InvenTel
Reviews and Complaints

13:15 11/12/2022

I watched the product video online. The video indicated no shipping or handling charges would be added. When I went to the order form there was no place on the form to waive S&H fees. Upon further investigation and review of the Inventel.tv organization, I concluded they have zero integrity in product quality or in complaint resolution. Hence, I will not order ANYTHING FROM INVENTEL.TV ever.

I received my two Dash Cams a couple of weeks ago & fitted them last Friday. The Menu/Mode button doesn't work on one camera & the two cameras are two different models. What do I have to do?

My wife ordered the cameras about three months ago & they arrived about three weeks ago. Her name is J.A. Kane. The Credit Card she payed with has since been canceled & replaced.

Regards

Pete Kane

Townsville, Queensland

Australia

I tried cancelling an order on 1/25/22 for $63.33. Not only was I charged $63.33 anyway, but I recently was charged another $33.33 on 2/23/22. I did NOT order anything else. I'd like reimbursement, but can't contact anybody. A phone number is not listed and I have no other numbers or things to connect with this charge.

I bought 3 of the HD mirror cams for my family members for Xmas after having one of my own for a while. Only 1 of the 3 work properly. One has an upside-down video and the menu words are backwards. The other came on with the intro screen and never went past that; now it's blank. The reset button didn't correct either problem. A technician was supposed to call me back, but nothing so far. I bought it over 60 days ago, so I can't return them. I would not buy this product again.

The port to plug it in came out when I went to unplug it.

I got one of your mirror cams. it doesnt work. I want to return it for refund

Mirror Cam will not work.
It goes on, but that is it.
Buttons do not work.

I read and followed all the directions.
The mirrorcam buttons do not work or perform any functions.
I spent two hours trying to get it to work, but it will not.
The red light goes on, but not camera in right corner.

I can't get any one on the phone.

I want a refund.

Date purchased 9/11/2019

Confirmation Number:
[protected]

Thank you,
Carl Pagillo

I mirror cam worked a few times with no issues. I purchased the item from HSN. Now nothing is working on it. On the right of the mirror is icon slogan that will not go out. The buttons are not responding. I see on the web I am not the only one having the issues. No warranty but I would say this is a piece of junk. We all should be refunded asap. Now

I recently purchased 2 of the cobra coil mobile phone dock stand upon opening the devices it was discovered that both devices were defective one unit would not charge the docked device, the other device would not allow mounting of the cobra head connection device upon checking the second drive it was discovered that the White tab inside the coil was missing. I am very dissatisfied with my product and since I wasn't able to produce a record of my purchase the store would not allow exchange or refund I would prefer a exchange over refund as I believe thedevice will be a great product to have and use.please email me back with solutions or suggestions. Thank you for your consideration. Sincerely Joseph Cole

I ordered 2 units on 6-27-18. My order number was [protected]. My order total was $189.94. Both units were returned, on different dates, as they both began to malfunction within the parameters of your return policy. I have confirmed that you received both of them. After many emails and phone calls, I have only received a partial refund of $64.99. I am still owed $124.95! Who gives a partial refund?!? What is that? I have all receipts from my order and tracking info for my return(which I am out of pocket for). Each time I call or email, I get the same basic response, "Check is in the mail". Well, I'm here to say that is not true! There has been more than a reasonable amount of time for you to refund the money! This is unethical, not to mention shady, and probably illegal. My next steps are to take legal action and contact my state and federal attorney general offices. Last chance to make this right, Inventel!

I placed my order on Sept 10, 2018. I called them Sept 20 since I paid extra for express shipping. I was surprised that my order is under a different name. Told me to call back, I've been calling still the same problem. It's Oct 1, and called them again, worst they said I haven't paid it yet, they hang up my call. This is a terrible company, never never order from them

I bought this product and I have some complaints.
1) Camera works but has wrong date display when I put the chip in my computer to play back.
2) video only shows white screen.
I need to exchange this product or get my money back. This really shady business. My next move will be social media and the BBB. I hope can get this taken care before I got there. Looking forward to hearing from you.

