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All-Power America Customer Service Phone, Email, Contacts

All-Power America
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All-Power America Complaints 3

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1:45 pm EDT

All-Power America APG3001 generator gas leak, reference order # 5407

I have been having a constant leak of gas coming from the depurator, located on top of the APG3001 fuel tank. I have tried to call several times, but get a leave a message and they will call back! After doing this approximately 30 times with no callback, I sent a work order # 5407.

Monica sent me back a completed non-reply email service request that implied that the gas tank was overfull! Monica also advised that the gas was coming from the air filter housing then going into the depurator. The gas has to run thru the depurator on top of the tank before it runs thru a hose into the bottom of the air filter housing. I believe her reply was a blowoff!

I have sent several return emails regarding my displeasure, due to not filling the 4-gallon tank with no more than 1 gallon of fuel, due to occasional usage.

It is my understanding that there are several generators made by all power America that have a similar issue that has been recalled to replace the tank and install.

Please respond with an answer to my issue with either the depurator or gas tank being bad.

Thank you in advance.

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Update by Rick Wheeler
Nov 30, 2020 7:30 am EST

I will need the tank also. Thanks

Update by Rick Wheeler
Nov 30, 2020 7:29 am EST

Will you please send me a replacement fuel tank without a depurator on top of the tank? Just a gas cap and fuel gauge will do. Thanks

Update by Rick Wheeler
Jul 28, 2020 8:41 am EDT

When will I be receiving your call. Been several days, 5 to be exact! Still having leak issues!

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8:10 am EST
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Worst company I have ever had the displeasure to deal with! See complete details at http://www.gabbyjim.com/ReportOnAllPowerAmerica.html Looks like a scam importer of Chinese junk (trash, not the sailing vessell) I bought a 1000 watt generator from O'Reily Auto Parts and the machine self-destructed. When I tried to get help I got a runaround. - looks like a...

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ComplaintsBoard
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7:44 pm EDT

All-Power America DEFECTIVE MADE in CHINA

THIS Company has a history of DEFECTIVE EQUIPMENT and their quality and service is substandard

FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE WITH ((ALL))
FEDERAL COMPLAINT AGENCIES

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx

This company, retained several Nationwide Unsatisfactory Records with the BBB for Failing to Respond to Consumer Complaints (links below).

Along with having been issued 19 individual Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR).

Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:

Section 9884.7 (a)(1) False and Misleading Statements
Section 9884.8 Invoice Requirements
Section 988.4.9 (a) Estimate Requirements
Section 3373 Inserting/Withholding info to cause document to be False/Misleading

YOU CAN BETTER YOUR PATRONS EXPERIENCES BY HAVING THE COMPANY BE CONTRACTUALLY OBLIGATED TO ANSWER CONSUMER COMPLAINTS WITH RESPECT TO YOUR PRODUCTS.

Please review the Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND, giving very bad experiences to your overall customers below:

http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=46657

http://www.jacksonville.bbb.org/commonreport.html?compid=154919414

http://cencal.bbb.org/WWWRoot/Report.aspx?site=25&bbb=1066&firm=87006632

http://sandiego.bbb.org/WWWRoot/Report.aspx?site=26&bbb=1186&firm=3002332

http://westflorida.bbb.org/WWWRoot/Report.aspx?site=47&bbb=0653&firm=90030786

http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=35000329

http://memphis.bbb.org/WWWRoot/Report.aspx?site=62&bbb=0543&firm=27003291

FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE A COMPLAINT WITH (ALL) FEDERAL COMPLAINT AGENCIES

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx

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bomazzkid
Rowland Heights, US
Sep 24, 2011 8:17 pm EDT

I worked there for 3 months this year and I learned a lot of things about this company.. This company is nothing but a scam! they lie to customers, they send used parts, they sell generators that are missing parts when you open the box hoping the customer wouldn notice, they ask you to destroy your unit and send them pics of the destruction in order for you to get your money back?(elderly not excempted)? and you lucky if you get your check within a month. Its a company run by bunch of chinese and the call center are bunch of high school drop outs with no formal training about their machines whatsoever. You just learn as you go and they donT care if their customers are on hold for 30 minutes or more just for some basic questions. I used to work for one of the biggest insurance company in America as a claims adjuster for 7 years so I know what customer service is all about and its very important to me. I left this company because I couldn there I didnt even get my own stapler and stapler remover! talking about working in the office right? all their call center agents has not physically seen 90% of their products and when they put you on hold or tell you that they will call you back which they never do, its because they dont know anything and they just wanna get you off the phone as much as possible. Writing this doesnt benefit me at all but it will make me feel better knowing that somewhere out there someone needs help or advice in regards to this company and their products.

