AliExpress
Reviews and Complaints

Hi
I ordered by your site https://www.aliexpress.com/store/314199
the product MAG250 +12 moths. order nr [protected].

https://www.aliexpress.com/item/Free-shipping-12-Months-Mag250-Mag245-IPTV-software-subscription-with-1PCS-Original-MAG250-MAG245-MAG-IPTV/32725119768.html

It was delivered on 11th of February. As I got serious problems with the box I wrote a mail to Sinostar. I was promised to get the money back when I contact the michael.[protected]@sinostariptv.com I waited for more than a month. Then I got the very short answer “Refund is not option”. I contacted as well the shop. We had a discussion they deny all the problems and they reject refund. It seems that both are just gaining time in order to refuse.
I was promised already four days after the receiving the package to return it. The dispute can be followed on my site of Aliexpress.
According to the product description the warranty is 3 moths.
They can't or doesn't want to solve the technical problem so I have to return the product.

Please help me to resolve the dispute.
PS
The emails with Sinostar is available in pdf format.

I bought a wig from a seller on AliExpress. In the past I ordered my wigs on eBay but after my negative experience with them I decided to try AliExpress. It seemed much safer, but unfortunately it was not. AliExpress is very unsafe place and no one is protected. Both sellers and buyers can be cheated, there is no way to check who are you dealing with and it seems like AliExpress moderators don't care about anything.
I bought my wig and the one I received was horrible. It was not the one I paid for, half of hair was missing, in other words - total garbage!
I tried to get a refund, but seller refused and called me a liar and the most terrible part was when I contacted AliExpress support and they did not even reply. That tells a lot about them. That was my first and my last experience with AliExpress, I'm not coming back. Avoid!

I haven been a Aliexpress customer for over 3 years, I never expect to get good products from them. I bought several cheap wigs before but I decided to pay a more and hopefully get a better quality wig from Windao Baokun Hair store. When I got the wig I was mad with the poor hair quality, it looked like a doll hair, worse than the hair from the cheap wigs I've purchased. I opened a dispute and the seller wanted to give me $40 opposed to the $58.77 Ive paid for. So we didn't agreed with each other until I was supposed to return the wig, but I didn't have the return address. So the seller was supposed to agree to it and send me the return address . Days later I received sn email telling e that the dispute was fineshed because I haven't showed a tracking number for the return item. I contacted aliexpress customer service. And I was told that in a couple days I was going to be able to ake an appeal. I would see on my order the word appeal click on it and ho from there. It never happened. After several long conversations with customer services I was assured that the problem would be taken care of. I was expecting an email from customer services. It never came. I contacted them again and I was told that my appeal was rejected I asked why, and the reason was that I havent showed a tracking number. I explained again what had happend and again I was told that they would review my appealling . I haven't heard from them. I contact the seller and told him that wasn't fair that I've lost my money. I asked for hod address yo return the wig. He said he would send it nut it never happened. I will never use that wig and I will never buy from this seller again. Stay away his products only look good on pictures .

Hi,
First of all I would like to point out that there is no shopping from Aliexpress. The suppliers they are hosting are deceiving people. They support them at Aliexpress. He's holding on to the suppliers. I bought the product for $ 85. I ordered the product to Turkey. Entry of the product to Turkey is prohibited. Customs did not approve the introduction of the product. The supplier knew that you would not give consent. As a bottom note on the page where the product is listed, if the customs in your country does not give permission, they can not make money. They are listed as pictures in this article. When the computer writings turn to my language, it can not translate because this is the bottom picture. For this reason I did not see this note. Customs product stopped entry into the country. The supplier does not recall the product and does not return the money to me. He was on the side of the supplier at Aliexpress and did not make money. Well, I am asking why you are selling this product to that country if you know the product is forbidden to enter the country. You're deceiving and cheating people. I definitely do not recommend buying from Aliexpress. Do not throw away your money. Supplier name: Vapethink Intermediate to this: AliExpress

I placed an order with Qing Dao Rusa Hair Products Co., Ltd on 2 January 2017.

I purchased 26" Brazilian Lace Front Wig in Natural Virgin Colour, Small Cap Size. I received the wrong capsize so I complained to Selle but the Seller ignored my message.

After 25 days, the quality of the wig changed; the hair became very tangled, matted and dry. I did not dye or use any harsh chemicals on the hair, except shampoo and conditioner. I complained to Seller showing pictures of faulty hair, the Seller ignored my messages and removed my feedback.

I sent another message to Seller asking for my money back, no answer.

