attention, however we started going through turbulence and then landed and it was too late.

I'm very disappointed that I was given a non vegetarian meal and have paid for something I wasn't able to eat.

Please let me know how we can rectify this situation.

Yours faithfully,

Megan Ruddy

On 9th April 2017, my friend Mr. Pascal Brinkmann and I missed our flight to Singapore from Kuala Lumpur International Airport. Flight number was AK 713 scheduled to leave at 12.30pm. We reached the airport approximately at 10.45am which gives us still plenty of time to do a self check-in over the Kiosk provided. However, we were unable to do so as there was a message prompting to proceed to the Customer Service counter to check-in. Upon reaching the counter, we noticed the queue was extremely long and wasn't even moving. We were stuck in the queue for almost one hour and by the time it was our turn, it was already at 12noon (30 minutes) for flight take-off.
The Customer services agent who served us was extremely slow and didn't gave much of a help. All she could said was saying "Sorry gate for boarding has already closed and that we have to proceed to another Service counter for a solution".
She didn't even get the flight timing right even after I repeatedly mentioned flight leaves at 12.30pm, she repeatedly said 2.30pm! What kind of a service agent is she? She is in the Front line service and yet she got the details wrong. She wasn't even sure what could be the next course of action and was staring at us with a blurred face!

Over at the 2nd Service counter, again we had to wait. The Malay guy who served us was also unable to resolve anything. He simply said "take the next flight tomorrow as all of AirAsia flights were fully booked on that Sunday". He was impolite, rude and I believe he doesn't care about our missed flight. We left the counter with a mixture of angered feelings and dissatisfaction with the poor customer service provided.

Eventually we managed to book a flight with SilkAir on the same day which leaves at 2.30pm to Singapore. Still, this is really something which could have been avoided. There were extra flight costs incurred, Mr. Brinkmann paid 1, 800 MYR for us two whereas our AirAsia flight costs was nicely paid and confirmed.

I really suggest that the Management of AirAsia should train their staff especially on Customer Service ethnics because this is something really crucial for all Front line service providers. Being inefficient and slow could cause extra costs incurred due to missed flights which definitely was uncalled for.

Our missed flight wasn't because we were late for our flight. We wasted time waiting at the counter, wasted time trying to get a solution for our issue, wasted time explaining things repeatedly to the customer service agents, yet no solution was given eventually.

I demand for a refund on the amount Mr. Brinkmann had paid for the return flight to Singapore on 9th April 2017, because we both felt it was truly a bad experience we encountered with AirAsia.

Should you require further clarifications of this complaint,
Mr Brinkmann can be contacted at +65 [protected] or myself at +65 [protected].

I hope to hear a favorable response from you soonest possible.

Background:
(a) itinerary no. ui9ryw (payment date 12- jan-2017)
(b) flight no. ak5194, kul-sdk, 06 may 2017, departure time = 1320
(c) flight no. ak5194, sdk-kul, 10 may 2017, departure time = 1635
—
Received flight rescheduled notice via email on 6-apr-2017
(a) flight no. ak5194, kul-sdk, 06 may 2017, rescheduled departure time = 1500
(b) flight no. ak5194, sdk-kul, 10 may 2017, default rescheduled departure time = 1815
(c) attempt to change departure time on 13-apr-2017 by click the link in the email, prompt "whoops, probably you're a little late for that."
—
I'd like to complain on airasia in handling flight rescheduled incident:-
(1) flight rescheduled notification is informed in short notice which are 34 days.
Justification: refer to the t&c of carriage for ak flights, article 9.2 cancellation, changes of schedules: "retain the value of your fare in a credit account for your future travel if you choose to travel at another time, provided that you must re-book within ninety (90) days therefrom.", rescheduled notification informed is less than 90 days.

(2) flight rescheduled is notified without any call, but only email.
Justification: customer might have limit access to internet/email.

(3) change flight is not allowed after 8 days from the flight rescheduled email notification.
Justification: there was no prescribed validity period in the email for changing the flight. as such, message "whoops, probably you're a little late for that." is an unreasonable and unfair for customer. it shall not be a first come first serve basis to change flight due to flight interruption caused by airasia. it is not adhered to the t&c of carriage for ak flights, article 9.2 cancellation, changes of schedules, "carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking."

