Menu
For Business Write a review File a complaint
Airsoft GI Customer Service Phone, Email, Contacts

Airsoft GI
Reviews and Complaints

Learn how the rating is calculated

1.0 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Airsoft GI Complaints 3

ComplaintsBoard
M
10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airsoft GI King Arms M1A1 Paratrooper CO2 GBBR Airsoft Gun/ magazine will not cycle

We ordered the above gun as a Xmas present for my son. When it arrived it did not work, it appeared to be a problem with the magazine. We shipped the gun back which cost us $65.00. The new gun arrived approximately 6 weeks later. Once again there was a problem with the magazine, it would not cycle bullets. Rather than spend another $65 we decided to try to have it fixed locally. We got the gun back today. It is the magazine that is not working and it could not be fixed. I immediately called Airsoft G.I. but was told by customer service that it was a couple weeks past the 45 day warranty and there was nothing Airsoft G.I. would do. I stated we simply needed a new magazine, could they not call the manufacturer and request a new magazine. I was told by the customer service rep "no". I was assured by the customer service rep, that there manager, Alfred, would do nothing either.
It's really sad, that was my sons main Christmas present. We now have over $400 in the gun and we have never been able to shoot it a single time. I feel like a new magazine would fix the problem. However I was told repeatedly by customer service at Airsoft G.I., they would do nothing.
Any help would be appreciated.

Read full review of Airsoft GI
Hide full review
ComplaintsBoard
S
12:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airsoft GI SCAM

Please DO NOT purchase from this company ! I bought a gun. It never worked. I tried several times calling to get an RMA (required) to return it. Everytime I called they said it was on it's way. After calling for 2 months and getting nothing in the mail I contacted my Visa company and initiated a chargeback. Visa investigated complaint and ruled in MY favor. I then get a collection notice in the mail and now it is on my credit report ! I still have not received the RMA and the last time I called after repeatedly calling for 2 months I was told it had been to long to return it and they wanted me to give them the money back for the chargeback. Are you kidding me ! I have never had to file a complaint about a purchase with Visa and you know they would not have ruled in my favor if after thoroughly investigating they realized also that this is a SCAM of a company. They will rip you off ! Please be careful. Buy products from a different company.

Read full review of Airsoft GI
Hide full review
ComplaintsBoard
E
12:11 pm EST

Airsoft GI Do not purchase product from this company

Do not purchase product from this company. They do not stand behind their merchandise. My son’s gun fell apart on the third use and injured his finger. I spent 8 months trying to get the company to take responsibility for selling a defective and dangerous product. All I wanted was a refund in exchange for the gun so they could analyze the gun and improve safety/design or pull the item off the market. They refused and hid behind a “48 hour dead on arrival warranty”. PLEASE, do not take the risk that your child too could be injured by a dangerous toy. The gun was $200 retail and cheaply manufactured (made in China). Airsoft GI’s customer service is inferior and dishonest. Patronize another retailer who truly cares about their customers and stands behind the products they sell. Airsoft GI does not care about their customers or their safety!

Read full review of Airsoft GI and 1 comment
Hide full review
1 comment
Add a comment
S
S
samloric
Mount Juliet, US
Aug 02, 2011 12:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I totally agree with your complaint ! This retailer is a total scam. I have already contacted the A.G's office in California.

Airsoft GI Reviews 0

Looks like Airsoft GI has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Airsoft GI, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Airsoft GI complaint handling

Airsoft GI reviews first appeared on Complaints Board on Dec 8, 2010. The latest review King Arms M1A1 Paratrooper CO2 GBBR Airsoft Gun/ magazine will not cycle was posted on Apr 12, 2016. Airsoft GI has an average consumer rating of 1 stars from 3 reviews. Airsoft GI has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Airsoft GI Contacts

  2. Airsoft GI phone numbers
    +1 (909) 869-0671
    +1 (909) 869-0671
    Click up if you have successfully reached Airsoft GI by calling +1 (909) 869-0671 phone number 0 0 users reported that they have successfully reached Airsoft GI by calling +1 (909) 869-0671 phone number Click down if you have unsuccessfully reached Airsoft GI by calling +1 (909) 869-0671 phone number 0 0 users reported that they have UNsuccessfully reached Airsoft GI by calling +1 (909) 869-0671 phone number
  3. Airsoft GI emails
  4. Airsoft GI address
    21077 Commerce Pointe Dr, Walnut, 91789
  5. Airsoft GI social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.