Airtalk Wireless review: Device + customer service

Purchased a iPhone 11 and committed to 120 days of service. Phone was defective (speaker and mic not working well) but also had noticeable cosmetic damage. But I tried to contact them immediately but could not get in touch with anyone and then realized I’ll be outside their 15day warranty. So out of desperation chose the leave a message option for 2more days without being able to actually speak with an agent. I waited over 1hr sometimes 2hrs! I am not exaggerating just waiting to be connected via chat or phone!

When I did reach an agent after showing them screenshots and receipts of my efforts to reach them under warranty dates they gave me great stress but issues a return postage. After receiving device on 1/29/2024 they told me 14business days max and on 2/27 I still did not get one. I called the agent that day and offered refund. I accepted after confirming my refund was on the way. Today 3/1 I get email saying my device won’t turn on no refund. I asked for the device back. Since I paid for it i believe I am entitled to it.