To whom it may concern.

My name is Ati Rachmawati. My son and I was the passengers of XT 7517 Bali - Jakarta on April 7, 2017 for 11.45pm flight that has got cancelled due to unexplained reason.

We arrived at 9pm that evening, despite receiving SMS saying the flight got delayed to April 18, 00.15am.

Up to 2am, we still haven't boarding. I started to get really worried as the reason of my late flight was to catch a 6.15am and 9.30am Training sessions for group of people that has made their bookings days prior and I had no idea whether or not I had to cancel which was kind of no point anyways as everyone would've been asleep.

2.30am we finally boarding and got in the plane, 30 minutes later people started to panic as there was no sign of the plane would ever leave. One person after another asked as to why we haven't take off and no staff knew why. Someone had finally came and announced that flight was cancelled without any clear reason said we'll be transferred to a hotel until further notice.

After a long walk back to the check in counter along with all the other passengers with mixed feelings, emotions blended together with exhaustion and uncertainty. Only until 5am that I've got my rescheduled flight issued, even after saying to 2 of your staff that my son was sick and he's been laying and sleeping on the floor, no one seem to care and not even a glass of water offered. That's probably what upset me the most beside all the stress of losing 2 paid training sessions and letting down 2 big groups of people who had been looking forward to train with me.

after we got our new boarding passes ( which had the same detail with our cancelled flight ) - we went upstairs all over again and as if it wasn't stressful enough, the security won't let us in because detail on boarding passes were expired and they haven't informed by your staff. Again, with my sick child - we had to go down again to the check in counter, this time I couldn't hold tears as everything seem to be slow and exhausting and unprofessional. Only after another 15 minutes then we could get in the waiting area and started everything all over again.

I'm aware that delays and cancellations are related to safety reasons and it must be done no matter what, but a big airline company like AirAsia should do better and much more than just giving us IDR 300.000 compensation.

I hope you guys do better next time.

Thank you.

Best regards,
Ati Rachmawati

Air Asia is expanding too fast to take control of the people who work for that airline. I totally agree when Air Asia customers say that Tony Fernandes (CEO) should take care more about his stuff members than expanding more and more. Actually you should shut down this airline!
I booked a flight from Kuala Lumpur to Auckland for 2 persons + sports equipment. On the check-in counter they refused me to go on that flight, as they considered my PASSPORT as damaged. My PASSPORT detail page has a torn on the top page which is not too big.
It is still intakt, no photo damage, no detail damage, you are able to scan...
But the stuff on the check-in counter from Air Asia has been really naughty, she send me to the Service Counter. At the Service Counter the stuff member were all overchallenged as other people were standing there to complain. All the stuff members just could say "you cannot fly, your PASSPORT is consider damage"! Thats all? Are you kidding me?
They were sending me to one manager at another counter and i was talking to him. I have been telling all of them that since i travel i never had any issues. But this manager didnt care and said the same like the others with a really rude attitude. They dont give any other explanations, they just dont care and they treat you so bad! They way how the manager and stuff member talk to you is super rude and naughty!
As Air Asia is a low fare Airline i think they dont give a #### how to treat people. How is this even acceptable? Why do they treat customers in the way they do? What gives them the right? For me, its all out of reason.
They way they treat you makes you angry, pissed off and you are in the situation to fight because of their manner/attitude.

I have been traveling to Australia, Malaysia, Thailand, Myanmar, India, Nepal and back to Malaysia without any problems with my PASSPORT and the torn on the detail page. No one of the Customs or even Immigration of each country has mentioned anything about it. Plus...In my opinion, the Immigration or Customs could easily let you know if your PASSPORT is considered as damage.
What do you do with your PASSPORT? You hand it over every single time you enter a country. The people on the Immigration have a close look on it, scan your PASSPORT and flip through. Also in hotels your PASSPORT get used for scanning. Of course if you travel a lot, your PASSPORT get wear and tear. So you should actually get a notice from the Airline or from the Immigration that your PASSPORT has a torn. BUT NOT A REFUSE to get on the flight. Why do they refuse you? Because they are afraid to pay a fine when it comes to the Immigration in the other country.
Of course they dont want to pay a fine, Air Asia just want to soak up your money because you dont get a refund back, its your ####ing problem of the PASSPORT. Seriously?

