AliExpress
Reviews and Complaints

I ordered a ski helmet in mid November 2018 and I received it after 2 months in mid January 2019. When I opened the parcel I show that helmet was damaged and I sent my first message to supplier MERBAO No 5 Store. They ignored me completely. I send 3 other messages and tried to open dispute but there was no reaction! This is the worst customer service I ever experienced ! Aliexpress should do something in these cases when suppliers behave this way because who will trust Aliexpress ? I am afraid to place an order by Aliexpress again. I want my money back !The order no was [protected], the tracking number LX924598194CN and I paid USD 35, 90.

Hello,
Today i will Received My order(Order ID : [protected] - PIX LINK / LV-AC05 miniwifi Router ) But Your Sending Damaged product its not showing wifi range wps botton not working & LAN-WAN not connecting with Computer & modem ( on light indication in router) only power light & 1 bar sinal light are there all ways no default Router wifi range to connect mobile Please Replace this Sent to New product. last 1 months Im Waiting to this Product than i get Damaged Product don't Cheat me. Im your Regular Customer...

note:- I want to Replace My Product Please Sent New One

Same problem for me. Seller is not interested in replacing defectiv electronics.
Stay away of. Globale Electronic Style Co., Ltd

Exactly same experiance for me and buyer@aliexpress.com is no longer working. I am disappointed about aliexpress

I ordered an iphone 6s plus & receive the phone in totally damaged condition & also paid custom duty for the same, Dsipute is opened since a month now & i have uploaded all the images, videos of the damaged product & the are not refunding my money back

Order NO:
[protected] (Dispute Case NO:[protected])

I didnt receive my watches

but how is that aliexpress cant do any thing about it.

i was a victim too of the same issue. the seller sent me non standard compliant product. and i have become a scape goat.

i asked aliexpress for warranty. but it seems that aliexpress is keen with the seller.

manish

Marilyn,

I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group

Pay always with a credit card and if fraud occurs Block the transaction. In most of the cases within 6 months is possible. But the best is : DO NOT ENGAGE WITH ALIEXPRESS IN ANY TRANSACTION.

After 3 weeks of negotiations with seller in Shop [protected] Store/Order ID: [protected] and 3 long chats with your agents i accepted finally the proposal from this seller to send a new phone.

I trusted this seller and now that the dispute is closed the seller is not sending the new phone as agreed in our last conversation.

I am sending you 4 screenshots of the last conversation in which we agreed that he sends a new phone without me returning the defect phone

Aliexpress sellers are almost fraudsters. The pity is aliexpress customer care rep was telling aliexpress has a strong policy to punish mis-behaving sellers. But they work hand in glove and indirectly support the sellers and bullying the buyers.

They stole my money too... the customer service team lies. Look at the name I spoke to in just 2 weeks:
chat ID [protected] - .Gells and Rhea
[protected] for chat 2018.05.11 - Mimie [protected] for chat 2018.05.14 - Collen
for chat 2018.05.21 - Caela
for chat 2018.05.22 - Carina
for chat 2018.05.22 - Morin Morgan
[protected] for chat 2018.05.23 - Savaigne
for chat 2018.05.26 - Lenalyn
for chat 2018.05.27 - Kelsey and .Winter
for chat 2018.05.28 - Candy and Emma - Manager

They are cheaters but don't care because no one holds them responsible. I twice when on to the live chat and complained and explained the circumstance with all the details, twice was promised that they understand and will resolve, months later still no response. STAY AWAY FROM THEM. also i delete their rubbish emails but it keeps on coming, choosing unsubscribe does nothing. their like a plague.

AliExpress are a bunch of cheaters.

I agree, The shipping can cost more than the ite, . pics are clear that it's the sellers fault and yet AliBlindExpress can't see that and ask you to return item at your own cost. No wonder these thieves are getting away with it. They send you crap and no that Alibaba is there to protect it's 40 thieves

I am sorry that several of you on this board have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

With that said, I’d still like to help.

AliExpress.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here: https://login.aliexpress.com/buyer.htm?return_url=http://channel.alibaba.com/complaint/home.htm (you’ll need to log in) or send an email with the particulars of your situation to buyer@aliexpress.com.

We can’t resolve 100% of customer issues, but I promise that we will try.

Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group

Ali express and supplier join hand to cheat the buyers

Hi ALL OF YOU !

I find none like big cheaters like Aliexpress joining hand with suppliers. My case history is this.