They claim it was mailed on March 7, 2018 it is now March 23, 2018. Called "customer service" what a JOKE! Product coming from Henderson, Nevada. I told them I could walk there and pick it up faster then shipping it. Henderson, Nevada is only 3 hrs driving from
where I live in Southern California.
Customer service reps are a joke...they say it's been sent out but they have a glitch in their system and so there is no tracking. They claim
they use Fed-Ex. They lie it had not been mailed out, they have had my money since I placed the order. I cancelled order first she said I could not cancel order because it's already been sent out...then she said "fine I'll cancel it". I'm calling my bank.
This company is a SCAM!

cam is not working and it is stuck on white screen. Tried a different SD card and it didn't work. I would like a return address or number so we can exchange the product plz. We bought 2 of them and one works and the other one doesn't. Here is the order number [protected]. We just bought these the other day. I would like a new cam or a refund . Here is my email address [protected]@gmail.com and my phone number is [protected]. I would like this resolved asap

I ordered this hd mirror cam on August 4, 2017. I paid for expedited delivery for $7. Six days after I ordered I called them because UPS say lable was made but they have not gotten the product into UPS possession yet. I called hd cam customer service and after a very long wait I finally got a person. He went on apologizing and offering a refund for the cost of expedited shipping($7). I accepted that offfer. To this day August 17, 2017 (2 weeks after order) I have not received refund or package yet. In fact I was just told by UPS that they still show a lable made but they still have not gotten the package in their hands yet. So, over 2 weeks and the schmo's at hd mirror cam can't even get the package out of warehouse yet. I am going for a full refund and would caution all of you from buying anything from these people.

Ordered on June 22, 2017. It is now going on 6 weeks and have not received product. When u call customer service you are sent to a web site to check status. You cannot talk to anyone to get information or complain. Not a company to trust. Would not recommend this company to anyone. Still waiting on my order. They processed my payment immediately. This company is a rip off

I drive truck, and don't need a high priced dashcam, just something that can differentiate between a car ahead of me and the road. The cam was on sale at WalMart, and understanding that it was only $35 and my low requirements, I bought it.

The quality of the camera is something that you'd find in the un-wanted toy bin at a buck-shop. It looks decent, but feels like garbage. The manual is all but useless and the interface is terrible, especially because the buttons only decide to work about half the time.

I had the same memory card issues that everyone else seems to have, if they actually get the unit, and that is that it randomly decides whether it'll recognise the micro SD card or not, even when the cam's own format utility is used. It'll just randomly decide, during use, that it can't find the sd card anymore and this is if you're lucky enough to get it to find the SD card when it starts. None of the computers in my house would recognise the unit as a removable disc either. When it actually did manage to record a picture or video, I couldn't delete them - it said they didn't exist, even though it would show me a list of them. The problem likely stems from the fact that the camera is such a piece of junk, as well as the low grade quality of the micro SD adapter.

The mount is low grade and couldn't be tightened so the camera would stay pointing where you aimed it.

The battery went from full charge to zero in 11 minutes. I timed it, twice. ?

The video quality, while not needing to be great, was terrible and extremely grainy - regardless of what video settings were used. The low light feature (the useless little LEDs on either side of the lens) are seemingly there for cosmetics because they do nothing at night or in low light conditions. Didn't change the light levels or quality of the video and there are no settings to turn it on.

Their tech support is unsurprisingly terrible too. Their phone number doesn't work because they can't get their own phones to work, so you have to call another number. After (seemingly) the sole employee in tech support is finished in the bathroom and finally decides to answer the phone, he has no answers to any of the problems. His solution is for ME TO PAY to send them back their piece of junk, and then they will send me a new one. ? Based on others' reviews, their RMA/shipping service didn't seem like it worked any better than their camera, so I realized the smartest thing to do was take the piece of junk back to walmart.

Ordered item on feb 3, 2016, received it on feb 12, 2016 by mail. Noticed immediately it was broken! When you put the card in the slot to make it work, it did not click in to the space, so the cam won't work! I started calling on feb 15, 2016, 3 days after I received it. I am still calling! I have called 13 times, most of the time I was told they would send out a return sticker. I do not have a working printer (This I told them many times so do not send it to my email). But they said they sent it to my email (Was not in my email after checking day after day). They kept telling me they mailed the return label to my home, still waiting! The time to get my $52.93 back has passed by over 2 months.
I have spoken to so many people at inventel it is ridiculous. I spoke to glenda was the 1st person, remi, ash 3 times, c. G. A supervisor, she did nothing also. I wrote letter on line, was told management was contacted. Called on 4/5/16 the person hung up on me, he didn't want to here me. On 4/8/16 called manual on line, he said he was going to send the label by mail, still waiting. I wrote another letter on line and called again. Still waiting for a simple return label to be mailed to my home!