After some research i have found out there are existing more bad reviews than good ones.
NEVER EVER AGAIN!
I do like to travel budget but there is no reason to treat customers like that. Surely in future, i will pay more for my flights but have an EXCELLENT SERVICE.

Air Asia passenger, a Buddhist monk, Venerable U Sumana (Passport No. MB511932) arrived in Malaysia on 4 April 2017 via Air Asia (Flight AK503) to attend a ceremony in Taiping on 16 April 2017, at the invitation of a registered society, Taiping Insight Meditation Society (TIMS).

TIMS had bought his return ticket for 27 April 2017 (Flight AK504) departing KLIA2 at 6:50AM.

The air tics were confirmed and paid for at a cost of 138.48 USD (RM645.595). The booking number is XQZ93R.

However, on 05 April 2017, the day after Venerable U Sumana arrived in Malaysia, we received an email from Air Asia informing that Bhante Sumana's return flight had been changed to 06 April 2017, which is 10 days before the ceremony he has been invited to attend.

Please refer to the attached printouts of mails received from Air Asia that verify the above mentioned.

1. We would like to find out from Air Asia the reason why this has happened.
2. We would also like to ask for reimbursement for the money spent on buying the air ticket as this is money donated in kind faith by lay devotees.

Yesterday I went to the airport to pick my husband up from the airport. He was on a flight from Auckland to the Gold Coast. His flight was half an hour late landing they made no announcement on the plane that it was late nor did the airport display it was late. I had to sit in the airport stressing for and hour and a half waiting for him. Then again tonight the exact same thing happened when going to pick up my mother in law and brother in law it was the same exact flight and again was half an hour late with no warning or anything. We are very disappointed with this and will not be using this airline again.

To whom it may concern,

After my experience with AirAsia, I can categorically say that I will not being using this airline again. On the 29 March 2017, I set off to Bengaluru Airport for my evening flight at 2250, flight number AK52. I was checked into the airport 2-3 hours before and waited patiently for my flight to depart to Kuala Lumpa where I was proceeding onto a connecting flight to Sydney. The boarding of the flight was delayed around 10 minutes, to which there was no announcement or apology to the passengers for. Once boarded on the flight we set off to the runway to then stop and turn round as the pilot announced that there was a small fault and they needed a technician to check out the plane before taking off. However, rather than disembarking the plane we were left siting in the small, extremely hot aircraft for 2 hours before being advised that the plane was unable to fly and we had to disembark the aircraft and locate the nearest member of staff for information. By this time, it was well into the early hours of the morning and there were then no further flights until the next again day.

The ground staff for AirAsia was extremely unhelpful and not clear in their direction as to advise what the next steps where. Each passenger, including myself, was extremely frustrated and left feeling uncertain and in my case, I felt very scared as I was travelling alone and very far away from my final destination. I knew also that my connecting flight was now missed.

We were informed that we had to return to the airport tomorrow but the staff did not provide an exact time. I was informed that if I left my name and number with the staff, they would inform me before 12pm when the next flight would be and to return to the airport. I then had to leave the airport, which cost me 613.28 rupees (as shown in the image attached). However by 12pm the following afternoon, I had received no form of communication therefore after texting an airport number I managed to discover the AirAsia help desk number to which I called to discover that the next flight was scheduled for 1700hr and I had to be at the airport by 1400hr. This was extremely distressing to hear as I discovered this information at 1245 and I was located an hours drive from the airport - so I became stressed that I wasn't going to be arriving in time for the airport. It was also extremely infuriating that I had to seek out this information despite being informed that I would be contacted directly from AirAsia staff. To get back to the airport, this was another cost of 655.60 rupees. By this point I has spent all my remaining funds and had not eaten for almost 12 hours.

Once arriving at the airport, I was informed by the check-in staff that I would have a layover in Kuala Lumpa and would not be on the connecting flight until Friday morning, 31st March. This caused me much distress as I was then going to be stuck in another country/airport with no funds for food or drinks because I had spent my money on transportation from this cancelled flight as I of course did not plan a budget for a cancelled plane. I was also concerned that if there were to be further issues I would miss another flight I had arranged on the 1st April.