My order No: [protected]

Placed on 9th January 2012

Product : Wifi booster 2W

Supplier : 1buycart Co., Ltd ( No.504670 Store).

Contact Name : tu aiming / Lu Lu

1. After Placing the order by making full payment, the supplier did not bother to respond me for a week time.

2. I suspected the fidelity of the supplier and demanded for fully repayment from Aliexpress on 16th of January 2012

3. Finally she gave me a tracking No. [protected].

4. Even after 6 days the tracking No. was not traceable.

5. Finally on 19th of January (10 days later) the consignment was picked and sent.

6. The consignment arrived on 20th January 2012 at Bangalore / India

7. The consignment could not cleared from the customs for following reasons.
a. The items description mentioned as "Controller" instead of "Wifi booster"
b. The quantity of the items mentioned was "ONE" instead of "Four"

8. The custom department charged USD 132/- for declaring wrong description and wrong quantity.

9. Finally the consignment reached on 28th January 2012 at Coimbatore / India DHL office.

10. To my surprise, when I opened the consignment at DHL office, the items were not the one we ordered. Instead 2W, the supplier supplied 1W - 3 Nos and
2W-1No.

11. I refused to take delivery of the product because of wrong supply.

12. I complained to aliexpress.

13. To my surprise, Aliexpress, demands me to clear the consignment by paying the duty and pay another USD 132/- to the supplier to proceed with the case.

14. How stupid is this. For a wrong supply I have to pay the duty and then pay another USD 132 /- to supplier again to proceed further.

How cheating is this. I am already on the job of publishing this in International Journals and media.

I request all the readers to be very alert before proceeding with Alibaba. They are cheats. So far I have lost USD 344.80. I have not got the refund yet. They are playing fishy.

GOOD LUCK ALL OF YOU FOR DEALING WITH ALIBABA

I too had the same problem. Ali express join hands with supplier to cheat the buyers. Ali express is not consumer protective. I alert all the people to be very cautious before dealing with Ali express.

I put my order on aliexpress and make payment. Results: my order simplily was frozen and finished. I sent msg and msg to seller no reply. I try to make refund of my order no results. Conclusion: I close my account. This is a bed site to shopping. Never buy in Alibaba or Aliexpress. Don't put your money in risk. Tks.

when ever i buy any clothing from ali express they show good stuff and send cheap knock offs..with different material which is easily torn.. and when asked fr refund dey say that thiers nt much evidence so we r not eligible fr a refund...thats fraud and it didnt happen with me for 1 tym nt several tyms...bloody ripp offs!

This is true. I paid $90 but received a fake cheap DVR without required features and with a counterfeit SanDisk TF card (real size 8Gb although marked as 32Gb), Opened a dispute but the seller still continues to sell this fake product. Customers are not protected from swindlers. Do not buy there.

I wish I had seen your post BEFORE I purchased from them! We purchased a motherboard that would not function properly. The first 5 or so responses were telling us things to try. We are computer techs we know what to try and we had tried it all. It simply was NOT WORKING! Finally I get the RMA information and send the part. They attempt delivery FOUR times. I sent numerous emails to the person I was dealing with and finally (coincidentally on the 46th day after their 45 day return policy) they tell me she is no longer there and they will go get the package. BUT...now they will not honor a 45 day warranty because no one "picked up" the item until the 46th day! W T F?

Now they tell me that if I spend more money they'll help with repair costs? Here is her answer "so this is happened now, so i tell u, if u can buy some other things from me, then i can give u some discount to make up the charge for repair, u know i must to handle like this for this is the rule, can u see me. about to pick up the parcel u return, it is not no one to pick up, for the forwarder inform us to pick up on 3th, Aug."

The parcel was there, I had been informing someone that it was there, it was a stall tactic to avoid warranty I am certain!

SCAMMERS! Hope others will search out this company before using them!

I bought 3 key reprogramming machines from a vendor on Aliexpress.com and all 3 did not work, I tried to reprogram several vehicles with no success, I contacted the seller and she just told me that I was doing something wrong and she would not take them back, this site is a scam and I would NOT recommend it at all, stay AWAY ! A KEY REPROGRAMING MACHINE FOR 115 DLLS FREE SHIPING SOUNDS TO GOOD TO BE TRUE AND IT WAS.