The Seller sells products that are not as described on the page. The product is 100% synthetic not Human Hair and is not value for price sold on site. DO NOT buy from that store, they have refused to return my money and this is Fraudulent behaviour and against consumer rights. I will take further action.

I had order a product on 10 Oct 2016 on Ali express online shopping.
The delivery time is 55 days that means 5 Dec 2016. I check my order on tracking system through the tracking number provided to me by aliexpress.
The tracking system is last updated on 13/10/2017.after that tracking system is not up date till today. 8/2/2017.
I contact aliexpress regarding my order but ever time they give the excuses that they are just give us the platform to me to buy the product all the responsibility is of suppliers to deliver the order to me .
I contact supplier several times and they extent the delivery time 2 times without informing me .Today on 8/2/2017 is a extended date but I have not received the order.
Order number: [protected]
today I received the mail from supplier after contacting them by my side

here is the mail from supplier
Cherry Liu
[protected]:43
Dear friend, sorry the system couldn't extend more ! I'm very sorry for it, but I have asked our post, and they said it has arrived your country, so could you pls check it with your local post ? If still not. pls contact me.it may be hold by them.

They know that the system can not shown the details if you are not updating the system in a specific interval.

Just I want to know from Aliexpress
1. Why they are not taking the responsibility of order and if the order is not delivered to customer who is responsible.if you are buy the money from me to your account .
2.After informing by the customer that supplier is not updating the tracking system of your web so what are you doing .
3. I think aliexpress is using our money for this time being
4. Aliexpress just till we will refund your money but who will pay the interest ( its not delay by 1 or 2 days its almost double of your delivery time given by you on your online shopping site)

more over today on 8/2/2017 there is no mail from aliexpress for enquire about the product delivery.

I feel Ali express is one of the worst online shopping Site I had ever face .

I paid this company for a mobile phone pouch on Dec 4, 2016. Today is already Feb 4, 2017. I still have not received my item. I sent this shameless company several messages but they just ignored me totally.

I opened dispute with Aliexpress days ago. But Aliexpress keeps on extending the seller reply days. Keep drag on the case. Not willing to refund.

DO NOT BUY FROM ALIEXPRESS.
DO NOT BUY FROM: LOVE FASHION CASE, China.

SCAMMERS.

I ordered an item from aliexpress since november 25, 2016, the item according to the information provided by the seller and aliexpress has left for its destination since 29-nov-2016 and up till this present moment 01-feb-2017, i'm yet to receive my item.

This is an ugly experience for me for the 1st time in canada and I wonder why this is happening in this present dispensation of technology. Below is my information

Name: sunday olatunde
Tracking no: rb132048501sg
Item ordered: nike sneakers (grey)
Destination: 106a - 1505, mckercher drive, saskatoon, sk, canada
Email: [protected]@yahoo.com
Phone #: +[protected]
Thank you

Ordered a dog bag and it arrived with a broken zip and inner lining split - extremely poor quality. I contacted AliExpress straight away, opened a dispute and they told me I would get my money back. Two months later and no money and AliExpress closed the dispute and won't reply to my emails. Total crooks!

I would not suggest anyone purchase from this website unless you want to throw your money away.

I have bought three chandeliers from the company mentioned above. I have received them but they are completely different from the picture shown in their website. So I have contacted the seller by email to explain the problem, their replay usually very late and I needed to message them many time to get a reply and even their reply is not sufficient. I accepted to send me more crystal ball as there were shortage but I have received nothing. As I am not satisfied and the end I requested a refund but I have heard nothing from them. I am not happy with products and the way their attitude and on top of that my problem has not solved
My purchase was in November 2016
Please see attached photographs for chandelier in their website and the photograph of I have got after I assemble them

I have purchased a tablet from AliExpress. I heard a lot about AliExpress but never ordered from it before, that was my first experience and must say that it was terrible. After what had happened to me I'll never buy anything from there again, in my opinion this site is unsafe!
I bought a tablet and it was a present. When it arrived it looked fine, there were no visible damages. But unfortunately tablet did not work. When I tried to turn it on it did not respond and no matter what I tried I wasn't able to make it work! I contacted the seller and he refused to help, he called me a scammer and claimed there was nothing wrong with the tablet. I sent a complaint to AliExpress support and they said they'll look into my case and nothing. I'm extremely disappointed and disgusted at the same time! Worst online shopping ever!

