Airsoft GI’s earns a 1.0-star rating from 3 reviews, showing that the majority of airsoft enthusiasts are dissatisfied with gear and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
King Arms M1A1 Paratrooper CO2 GBBR Airsoft Gun/ magazine will not cycle
We ordered the above gun as a Xmas present for my son. When it arrived it did not work, it appeared to be a problem with the magazine. We shipped the gun back which cost us $65.00. The new gun arrived approximately 6 weeks later. Once again there was a problem with the magazine, it would not cycle bullets. Rather than spend another $65 we decided to try to have it fixed locally. We got the gun back today. It is the magazine that is not working and it could not be fixed. I immediately called Airsoft G.I. but was told by customer service that it was a couple weeks past the 45 day warranty and there was nothing Airsoft G.I. would do. I stated we simply needed a new magazine, could they not call the manufacturer and request a new magazine. I was told by the customer service rep "no". I was assured by the customer service rep, that there manager, Alfred, would do nothing either.
It's really sad, that was my sons main Christmas present. We now have over $400 in the gun and we have never been able to shoot it a single time. I feel like a new magazine would fix the problem. However I was told repeatedly by customer service at Airsoft G.I., they would do nothing.
Any help would be appreciated.
SCAM
Please DO NOT purchase from this company ! I bought a gun. It never worked. I tried several times calling to get an RMA (required) to return it. Everytime I called they said it was on it's way. After calling for 2 months and getting nothing in the mail I contacted my Visa company and initiated a chargeback. Visa investigated complaint and ruled in MY favor. I then get a collection notice in the mail and now it is on my credit report ! I still have not received the RMA and the last time I called after repeatedly calling for 2 months I was told it had been to long to return it and they wanted me to give them the money back for the chargeback. Are you kidding me ! I have never had to file a complaint about a purchase with Visa and you know they would not have ruled in my favor if after thoroughly investigating they realized also that this is a SCAM of a company. They will rip you off ! Please be careful. Buy products from a different company.
Do not purchase product from this company
Do not purchase product from this company. They do not stand behind their merchandise. My son’s gun fell apart on the third use and injured his finger. I spent 8 months trying to get the company to take responsibility for selling a defective and dangerous product. All I wanted was a refund in exchange for the gun so they could analyze the gun and improve safety/design or pull the item off the market. They refused and hid behind a “48 hour dead on arrival warranty”. PLEASE, do not take the risk that your child too could be injured by a dangerous toy. The gun was $200 retail and cheaply manufactured (made in China). Airsoft GI’s customer service is inferior and dishonest. Patronize another retailer who truly cares about their customers and stands behind the products they sell. Airsoft GI does not care about their customers or their safety!
I totally agree with your complaint ! This retailer is a total scam. I have already contacted the A.G's office in California.
Airsoft GI Reviews 0
If you represent Airsoft GI, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Airsoft GI complaint handling
-
Airsoft GI Contacts
-
Airsoft GI phone numbers+1 (909) 869-0671+1 (909) 869-0671Click up if you have successfully reached Airsoft GI by calling +1 (909) 869-0671 phone number 0 0 users reported that they have successfully reached Airsoft GI by calling +1 (909) 869-0671 phone number Click down if you have unsuccessfully reached Airsoft GI by calling +1 (909) 869-0671 phone number 0 0 users reported that they have UNsuccessfully reached Airsoft GI by calling +1 (909) 869-0671 phone number
-
Airsoft GI emailssales@airsoftgi.com96%Confidence score: 96%salestech@airsoftgi.com95%Confidence score: 95%
-
Airsoft GI address21077 Commerce Pointe Dr, Walnut, 91789
-
Airsoft GI social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Recent comments about Airsoft GI company
Do not purchase product from this companyOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.