I purchased bunch of items from a reseller ( Shenzhen Kaweier Technology Co., Ltd), and things have been fine till I received the order, but then it turned out to be a terrible experience. Basically, one of the items was clearly broken... I sent an email to the reseller with a picture of the broken item and was told to fix it myself and offered a $5 dolar refund (items was $40). I told them that I can't get it fixed (living in a small town), and so they asked me to send it back to China for repair and that I should pay for the shipment. And, the issues started from here on:

1. I am not a pro English speaker myself, but at least I can explain my self. The customer reps there cannot speak reasonable English. I mean, you get messages like: "Why this product is $40, also let us refund the freight, we in the mail, is free shipping to you by mail in the past. Now let us refund the freight to you again. Why is that?"

2. Aliexpress.com complaint center is terrible, just simply terrible. I opened a complaint, uploading all the pictures I have and explained the situtation, and kept receiving messages like "no evidence" provided, and some random emails like "your payment is being processed", "confirm your deliver", etc.

3. About 2-3 weeks later, I got an email from aliexpress saying that the complaint is rejected and money was transferred to the reseller due to insufficient evidence (again, I uploaded pictures / explained the thing twice on the site, it is still there)

4. There is no place to contact on aliexpress. Check their site, there are some stupid / insufficient automated systems, but nothing that you can contact an actual customer rep.

At the end, I ended up throwing $40 away.

In summary, just stay away from AliExpress. You think you can save a few dollars, but you end up wasting a lot more!

They are scam. most of the products in their webpage is not viewed with the actual price but lower, just to fool you to order the product an there is no way to cancel the order once you learn the real price and all the exact info. My opinion do not order anything from them, unless you want to give some donation to them poor Chinese people.

I bought the stuff from the website www.aliexpress.com/store. After I paid my bill, I received the tracking number, which turned out to be fault. I sent email through their website and asked for the correct number, but I haven’t received any response. I don’t know what measures to take now, maybe someone can advise something useful, please.

This company has some nice products, but you're taking your chances on getting the right order and trying to return it. If you don't mind loosing the money, go for it. Their phones have been disconnected and they do not have any service after the purchase. I have tried emails, their contact information and every avenue to try and return my purchase for a refund, and it is like they fell off the face of the earth. About a year ago I ordered some bathroom faucets, they were beautiful. I ordered from them again, however this time they sent the wrong item and since they are no where to be found, I now have a $200 item I can't use and will not be able to regain my loss if I tried to resell it. Too bad, they had potential.

Never order anything even if it's a few dollars less than Ebay, as they are crooks. I bought 1 android tablet on June 27 and have not received it yet and the seller does not answer my email so I bought another one on Ebay last week and it is arrived in Canada this morning. I lost 107.00$ with Aliexpress and will never buy anything again as they do not accept Paypal anymore and never credit anything and their ESCOW customer protection only protects their sellers.

Anyone who deals with this site is looking to lose their money. Beware of blacksmith golf and don't deal with bob the manager. Alibaba should be struck off.

Aliexpress taking parts for sellers. You can not file a claim when you discover that you have been scammed. You can only file a claim if you do not receive the item. I have been scammed by Aliexpress. I have bought many electronics and ALL of them become
broken after a few times use. My suggestion DO NOT buy electronics from Aliexpress. They look cheap but they do not work. And warranty is a joke.

i have placed an order on aliexpress
the seller aasked me to pay directly on hers paypal
after paying i've received only a small part of the order
the seller has closed the shop and refuses to answer my emails
the sellers name is : JIAII LI
e_mail address of the seller is : [protected]@qq.com
seller's paypal is : [protected]@qq.com

stay away !
don't trust china's seller

i paid to Alipay Singapore E-commerce with account number :[protected] on monday 20TH MAY, 2017 via bank transfer from Nigeria. i could not receive any information that money has been received, i tried to login in as member but is blocked ! what is happening ? is it not safe to pay by aliaexpress? The payment is for three (10 inch android 4.0 via 8850 cortex a915 ghz processor HDML wifi camera mini laptop with DVD drive) Laptop at Shenzhen Tianbao Electronics Co., Ltd. THE SUPPLIER IS PETER XIA.. please help to do something about it. my email is: lamina.lukman@yahoo.com. thanks

also called number and been cut off

Yes ! I do agree. Never I would use this services again

Moreover, If you try to delete your account or personal information from Alibaba, you will hit a wall. I have been trying with no success so far. Please let me know if you can!
Is there a place were we can escalate this or report it (to some authority) as internet fraud ? as we are also out of pocket dealing with this so called company.

