Alight Mobile
Reviews and Complaints

4.8 rating but I literally cannot see a positive review in the last several months?

App is trash. Slow, buggy, sends to website for basically everything which is also slow and buggy. Incapable of attaching documents to a reimbursement request, will take photos only. Zero real support from the company. Denied claims with no explanation besides ‘send documentation’, which I did, but no mention of what is missing or what is still needed. This is a corporate wellness reimbursement not underwriting for a mortgage!

App used to work fine. Now when I open it makes me select employee, I enter employee credentials, but then instead of logging in like it used to now it just goes to a blank white screen. Have tried deleting/reinstalling, and the open in browser link just loads an error page with the following:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Sun Oct 03 09:47:23 CDT 2021
There was an unexpected error (type=Method Not Allowed, status=405).
No message available

I’ve been trying to access my LOA for almost 2 hours now with no luck. The app is worse than the website and that’s saying a lot. It doesn’t load. If you do by chance get it loaded, it redirects you to another page and that page doesn’t load AT ALL. There’s no access to my secure messaging anymore, there used to be. I can’t check on my secure messages or the status of my LOA unless I sign in with the web browser. There I barely have access either. Their ENTIRE system is a joke. One big freeze up after the other. I really hate this app.

When I search for my employer, it sometimes will not show any results. When it does, and I select mine from the list, it takes a good 20 seconds to respond. From there, I’m given a variety of errors. One states there is a glitch in the system and another stating that the mobile platform for my employer is unavailable. The name of my employer is also cut off in the error. My employer’s name contains an ampersand (&) and it seems to be confusing their system (or at the very least, is messing up the error messages because that’s where the name cuts off).

I’m not understanding what the point of this app is i can easily put in all of my login info into all the fields but once i choose to sign in it loads absolutely nothing just a blank loading screen. I tried to use the website and it can’t find my company name which makes no sense when the app displays it with no problem has me seriously regretting signing up wen i cant even manage anything. NEEDS TO BE FIXED IMMEDIATELY. I’m not the only one having this issue if i go by the reviews. Having people pay for something they can’t even look at its terrible business

Went to look for a doctor on the Alight website in my area and almost all them were listed at the same address, which is not possible, and mostly the same phone number. The doctors did not work for the facility at the address listed and most of the phone numbers provided were the same facility, again wrong information. It makes me wonder what other information is incorrect. Not sure what the Alight app or website would be used for other than looking up this information. They use health grades for reviews and Bios so there is not much benefit using Alight that I can see.

I only use for a Health Reimbursement Arrangement and would like to be able to add remarks when submitting a claim, not to solicit a reply, but to provide additional explanation when it might be helpful for claim processing.

It would also be nice to be able to request changes to recurring amounts when Alight fails to update. Example: I had premium increases for insurance premiums that I expected to be updated by Alight since I bought the insurance through their agent, but continued to be reimbursed the old premium amount. I tried calling today, but lost patience after over 45 minutes holding.

There is no way this app has a legitimate 4.8 star rating. It is the most convoluted and difficult to use interface I have ever seen, slow and extremely confusing to use. I have to click on the account balance repeatedly in multiple summary screens and wait for pages to load just to see a breakdown of my holdings and then to get to the brokerage account I have to find the hidden option and several more clicks later actually see what the holdings are. Forget actually seeing any historical charts or balance history or making trades or changes to the investments. It’s a nightmare of an app compared to Fidelity.

And I mean completely non-functional. I try to log in, and it pops up a request to enter a phone number. Presumably this is to set up two-factor authentication. It sends me to the web, where I can log in (so I know my credentials are right), but when I go to the personal information page to add my phone number, there’s no way to do it. There’s a link to change my email address, but not my phone number.

Back to the app - if I decline the request to add a phone number, it just dumps me back to the login screen.

Very frustrating. After the latest version came out, I tried again. Same annoying waste of time. I’d rate it zero stars if I could.

Company switched to alight for benefits including 401K. This app try’s to be fancy and minimalist, but ends up hiding all the pertinent information for how your 401k is doing several layers deep. Each of those layers has to load and flickers like the app is just loading a webpage. Impossible to find a web version. Finances are better handled on a computer rather than a tiny phone. Please make the app better (more information, more control, less things buried in menus), not just ‘fancier’. How this company continues to scam Fortune 500 companies into using them for benefits is beyond me except that alight must be the cheapest option out there.

I’ve seen the negative reviews. However, far as I can tell the app is about the same speed as the web site and pretty much displays the same information. I may end up using it for data information to be plugged into Quicken, we’ll see.
As far as Alight being the usual bunch of Wall Street money grubbers trying to manage or snarf your hard earned 401k money with non-public, non-reported, “mutual funds” with difficult to determine costs, got no argument with that. Which is why I removed the bulk of my 401k to a self-directed IRA back when my company made the shift; depends upon whether your company allows for that or not, I guess.
But the app does what it says on the tin.