I purchased an adapter for to power my internal hard drive as my laptop died. The adapter immediately overheat and tripped my fusebox. When I file a dispute, they decided to side with the seller and ask me for a video proof. This means I have to plug in and power up a broken adapter just to prove my point. When I tried to tell them, they just ignore the fact that my safety is one of the huge concern.

I bought 4, received 3, the seller says he sent 3 and I was not reimbursed. Alis Express decided the seller is correct because of a the weight. The problem is that he is lying about the weight of the box. It is much heavier than 12 g.
I do not accept to be robbed like that.
If the own seller says he sent 3, why did not I receive at least 1 piece reimbursement? What is the problem with Ali Express staff? Are they protecting bad sellers?

This is a copy of my Compliant for Aliexpress, made on their site, as follow :

My Story : I have the order [protected] . Money payed succesfully, package not arrived until nov (we are 7 January 2017 ! ) . On the tracking site, last barcode scanning appear in 02.11.2016, on the Airport terminal, but NOT arrived in my country yet (65 days !) . I have contacted the seller telling the situation, but the only response I have got was " the seller can't track the order, please wait, please don't open dispute, please be patient...Is delayed because 11.11.2016 selling..., etc"

I have contacted many times your Customer Help Service, I am very dissapointed, HELP customer is a joke, I have presented my case about 3-4 times, but with no concrete result. I can't believe that in this particular case Aliexpress CAN'T TRACK A MISSING PACKAGE ! Is embarrasing for the customers, and I thik that the last orders I have made will be the LAST orders ever on this site.

My money are gone, my package is missing, the seller did't know anything and your Customer Help Service tell me to be patient. In this case, I have asked the operator to open for me the procedure to get my money back, and the response was that It will be ok and she make the procedure for me, and I should receive one mail. So, in this way I was lost the time to open dispute after 15 days my order has been complete...I don't understant how my order can be complete BEFORE I RECEIVE THE PACKAGE? You are a big online site and you don't have the possibility to find one shipment? In this case, tell me HOW you protect the customers? I have spoked only with your robots on Customer Help Center, can you give me a mail adress to report to a supervisor my case?
It's a shame on your image, and it seems that my case is not singular, there are many more, Before that I was thinking that Aliexpress has been changed in good, but it seems that the buyers are very ignored in some cases, like me.
Can you give me a solid response :
- where exactly is my package?
- why I can 't open a dispute because my package is not arrived, even than the Buyer protection is expired? I don't have received the goods, but my payement was released !
- who is responsible for my missing package and how can I report this?
- is an International Court for customers that can help me in case Aliexpres is not capable to clear my situation?
- can the seller return my money with another procedure?

Before you respond to my complains, think that I was confident making my orders on your site, but in this case of mine is a shame that nobody can't help me in this point! no tracking after 02.11.2016, maybe is in the airport terminal?nobody knows?In my country i was asking the Romanian Post, I was cheking the track number but it seems that is not entered in my country yet. YET? we are January 2017! I am tired about talking with the robots operators on Help Center, I want a solid response, to know what I suppose to do after this...maybe to quit buying on ALI? maybe tell everybody that somewhere on your site my money has been stolen?where? my package has a barcode, so it can be find somewhere, if one Aliexpress official person ask this.
In the end, I want to tell Ali express that this case is a negative experience for me, I have orders made in 15 .11.2016 arrived so far, but with the mentioned package is happened something.Something that only YOU can clear, officialy.
I hope that you will help me, I don't want that order to be the last order ever on your site, I hope that your Custom Supervisors are professionals and will done this for me.Can you investigate more deeply this case? Regards, and I hope you will made the effort to keep me as customer...

Hi ali express team

Ref : i. p00060817564180 order no:[protected]

Further to the order reference number, we received wrong item with same reference number which have been intimated to your good self-vied mail as attached. and have been informed that you will resend the same within 20 days’ time unfortunately even after 70 days nothing is happening and not even received a feedback from your side even as a courtesy

As you know ali express is one of my favorite site which we trust and order generously but these unprofessional gestures and un ethical gratitude’s are really un professional and un parliament

We still expect an update at least as a courtesy from your side in a positive note

Thanks and best regards,
Rashid
[protected]@gmail.com
Mohamed. [protected]@mannai.com. qa

Md. tousif hussain reza
[protected]@gmail.com

Plz find herein below the list of the products that i booked 3-4months back through aliexpress. with payments made. but these products are not yet delivered at my address.
Kindly send it early. or refund me back my money.