Very few trustworthy suppliers on this Aliexpress!

Buyer beware! I've been defrauded by numerous gem merchants who would advertise "natural" EGL/GIA certified gemstones. They charge a pretty penny too. In order to defraud both aliexpress and the buyer, these vendors would provide a tracking number to make it appear that something was sent.

I have never received what I ordered. Instead, I would receive bits of worthless GLASS or metal. Getting a refund is a nightmare!

Beware of these suppliers:
http://www.aliexpress.com/fm-store/205928
http://www.aliexpress.com/fm-store/904782
http://www.aliexpress.com/fm-store/705895

They're horrible feedback is testament to the numerous victims being scammed.

Do your homework before buying anything on this place!

I've had some good products from Ali express, but,over the past years,

in my experience, long term, things go wrong often enough that it's less stressful to

buy from more expensive, but more reliable sellers.

The website is incredibly difficult to navigate and the layout incredibly user unfriendly. I can't even locate my shopping cart -and the only tech support are auto-bots...WTF?

All are advise to stop buying from AliExpress. The customer Agent really suck. They are all mindless. It obviously shop the seller not serious sending goods yet ask me to wait till 11days then only cancel. Time wasted and now wait another 10-20days for refund. The moral of the story is you will lost your currency conversion. Buy nothing..

I have dealt with AliExpress for years now, while living in SE Asia. I have found that roughly 60% of all goods are either fake, faulty, misrepresented (lied about), or don't show up. The items that do show up or work, work poorly. I do not recall a single purchase in which a single item worked 100% as expected. I have been forced to file numerous (7-9) disputes with upper management. In all cases I was eventually refunded, but in most cases it took many months to actually get the funds back into my bank. The sellers will lie and produce fake documentation, which then must be disproven and it all takes time and energy. They are hoping to frustrate you to the point of going away. I am currently fighting a case in which a case of sticker-tattoos simply never showed up. After 2.5 months, the seller refuses to refund, although tracking shows the order as lost. Aliexpress will step in shortly, though it will still take about two more months to get the refund. That's it for me. I live surrounded by Chinese here. They are the worst people on earth. They are even worse than the Russians. I will be deleting my Aliexpress account once my refund is in my account. There is something truly wrong with these people. No other people on this earth act like this. It's as if every single one of them was raised by wolves, and have never been exposed to the real, outside world. They have no idea how to conduct normal business, or how to act. STAY AWAY!

Aliexpress sucks big time. I ordred an item. Then, the seller told me "item is sold out", please cancel order with reason "other reason. When I cancelled, I selected "item out of stock". The seller refused to cancel the order. I did the same again. He refused again. I contacted Aliexpress support to draw their attention on the business practices of this seller and to ask them if they could force him to cancel with the actual reason "item out of stock". They advised me to select "other reason" just to satisfy the seller. That's ridiculous.

AliExpress faking the rating: 100% rating with 2 negative feedbacks:

The item ordered is in black color, the received item is in blue color, furthermore the item is not the same brand and neither the same style.

Aliexpress: cheap, substandard quality, horrible costumer service - worst online retailer ever to do business with !
Once again, Aliexpress also proved to me that never to do business with Chinese retailers. While initially the price is attracting, the get what you paid for ...or not even.
I purchased recessed lights from a retailer- items arrived about 1 month after purchase -which is not only an eternal time for shopping, but also protects the seller for a negative review- as you cannot submit review after 30 days of your actual transaction. Items arrived, one of the light failed working after a week. I contacted the seller, who ended up jerking me around with back and forth emails wasting my time...instead of admitting that the item was cheaply made, substandard in quality and offer a replacement. I only spent 45$, and we are talking about a 10$ worth of replacement.
Decided to repurchase the same light from another seller... few days later i get a notification that my pucrahse was shipped. Then a month later -still waiting on the item to arrive-I get a another notification that my shipment was canceled. No explanation or refund.
Maybe this is how they do business in China, but this poor ethic wont last in the western world.
Save yourself the headache and stay away from Aliexpress.

Do not buy through aliexpress, their so called 'buyers protection' is a load of crap. they get the money and then it's your problem. even with proof of payment, orders, everything possible, following their processes, still no product and no response... because they decided the item was received, even if there is proof that it never even arrived in the country it was ordered from. unable to open dispute, but there is proof that I did communicate that item was not received. twice posted complaint on live chat, was twice promised it will be resolved, still months later no reply.

Stay away from aliexpress! 1111