If you own an ALL POWER, KINGCRAFT, STEELE, EAGLE RIVER, JOBSMART, GENTRON, RHINO SCOOTER, BADGER MINI BIKE AND SOME OF THEIR TOOL PRODUCTS. i'll BE MORE THAN HAPPY TO HELP YOU WITH ANY OF YOUR CONCERN regarding THIS COMPANY AND THEIR PRODUCTS..

My email is bomazzkid@yahoo.com, id give you my phone# but i dont wanna get swamp with phone calls...

God Bless!

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BrandonHarper
Pocahontas, US
Apr 13, 2011 6:33 am EDT

The pictures will show on burned generator the fuel the way it ran down to bottom of tank not burning the bottom of it. I also took fuel gauge and fuel cap off. You can see I raped cap up with electrical tap to seal the sides of it for test to blow on hole in cap for 2 way air flow test cap on new generator and burned one both failed test. You can also tell where the fuel gauge was not sealed to tank and residues on top and bottom of tank both generators show where fuel has leaked. New one around fuel gauge and cap running over sides of tank winding up on petcock and carburetor side of them. I can explain all to U on phone or in person. With parts defective in hand, from both units.Also when U look at burned gen u will notice it was burning from the top of the unit down. like tires burned on top not on bottom, including bottom underside not being burned.

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BrandonHarper
Pocahontas, US
Apr 08, 2011 4:00 pm EDT

Here is the pictures. They have still failed to modify the defective parts. they still have not compensated me for my lose 2009 to 2011. When buying a generator first remove cap and blow on vent hole from inside the cap if U can blow on it do not use it. if U see a fuel gauge like the one in the picture I would not use it either its metal is to thin and does not seal properly from factory. I have one of there bigger generators and have not used it since fire it is bran new. It also leaks fuel when running all over the top of the tank, it has been sitting with full tank and has sept down to a half tank and is wet with fuel residue on top around fuel gauge and fuel cap.

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BrandonHarper
Pocahontas, US
Apr 08, 2011 3:31 pm EDT

They also cause fires due to defective fuel gauge, and also fuel cap that vents in and out, fuel cap should never vent out, when running fuel escapes from cap. Fuel gauge does not seal to tank properly, which allows fuel to leak out and starts fires. in my case 75, 000.00 in damages not including the lose of business, or the building. Could not attach pictures here, this wont let me.

Is All-Power America Legit?

All-Power America earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds All-Power America to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, All-Power America is known for their high standards and safety. If you're thinking about dealing with All-Power America, it's wise to check how they handle complaints.

We found clear and detailed contact information for All-Power America. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Allpoweramerica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allpoweramerica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Allpoweramerica.com you are considering visiting, which is associated with All-Power America, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Allpoweramerica.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Allpoweramerica.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The allpoweramerica.com may offer a niche product or service that is only of interest to a smaller audience.
  • All-Power America protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to All-Power America. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of All-Power America complaint handling

All-Power America reviews first appeared on Complaints Board on Sep 11, 2008. The latest review APG3001 generator gas leak, reference order # 5407 was posted on Jul 10, 2020. All-Power America has an average consumer rating of 1 stars from 3 reviews. All-Power America has resolved 0 complaints.
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  1. All-Power America Contacts

  2. All-Power America phone numbers
    +1 (888) 896-6881
    +1 (888) 896-6881
    Click up if you have successfully reached All-Power America by calling +1 (888) 896-6881 phone number 0 0 users reported that they have successfully reached All-Power America by calling +1 (888) 896-6881 phone number Click down if you have unsuccessfully reached All-Power America by calling +1 (888) 896-6881 phone number 0 0 users reported that they have UNsuccessfully reached All-Power America by calling +1 (888) 896-6881 phone number
  3. All-Power America emails
  4. All-Power America address
    13980 Mountain Avenue, Chino, California, 91710, United States
  5. All-Power America social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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