As far as a useful tool for managing my HSA, this is the worst one I’ve used. 1. It ran me through logging in 4 times before I could see my account. How a faceID? 2. Once I was looking at my account, when I would follow a link, half the time I was logged off. 3. When I tried to have a look at the HSA store, which is a joke. If won’t let me buy OTC meds at Walgreens, then at least carry those in the HSA store, but they plenty of sunscreen. 4. I can not believe that everything needs to be submitted for reimbursement, and then when submitting for a reimbursement, they don’t even ask for a receipt? Did 5th graders make this app? The developers of this app should have to use it to manage their health care spending and see how they feel then.

In previous versions, I used to be able to figure out how to get my money out of the brokerage account. The help files (if you want to call them that) have you first transfer money into the brokerage money market fund, and then you have to transfer money from your brokerage account Money Market Fund to your Core Funds. It's easy to transfer money into your brokerage account, but the clicks and chats take you on a circuitous journey to nowhere when you want to transfer money out of your brokerage account. I've been working on finding some resolution for two weeks with no luck so far. I'm sure I'll be able to withdraw money before the end of the year, but it ought to be a crime to make it so difficult to accomplish it on your own. It's really not the Apps fault; it's the same on the website.

Having recently being forced from Fidelity to Alight because my employer switched 401k providers has been a major setback. The contrast is like moving from fast and friendly to third tier development is astonishing. This may be the worst app I’ve used in many years. For something as important as my life savings it’s a major disappointment. Impossible actively trade out of my brokerage account. Passwords keep blocking, the app is not user intuitive, and an exhausting series clicks to get to basic information. Raytheon should be ashamed at the risk and mess they have pushed their employees into. A major step back to third world app maturity. I see this as another inducement to leave the company among many others. The hot employment market opportunities may be the only alternative to this terrible decision to move from first class to minor league.

- Very, very slow.
- Impossible to find the Tax Forms, but then even on the full website, you have to do a search to find them.
- Impossible to find account numbers for any of the accounts. The info - conveniently - just doesn’t exist. How is this even legal, can’t explain it.
- Impossible to tell how much money are invested in 401k vs Roth 401k. Both accounts are added together. Can’t select investment strategies per each account.
- Very difficult to get to the link where you can compare performance between different funds.
- 401k/Roth 401k funds performance seems to be lagging by few days. Normally, funds should update at end of the day.
- You can literally login a minute apart and once be told great job, you are invested right, then a minute later be told you need help
- Basic information about the pension is useless. Same scenarios give different results.

The moment I retire, first thing I do will be to move all my accounts away from this company. Miss the good old times when the 401k was with Fidelity.

As I reported earlier, version 2.1.1 does not rotate when holding the iPad horizontally.
Could not get biometrics to function properly. Solution was to delete the application, reinstall and go through the biometric authentication process once again.
The data retrieval is very slow. The screen may flash while the data is being gathered and downloaded. The flashing screen is indicative that is is working and can flash like this for 15 to 20 seconds before the data is finally displayed. (Developers are saying, “Maybe we should port this application to Linux servers and get rid of the Windows servers to improve performance.” Their managers are saying, “I’ll need you to come in on Saturday…”)
I use Chrome on my PC to get access and work with my account and only use my iPad for monitoring the account.
With some investment, I believe the entire interface for this application could use a fresh new design. I find this application in its current form somewhat clunky and not conducive to getting work done when using an iPad to run the application.

This is my company’s new app to help centralize benefits and encourage wellness. However it will be costing my company a lot more time for me to manage such. The app does not have a back to Home button on any page: when you go down a section for perhaps 8 screens, you have to click your way all the way back through all the screens you just navigated - how frustrating given the amount of branches in this app. Furthermore the app seems to be missing the required permissions to enable Apple Health tracking: when you link it will tell you that is linked but it is not as the app never invokes the Apple Health permissions screen to enable it to read my data so consequently it does not track steps automatically. In addition, I signed up for a challenge to manual record each day if I have met that challenge: however it does not allow you to save any confirmation of completion. The result is an app that takes a lot of time to use and fails to track anything about your health - it also seems the $s my company is providing by tracking things in this app is a con and not achievable.

My husband, who's the money brains in our marriage (I'm an artist, prize winning published author, love event planning, PR, communications, and publishing glossy magazines for the likes of Realtors Association for the greater Sarasota jurisdiction; same for a regional State Farm office in Maryland), is a retired board certified Financial Advisor practitioner of 25 years, with one of the oldest and largest true financial advisory firms in the USA.
He's trying to help me complete the process to retire from State Farm. And we keep running into bugs with the app, as stated to be such by State Farm retirement reps we end up having to call, wasting our time and theirs. And of course Alight does NOT provide direct support services via phone. So we're left in the dark until we can call State Farm retirement services the next day.
Since my husband has also been a customer of State Farm Insurance (auto & housing) for more than 40 years, he just might escalate the concerns and problems encountered with Alight to the appropriate VPs in State Farm HQ offices,
who will want to know how things really are like for their upcoming retirees and this buggy app "Alight Solutions" can't manage to provide real solutions!?!