Also, at the airport they advised they would be providing food for the passengers if this flight and to go to a specific cafeteria in the airport and display your boarding pass to be taken care of. However, when following these instructions we were informed that this was not going to be provided as the relevant docouments were not processed. This was yet another disappointment on an extremely frustrating and upsetting journey home.

This disorganisation continued up until I was on my final flight to Sydney. The procedure at Kuala Lumpa was just as disorganised, keeping me and other passengers waiting for a further 2 hours before being escorted to the hotel.

I have calculated that you should be compensating me £26.36 for the cost of my transportation to and from the airport. I also expect an amout of compensation for the time, stress and upset that this has caused me. Please find attached photographs of all receipts and tickets.

Yours sincerely,

Amy Graham

I Tried to contact Customer care representative to get the update of my flight timings as same was changed earlier as well due to some technical issues as per Airlines.

I am still on call after waiting for around 14 minutes, as getting a computerised reply that we are getting high call volumes and please wait.

Unexpected...totally waste of time and money i thing travelling with Airasia.This is my first time and would be last as well. Worst experience ever.

Call is still going on and on and on...its been 16 minutes now...might need to wait whole day i think.

Booking number: YIE86Z
Name: lamia Arab

Dear sir/madam,

I recently made a trip on one of your flights from Yangon to kuala lumpur. As I was booking in to the Flight, I was told that my bag weighed over the limit of 20kg. I was told that I had 25kg by the third party seller however that's neither here nor there. When speaking to one of your Staff, they told me that I could buy excess luggage online for 39 dollars provided I do it before the 6.30am deadline. When attempting to do this on your app, as I was requested, the app told me that I could not do this via the app but that I had to do this via the website. And the website was as uncooperative. Your staff member in Yangon airport told me that this was an issue that has happened many times before. I think this is atrocious. I tried to correct the issue for over 45 minutes to no avail. 6.30am had come.

I had no choice but to pay the fine (otherwise I would miss my flight) but I think this is absolutely disgusting service. Your colleague has advised me to keep hold of my receipt and to contact air asia. Of course you have no phone service in Myanmar so I have no choice but to do it this way.

I would like to be compensated for my excess luggage pay (over the 39 dollars) and would like an explanation as to what has happened to your app.

Regards,
Lamia Arab

End of march 2017, I travelled from supadio airport, Pontianak city to kl with hand bag approx 9 kg. airasia'staff said they will have check the weight inside and I need to pay fine 600k rupiah. Or else I take out 2 kg and packing in box to carry it. They charge 1box 40k n plastic strip 20k without any receipt or bill. This stupid scam only happen in pnk. I hope management of AirAsia verify n check it. They r AirAsia staff that spoil the big name of this airline. This scam is still running till today in that airport

I flied two times with AirAsia. Both time it was delayed more than 45 minutes and the was no regret or compensation provided for the inconvenience all the passengers have faced each time. My baggage was around 10 kgs extra but they made it 15 kgs extra by counting the weight of laptop bag also which is considered as hand baggage in other airlines. I have traveled many times with different airlines I have never experienced such a bad service. In other airlines if sometimes some baggage is extra they don't charge even, even for 7-9 kgs they don't charge and adjust. But this airline charged me for each and every kg included laptop bag also and charged for it also. Earlier they told me that 10 kgs is extra. Later they charged me for 15 kgs. They charged 3500 Rs from me. I asked them to lower amount a little bit as I already booked very costly flight just one week back. I asked them to take 2000 Rs which is already not less but they didn't agree and the contact person was very rude and uncooperative. He warned me that if I'm arguing then he will put laptop bag also in check in luggage and charge for it also. I was traveling from Bengaluru to Delhi which is very less distance, it generally costs around 3000 normally in other airlines. But with AirAsia it costed me 10000 Rs just traveling from Bengaluru to Delhi. And there is no regret or compensation from their side for minimum 45 minutes delay everytime in the flight. I have had worst experience with AirAsia. I will make serious complaints for this attitude and service of AirAsia. I will take it to consumer court if possible. Seriously pathetic airlines. For me, AirAsia is worst airline ever.