1.
‎order -id   = [protected]
Order time = [protected]:26
Beautiful 6 branches 10 head floral artificial flower bouquet silk flowers spring daisy flowers artificial for home decoration

2.
‎order -id   = [protected]
Order time = [protected]:18
Green artificial plants fake floral plastic silk flowers eucalyptus plant flowers office hotel table decor artificial grass

3.
Order -id   = [protected]
Order time = [protected]:15
Big sale 1 branch small artificial plants grass fake floral plastic silk eucalyptus flowers for hotel wedding table decor

4.
Order -id   = [protected]
Order time = [protected]:10
European top-grade simulation flowers roses six branches artificial plants decorate the housein hand love gift

5.
Order -id   = [protected]
Order time = [protected]:36
The new pp plastic flower pots small pots nursery pots height 8cm 10 pcs  selection

6.
Order -id   = [protected]
Order time = [protected]:36
3 pcs seeds rare exotic delicious fruit mango seeds mini home bonsai pot and garden free shipping

7.
Order -id   = [protected]
Order time = [protected]:16
5pcs/bag giant miracle fruit tree sea coconut seeds summer high-nutrition juicy fruits amazing perennial woody plants in garden

8.
Order -id   = [protected]
Order time = [protected]:40
Japan 20/bag rare sapodilla seeds fruit bonsai edible ornamental tree seed muricatum solanum mango shape sementes plants garden

9.
Order -id   = [protected]
Order time = [protected]:59
Valencia oranges navel orange blood orange fruit large seed stock 10 seeds/pack

10.
Order -id   = [protected]
Order time = [protected]:46
Valencia oranges navel orange blood orange fruit large seed stock 10 seeds/pack

Sir, it is to inform you that i have made the payments of the above mentioned products. but these products are not yet delivered to my address. it is almost more than 3-4months.
Kindly deliver it early. or refund me the money at my account.

With regards,  
Md. tousif hussain reza 
+[protected]
H/ no- 4, opp aseb billing office, hedayetpur, near guwahati club, guwahati- 781003, assam, india

Purchase a sandals online via aliexpress.
Seller provided china post tracking number to avoid dispatching time expiry.
Yet i requested tnt delivry and was charged $30
Total cost $ 95
Parcel landed in south africa.
Supplier declared value to tnt express as $ 80
Customs charged me r890 clearance fee
I requested the refund of $40 from supplier by doing a dispute.
It was approved.

Customs requested my payment for this transaction . Which reflected $ 95
Customs said i must pay r2500 penalty for false declaration before they can release the parcel.
This means the sandals will be costing me r 5000 ( $350)

I contact aliepxress and the seller.
Both are ignoring me.
Sent an email to ali and the supplier.
Week later no response.

Spent over r 100 000 at aliexpress and this is the outcome.

I have a problem with AliExpress. I purchased a pair of shoes from a seller on this site and received a wrong size pair. I contacted the seller and he asked me to ship them back for a replacement. He refused to give me a return label and I had to pay $20 for shipping!
Seller received the shoes but he did not send me a replacement pair. I tried to contact him many times but he did not reply. Then I tried to get some help from AliExpress and they also ignored me. This website is not safe, I would not recommend AliExpress to anyone!

Hi,
I need to gift my fiance and her family a beautiful gift for which ask this seller which I find this torch as I already had this from another seller and when i need to purchase from that seller the torch is out of stock so I search aliexpress.com to buy from another seller and I found this seller and I ask him which one is best one from my fiance and after his recommendation only I placed an order with Order ID: [protected] Order time & date: 19:22 Dec. 21 2015 for 5 pieces of LED Torch. Out of 5 3 are faulty I Inform seller regarding this issue but he did not response many time then he ask me to send proof of faulty I click pictures and send him then he ask me to video proof I capture it and send it then he ask me to place another order of at least I torch then he will send total of 4 torch then I ask Why I have to placed another order and after that he avoid to response.

GURINDER SNGH
+91-[protected]

I have ordered many things on AliExpress, I received some of them but couldn't receive most of them so I opened disputes for these orders.
AliExpress have payed me full refund for some of them, partial for one and then they have blocked my account. And they started to reject my disputes since then, so I get no refunds because my account is blocked.
I couldn't even get refund from the order that AliExpress and I agreed for full refund. I accepted their proposal, but then they changed the result and did not pay.
I cannot contact anyone because my account is unavailable. I have purchases to come, I need to contact the sellers but I can't. Also, they give no chance to talk someone in the company or make any kind of objection to anyone, you are being left hands tied in thousands of kilometres away.
So, they just ban you and shush you and pay you nothing whenever they want without addressing any proper explanation and that's all? That is not acceptable!