Probably one of the worst apps I’ve ever used. I never write reviews on apps. I can never login because it wants to re-verify who I am by sending me a text code to my phone, which never arrives. Yes, my number is correct. The screens are laggy and slow and sometimes lands on a weird screen. I have deleted this app so many times. I have no
Idea why a large corporation would use this company. If you don’t have a in house ux team, please get one.

UPoint app was only functional to display a lot of whirring pages and then a summary of current 401K status. This app doesn’t allow me to even set up an account, insisting that my employer doesn’t have any connection with Alight. I’m actually retired and no longer employed, but it doesn’t allow a ‘retired’ designation. Somebody at Alight needs to bounce their app designers and hire someone who knows how to build an app that people can find value in.

More bugs than features. Most of the time the screen just blinks like it’s trying to load but never does. Usually a weird process to log in where it activates FaceID but never actually logs you in, just says enter password. If you then click the sign in button a couple times it will usually log you in. The mobile biometric login for the full website doesn’t work, either. Just more blinking screens that never actually load. Half-baked beta software at best.

I used to sign into the webpage and it wasn’t great but it worked. Now, I have a much longer sign in process to use the app, and then it boots me back to a browser pop up every time I try to click a link in the app. And the pages don’t load well in the pop up browser. Overall can’t actually get anything done and very frustrated. The app just adds more steps and takes away functionality. It’s as though this was rolled out without any testing at all or something.

This app used to work fine day in and day out before UPoint changed it to Alight or whatever they did. Now..,I can no longer access my account. “ Password doesn’t match our records” is the only message I get now, which is nonsense because the online account login works just fine with the user I’d and password. The sad truth is that there is absolutely no one behind this app who cares or is willing to respond to repeated requests for help. STAY AWAY! Stay far away!

The Alight app and service is a major step down from Fidelity.

When I called after the transition their client advisor didn’t know what a mega backdoor roth was, or whether their plan supported it.

The app and website look like it was developed by a high school intern. Bare minimum functionality and the interface doesn’t follow standard UI design guidelines.

Apparently many Fortune 500s are moving to alight to reduce costs, which is ultimately a reduction in benefits.

I dont know what more there os to say except that if your company has decided to switch to alight, its time for a new job as they have clearly decided you and your financial future don't matter. The funds underperform other providers across the board. Being a customer for the last 18 months when my company switched, I have yet to see a time where this app is working 100% or where its even come close to 95% availability. Yes a horribly low bar that they still cant seem to meet.

This app nearly has a meltdown every time you change anything or access your already limited information. Seriously got forced into accepting cookies because the notice basically covered the entire screen and X button was noticeable but didn’t work every time I tapped it to close that stupid notice. Did everything on the computer and still had problems getting the app to tell me anything about my coverage other than it’s an option. Hopefully your job doesn’t make you sign up with this app.

This is the most basic and flawed app(and even main site) I’ve ever had to use. They don’t display all of your information to you. I can’t see my payment history. I ended up paying for 1 months coverage twice because it kept saying I was overdue and would lose my benefits, then both payments went in at almost the same time even though one was paid WEEKS before. The virtual assistant doesn’t assist with anything at all, basically just a “frequently asked questions” tab. Get it together people.

Upoint worked great but now forced to use Alight Mobile. Once I choose my company name and ATTEMPT to put my username and password it always says username and password does not match records. I never received the code or able to set up biometric login. Was on the phone for an hour with Alight, which was a total waste of time. Yes, I have deleted the app, turned off my phone, reinstalled the app and still not working right. Yes the fingerprint passcode is set up on my iphone. Give us back the Upoint app!

The app is consistent with the level of usefulness that Alight provides to their customers - to be expected by a legalized group of scammers. You can get basic account balance and contribution amounts, but that’s about it. You can increase your contributions to your 401k, and that’s about it. Forget about accessing any health information - doesn’t work at all despite what their ads claim. Financial account information seems to lag by a day or two. Asking for tech support for this app is an effort in futility.

Can’t find the biometric enabler.

Extremely Buggy and will not allow password to be pasted from password manager

Can’t paste my password from my password manager? You’ve got to be kidding me. What a hassle when you use randomly-generated passwords.

Upoint forced me to install this. Uninstalled already. It trashed the stored login data instead of sharing. I MUCH prefer the browser for benefits access.

To look at my HSA balance it brings me to the App Store for another app. I just want the balance. If the website can show me the balance, the mobile app should be able to.

Tried to set up so I could log into my account using fingerprint. It just kept asking me for user ID and password, then logged me in. Never gave me the option to set my fingerprint.